# Chatfuel Reviews **Vendor:** Chatfuel Ai **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 45 ## About Chatfuel One solution for engagement and sales in private medicine and wellness. Chatfuel is an AI-native operating system for private healthcare and wellness SMBs. It helps service teams shift from manual engagement to scalable revenue growth by reimagining the entire sales cycle. Trained on over 150 billion customer conversations, Chatfuel empowers more than 18,000 businesses to automate and optimize their sales process - from first lead to loyal customer -in as little as 30 seconds. In clinics and wellness centers, a multistage sales process often demands the business owner’s constant involvement, increasing the risk of client drop-off. Chatfuel solves this with a plug-and-play AI agent that captures leads directly from Instagram, Facebook, WhatsApp, and TikTok campaigns, qualifies them, schedules appointments, sends reminders, and manages follow-ups - all automatically. Official Partner of Meta. ## Chatfuel Pros & Cons **What users like:** - Users value the **affordable pricing** of Chatfuel, finding it cost-effective for automating customer interactions efficiently. (1 reviews) - Users value the **automation capabilities** of Chatfuel, simplifying initial customer interactions and saving time in business operations. (1 reviews) - Users find Chatfuel **easy to use** , allowing for quick setup and minimal adjustments over time. (1 reviews) - Users find **easy creation** of Chatfuel chatbots beneficial, allowing effortless automation for customer interactions over years. (1 reviews) - Users find **easy setup** with Chatfuel simplifies automating conversations, enhancing their small business operations effectively. (1 reviews) - Intuitive (1 reviews) - Navigation Ease (1 reviews) **What users dislike:** - Users express frustration over **expensive pricing increases** due to autoscaling, feeling unsupported by customer service. (1 reviews) - Users experience **poor customer support** with Chatfuel, feeling ignored and dismissed when addressing billing concerns. (1 reviews) ## Chatfuel Reviews ### 1. I would describe my overall experience as "meh". **Rating:** 0.5/5.0 stars **Reviewed by:** Felix B. | Account Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Chatfuel?** I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. We set it up once and have only gone in to do small adjustments to the chatflow over the 3 years we've been using it and this step was easy enough. **What do you dislike about Chatfuel?** The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care. **What problems is Chatfuel solving and how is that benefiting you?** We use Chatfuel to take care of the first step of the customer journey (qualifying leads) so that we can take over when the Bot has gotten all the basic information from the client about hte order they would liek to place. ### 2. Best Chatbot Development Platform **Rating:** 5.0/5.0 stars **Reviewed by:** SAHIL Y. | Education counsellor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Chatfuel?** Chatfuel is a straightforward platform that even thode without prior knowledge in chatbot development can use. Its simpe to use , powerful and scalable. Chatfuel has a wide range of features that allow users to complex chatbots. **What do you dislike about Chatfuel?** Chatfuel does not offer as many functions and for business with great audience can be expensive for them. Rest of things I am liking the most apart from these two concern I have not found any kind of problem or disadvantage in Chatfuel. **What problems is Chatfuel solving and how is that benefiting you?** First of all Chatfuel can be used by any size of organisation. This user friendly tool allows for quick and accurate chatbot development, saving lot of time and resources.Best thing which I get the most of the benefit that is its versatility because it supports integration such as whatsapp,Facebook and Instagram so I can connect with my target audience via their prefrrred channel of communication. ### 3. Perfect way to create a chatbot ! **Rating:** 4.5/5.0 stars **Reviewed by:** Guillaume G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Chatfuel?** I used the blocks way to create a bot. Now I switched to flows and I love it ! Easy to understand, easy to manage, no skill in code needed, it's perfect ! And, it works ! I also like the way to manage time to time non recognised answers and act on what to say when a users types that, and those statistic features. **What do you dislike about Chatfuel?** It's very specific but my price plan was not adapted for my usage. After a talk with the chatfuel team they solved it by adapting it and now it's perfect ! **What problems is Chatfuel solving and how is that benefiting you?** I use Chatfuel for a small game I created through the messenger chatbot. Now I can manage my game and the new flows even gives me ideas for some more ! ### 4. Helpful, Easy To Use Tool! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Chatfuel?** Chatfuel has allowed us to reallocate our time to more pressing matters. It's so useful to set up several paths of communications with our audience, giving them assistance without needing to take up our limited bandwidth! **What do you dislike about Chatfuel?** Sometimes Chatfuel can be challenging to use if you don't have a developer—I wonder how many features Chatfuel has that we're not utilizing because we just don't know how to use it. **What problems is Chatfuel solving and how is that benefiting you?