--- title: Chatling Reviews meta\_title: 'Chatling Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 78 reviews by the users' company size, role or industry to find out how Chatling works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 78 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### Chatling Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Chatling, enjoying its intuitive interface and hassle-free navigation. [(17 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724132&qs=pros-and-cons#reviews) Users highlight Chatling's **intuitive interface** , enabling effortless navigation and a straightforward setup for all skill levels. [(11 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724088&qs=pros-and-cons#reviews) Users love the **super easy setup** of Chatling, ensuring a smooth and hassle-free implementation process. [(8 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724399&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Chatling with tools like Zapier, enhancing flexibility and communication dramatically. [(8 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724616&qs=pros-and-cons#reviews) Users value Chatling's **personalization features** , ease of setup, and powerful integrations for enhancing client interactions efficiently. [(6 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724189&qs=pros-and-cons#reviews) Users find **integration issues** with Chatling frustrating, as it lacks essential API connectivity and automation capabilities. [(3 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1725279&qs=pros-and-cons#reviews) Users notice **AI limitations** in Chatling, such as missing calendar items and lack of accessibility features. [(2 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2369608&qs=pros-and-cons#reviews) Users find it ironic that **Chatling lacks real-time chat support** , relying solely on email for assistance. [(2 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1983395&qs=pros-and-cons#reviews) Users experience **poor response** from customer support, leading to frustrations when seeking timely assistance with the product. [(2 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2254513&qs=pros-and-cons#reviews) Users are frustrated by **communication issues** due to the lack of API integration, hindering workflow efficiency with other tools. [(1 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2408268&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chatling ##### 1. Ease of Use Users praise the **ease of use** of Chatling, enjoying its intuitive interface and hassle-free navigation. [ See 17 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724132&qs=pros-and-cons#reviews) See Related User Reviews ![Faustin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faustin W.") FW Faustin W. 4.0/5 "Effortless Setup, Room for Improvement" What do you like about Chatling? I like the ease of use with Chatling. The setup was very easy and straightforward. You don't need to know much about technology or any coding to set i ![Michiel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michiel K.") MK Michiel K. Small-Business (50 or fewer emp.) 4.5/5 "Effortless AI Functionality Without Coding" What do you like about Chatling? I love how Chatling makes it easy to build and embed an AI function without coding. I also appreciate that the initial setup was very easy. Additional ##### 2. Intuitive Users highlight Chatling's **intuitive interface** , enabling effortless navigation and a straightforward setup for all skill levels. [ See 11 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724088&qs=pros-and-cons#reviews) See Related User Reviews ![Matthieu J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthieu J.") MJ Matthieu J. 4.5/5 "Effortless Lead Generation with Chatling" What do you like about Chatling? I appreciate the nice design of Chatling, which makes the software visually appealing and engaging. The simplicity of use is another highlight, as it KS Koby S. Small-Business (50 or fewer emp.) 5.0/5 "Brilliant AI Chatbot: Simple, Multilingual Automation" What do you like about Chatling? What I like best about Chatling is how simple and intuitive it is to use. It allows creating AI-based chats both for a website and for WhatsApp with n ##### 3. Easy Setup Users love the **super easy setup** of Chatling, ensuring a smooth and hassle-free implementation process. [ See 8 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724399&qs=pros-and-cons#reviews) See Related User Reviews ![Trey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey K.") TK Trey K. Small-Business (50 or fewer emp.) 5.0/5 "Quick Deployment, Excellent Support" What do you like about Chatling? I like that Chatling is super easy to set up and use, which makes deploying a new agent within 30 minutes a big win for me. The customer service is gr ![Nana K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nana K.") NK Nana K. 4.0/5 "Effortless Integration, Time-Saving Wizard" What do you like about Chatling? I use Chatling to build agents for my clients who want chatbots for their website, WhatsApp, or social media. It really helps me save time from having ##### 4. Integrations Users value the **seamless integrations** of Chatling with tools like Zapier, enhancing flexibility and communication dramatically. [ See 8 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724616&qs=pros-and-cons#reviews) See Related User Reviews ![Trey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey K.") TK Trey K. Small-Business (50 or fewer emp.) 5.0/5 "Quick Deployment, Excellent Support" What do you like about Chatling? I like that Chatling is super easy to set up and use, which makes deploying a new agent within 30 minutes a big win for me. The customer service is gr ![Consejo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Consejo L.") CL Consejo L. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use and Practical, Smooth Model Training" What do you like about Chatling? It is easy to use and practical, with no issues encountered during model training or deployment. Fast implementation and to integrate. ##### 5. Features Users value Chatling's **personalization features** , ease of setup, and powerful integrations for enhancing client interactions efficiently. [ See 6 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724189&qs=pros-and-cons#reviews) See Related User Reviews ![Trey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey K.") TK Trey K. Small-Business (50 or fewer emp.) 5.0/5 "Quick Deployment, Excellent Support" What do you like about Chatling? I like that Chatling is super easy to set up and use, which makes deploying a new agent within 30 minutes a big win for me. The customer service is gr ![Michel J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michel J.") MJ Michel J. Small-Business (50 or fewer emp.) 4.0/5 "Enhanced Personalization with Variable Features" What do you like about Chatling? I like that Chatling allows us to use variables in greetings and responses, which helps us personalize the experience for our clients. This feature al ### 5 Cons or Disadvantages of Chatling ##### 1. Integration Issues Users find **integration issues** with Chatling frustrating, as it lacks essential API connectivity and automation capabilities. [ See 3 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1725279&qs=pros-and-cons#reviews) See Related User Reviews ![Nana K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nana K.") NK Nana K. 4.0/5 "Effortless Integration, Time-Saving Wizard" What do you dislike about Chatling? I don't like that it's not possible to automate everything in one place. For example, receiving leads from a chatbot on your website and having the Wh ![Austin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Austin W.") AW Austin W. 5.0/5 "Effortless Bot Creation with Great Testing Features" What do you dislike about Chatling? I dislike that Chatling lacks API integration, which limits its ability to communicate with other software effectively. This hinders my workflow as I ##### 2. AI Limitations Users notice **AI limitations** in Chatling, such as missing calendar items and lack of accessibility features. [ See 2 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2369608&qs=pros-and-cons#reviews) See Related User Reviews ![Faustin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faustin W.") FW Faustin W. 4.0/5 "Effortless Setup, Room for Improvement" What do you dislike about Chatling? Yeah. Sometimes it misses stuff, especially like calendar items. I've downloaded the school calendar into Chatling, and sometimes I'll ask for a date KS Koby S. Small-Business (50 or fewer emp.) 5.0/5 "Brilliant AI Chatbot: Simple, Multilingual Automation" What do you dislike about Chatling? Currently, Chatling does not support accessibility for blind users using screen readers, which limits inclusivity. In addition, there’s no option to i ##### 3. Chat Management Users find it ironic that **Chatling lacks real-time chat support** , relying solely on email for assistance. [ See 2 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1983395&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Quick easy way to get a chatbot running" What do you dislike about Chatling? A bit ironic that a customer service chatbot company doesn't have chat support, lol - email only. But it's good email support. Don't use if you need l ![Chuck L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chuck L.") CL Chuck L. Small-Business (50 or fewer emp.) 5.0/5 "I'm using Chatling to create a custom LLM for my writing" What do you dislike about Chatling? I'm not a coder or a programmer but the Chatling interface is reasonable for a novice to use. Still a bit of a challenge but doable. ##### 4. Poor Response Users experience **poor response** from customer support, leading to frustrations when seeking timely assistance with the product. [ See 2 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2254513&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great experience" What do you dislike about Chatling? There are still some features that could be added to make it even more powerful, and I’ve noticed that customer support can sometimes be a bit slow to MV Madie V. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Learn and Well Designed" What do you dislike about Chatling? Lack of 24/7 live chat support. Depending on emails to resolve issues or obtaining clarifications is a very slow process. ##### 5. Communication Issues Users are frustrated by **communication issues** due to the lack of API integration, hindering workflow efficiency with other tools. [ See 1 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2408268&qs=pros-and-cons#reviews) See Related User Reviews ![Austin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Austin W.") AW Austin W. 5.0/5 "Effortless Bot Creation with Great Testing Features" What do you dislike about Chatling? I dislike that Chatling lacks API integration, which limits its ability to communicate with other software effectively. This hinders my workflow as I ## Top-Rated Alternatives [ ![Botpress](https://images.g2crowd.com/uploads/product/hd_favicon/b0bcdaac035b8ee31609366c73c04498/botpress.svg "Botpress") Botpress 4.5/5(508) ](https://www.g2.com/products/botpress/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/chatling/competitors/alternatives) ![Michael F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael F.") MF Michael F. Virtual Assistant Small-Business (50 or fewer emp.) 7/7/2025 "User friendly and easy to understand" 4/5 What do you like best about Chatling? Not complicated at all. It has all the basic features. I need the knowledge base and the instruction. Review collected by and hosted on G2.com. What do you dislike about Chatling? Very few tutorials in media like YouTube. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Customer first touch base and inquiries. It provides answers and work 24/hrs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Samantha E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha E.") SE Samantha E. Speech-Language Pathologist Small-Business (50 or fewer emp.) 9/23/2024 "Simple and Sophisticated" 5/5 What do you like best about Chatling? Chatling is extremely intuitive. I've been able to quickly create pretty complex chatbots without any coding knowledge. I can easily build a visual map of my chatbot's conversation that integrates videos, sends emails, saves variables from the conversation, and creates conditional pathways and loops. Each account allows you to build multiple chatbots and you can test them as you build with the "preview" function. Chatling also makes it easy to go back and review conversations and sort by how helpful an AI response was. Review collected by and hosted on G2.com. What do you dislike about Chatling? New features are always being added, but some I would like to see are: 1. Better integration with Zapier (being able to map specific variable values to a spreadsheet, for example), 2. Ability to copy knowledge base between chatbots Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? I have a large online course that can be overwhelming for my clients. My chatbot allows them to access the material that is most helpful for them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Small-Business (50 or fewer emp.) 7/4/2025 "Smart, Fast, and Easy to Integrate – A Great Chat Solution" 4.5/5 What do you like best about Chatling? Incredibly quick setup – the chat was live on our site within minutes and worked seamlessly. It immediately added a sense of professionalism and personal touch. Review collected by and hosted on G2.com. What do you dislike about Chatling? No dedicated mobile app yet, which makes it harder to respond live while on the go. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? It quickly solves user communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") EH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 4/24/2025 "Great AI ChatBot Solution" 5/5 What do you like best about Chatling? We surveyed many different chatbot solutions prior to testing the Chatling service. The Chatling solution is very intuitive, easy to use and simple to deploy. In particular, the loading and management of the Chatling Knowledge Base has been very important to our rollout of the solution considering we had over 50 million characters to process. Lastly, their customer support team led by May has been responsive, accurate and open to improving the Chatling service. We recently requested that all Chatbot transcripts have end-user download capabilities. Yesterday, Chatling released that exact feature. Review collected by and hosted on G2.com. What do you dislike about Chatling? At this time, there is nothing we dislike about Chatling. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Chatling is unifying over 4,000 pages of content into a simple Chatbot feature to benefit users. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Douglas N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Douglas N.") DN Douglas N. CEO DouglasNiedt.com Small-Business (50 or fewer emp.) 9/8/2024 "Chatling is the Best Chatbot Building Platform Available" 5/5 What do you like best about Chatling? Chatling is easy for a novice to use with its drag and drop builder interface. I work with it almost every day and here is what I like. 1. KNOWLEDGE BASE: It supports your own Knowledge Base. It is simple to upload an entire website, dozens of individual webpages, documents, text, and FAQs. The storage limit is very generous. 2. WEBSITE INTEGRATION: It is easy to implement on your website and its webpage appearance is customizable with many options. 3. AI MODELS: You can choose from several AI models. You can even build two or more chatbots, each with its own model for testing. 4. LANGUAGES: You can set the bot to answer user questions in over 80 languages or a specific language. 5. FINE-TUNE ANSWERS: You can view users' conversations with the bot. If an answer is weak, it is easy to fine-tune the answer so that bot answers correctly the next time. Great feature. 6. SUPERIOR TECH STACK: I don't know what the tech stack is under the hood, but it seems to me that the web scraper, RAG app, vector database, and whatever else Chatling uses, is far superior to other chatbot builders, producing superior responses. 7. VERY AFFORDABLE: For all that, Chatling is very reasonably priced. Other platforms with fewer features and flexibility are much more expensive. 