--- title: Chatling Reviews meta\_title: 'Chatling Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 78 reviews by the users' company size, role or industry to find out how Chatling works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 78 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### Chatling Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise the **ease of use** of Chatling, enjoying its intuitive interface and hassle-free navigation. [(17 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724132&qs=pros-and-cons#reviews) Users highlight Chatling's **intuitive interface** , enabling effortless navigation and a straightforward setup for all skill levels. [(11 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724088&qs=pros-and-cons#reviews) Users love the **super easy setup** of Chatling, ensuring a smooth and hassle-free implementation process. [(8 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724399&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Chatling with tools like Zapier, enhancing flexibility and communication dramatically. [(8 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724616&qs=pros-and-cons#reviews) Users value Chatling's **personalization features** , ease of setup, and powerful integrations for enhancing client interactions efficiently. [(6 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724189&qs=pros-and-cons#reviews) Users find **integration issues** with Chatling frustrating, as it lacks essential API connectivity and automation capabilities. [(3 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1725279&qs=pros-and-cons#reviews) Users notice **AI limitations** in Chatling, such as missing calendar items and lack of accessibility features. [(2 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2369608&qs=pros-and-cons#reviews) Users find it ironic that **Chatling lacks real-time chat support** , relying solely on email for assistance. [(2 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1983395&qs=pros-and-cons#reviews) Users experience **poor response** from customer support, leading to frustrations when seeking timely assistance with the product. [(2 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2254513&qs=pros-and-cons#reviews) Users are frustrated by **communication issues** due to the lack of API integration, hindering workflow efficiency with other tools. [(1 mentions)](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2408268&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chatling ##### 1. Ease of Use Users praise the **ease of use** of Chatling, enjoying its intuitive interface and hassle-free navigation. [ See 17 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724132&qs=pros-and-cons#reviews) See Related User Reviews ![Faustin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faustin W.") FW Faustin W. 4.0/5 "Effortless Setup, Room for Improvement" What do you like about Chatling? I like the ease of use with Chatling. The setup was very easy and straightforward. You don't need to know much about technology or any coding to set i ![Michiel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michiel K.") MK Michiel K. Small-Business (50 or fewer emp.) 4.5/5 "Effortless AI Functionality Without Coding" What do you like about Chatling? I love how Chatling makes it easy to build and embed an AI function without coding. I also appreciate that the initial setup was very easy. Additional ##### 2. Intuitive Users highlight Chatling's **intuitive interface** , enabling effortless navigation and a straightforward setup for all skill levels. [ See 11 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724088&qs=pros-and-cons#reviews) See Related User Reviews ![Matthieu J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthieu J.") MJ Matthieu J. 4.5/5 "Effortless Lead Generation with Chatling" What do you like about Chatling? I appreciate the nice design of Chatling, which makes the software visually appealing and engaging. The simplicity of use is another highlight, as it KS Koby S. Small-Business (50 or fewer emp.) 5.0/5 "Brilliant AI Chatbot: Simple, Multilingual Automation" What do you like about Chatling? What I like best about Chatling is how simple and intuitive it is to use. It allows creating AI-based chats both for a website and for WhatsApp with n ##### 3. Easy Setup Users love the **super easy setup** of Chatling, ensuring a smooth and hassle-free implementation process. [ See 8 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724399&qs=pros-and-cons#reviews) See Related User Reviews ![Trey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey K.") TK Trey K. Small-Business (50 or fewer emp.) 5.0/5 "Quick Deployment, Excellent Support" What do you like about Chatling? I like that Chatling is super easy to set up and use, which makes deploying a new agent within 30 minutes a big win for me. The customer service is gr ![Nana K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nana K.") NK Nana K. 4.0/5 "Effortless Integration, Time-Saving Wizard" What do you like about Chatling? I use Chatling to build agents for my clients who want chatbots for their website, WhatsApp, or social media. It really helps me save time from having ##### 4. Integrations Users value the **seamless integrations** of Chatling with tools like Zapier, enhancing flexibility and communication dramatically. [ See 8 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724616&qs=pros-and-cons#reviews) See Related User Reviews ![Trey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey K.") TK Trey K. Small-Business (50 or fewer emp.) 5.0/5 "Quick Deployment, Excellent Support" What do you like about Chatling? I like that Chatling is super easy to set up and use, which makes deploying a new agent within 30 minutes a big win for me. The customer service is gr ![Consejo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Consejo L.") CL Consejo L. