UG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

9/16/2018

"Great tool for small business"

4/5

What do you like best about Chatfuel?

This is awesome. Lets me provide high level service to customers without the time commitment. I love being accessible for basic needs without being on the computer and involved. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

Nothing so far, but I am still in the early stages of using this platform. I could envision some limitations as I expand my use of the software. We will see. Review collected by and hosted on G2.com.

RT

Rainee T.

Digital Manager

Small-Business (50 or fewer emp.)

10/23/2017

"How can a free tool be so powerful?"

5/5

What do you like best about Chatfuel?

In my work, I wear a lot of different hats and, while I like to learn, some subjects take longer than I have to give. One of those, it turns out, is learning how to code a Facebook Messenger bot. I needed something free and easy to use -- Chatfuel was miraculously the first tool I tried (and loved!). Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

I really can't complain much; the tool is free! I'd like to see more video functionality and for analytics to be built into the program, rather than provided by outside programs. Review collected by and hosted on G2.com.

Recommendations to others considering Chatfuel:

I'd recommend anyone try it. There's no risk -- it's free and easy to use. It's important to do some research about what you want your bot to accomplish, but ChatFuel does have some great templates to use as starting points. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

You have to meet your followers where they already are -- and in a lot of cases, that's Facebook Messenger. We needed to build a Facebook bot in a short period of time for little to no cost. Miraculously, ChatFuel was the answer. We have used it to build a simple rapid response team that helps people who subscribe take action on important issues. Review collected by and hosted on G2.com.

LV

Lewies V.

Consultant & Digital Marketing Expert

Marketing and Advertising

Small-Business (50 or fewer emp.)

1/27/2018

"Easiest way to learn to build basic bots"

4/5

What do you like best about Chatfuel?

Chatfuel has a very simple and clean user interface with a fantastic support group in Facebook. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

Not having a graphical interface to understand how your different chat sections relate to each other makes it a little harder to design large and complex flows. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

7/18/2018

"Great innovation"

5/5

What do you like best about Chatfuel?

Its amazing what you can do with chatbots. Pretty much the potential is limitless. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

Literally nothing. I have never had a negative experience with this company. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/10/2018

"This is a fantastic software compared to others ive used. "

5/5

What do you like best about Chatfuel?

This has some unique features, like the ability to call from in app. Plus Zapier intergraion opens up a whole new world Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

Downside is that you do have to pay PER page you install the chatbot to, where some of their competitors allow you to have unlimited pages. Its still only like 30 a page. Their analytics could use some work. Review collected by and hosted on G2.com.