** We get a lot of inqueries from people who are looking for support. Chatfuel allows us to respond to people at any time, giving them the option to select what best describes them so we can recommend the best resource. ### 5. Chatfuel **Rating:** 5.0/5.0 stars **Reviewed by:** Brad F. | Director of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Chatfuel?** The functionality and responsiveness of the AI to our constituents. **What do you dislike about Chatfuel?** It can be a bit confusing to setup. We ran into a major issue in setup with our New pages experience. **What problems is Chatfuel solving and how is that benefiting you?** It helps us manage a plethora of incoming communications. It is able to direct people before needing to talk to a rep. ### 6. Chatfuel helped me create the perfect MVP to raise $150,000 **Rating:** 4.5/5.0 stars **Reviewed by:** Sasha G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Chatfuel?** Chatfuel's user experience is amazing. Everything is easy and clear. **What do you dislike about Chatfuel?** I feel like there is room for opportunities to integrate more features, like validating data from a data base and scaling your chatbot through social media **What problems is Chatfuel solving and how is that benefiting you?** Chatfuel helped me build a bot to help people identify violence in their relationships. ### 7. The Best Chatbot Software **Rating:** 4.5/5.0 stars **Reviewed by:** Brian S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Chatfuel?** Customer support is usually fast. They usually find an answer or report issues to Facebook. **What do you dislike about Chatfuel?** Flows and blocks is a bit confusing. It seems like 2 different platforms sometimes. **What problems is Chatfuel solving and how is that benefiting you?** getting around iOS privacy issues on Facebook ads ### 8. Chatbot solution that's easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about Chatfuel?** It's the easiest and most intuitive chatbot solution out there. The entry points chatfuel has is the best feature. The bot can interact with people coming from many places within IG and Fb. **What do you dislike about Chatfuel?** Pricing scheme can be a little sketchy as it requires you to manually keep an eye on your users and conversations to avoid high charges to your credit card. Billing could be improved. **What problems is Chatfuel solving and how is that benefiting you?** Chatfuel is automatic my leads funneling and also the bot interacts with users that interact with my Facebook or Instagram page. It has helped me a lot with automation. ### 9. Chatbot automation perfect for your online business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Chatfuel?** The fact that it is easy to use and set up within a few minutes. The chatbot automation on Facebook and Instagram. Facebook messenger. Compared to competitors it is reliable. **What do you dislike about Chatfuel?** The features of the software are very nice but it does not have SMS marketing features. By improving on features, especially SMS marketing. User interface and integration. **Recommendations to others considering Chatfuel:** Chatfuel is a very unique conversational marketing platform and it is easy to use for your social media platforms, especially facebook and instagram. **What problems is Chatfuel solving and how is that benefiting you?** It is solving conversating with my customers and interactions online. Yes i am benefiting financially. Yes it has made me to be more productive. Yes it has improved my business. ### 10. Great with Facebook uses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Chatfuel?** Chatfuel is a straightforward tool to setup and the dashboard display a lot of KPI. It's easy to design the chatbot and configure the flow with the interactive card. **What do you dislike about Chatfuel?** The way that you have to connect your personal Facebook account is not ideal for billing and access management too. **What problems is Chatfuel solving and how is that benefiting you?** Chatfuel helped us to install very fast a chatbot on our ecommerce platform and found the same users that our facebook page. ### 11. Easy to use but in the same time versatile software! **Rating:** 3.5/5.0 stars **Reviewed by:** Vadasz Z. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Chatfuel?** It is easy to integrate and you don't need coding, on a basic level. **What do you dislike about Chatfuel?** The conversion between other conversational tools is complicated. **What problems is Chatfuel solving and how is that benefiting you?** We use to maintain the daily communication with our audience. ### 12. Automation Suitable for Clients with Facebook Messenger **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Chatfuel?** Chatfuel keyword makes it easy to respond correctly to clients' and customers' requests and inquiries. Facebook messenger is the tool I use. Compared to competitors Chatfuel is very ideal to use for chat messenger automation. **What do you dislike about Chatfuel?** As much I Chatfuel has a great keyword automation tool, the only thing it does not have is a multifunctional aspect especially SMS automation, and not having enough features for other social media chatbot abilities compared to Mobilemonkey. **Recommendations to others considering Chatfuel:** Chatfuel is highly recommended for everyone that is just starting to build a social media presence, especially on Facebook messenger targetting your Group customers and marketplace potential buyers. **What problems is Chatfuel solving and how is that benefiting you?** Keywords that make it easy to answers clients' inquiries and requests for services needed. It has increased my productivity. Yes, it increased my business performance. ### 13. Powerful yet buggy tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Chatfuel?