Primarily I like Botengine for its reliability. Before trying out Botengine this year , we had initially created and deployed several Botsvia multiple free and paid platforms to very little efficiency. We had chatbots which would sometime fail to work.

We gave Botengine a trial this year and we have never looked back.First ,was the impressive quality of support we got from the Livechat team,as they were available to guide us through the installation and deployment of our chatbot. Review collected by and hosted on G2.com.

I wish my organization did not have to wait so long ,before Livechat introduced Botengine. Review collected by and hosted on G2.com.

We only introduced Botengine by Livechat into our help desk process in November 2017 ,however as expected with all things created by the Livechat team (counting on past experience) ,it has been helpful for the team . One ,it is easy to integrate with our existing Livechat solution , and the helpdesk team integrated it ourselves without the need to leverage on the technical know-how of our colleagues at the engineering department. Two ,it reduced the chat workload on the help desk team ,as we no longer need to treat everyday customer query like ; what does Iroko tv do , what countries can Iroko be used ? Pricing of our services ?

Lastly , this chatbot has no limit to the number of chat conversations it can respond to at the same time ; basically ,it does not get tired. Review collected by and hosted on G2.com.

Probably wish Botengine can do more than what it currently does ,but if that be the case ; a lot of us get to loose our jobs.lol Review collected by and hosted on G2.com.

Botengine is the most dependable chatbot out there when it comes to reliable performance. I do not expect anything less , as Botengine is a brain child of Livechat inc . which I regard as the best help desk software in the industry at the moment.

I love its simplicity ,as it allows anybody and by anybody , I mean everyone with or without a programming knowledge to create a chatbot, As a matter of fact ,our initial chatbot iteration was created by our sales team with no assistance whatsoever from anyone in the engineering department.

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I dislike that Botengine can only tackle simple queries from our customers. Review collected by and hosted on G2.com.

We integrate Botengine with our Livechat support program.The key features I love about this program include ;

SIMPLICITY - I love the Botengine user interface , as it is very intuitive and took just a few minute to create,customize our Bot and integrate it with our Livechat program.

WORKLOAD - There is no limit to the number of chats which Botengine can handle at the same time. This is a major advantage over an human support agent.

AIDS THE SUPPORT TEAM - Botengine basically aids our support team by helping address the most popular and simple questions ,which customers are likely to ask the support helpdesk team like ; what Iroko is about , our office address , our contact email ,how to subscribe to Iroko ,or where to find our smartphone apps etc This activity enable the human support team to focus on the most important and complex customer questions , which Botengine cannot respond to. Review collected by and hosted on G2.com.

Very effective program ,however it is unable to respond to most questions customers have to ask ; since most questions are complex.

I hope there will be one day when Botengine will completely replace the need for human support teams. Review collected by and hosted on G2.com.

The E commerce platform and Live chat are my favourite. Review collected by and hosted on G2.com.

So far, I am yet to have anything I dislike. Review collected by and hosted on G2.com.

I could easily set up my bot and I'm not a programmer, myself.

Really easy connection with other applications: Messenger, LiveChat, etc. Review collected by and hosted on G2.com.

Looking forward to see more integrations in the future. Review collected by and hosted on G2.com.