I love the ease of use of Chatling, it's very intuitive. The initial installation went very well. I also appreciate the artificial intelligence, which is one of the reasons why I decided to switch from Zendesk Zopim to Chatling. Review collected by and hosted on G2.com.

I asked the technical team to have sound notifications when a user starts a chat and they are on it! Review collected by and hosted on G2.com.

Intuitive interface, easy setup, access to multiple AI models. Review collected by and hosted on G2.com.

Some elements cannot be translated (they are either predefined for a specific language or not available for translation). Review collected by and hosted on G2.com.

I love that the Chatling chatbot formulates beautiful answers. It gives the impression that in 75% of the cases a real person is responding. Additionally, the initial installation was very easy, even without experience it went well. Due to the formulation of answers, we receive fewer emails from visitors because they get the answer directly. This makes it a valuable tool for supporting our festival websites. Review collected by and hosted on G2.com.

Sometimes the chatbot thinks for itself, it's still a puzzle where in the dashboard you need to change that. Review collected by and hosted on G2.com.

I appreciate Chatling for its ability to create bots that people want on their websites, which is particularly beneficial for my AI business. The test bot feature is one of my favorite aspects; it allows me to test multiple versions of similar bots simultaneously, providing flexibility and efficiency in refining and perfecting the bots before deployment. Additionally, the initial setup of Chatling was incredibly easy, making it user-friendly and accessible right from the start. I am impressed with how seamlessly I can implement and utilize Chatling in my operations, making it an invaluable tool for my needs. Review collected by and hosted on G2.com.

I dislike that Chatling lacks API integration, which limits its ability to communicate with other software effectively. This hinders my workflow as I rely on seamless integration between tools. Additionally, the security terms could be improved. In an era where data protection is paramount, robust security features are crucial, and better security terms would give me peace of mind when using the platform. Review collected by and hosted on G2.com.

I’m really impressed with this software! First, the free version is a huge benefit for small businesses just starting out—it gave me the opportunity to try the chatbot without any upfront cost. I likely wouldn’t have discovered how great it is otherwise.

Second, the instructional videos were extremely helpful. As someone with no prior experience setting up bots, I appreciated the clear, step-by-step guidance. I even found a tutorial specifically for my website host (Hostinger), which made integration seamless.

Third, the tools are very intuitive and easy to use, great for beginners like me. Lastly, the bot responses were accurate and performed exactly as expected.

I'm genuinely happy I found this software and highly recommend it to others! Review collected by and hosted on G2.com.

Lack of 24/7 live chat support. Depending on emails to resolve issues or obtaining clarifications is a very slow process. Review collected by and hosted on G2.com.

After watching the how to use video it took no more than 5 minutes to add the Chatbot to our website with direct reference to all the information on our website. We then redesigned the process flow and with 3 emails to support had the bot doing an even more sophisticated workflow. Only technical knowledge necessary was knowing how to add the widget to the website after the header on each page we wanted the bot to work. Easy as! Review collected by and hosted on G2.com.

At this stage, I can't think f any. Even th efees are extremely reasonable. Review collected by and hosted on G2.com.

Ching works great. It’s very easy to use. The interface looks really good and it usually is up most of the time. Sometimes there are issues with the up time and that is the only reason why I’m not giving you a 10 out of 10, but it is very easy to configure. The pricing is good and it generally works as it is supposed to and the AI works great. Review collected by and hosted on G2.com.

downtime. sometimes chatting is down. I’m not sure why this happens but sometimes I am showing a client a demo of a website and chatting is not working and it doesn’t look great on my end so if they could fix this, that would be great. Review collected by and hosted on G2.com.

Easy yo use, friendly UI and a great product Review collected by and hosted on G2.com.

The fact that the AI agent pop ups even though the setting is that is should only pop up once per visitor. Review collected by and hosted on G2.com.

I’ve been using Chatling.ai to handle basic customer support on our website, and it’s honestly one of the easiest tools I’ve tried. Setting it up took minutes — just drop in your website URL or upload a document, and the bot starts training itself. The interface is clean, beginner-friendly, and surprisingly flexible when it comes to branding and language support. It handles multiple languages pretty well, which is a bonus for businesses with an international audience. It also fully supports RTL languages, like Hebrew and Arabic.

The bot runs on GPT, Claude or Gemini under the hood (you may choose any version to your preference), so the conversations feel natural and responsive. For simple FAQs and general support, it does the job nicely.

The thing I actually like the most, besides the ease of use, is their knowledge-base-bot on chatling.ai. Their team made an amazing effort to build an excessive knowledge base for the bot which delightfully explains any and every issue you might run into. Super helpful if you are a beginner like myself 😊 Review collected by and hosted on G2.com.

Once you start needing more advanced functionality — like fallback behavior, confidence scoring, or more control over what content gets indexed — the limitations start to show. The analytics are pretty barebones, and if your data isn’t super clean, the bot might pull out irrelevant answers.

If your webpage is an e-shop or site with lots of pages or articles, it is a nightmare to sort which pages you want to add to the knowledge base and which to avoid.

No excel import options for the knowledge base. Review collected by and hosted on G2.com.

What I like best about Chatling is how incredibly easy and intuitive it is to build and train an AI customer service chatbot without any coding. The drag-and-drop interface and clear workflow allow even non-technical users to create powerful bots quickly. Within just a week, we were able to launch a fully functional CS chatbot that significantly reduced call volume and improved customer satisfaction. Review collected by and hosted on G2.com.

One thing I’d like to see improved is more advanced analytics and conversation reporting tools. While the basic data is helpful, having deeper insights — such as conversion tracking or AI performance metrics — would make it even more valuable for optimizing chatbot performance over time. Review collected by and hosted on G2.com.