** Easy to customize flows & catch errors in the AI learning process. **What do you dislike about Chatfuel?** Lack of reporting features that I feel our clients really want to see. **What problems is Chatfuel solving and how is that benefiting you?** Solves a lot of hands-on ChatBot issues in a way that makes it feel like you're talking to a real person. The flow-setup is great. ### 14. Great for chatbot creation tool for beginners! **Rating:** 4.0/5.0 stars **Reviewed by:** Ishan S. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2022 **What do you like best about Chatfuel?** Analytics is where Chatfuel shines. It has a simple dashboard that displays the number of users, retention, activity, and popular messages. **What do you dislike about Chatfuel?** Chatfuel's only drawback is that you can only use it to deploy chatbots on Facebook and this limits your options. **Recommendations to others considering Chatfuel:** Great choice for restaurants, schools, and other businesses that want to grow their customer base on Facebook. **What problems is Chatfuel solving and how is that benefiting you?** Chatfuel is the ideal choice for businesses that want a basic bot to help clients in finding relevant content. It's ideal for marketers looking to build basic Messenger bots. ### 15. Best Chatbot For Digital Marketers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Chatfuel?** You don't need yo write a single line of code to run this chatbot **What do you dislike about Chatfuel?** Only 50 conversations in the free trail. **What problems is Chatfuel solving and how is that benefiting you?** It solved one of the biggest problem for my customer in order to find products online. ### 16. The "Chatfuelers" are the future Youtubers. **Rating:** 5.0/5.0 stars **Reviewed by:** William V. | Développeur web, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Chatfuel?** At the moment, there are the Youtubers, in a while, there will be the "Chatfuelers". Chatfuel instinctively allows you to create a living character (and not just a great sales/ marketing assistant). I see in Messenger the future marketplace for AI as I see in Chatfuel the new Apple of this marketplace: Using Chatfuel is not only to ensure a bright future, it is also a pleasure. Starting to use it is the best thing you can do, right now. **What do you dislike about Chatfuel?** It might be good in the future to join other platforms than Messenger or Instagram. The negotiations with Mark must be exciting. **What problems is Chatfuel solving and how is that benefiting you?** I am in the process of creating an assistant for a Hostel and a tourist guide for travelers. My client is delighted. ### 17. Chatfuel is a brilliant chatbot creation tool! **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Principal Osteopath, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Chatfuel?** It's simple to use, flow-orientated processing is easy to set up and guide the user through your funnel. Integration with Facebook is a doddle, and it increases the interaction available to our webpage users massively engaging them and making a booking more likley. **What do you dislike about Chatfuel?** Nothing really, it's all very good. Perhaps a specific template for my business would be great, but I'm in a niche healthcare market so could be difficult. There are limitations to the topics that are possible I think it's 4 maximum chatbot options and it would be nice to occasionally have more options. **Recommendations to others considering Chatfuel:** It's a great way to create a chatbot that is simple and improves the user journey on your website. **What problems is Chatfuel solving and how is that benefiting you?** Previously we had lots of web page visitors but some would hesitate and disappear without finding the answers they wanted. With chatfuel they're directly talking to my receptionists who can help them immediately. It's also given us direction on what we need to write and what questions the public are wanting to ask us. ### 18. Automate your process in 10mins! **Rating:** 5.0/5.0 stars **Reviewed by:** Maricar d. | Systems and Database Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Chatfuel?** Data gathering using chatfuel is the best! The fact that I can create and design the way how will the user will answer the question in messenger and having it real-time available in Google Sheet, this is something every company like ours, will really appreciate! **What do you dislike about Chatfuel?** We can't no longer do scheduling to send reminders anymore via Sequence beyond 24hrs. But it's more on Facebook Policy and not Chatfuel's functionality. **What problems is Chatfuel solving and how is that benefiting you?** We want to find a way that our target audience can easily onboard their self and avail our program through the chatbot. And Chatfuel actually made it possible! And scaling it up is not a problem :) ### 19. It would not have been possible for my organization to create and launch a bot without Chatfuel **Rating:** 4.5/5.0 stars **Reviewed by:** Laverne S. | Alchemist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Chatfuel?** The ease of use. Prompt customer support. Ongoing upgrades. Active community forums. Cloning features. Help and troubleshooting to launch on Messenger platforms. Timely updates on Facebook guidelines affecting bots. Program for eligible nonprofits. **What do you dislike about Chatfuel?