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Use and Practical, Smooth Model Training" What do you like about Chatling? It is easy to use and practical, with no issues encountered during model training or deployment. Fast implementation and to integrate. ##### 5. Features Users value Chatling's **personalization features** , ease of setup, and powerful integrations for enhancing client interactions efficiently. [ See 6 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1724189&qs=pros-and-cons#reviews) See Related User Reviews ![Trey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trey K.") TK Trey K. Small-Business (50 or fewer emp.) 5.0/5 "Quick Deployment, Excellent Support" What do you like about Chatling? I like that Chatling is super easy to set up and use, which makes deploying a new agent within 30 minutes a big win for me. The customer service is gr ![Michel J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michel J.") MJ Michel J. Small-Business (50 or fewer emp.) 4.0/5 "Enhanced Personalization with Variable Features" What do you like about Chatling? I like that Chatling allows us to use variables in greetings and responses, which helps us personalize the experience for our clients. This feature al ### 5 Cons or Disadvantages of Chatling ##### 1. Integration Issues Users find **integration issues** with Chatling frustrating, as it lacks essential API connectivity and automation capabilities. [ See 3 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1725279&qs=pros-and-cons#reviews) See Related User Reviews ![Nana K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nana K.") NK Nana K. 4.0/5 "Effortless Integration, Time-Saving Wizard" What do you dislike about Chatling? I don't like that it's not possible to automate everything in one place. For example, receiving leads from a chatbot on your website and having the Wh ![Austin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Austin W.") AW Austin W. 5.0/5 "Effortless Bot Creation with Great Testing Features" What do you dislike about Chatling? I dislike that Chatling lacks API integration, which limits its ability to communicate with other software effectively. This hinders my workflow as I ##### 2. AI Limitations Users notice **AI limitations** in Chatling, such as missing calendar items and lack of accessibility features. [ See 2 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2369608&qs=pros-and-cons#reviews) See Related User Reviews ![Faustin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faustin W.") FW Faustin W. 4.0/5 "Effortless Setup, Room for Improvement" What do you dislike about Chatling? Yeah. Sometimes it misses stuff, especially like calendar items. I've downloaded the school calendar into Chatling, and sometimes I'll ask for a date KS Koby S. Small-Business (50 or fewer emp.) 5.0/5 "Brilliant AI Chatbot: Simple, Multilingual Automation" What do you dislike about Chatling? Currently, Chatling does not support accessibility for blind users using screen readers, which limits inclusivity. In addition, there’s no option to i ##### 3. Chat Management Users find it ironic that **Chatling lacks real-time chat support** , relying solely on email for assistance. [ See 2 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=1983395&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Quick easy way to get a chatbot running" What do you dislike about Chatling? A bit ironic that a customer service chatbot company doesn't have chat support, lol - email only. But it's good email support. Don't use if you need l ![Chuck L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chuck L.") CL Chuck L. Small-Business (50 or fewer emp.) 5.0/5 "I'm using Chatling to create a custom LLM for my writing" What do you dislike about Chatling? I'm not a coder or a programmer but the Chatling interface is reasonable for a novice to use. Still a bit of a challenge but doable. ##### 4. Poor Response Users experience **poor response** from customer support, leading to frustrations when seeking timely assistance with the product. [ See 2 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2254513&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great experience" What do you dislike about Chatling? There are still some features that could be added to make it even more powerful, and I’ve noticed that customer support can sometimes be a bit slow to MV Madie V. Small-Business (50 or fewer emp.) 5.0/5 "Easy to Learn and Well Designed" What do you dislike about Chatling? Lack of 24/7 live chat support. Depending on emails to resolve issues or obtaining clarifications is a very slow process. ##### 5. Communication Issues Users are frustrated by **communication issues** due to the lack of API integration, hindering workflow efficiency with other tools. [ See 1 mentions ](https://www.g2.com/products/chatling/reviews?filters%5Bsentiment_snippet%5D=2408268&qs=pros-and-cons#reviews) See Related User Reviews ![Austin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Austin W.") AW Austin W. 5.0/5 "Effortless Bot Creation with Great Testing Features" What do you dislike about Chatling? I dislike that Chatling lacks API integration, which limits its ability to communicate with other software effectively. This hinders my workflow as I ## Top-Rated Alternatives [ ![Botpress](https://images.g2crowd.com/uploads/product/hd_favicon/b0bcdaac035b8ee31609366c73c04498/botpress.svg "Botpress") Botpress 4.5/5(509) ](https://www.g2.com/products/botpress/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/chatling/competitors/alternatives) ![Barath S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barath S.") BS Barath S. Product Manager Mid-Market (51-1000 emp.) 4/21/2025 "Good product need more customizable options" 4/5 What do you like best about Chatling? Chatling is very good and the ability to switch between AI models is very convenient and useful. The user interaction arrangements are good. Overall great product. Review collected by and hosted on G2.com. What do you dislike about Chatling? I need more customizable options in the chatbot appearance. For example I need to be able to upload a gif and not restrict the size by circular or square. I want to remove the icon button getting changed to the close button. Looks very bad. Please provide those. Or give us the flexibility to call the chat by ourselves with our button and just open the chat box in iframe upon calling Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Integration support for our APIs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam A.") SA Sam A. Co-Founder Small-Business (50 or fewer emp.) 7/1/2025 "Great chatbot builder" 5/5 What do you like best about Chatling? Best thing is how easy it is to use. It's very fast useful builder to create slightly complex bots as well. Review collected by and hosted on G2.com. What do you dislike about Chatling? Mobile responsiveness should be better on dashboard. It would be so good if you could build bots etc easily on your phone. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? Providing customer service 24/7, customer gets help whenever needed. Also chatling's bot can collect leads which pay the monthly fee in no time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dan F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan F.") DF Dan F. Company Director Small-Business (50 or fewer emp.) 6/19/2025 "Easy to set up - and works very quickly" 4.5/5 What do you like best about Chatling? We added to our website ina. very easy process, and it's easy to see how many leads engage with it and what they say. The occasional bit of the robots talking nonsense - but generally pretty accruate and helpful Review collected by and hosted on G2.com. What do you dislike about Chatling? I haven't got my head around any advanced features - and they don't have a chat bot support tool themselves which feels a bit ironic! Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? dealing with initial enquiries on the website Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") GH Verified User in Higher Education Enterprise (\> 1000 emp.) 7/20/2025 "Chatling.ai is a fantastic tool that has quickly become a valuable part of my teaching toolkit" 5/5 What do you like best about Chatling? It was easy to set up and intuitive to use, requiring very little time to get started. My students love interacting with it. It not only supports their learning but also helps confirm and reinforce their thinking in real-time. Review collected by and hosted on G2.com. What do you dislike about Chatling? The only downside is the cost, which may be a barrier for some educators or institutions. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? One of the biggest benefits is that it reduces repeated questions. I’ve uploaded all the key information about the task into one place, so students can ask questions and get immediate, consistent answers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Polina T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Polina T.") PT Polina T. CTO Small-Business (50 or fewer emp.) 3/21/2025 "Best software for building AI chatbots" 5/5 What do you like best about Chatling? I want to start with the amazing costumer support that they provide, whenever I had any doubts or difficulties they were super quick to help and always with useful information. Also they provide all the time new updates that are extremely helpful and add a lot of value. The platform itself is super easy to use, good documentation that supports it all, and when compared to other similar softwares this is the one that provides the best solution for the money you pay. Review collected by and hosted on G2.com. What do you dislike about Chatling? The downside is that you will not want to use other similar softwares after Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? It’s helping me save time and money when building these chatbots Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![慶一 .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "慶一 .") 慶 慶一 . 10/13/2025 "Create a simple setup, an attractive chatbot" 3/5 What do you like best about Chatling? I like the fact that you can easily start using Chatling. The feature that allows you to simply create a chatbot is the most attractive. Review collected by and hosted on G2.com. What do you dislike about Chatling? I hope the Chatling payment process becomes simpler. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? I communicate efficiently with users on the company website through Chatling by exchanging questions and answers. It is attractive because I can easily create a chatbot, and the ease of chatbot creation makes work convenient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated DR Dominik R. Entrepreneur Small-Business (50 or fewer emp.) 7/3/2025 "Great tool to work with" 5/5 What do you like best about Chatling? I created for my website an AI chat, which acts with my database and rules. This way i got an AI driven Dogphysiotherapy training chat. Perfect match. Review collected by and hosted on G2.com. What do you dislike about Chatling? there is nothing to complain for me with chatling. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? He creates dynamically training plans for my customers in dog physiotherapy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chuck L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chuck L.") CL Chuck L. Editor Small-Business (50 or fewer emp.) 9/15/2024 "I'm using Chatling to create a custom LLM for my writing" 5/5 What do you like best about Chatling? I write books about real adventures with AI as companions. My first book was about sailing 5000 miles in four and a half months in a 32' sailboat. My second book was about going to Burning Man. My third book will be about racing gliders with a Chatbot co-pilot. As I write my books they become my knowledge base and they build on themselves in very unique ways. Review collected by and hosted on G2.com. What do you dislike about Chatling? I'm not a coder or a programmer but the Chatling interface is reasonable for a novice to use. Still a bit of a challenge but doable. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? As I create different Chatbots and get experience with how they interact to the knowledge base, I've learned a lot about LLMs and the different engines taht are available. I may use this knowledge to help businesses create their own deep knowledge Chatbot to help technical sales people quickly answer application questions. Review collected by and hosted on G2.com. Show More 12/11/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 6/9/2025 "Easy Set-Up" 4.5/5 What do you like best about Chatling? It was easy to feed it information and create a chat bot for our website. You're able to play with it as much as needed to make sure it's giving good information to the customer and make changes to info provided as needed. Review collected by and hosted on G2.com. What do you dislike about Chatling? It took a day or two for tech support to get back to me, but they were able to fix my problem. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? We wanted an easier way for customers to get answers to their questions quickly, without having to click through different pages of our website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 5/11/2025 "Quick easy way to get a chatbot running" 5/5 What do you like best about Chatling? Super easy to get it up and going while still allowing fine-grain control of the chat flow. The WhatsApp integration is great and works well! Knowledgebase is \*WAY\* easier to create and run than your own RAG setup - just upload docs and you're done! Email support is fairly responsive. Choice of many different AI LLMs. Review collected by and hosted on G2.com. What do you dislike about Chatling? A bit ironic that a customer service chatbot company doesn't have chat support, lol - email only. But it's good email support. Don't use if you need long-term memory for the chat, but that's unusual in customer support applications. Review collected by and hosted on G2.com. What problems is Chatling solving and how is that benefiting you? I'm trying ot prototype a chat-based life coach. Review collected by and hosted on G2.com. 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