--- title: ChatBot Reviews meta_title: 'ChatBot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how ChatBot works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 26 scale: '5' date_modified: '2026-08-07' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # ChatBot Reviews **Vendor:** Text **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 26 ## About ChatBot ChatBot.com is the AI Agent builder with the customer service platform by Text used by ecommerce, retail, SaaS, marketing, education, healthcare, and enterprise teams across more than 35,000 brands. Businesses train the AI Agent on their own content, including website URL, help center, product documentation, or uploaded files, and deploy it to answer customer questions, recommend products, guide shoppers through checkout, and generate leads. When a conversation needs a person, the AI Agent hands off to a human with full context. The AI Agent is configured and managed inside the Text.com platform. Teams describe custom skills in natural language, and the platform generates the underlying automation logic. Multiple AI Agents can operate simultaneously across an organization's inbox, each with its own knowledge sources, skills, and channels. Key features: AI Agent trained on business content. Website, help center, product documentation, and uploaded files inform every response, so answers match the business. Custom skills in natural language. Describe what the AI Agent should do, and Text generates the multi-step workflow behind it. Multichannel deployment. One AI Agent serves website chat widget, Facebook Messenger, Slack, SMS, and LiveChat. E-commerce features. Product recommendations, cart abandonment recovery, and direct integrations for Shopify and BigCommerce. Human handoff and shared inbox. AI Agents route to human agents inside the Text.com inbox, with full conversation history and customer context preserved. ChatBot.com connects to LiveChat, HelpDesk.com, Shopify, BigCommerce, WordPress, Webflow, Squarespace, Wix, Slack, Facebook Messenger, and Zapier through one-click integrations, an open API, and webhooks. Reported customer outcomes include over $1.5M generated in eight months from a single deployment, and 20% communication time saved across 13 domains with more than 800,000 monthly visitors. Sales through the AI Agent report average order values of $430 and roughly $11,000 per month in additional revenue. Pricing starts at $19 per user per month, with a 14-day free trial and no credit card required. ## ChatBot Pros & Cons **What users like:** - Users appreciate the **ease of chatbot integration** , enhancing agent workflow and enabling efficient handling of tasks. (2 reviews) - Users appreciate the **helpfulness** of the ChatBot, effectively managing tasks and enhancing agent productivity with clear support. (2 reviews) - Users appreciate the **24/7 support** of ChatBot, ensuring assistance is always available for any inquiries. (1 reviews) - Users value the **accessibility of features** in ChatBot, enhancing usability and providing excellent support and follow-up. (1 reviews) - Users love the **easy AI integration** in ChatBot, allowing quick access to powerful features with just an emoji. (1 reviews) - API Integration (1 reviews) - Automation (1 reviews) - Users value the **flexible customization options** of ChatBot, allowing tailored interactions that align perfectly with their brand. (1 reviews) - Communication (1 reviews) - Customer Success (1 reviews) **What users dislike:** - Users express concern about the **need to use multiple AIs** , complicating their interactions with the ChatBot. (1 reviews) - Users find the chatbot **expensive** given its limited capabilities compared to more advanced alternatives available. (1 reviews) - Users find the **inaccuracy of the search feature** frustrating, as it relies solely on keywords and lacks precision. (1 reviews) - Users face **integration issues** with ChatBot, limiting its capabilities and configuration for enhanced user experience. (1 reviews) - Users find a **steep learning curve** with ChatBot, requiring manual configuration and lacking advanced AI support. (1 reviews) - Limited Customization (1 reviews) - Limited Integration (1 reviews) - Routing Issues (1 reviews) - Search Functionality (1 reviews) - Understanding Issues (1 reviews) ## ChatBot Reviews ### 1. My experience with Chatbot from Text **Rating:** 5.0/5.0 stars **Reviewed by:** Monika K. | Customer Success Bot Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about ChatBot?** I have been working with the chatbot for a year now and I like that the chatbot clearly explains what’s available, can offer email follow-ups, and can switch languages when needed. It absorbs the queue with ease, which lets our agents work more calmly and spend more time on real, revenue-impacting issues. It’s easy to use once you get the hang of it. I also appreciate the human input it enables, and the support behind the feature is excellent - always available to answer my questions. **What do you dislike about ChatBot?** The search feature could be more accurate, right now it is based on key words. It is possible to update database via API but it requires more advanced knowledge. **What problems is ChatBot solving and how is that benefiting you?** The bot takes care of repetitive questions, which lets agents focus on more complex cases. Customers get instant answers instead of waiting in queues, and support doesn’t disappear when agents log off. It also routes chats to the right team, in the right language, and with the right context, so customers receive the same accurate information every time. ### 2. AI runs with a single emoji! Slack AI Kotarou" has been released! **Rating:** 5.0/5.0 stars **Reviewed by:** Shuichi M. | marketing, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2025 **What do you like best about ChatBot?** Just press an emoji on Slack to activate the AI. This AI tool can instantly handle complicated tasks such as thread summarization, translation, and launching custom bots. **What do you dislike about ChatBot?** The fact that it must be used across multiple AIs **What problems is ChatBot solving and how is that benefiting you?** Translate Slack threads in real time on Slack with support for over 100 languages with a single emoji. Support global team management. Summarize easily with Ability to freely link emojis to prompts, allowing for customization to suit your team. Code reviews, email content, and article ideas can also be created. - [View ChatBot pricing details and edition comparison](https://www.g2.com/products/chatbot/reviews?filters%5Bsentiment_snippet%5D=2093535&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+14%3A30%3A03+-0500&secure%5Bsession_id%5D=5ab31174-0aad-4641-a4b3-e75cb751a222&secure%5Btoken%5D=0c09e87f6e0936e818b4bec7f569d5387a56522265aa7b9aaafc881040af766b&format=llm_user) ## ChatBot Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Feedback Management - Customizability - Multi-Channel Management - Communication Management - Workflow Management - Email Management - Knowledge Base Management **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration - Third-Party Integrations **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls **Additional Functionality** - Autoresponders - Configurable Workflow - Natural Language Processing - Customizable Branding - Sentiment Analysis - Real-Time Analytics - Pre-Configured Bot - Activity Dashboard - Live Chat - Real-Time Monitoring - Code-free Development - Reporting & Statistics - Speech Recognition - Drag & Drop - Reporting/Analytics - Generative AI - Customer Service Analytics - Chatbot - Intent Recognition - Lead Capture - Multi-Channel Communication - Search/Filter - Visual Analytics - AI Copilot - Chat/Messaging - CRM - Chat Transcript - Performance Metrics - Contextual Guidance - Natural Language Search - Monitoring - Speech Synthesis - Real-Time Notifications - Customer Database - API - For Developers - Customer Segmentation - Alerts/Escalation - Engagement Tracking ## Top ChatBot Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [TARS](https://www.g2.com/products/tars/reviews) - 4.6/5.0 (149 reviews)