** Server seems to slow down at busy times affecting user experience and bot performance. **Recommendations to others considering Chatfuel:** Try out some other bot makers such as ManyChat. Build a bot and get feedback from testers first. **What problems is Chatfuel solving and how is that benefiting you?** We wanted a mental therapy bot that could interact with users in a human-like way. Linking out Chatfuel bot to Dialogflow has enabled the human-like user experience we were striving for. ### 20. ChatFuel - The best AI chat bot **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh M. | Head Of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Chatfuel?** The way the whole application is designed and developed. It's so user-friendly even a common man can understand. **What do you dislike about Chatfuel?** There isn't anything specific that I dislike. I would say the price could have been a bit cheaper compared to their competitors. **Recommendations to others considering Chatfuel:** This is one of the best chatbots available in the market. Not major efforts required and tons of tutorials available. **What problems is Chatfuel solving and how is that benefiting you?** Majorities of my customer's queries are solved using ChatFuel. The Incoming call has reduced drastically. ### 21. Mind blowing bot builder **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit S. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Chatfuel?** The ease of building a chatbot is just mindblowing. I am not a coder but still I dont face any difficulties in adding any feature **What do you dislike about Chatfuel?** If the users were able to make payment within the messenger it would be awesome but I guess thats a Facebook limitation **Recommendations to others considering Chatfuel:** Some easy payment feature would be great **What problems is Chatfuel solving and how is that benefiting you?** I want to keep a regular engagement with my customers. I have built a flow which keeps sending messages to my users without my intervention ### 22. Chatfuel is friendly and provides clear instructions **Rating:** 5.0/5.0 stars **Reviewed by:** Jason W. | Director of Religious Education, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Chatfuel?** I feel their heart is beneath their product which is always the best. They are very friendly and offer clear tutorials. They offered a discount for non-profits. I love the new flow structure and ease of that visually. **What do you dislike about Chatfuel?** I wish we could export the bot structure if needed. I realize that is probably extremely difficult. Payment options are disappearing soon. I would like them to come back. **What problems is Chatfuel solving and how is that benefiting you?** We are providing emotional support for people 24 hours a day. ### 23. easy and fun **Rating:** 5.0/5.0 stars **Reviewed by:** mini n. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Chatfuel?** Easy, and l love it. I love the flow and the blocks. **What do you dislike about Chatfuel?** I think the cost is expensive for a startup No AI, AI require integration with other software. **What problems is Chatfuel solving and how is that benefiting you?** I can't deal with many clients in messengers, chatfuel solve my problem ### 24. Very easy to use and all you need just in one platform when it comes to Chatting bot. **Rating:** 5.0/5.0 stars **Reviewed by:** Bassel E. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Chatfuel?** Flow builder is awesome andn nothing compared when i connect a flow to a block or vice versa. **What do you dislike about Chatfuel?** I want to create the Whatsapp bot in Chatfuel **What problems is Chatfuel solving and how is that benefiting you?** I am solving one main issue in my business, which is maintaining a clean, constant replies to my customers on spot. Benefits is that customers do realize the good effort for building the bot to help them all the way down. ### 25. Chatfuel is one of the best no-code bot builder tool **Rating:** 4.5/5.0 stars **Reviewed by:** Edmund C. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Chatfuel?** The JSON API plugin is super easy to use and you can connect to any third-party API. **What do you dislike about Chatfuel?** The team doesn't listen for feature suggestions. **Recommendations to others considering Chatfuel:** Start using chatfuel today and try the latest flow builder. **What problems is Chatfuel solving and how is that benefiting you?** E-Commerce ### 26. My experience with Chatfuel **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge G. | Lider Servicio a cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Chatfuel?** Its platform is very easy to use, and it's not necessary to have a lot of experience to start working. When I took on the task of configuring the bot for our operation, I had no previous experience with Chatfuel, but with its help portal, I was able to resolve some of my doubts. The integration options and block type options are numerous, and you have many possibilities to create the ideal workflow. They are constantly updating the portal to provide us with more options for use. **What do you dislike about Chatfuel?** If at any time you mistakenly delete a block from your flow or delete a process within a block, you have no option to restore to a previous state. This implies that you need to back up your process before making any changes, but since everything can be overlooked, make sure to do the backup at some point. When you make a change in the flow, it happens in real time where you have it implemented, and you cannot test without affecting production. You should have a button to upload the changes to production to test it first. **What problems is Chatfuel solving and how is that benefiting you?