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 ![Chatbu](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_26d84b4571198f8674b63b13cafb337b/chatbu.svg "Chatbu")
](/products/chatbu/reviews)

# Chatbu Discussions

Chatbu is an AI-powered chatbot and conversation management platform that helps businesses automate customer communication across social media and messaging channels. It connects to channels such as Instagram, Facebook Messenger, WhatsApp and website live chat, and gathers incoming messages into a single shared inbox. Businesses can train the chatbot on their own content, such as FAQs, product information and documents, so it can answer common customer questions automatically. When a conversation needs a human, it can be handed over to a team member. The platform also includes tools for building automated reply flows, capturing leads from conversations, tagging and assigning chats to team members, and reviewing conversation analytics such as message volume and response times. Chatbu is used by small and medium-sized businesses, e-commerce brands and agencies to manage customer support, sales inquiries and lead collection on social media.

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