1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Chatdrill Discussions](https://www.g2.com/products/chatdrill/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_827c538084451baab2b4a9896cb4d62a/chatdrill.jpeg "Product Avatar Image") ](/products/chatdrill/reviews) [ Chatdrill ](/products/chatdrill/reviews) (3)4.3/5 Chatdrill brings live chat software, an AI chatbot trained on your own content, a shared team inbox, automation, and website visitor tracking into one workspace so a small team can answer every customer in seconds, around the clock. It helps teams capture leads, resolve questions faster, automate repetitive conversations, and keep every customer interaction organized in one place. With real-time visitor insights and AI-powered support working together, Chatdrill makes it easier to engage visitors, improve response times, and deliver consistent customer support without needing a large support team. Show More * * * ### 21 Discussions ### 21 Participants ### 50.0 Nps Score Already have Chatdrill? ### All Chatdrill Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 10 days ago Customer Support Executive Customer Support Executive More Options - [ # How are you balancing AI Agent automation with human handoffs in Chatdrill? ](/discussions/how-are-you-balancing-ai-agent-automation-with-human-handoffs-in-chatdrill) I like that Chatdrill combines AI support and human conversations in one workspace, with a shared inbox to manage customer messages and an AI Agent to handle common questions before handing off to a human. It has a clean interface, but the advanced settings for automation, AI configuration, and... [Read more](/discussions/how-are-you-balancing-ai-agent-automation-with-human-handoffs-in-chatdrill) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ AI Customer Support Agents Software ](https://www.g2.com/tags/ai-customer-support-agents-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Chatdrill+questions+and+get+answers+from+expert+users+in+our+Chatdrill+Discussions+section.&title=Chatdrill+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fchatdrill%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Chatdrill+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fchatdrill%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fchatdrill%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Chatdrill+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fchatdrill%2Fdiscuss%0aAsk+Chatdrill+questions+and+get+answers+from+expert+users+in+our+Chatdrill+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Chatdrill+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fchatdrill%2Fdiscuss%0aAsk+Chatdrill+questions+and+get+answers+from+expert+users+in+our+Chatdrill+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/chatdrill/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_827c538084451baab2b4a9896cb4d62a/chatdrill.jpeg "Product Avatar Image") ### Have you used Chatdrill before? Answer a few questions to help the Chatdrill community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fchatdrill%2Fdiscuss%3Fsmall_ask%3Dchatdrill) No