** We are solving the problem of human capital and service time. Currently, it seems more profitable to have a 24/7 bot service than to have 3 agents daily to cover the same schedule. Response times have improved, and users do not depend on a service agent to meet their needs. Among the benefits we have experienced are the CAC and the incorporation of our products has decreased by 50%, and we still have the capacity to lower that CAC even further. ### 27. Incredibly functional and powerful, but UI lacks flow visualisation. **Rating:** 4.5/5.0 stars **Reviewed by:** Seren B. | Mr. S. Butcher, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Chatfuel?** It can be cleverly integrated with many additional services using API which makes it even more powerful for marketing, automation and utilising data. It also has many excellent features, backend settings and a useful analytics section to make sense of the user data. **What do you dislike about Chatfuel?** The user interface makes it difficult to visualise the flow of conversations and sequences. The interface and builder can also feel a bit "clunky" to use. This can take some time to get used to since it's not immediately intuitive. It does get much easier though, after spending time learning how to use it. **Recommendations to others considering Chatfuel:** Test and trial it first before implementing any bots. **What problems is Chatfuel solving and how is that benefiting you?** Connecting it with an online booking system where user data can be automatically passed over and back again, increasing functionality and conversions. The user attributes make it even more useful to collect data and build conversations and sequences that are tailored to particular actions or responses. ### 28. Messenger Bots Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Nick R. | Digital Co-Ordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Chatfuel?** What I like best about Chatfuel is how simple it is to create a new Messenger Bot. It has a simple flow chart which you can show your clients which lays out every possible answer, flows and how it will all work. **What do you dislike about Chatfuel?** One thing I dislike would have to be how cluttered the UI can get at times, sometimes their are too many options and can be slimmed down but it's no big deal. **Recommendations to others considering Chatfuel:** If you are after a bot set up tool, and want some more advanced features, then Chatfuel is the way to go. There are a few advanced features in the pro version such as being able to generate special fields for contact and lead attribution and our clients love those features. It is super simple to implement, and there has been no issues going in and editing a question or field without ruining your entire flow. You can easily see the bot flow which impresses clients as they can see all the possible answers, and questions available. **What problems is Chatfuel solving and how is that benefiting you?** One massive problem we're solving is, time allocated to create a bot. If we were to code a bot for our clients it would take hours, with Chatfuel, we are able to generate flows easily and implement them even easier. It makes the task super simple and everything is in front of you without having to go back and forth with coders. ### 29. Easy to use with a short learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Brad N. | Mortgage Advisor, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Chatfuel?** I like how you can build sequences very quickly. **What do you dislike about Chatfuel?** Some of the pre-built sequences like phone number has strict validation. So any variance from the form its looking for causes an error. You then need to do a user input without validation. The downside to that is no quick responses are allowed on that type of field. **Recommendations to others considering Chatfuel:** If your looking for an easy to implement chat bot Chat Fuel can be the solution. **What problems is Chatfuel solving and how is that benefiting you?** Automation of lead capture for Facebook ads. ### 30. Easy to build chatbot with chatfuel **Rating:** 5.0/5.0 stars **Reviewed by:** Vinod p. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Chatfuel?** chatbot is very easy to use platform for build facebook page messenger chatbot.we can set all predefined messege block for reply user automatically.not hard to build chabot for messenger with chatfuel.we can attach images, link and third party plugin with predefined messege block for reply user quickly.chatfuel provide feature for set AI rule for chatbot we can set up AI rule for if user say something what bot will reply for that.we can test our chatbot with facebook messenger.chatfuel provide user analytics of chatbot this is very good. **What do you dislike about Chatfuel?** we can only build and launch chatbot for facebook page messenger but we cant launch chatfuel chatbot for any different platform.chatfuel not provide any sdk for building chatbot software for mabile app and web. **Recommendations to others considering Chatfuel:** chatfuel is very good and easy to use platform for building chatbot for facebook page messenger in short time.who dont have any programming knwoledge and experience they can also build chatbot with chatfuel without any difficulty. **What problems is Chatfuel solving and how is that benefiting you?** chatfuel help us to build and launch chatbot for client facebook page very rapidly and in short time.also client is very happy with chatbot that build by chatfuel.we dont have to pay anything for start building chatbot with chatfuel. ### 31. Campaigning makes easier on facebook **Rating:** 5.0/5.0 stars **Reviewed by:** Hemdeep M. | Internshala Student Partner, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Chatfuel?