--- title: Chatling Reviews meta\_title: 'Chatling Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 78 reviews by the users' company size, role or industry to find out how Chatling works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 78 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### Chatling Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Chatling, enjoying its intuitive interface and hassle-free navigation. [(17 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724132&qs=pros-and-cons#reviews) Users highlight Chatling's **intuitive interface** , enabling effortless navigation and a straightforward setup for all skill levels. [(11 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724088&qs=pros-and-cons#reviews) Users love the **super easy setup** of Chatling, ensuring a smooth and hassle-free implementation process. [(8 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724399&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Chatling with tools like Zapier, enhancing flexibility and communication dramatically. [(8 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724616&qs=pros-and-cons#reviews) Users value Chatling's **personalization features** , ease of setup, and powerful integrations for enhancing client interactions efficiently. [(6 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724189&qs=pros-and-cons#reviews) Users find **integration issues** with Chatling frustrating, as it lacks essential API connectivity and automation capabilities. [(3 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1725279&qs=pros-and-cons#reviews) Users notice **AI limitations** in Chatling, such as missing calendar items and lack of accessibility features. [(2 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2369608&qs=pros-and-cons#reviews) Users find it ironic that **Chatling lacks real-time chat support** , relying solely on email for assistance. [(2 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1983395&qs=pros-and-cons#reviews) Users experience **poor response** from customer support, leading to frustrations when seeking timely assistance with the product. [(2 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2254513&qs=pros-and-cons#reviews) Users are frustrated by **communication issues** due to the lack of API integration, hindering workflow efficiency with other tools. [(1 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2408268&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chatling ##### 1. Ease of Use Users praise the **ease of use** of Chatling, enjoying its intuitive interface and hassle-free navigation. [ See 17 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724132&qs=pros-and-cons#reviews) See Related User Reviews ![Faustin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faustin W.") FW Faustin W. 4.0/5 "Effortless Setup, Room for Improvement" What do you like about Chatling? I like the ease of use with Chatling. The setup was very easy and straightforward. You don't need to know much about technology or any coding to set i ![Michiel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michiel K.") MK Michiel K. Small-Business (50 or fewer emp.) 4.5/5 "Effortless AI Functionality Without Coding" What do you like about Chatling? I love how Chatling makes it easy to build and embed an AI function without coding. I also appreciate that the initial setup was very easy. Additional ##### 2. Intuitive Users highlight Chatling's **intuitive interface** , enabling effortless navigation and a straightforward setup for all skill levels. [ See 11 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724088&qs=pros-and-cons#reviews) See Related User Reviews ![Matthieu J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthieu J.") MJ Matthieu J. 4.5/5 "Effortless Lead Generation with Chatling" What do you like about Chatling? I appreciate the nice design of Chatling, which makes the software visually appealing and engaging. The simplicity of use is another highlight, as it KS Koby S. Small-Business (50 or fewer emp.) 5.0/5 "Brilliant AI Chatbot: Simple, Multilingual Automation" What do you like about Chatling? What I like best about Chatling is how simple and intuitive it is to use. It allows creating AI-based chats both for a website and for WhatsApp with n ##### 3. Easy Setup Users love the **super easy setup** of Chatling, ensuring a smooth and hassle-free implementation process. [ See 8 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724399&qs=pros-and-cons#reviews) See Related User Reviews ![Trey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey K.") TK Trey K. Small-Business (50 or fewer emp.) 5.0/5 "Quick Deployment, Excellent Support" What do you like about Chatling? I like that Chatling is super easy to set up and use, which makes deploying a new agent within 30 minutes a big win for me. The customer service is gr ![Nana K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nana K.") NK Nana K. 4.0/5 "Effortless Integration, Time-Saving Wizard" What do you like about Chatling? I use Chatling to build agents for my clients who want chatbots for their website, WhatsApp, or social media. It really helps me save time from having ##### 4. Integrations Users value the **seamless integrations** of Chatling with tools like Zapier, enhancing flexibility and communication dramatically. [ See 8 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724616&qs=pros-and-cons#reviews) See Related User Reviews ![Trey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey K.") TK Trey K. Small-Business (50 or fewer emp.) 5.0/5 "Quick Deployment, Excellent Support" What do you like about Chatling? I like that Chatling is super easy to set up and use, which makes deploying a new agent within 30 minutes a big win for me. The customer service is gr ![Consejo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Consejo L.") CL Consejo L. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use and Practical, Smooth Model Training" What do you like about Chatling? It is easy to use and practical, with no issues encountered during model training or deployment. Fast implementation and to integrate. ##### 5. Features Users value Chatling's **personalization features** , ease of setup, and powerful integrations for enhancing client interactions efficiently. [ See 6 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724189&qs=pros-and-cons#reviews) See Related User Reviews ![Trey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey K.") TK Trey K. Small-Business (50 or fewer emp.) 5.0/5 "Quick Deployment, Excellent Support" What do you like about Chatling? I like that Chatling is super easy to set up and use, which makes deploying a new agent within 30 minutes a big win for me. The customer service is gr ![Michel J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michel J.") MJ Michel J. Small-Business (50 or fewer emp.) 4.0/5 "Enhanced Personalization with Variable Features" What do you like about Chatling? I like that Chatling allows us to use variables in greetings and responses, which helps us personalize the experience for our clients. This feature al ### 5 Cons or Disadvantages of Chatling ##### 1. Integration Issues Users find **integration issues** with Chatling frustrating, as it lacks essential API connectivity and automation capabilities. [ See 3 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1725279&qs=pros-and-cons#reviews) See Related User Reviews ![Nana K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nana K.") NK Nana K. 4.0/5 "Effortless Integration, Time-Saving Wizard" What do you dislike about Chatling? I don't like that it's not possible to automate everything in one place. For example, receiving leads from a chatbot on your website and having the Wh ![Austin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Austin W.") AW Austin W. 5.0/5 "Effortless Bot Creation with Great Testing Features" What do you dislike about Chatling? I dislike that Chatling lacks API integration, which limits its ability to communicate with other software effectively. This hinders my workflow as I ##### 2. AI Limitations Users notice **AI limitations** in Chatling, such as missing calendar items and lack of accessibility features. [ See 2 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2369608&qs=pros-and-cons#reviews) See Related User Reviews ![Faustin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faustin W.") FW Faustin W. 4.0/5 "Effortless Setup, Room for Improvement" What do you dislike about Chatling? Yeah. Sometimes it misses stuff, especially like calendar items. I've downloaded the school calendar into Chatling, and sometimes I'll ask for a date KS Koby S. Small-Business (50 or fewer emp.) 5.0/5 "Brilliant AI Chatbot: Simple, Multilingual Automation" What do you dislike about Chatling? Currently, Chatling does not support accessibility for blind users using screen readers, which limits inclusivity. In addition, there’s no option to i ##### 3. Chat Management Users find it ironic that **Chatling lacks real-time chat support** , relying solely on email for assistance. [ See 2 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1983395&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Quick easy way to get a chatbot running" What do you dislike about Chatling? A bit ironic that a customer service chatbot company doesn't have chat support, lol - email only. But it's good email support. Don't use if you need l ![Chuck L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chuck L.") CL Chuck L. Small-Business (50 or fewer emp.) 5.0/5 "I'm using Chatling to create a custom LLM for my writing" What do you dislike about Chatling? I'm not a coder or a programmer but the Chatling interface is reasonable for a novice to use. Still a bit of a challenge but doable. ##### 4. Poor Response Users experience **poor response** from customer support, leading to frustrations when seeking timely assistance with the product. [ See 2 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2254513&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great experience" What do you dislike about Chatling? There are still some features that could be added to make it even more powerful, and I’ve noticed that customer support can sometimes be a bit slow to MV Madie V. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Learn and Well Designed" What do you dislike about Chatling? Lack of 24/7 live chat support. Depending on emails to resolve issues or obtaining clarifications is a very slow process. ##### 5. Communication Issues Users are frustrated by **communication issues** due to the lack of API integration, hindering workflow efficiency with other tools. [ See 1 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2408268&qs=pros-and-cons#reviews) See Related User Reviews ![Austin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Austin W.") AW Austin W. 5.0/5 "Effortless Bot Creation with Great Testing Features" What do you dislike about Chatling? I dislike that Chatling lacks API integration, which limits its ability to communicate with other software effectively. This hinders my workflow as I ## Top-Rated Alternatives [ ![Botpress](https://images.g2crowd.com/uploads/product/hd_favicon/b0bcdaac035b8ee31609366c73c04498/botpress.svg "Botpress") Botpress 4.5/5(509) ](https://www.g2.com/products/botpress/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/chatling/competitors/alternatives) CR Chrys R. CEO Small-Business (50 or fewer emp.) 7/29/2024 "Ease of use yet powerful, excellent customer care in support, many upgrades and GDPR compliant" 5/5 What do you like best about Chatling? A tool that's quick and intuitive to use. Simple methods for submitting content to it for the AI knowledge base, simple training and fine-tuning, an API for access from third-party tools, a real sense of satisfaction in the customer support service and in the willingness to regularly improve the product, plus GDPR compliance for customers in Europe: what more could you ask for? I'd definitely recommend it to anyone in need of a chatbot. Review collected by and hosted on G2.com. What do you dislike about Chatling? I can't think of anything negative so far Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? This tool saves a considerable amount of time when designing AI chatbots, so you can spend more time training them than building them, allowing you to focus on the quality of the AI's responses, the design of the system logic, with a vast choice of AI models available, and the possibility of fine-tuning AI answers. Ideal for getting the best out of this technology. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Small-Business (50 or fewer emp.) 4/17/2025 "Quick and easy to build something useful with" 4/5 What do you like best about Chatling? Really easy way to get AI into a flow and with guardrails plus some basic agentic behavior. Review collected by and hosted on G2.com. What do you dislike about Chatling? Definitely a lot of growth possible for the platform in terms of Integrations. I expected zapier to be able to do a lot more. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Online website agent Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AF Andy F. Website dev Small-Business (50 or fewer emp.) 12/14/2024 "Great service for Websites to introduce Chat AI service" 5/5 What do you like best about Chatling? AI is very easy to setup and to learn new pages.. I allow our business to focus on our business and most of the "frequenly asked questions " are answered by chat , quick response . So the customer is happy to have a quick answer to a general questions Review collected by and hosted on G2.com. What do you dislike about Chatling? Some of the layouts needs to be more mobile friendly Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Allows quick answer to common questions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FR Fábio R. Developer Small-Business (50 or fewer emp.) 3/27/2025 Guest users or non-business users of the software, not included in G2 scores. "This is meeting our need well." 4/5 What do you like best about Chatling? I like the Chatling API for its simplicity and objectivity, making integration easy and efficient. Review collected by and hosted on G2.com. What do you dislike about Chatling? I miss some options in the API for more advanced and refined control of the Knowledge Base. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? What benefits me is the simple API, which facilitates integration and improves the management of responses. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/24/2024 "Elegant web ui and straightforward intuitive builder." 5/5 What do you like best about Chatling? The user interface is intuitive and easy to both use and understand. Documentation, API and Support all can be consumed digested and put to use quickly. Review collected by and hosted on G2.com. What do you dislike about Chatling? I am not sure this qualifies as a dislike, however I think it could be valuable to have some delegation of administration. Controlling or delegating user access and administration of select chatbots. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Elegant chatbot creation with tools to customize a knowledge base as well as builder. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gibon W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gibon W.") GW Gibon W. Webdeveloper Small-Business (50 or fewer emp.) 12/18/2024 "Effective chats and responsive customer service" 5/5 What do you like best about Chatling? \* How easy it is to use and implement \* Customer service that listens and takes on board your wishes \* Received good help from customer service \* Easy to connect with api solutions Review collected by and hosted on G2.com. What do you dislike about Chatling? We haven't set up more than one chat so far and it has worked really well. So far, I'm not missing anything. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Makes it easy for visitors to our websites to get their answers. Saves time for customer service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 11/30/2024 "loving it !" 5/5 What do you like best about Chatling? Great program, priced well for the service . Accurate , love that it offers a good amount of knowledge based characthers and that we can add if needed . Easy to use admin platform Review collected by and hosted on G2.com. What do you dislike about Chatling? I do not like that I have to may monthly $35 to remove the chatling brand Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Answers general quetions about our company to my employees. Saves time for our admin and it's adds efficiency and convenience. Review collected by and hosted on G2.com. Show More Response from Ali Mahdi of Chatling [Editedit](https://www.g2.com/survey_responses/chatling-review-10587854/official_response/edit) Thank you for your feedback—thrilled you’re loving Chatling, and we’ll keep your thoughts on branding costs in mind as we continue to improve! 😊 Current UserValidated ReviewerSource: Organic ![Roger C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roger C.") RC Roger C. Chief Design Director Small-Business (50 or fewer emp.) 8/31/2024 "Great custom interface with quick support!" 4.5/5 What do you like best about Chatling? Chatling has been great to use for our business & provided lots of value to ourselves & our customers. It's easy to learn & their support has always been quick to respond. Great service. Review collected by and hosted on G2.com. What do you dislike about Chatling? There are a few UI features for the builder that could be better (such as being able to copy blocks) but it's a great platform overall. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? 24/7 website support & customized knowledge. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Haley M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haley M.") HM Haley M. Chief of Staff Small-Business (50 or fewer emp.) 8/9/2024 "Very intuitive software, highly recommend!" 5/5 What do you like best about Chatling? Translation capabilities are more effective than other chatbots, and are a big value add for our clients. Also the software offers an easy set-up for non-tech users, with quick responses over email for support and troubleshooting. Review collected by and hosted on G2.com. What do you dislike about Chatling? I'd like more user seats for the paid subscription option (only offers two) Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Easy set-up and integration to websites and strong AI capabilities that are helpful in fielding questions that are often quite specific to our sector and services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/6/2024 "Powerful LLM chatbot that is context sensitive" 4/5 What do you like best about Chatling? It helps our customers to get the services they need quickly and appropriately without needing to provide the services of physical support staff, which isn't always practical or affordable, particularly out of office hours. Review collected by and hosted on G2.com. What do you dislike about Chatling? Nothing comes to mind about why we would dislike Chatling Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? It provides a human level of service to our customers at times when we are not able to provide physical human support Review collected by and hosted on G2.com. 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