8. SUPPORT: Support is quick and excellent. Plus, they are constantly improving the platform and adding new features. I have tried building a chatbot from the ground up and tried dozens of no-code platforms .Chatling is the very best by a long shot. No contest. Review collected by and hosted on G2.com. What do you dislike about Chatling? I have found nothing to dislike. It is an amazing app. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? I needed a chatbot to answer technical questions about classical guitar technique for my website. The knowledge base contains technical, highly specific information that the chatbot must be able to assimiliate to give users accurate answers. This is the only chatbot specifically for classical guitar, so it raises my business profile and drives users to my website for other purchases. Review collected by and hosted on G2.com. Show More 9/12/2024 Current UserValidated ReviewerSource: Organic ![Kaxaa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaxaa S.") KS Kaxaa S. Project Manager Small-Business (50 or fewer emp.) 3/29/2025 "Simple and Intuitive" 5/5 What do you like best about Chatling? It was a lot easier to understand than Amazon Connect. We were able to integrate and populate data quicker. Review collected by and hosted on G2.com. What do you dislike about Chatling? Had a bit of a glitch for a few hours but customer support resolved it rather quickly. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? I am amazed on how it interprets our questions and answers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Diego Luis C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego Luis C.") DC Diego Luis C. CMO Small-Business (50 or fewer emp.) 8/28/2024 "The best AI chatbot option on the market" 5/5 What do you like best about Chatling? 4) things: 1) The freedom to do whatever you want with your chatbot 2) It works very well, very easy to program, implement, and simple to learn 3) It is in a process of continuous improvement and adding more and more features of premium products. I can't imagine where it will go, but it's exciting! 4) More Sales!! and LESS silly inquiries that used to take up a lot of my time. Chatling filters the leads for me in a neat and excellent way. Review collected by and hosted on G2.com. What do you dislike about Chatling? That it still hasn't developed the ability to notify me (by email or any other method) that a client has logged in and started a chat session. I have to go in and check among the conversations. (I understand that it's a feature that is in development) Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? I can deliver information much faster and in an automated way, a process that used to take me hours of the day. Now I can focus on closing sales with those interested and committed clients who chat with the bot and leave their details to continue with a human. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Daniela B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniela B.") DB Daniela B. Small-Business (50 or fewer emp.) 1/24/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy to use, highly intuitive, offers great value for its price, helpful customer support." 5/5 What do you like best about Chatling? The platform is incredibly intuitive and easy to navigate, even for someone without programming knowledge. It offers a variety of well-designed templates that simplify the work process. The team is also very responsive, listens to feedback, and does their best to assist whenever possible. Review collected by and hosted on G2.com. What do you dislike about Chatling? At the moment, there's nothing to complain about. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Chatling helps me create AI chatbots to handle our clients' FAQs, reducing the workload for our support agents. It ensures clients can still reach our agents if they need more specialized help. Additionally, it provides clients with quick answers even outside of our working hours, which is great because it improves customer satisfaction and ensures we’re accessible 24/7. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ST SIOUZANNA T. Director E-Learning Small-Business (50 or fewer emp.) 6/11/2025 "Great tool" 5/5 What do you like best about Chatling? Easy to configure and use. Very perfect supporting team. Review collected by and hosted on G2.com. What do you dislike about Chatling? I do not find yet the issues, I hope nothing exist. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? We use it on our website as a chatbot Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anadi i.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anadi i.") AI Anadi i. Founder & CEO Small-Business (50 or fewer emp.) 11/6/2024 "Chatling adds so much value to our customer experience." 5/5 What do you like best about Chatling? Easy to set up knowledge bases, easy to use, and easy to integrate into our website,. The features are perfect and Chatling adds value to our client support. Review collected by and hosted on G2.com. What do you dislike about Chatling? There is nothing I don't like about Chatling. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? We used to email new subscribers how-to videos that walked them through using our software. However, the emails would get lost and the users would get in touch asking questions already answered. With our chatbots, users can ask their questions and receive immediate, up-to-date answers. This has saved us a lot of time and has added value to our user experience. Review collected by and hosted on G2.com. 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