** I definitely love the branding welcome messages and it works same as the pro plan. That means you get the full features without a pro plan. But its limited to 1000 people but it is a perfect and best way to know the insights of chatfuel. chatfuel does all the things to lift up the clients. **What do you dislike about Chatfuel?** One dislike for pricing templates. The pricing templates are too high and there are less numbers of templates to use as free. **Recommendations to others considering Chatfuel:** The best campaigner for a started to a professional. It helps you as a starter and has widened the scope in pro mode. For the quality and budget-friendly people who are searching for this is much recommended for you to try once. **What problems is Chatfuel solving and how is that benefiting you?** Definitely to hold a client over auto bot is the perfect realization for me. ### 32. Easy platform to create a bot **Rating:** 5.0/5.0 stars **Reviewed by:** tyler m. | Web Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2018 **What do you like best about Chatfuel?** I was introduced to chat fuel by a client who wanted me to integrate his current facebook page which i was managing with chatfuel and whilst researching on it i got to understand and like it bit by bit.Its really user friendly and easy to work with even a non tech person can get the hang of it within a few hours. **What do you dislike about Chatfuel?** For the only downside is that its only for facebook,hopefully in the near future we will see some changes and new intergrations **Recommendations to others considering Chatfuel:** if you looking for a cheap and easy way to create and learn about chat bots then chat fuel is the real deal **What problems is Chatfuel solving and how is that benefiting you?** Chatfuel helps us to engage with customers even when we wont be available,this really helps in creating leads and boosting sales ### 33. Build Chatbot with Chatfuel. **Rating:** 5.0/5.0 stars **Reviewed by:** Sudhir B. | Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2018 **What do you like best about Chatfuel?** Chatfuel is best platform for build messenger chatbot.we can easily build messenger chatbot without any programming knowledge.chatfuel provide many third party services for integrate with chatbot.we can build AI based Chatbot with chatfuel.we can set AI rule for build smart chatbot.we can set messege block in sequence for automatic reply to user. **What do you dislike about Chatfuel?** We can build chabot for only messenger platform but not for other mobile and web platform with chatfuel.chatfuel not provide any software development kit for mobile and web platform. **Recommendations to others considering Chatfuel:** Chatfuel is best platform for build messenger chatbot.you can build chatbot with chatfuel even if you dont have any programming knowledge. **What problems is Chatfuel solving and how is that benefiting you?** Chatfuel is great for our organization to build messenger chatbot.Chatfuel provide daily user analytics data which help our organization to improve our chatbot features. ### 34. Chatfuel is best platform for building chat bot for facebook messenger. **Rating:** 5.0/5.0 stars **Reviewed by:** kamlesh p. | Embedded IOT Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Chatfuel?** Chatfuel is very easy to use platform for building chat bots for facebook page messenger.just login with facebook on chatfuel and select facebook page associated with facebook account and start building chat bot for that facebook page.we can build chat bot without any coding knowledge on chatfuel.just simply add block messege in sequence and add text ,image and many other card into block.chatfuel also provide chatfuel third party plugin integration like IFTTT integration, zapier Integration and many others.We can add AI rules for chat bot on chatfuel.chatfuel also provide user analytics service. **What do you dislike about Chatfuel?** Chatfuel chat bots only can integrate with facebook page messenger.chatfuel not provide any sdk or service for build chat bots for android app or website. **Recommendations to others considering Chatfuel:** Chatfuel is very easy to use for build chatbot for facebook page messenger. **What problems is Chatfuel solving and how is that benefiting you?** chatfuel help us to build chatbots for facebook page.when user visit facebook page if any user have query they can ask to chatbot and get instant reply from chat bots. ### 35. Is great for building a simple Facebook Messenger chatbot. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2018 **What do you like best about Chatfuel?** I like the way they set up the various menus for creating chatbots. They make it easy to organize and quickly build out the chatbot. **What do you dislike about Chatfuel?** There are some limitations to the platform when compared to building a custom bot. Also, all data lives on their platform which means that if a customer wants to leave them, they give up their customer data. **Recommendations to others considering Chatfuel:** This is a great option for an initial proof of concept but beware of the lack of data control and limitations for long-term product strategy. **What problems is Chatfuel solving and how is that benefiting you?** Proof of concepts, demo chatbots, and prototyping - helped proved out interface concepts before investing in development. ### 36. Does exactly as it says but is right for my business **Rating:** 3.5/5.0 stars **Reviewed by:** Donna M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2018 **What do you like best about Chatfuel?** I like that you can easily create a chat bot. I never knew the algorythms before so it is very easy to do along with tech support. They quickly created a great bot that linked direct to my website. **What do you dislike about Chatfuel?** I don't dislike anything about the chatbot, I just think that my business line is difficult to benefit from this as it is mostly for regular customers instead of random and new which is what I need. **What problems is Chatfuel solving and how is that benefiting you?** I use it to create chatbots on facebook. They are able to link customers who have been in accidents. I realize that most people find this type of advertising creepy so they tend to go no where with the leads and I stopped service. ### 37. Chatfuel Technology for automate chat bots **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2018 **What do you like best about Chatfuel?** Chatfuel is an awesome platform to automate bots and automate reply to the most frequently asked and common questions. We can configure the types of business for which we want to automate the questions and answer. It provides really helpful support for social media marketing and various messenger tools like WhatsApp messenger, the telegraph. It has an AI-based chat support system which learns and predict the most likely answer to the question and help to identify the right market for the business. **What do you dislike about Chatfuel?** The cost should be minimum. Currently, for the pro flow, the pricing is nearly about $15/month. But yes we can easily get a good offer as per our needs and traffic. **Recommendations to others considering Chatfuel:** I will recommend this to every merchant who wants to establish their new market and wants to provide good support to their customers. Also, those merchants who want to automate the answers to their customers. Monthly package price should be low, it should be under $5/month and flexible pricing should be there. **What problems is Chatfuel solving and how is that benefiting you?** Awesome technology and platform, good AI based knowledge base and reactive engine, Integration to various social media channels and messenger tools for automatic bot reply. Also, useful for bot t4esting of various traffics from different channels. ### 38. Assemble your Facebook Messenger Chatbot **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Semiconductors | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Chatfuel?** Chatfuel has an exceptionally straightforward and clean UI with a fabulous care group in Facebook. many caps and, while I get a kick out of the chance to take in, a few subjects take longer than I need to give. One of those, it turns out, is figuring out how to code a Facebook Messenger bot. I required something free and simple to utilize - Chatfuel was inexplicably the primary device I attempted (and loved!).There likewise is an enormous network of chatfuel clients in the web where you can get help and find valuable tips and traps. **What do you dislike about Chatfuel?** Not having a graphical interface to see how your diverse visit areas identify with each different makes it somewhat harder to plan huge and complex flows.Downside is that you do need to pay PER page you introduce the chatbot to, where a portion of their rivals enable you to have boundless pages. Its still just like 30 a page. Their examination could utilize some work **Recommendations to others considering Chatfuel:** This is one of the least demanding apparatuses to construct a chatbot in minutes and create it after some time. Conveying resembles a breeze and you can test the chatbot on the fly.connect to the Chatfuel Community assemble at facebook **What problems is Chatfuel solving and how is that benefiting you?** This explains the need to custom code a chatbot. inside minutes I can make sans preparation a dynamic custom visit bot. ### 39. Great UI to create chatbot automation marketing/business logic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Chatfuel?** you can do everything in the UI, no need to code **What do you dislike about Chatfuel?** no dislikes at the moment, everything works as expected **Recommendations to others considering Chatfuel:** very easy to try and learn, integrates nicely with Integromat.com and other json APIs **What problems is Chatfuel solving and how is that benefiting you?** creating prototype to automate a chatbot. Created prototype in a few days ### 40. Easy way to build chatbots for facebook messenger without coding **Rating:** 4.0/5.0 stars **Reviewed by:** Stefan D. | Senior Consultant Mobile, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Chatfuel?** Chatfuel is free and it's easy to use without the need to have knowledge in coding and works great to create chatbots for the facebook messenger. Thanks to different templates provided by the platform it's easy to start creating chatbots. There also is a huge community of chatfuel users in the web where you can get help and find useful tips and tricks. **What do you dislike about Chatfuel?** Chatfuel is directly linked to facebook and therefore also limited to create chatbots only for the facebook messenger. If you need a chatbot running on other channels and platforms this tool will not meet your needs. **Recommendations to others considering Chatfuel:** connect to the Chatfuel Community group at facebook. **What problems is Chatfuel solving and how is that benefiting you?** Creating simple chatbots for the facebook messenger without any recurring costs. I also use the tool to simulate possible user experience for voice user interfaces. ### 41. Great tool for small business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2018 **What do you like best about Chatfuel?** This is awesome. Lets me provide high level service to customers without the time commitment. I love being accessible for basic needs without being on the computer and involved. **What do you dislike about Chatfuel?** Nothing so far, but I am still in the early stages of using this platform. I could envision some limitations as I expand my use of the software. We will see. **What problems is Chatfuel solving and how is that benefiting you?** Time. The commitment to providing this service myself is not feasible. ### 42. How can a free tool be so powerful? **Rating:** 5.0/5.0 stars **Reviewed by:** Rainee T. | Digital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2017 **What do you like best about Chatfuel?** In my work, I wear a lot of different hats and, while I like to learn, some subjects take longer than I have to give. One of those, it turns out, is learning how to code a Facebook Messenger bot. I needed something free and easy to use -- Chatfuel was miraculously the first tool I tried (and loved!). **What do you dislike about Chatfuel?** I really can't complain much; the tool is free! I'd like to see more video functionality and for analytics to be built into the program, rather than provided by outside programs. **Recommendations to others considering Chatfuel:** I'd recommend anyone try it. There's no risk -- it's free and easy to use. It's important to do some research about what you want your bot to accomplish, but ChatFuel does have some great templates to use as starting points. **What problems is Chatfuel solving and how is that benefiting you?** You have to meet your followers where they already are -- and in a lot of cases, that's Facebook Messenger. We needed to build a Facebook bot in a short period of time for little to no cost. Miraculously, ChatFuel was the answer. We have used it to build a simple rapid response team that helps people who subscribe take action on important issues. ### 43. Easiest way to learn to build basic bots **Rating:** 4.0/5.0 stars **Reviewed by:** Lewies V. | Consultant & Digital Marketing Expert, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2018 **What do you like best about Chatfuel?** Chatfuel has a very simple and clean user interface with a fantastic support group in Facebook. **What do you dislike about Chatfuel?** Not having a graphical interface to understand how your different chat sections relate to each other makes it a little harder to design large and complex flows. **What problems is Chatfuel solving and how is that benefiting you?** Chatfuel is a great way to add another communication tool or touch point with a segment of your audience that otherwise would not have connected with you. ### 44. Great innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Chatfuel?** Its amazing what you can do with chatbots. Pretty much the potential is limitless. **What do you dislike about Chatfuel?** Literally nothing. I have never had a negative experience with this company. **Recommendations to others considering Chatfuel:** Make sure you watch tutorials in how to use it. It will save time. **What problems is Chatfuel solving and how is that benefiting you?** Time, Right responses, Ease of Marketing, customer satisfaction. ### 45. This is a fantastic software compared to others ive used. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Chatfuel?** This has some unique features, like the ability to call from in app. Plus Zapier intergraion opens up a whole new world **What do you dislike about Chatfuel?** Downside is that you do have to pay PER page you install the chatbot to, where some of their competitors allow you to have unlimited pages. Its still only like 30 a page. Their analytics could use some work. **Recommendations to others considering Chatfuel:** it is very cheap to implement. can be costly depending on volume of use tho. **What problems is Chatfuel solving and how is that benefiting you?** This solves the need to custom code a chatbot. within minutes i can create from scratch a dynamic custom chat bot. ## Chatfuel Discussions - [How to register a business in Estonia?](https://www.g2.com/discussions/how-to-register-a-business-in-estonia) - 3 comments, 2 upvotes - [Need mobile application for my business](https://www.g2.com/discussions/need-mobile-application-for-my-business) - 3 comments, 2 upvotes - [Where can I find the latest news about Chatfuel?](https://www.g2.com/discussions/where-can-i-find-the-latest-news-about-chatfuel) - 1 comment, 2 upvotes - [Where can I watch videos about Chatfuel?](https://www.g2.com/discussions/where-can-i-watch-videos-about-chatfuel) - 1 comment, 2 upvotes - [Where can I learn more about using Chatfuel?](https://www.g2.com/discussions/where-can-i-learn-more-about-using-chatfuel) - 1 comment, 2 upvotes - [View Chatfuel pricing details and edition comparison](https://www.g2.com/products/chatfuel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+10%3A33%3A44+-0500&secure%5Bsession_id%5D=e68a1c9d-bd3b-4321-a0b3-013e031eb365&secure%5Btoken%5D=8aee2fc7956bf55e49a2b1ef892c654b5c0b7f7828599e8b0d42750a181ef0ab&format=llm_user) ## Chatfuel Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Generative AI** - AI Text Generation - AI Text Summarization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Chatfuel Alternatives - [TARS](https://www.g2.com/products/tars/reviews) - 4.6/5.0 (149 reviews) - [Customers.ai](https://www.g2.com/products/customers-ai/reviews) - 4.8/5.0 (417 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews)