--- title: Chatbot Builder Reviews meta\_title: 'Chatbot Builder Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Chatbot Builder works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 12 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Chatbot Builder Reviews & Product Details Chatbot Builder makes it easy to build and train AI chatbots that promptly answer user queries - supercharging your sales and support conversations. Get powerful AI support automation and lead capture with Chatbot Builder. Enable customers to immediately engage with personalized, comprehensive customer support and sales guidance without human intervention. Chatbot Builder's AI chatbots can analyze CRM and external data to provide accurate responses and recommendations for customers’ unique needs. * * * Seller [chatbotbuilder](https://www.g2.com/sellers/chatbotbuilder) Discussions [Chatbot Builder Community](https://www.g2.com/products/chatbot-builder/discuss) Languages Supported English Overview by Sakshi Sharda Show More ## Pricing Pricing provided by Chatbot Builder. ### Basic $25.00 Per Month ### Professional $95.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/chatbot-builder/pricing) ## Top-Rated Alternatives [ ![SendPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SendPulse") SendPulse 4.6/5(717) ](https://www.g2.com/products/sendpulse/reviews) [ ![Botpress](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Botpress") Botpress 4.5/5(508) ](https://www.g2.com/products/botpress/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/chatbot-builder/competitors/alternatives) ## User Insights Average based on 12 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Akshat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshat R.") AR Akshat R. Senior Research Analyst Information Services Mid-Market (51-1000 emp.) 5/18/2024 Guest users or non-business users of the software, not included in G2 scores. "Innovative and Cutting Edge Technology, empowering our sales and customer support" 5/5 What do you like best about Chatbot Builder? A chatbot builder is an innovative AI tool that helps in automating conversation patterns based on how a user interacts on a platform. It is widely used in technical support and sales enquiry chats with queries that extract and provide information to the end users. For Example: Hubspot's Chatbot is a free to use chatbot building software with 24\*7 live chat funtionality easy to set up without writing a single line of code of any programming language Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder? Although, Hubspot's Chatbot Builder has a free starter plan which only allows free marketing and sales tool with upto 5 users which can only be used as a demo for starting out, basically to get familiar with their platform. However, If you're a even a small enterprise with simple marketing automation or a customer engaging platform and live chats you'll need their starter plan i.e over INR 1600/month/seat with you own branding and increased limits which is not gonna cut it because scaling up will be expensive [still cheaper than an in-house infrastructure] Review collected by and hosted on G2.com. What problems is Chatbot Builder solving and how is that benefiting you? 1) For starters, Cutting down Cost of in-house support technicians or even outsourcing to 3rd party Vendors. With proven track record of success rate with software company like Hubspot, you can rely on their algorithm that practically takes out the manual workload out of the equation. 2) Ease of implementation, With their easy to use platform, I was able to automate all the sales, marketing and technical support efforts with 24\*7 live chats, Email Marketing, CRM Database management, Email Campaigns, Payment Integration and In-App chat support. 3) With a vast variety of products to choose from, I was able to use my colleagues scripting language (JS & Python) skills to implement programmable workflow and bot actions to optimize internal processes for better customer experience into operations 4) Pro-actively monitored chatbot's health to fix issues before, during and after they occur 5) Using AI Powered data, removed duplicates from CRM database, recurring chats and deploying automated custom intervals and chat sessions for better support processes and more tailored conversations. Review collected by and hosted on G2.com. Show More 5/21/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Vikash M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikash M.") VM Vikash M. Chief Marketing Manager Small-Business (50 or fewer emp.) 10/11/2024 "Easiest chatbuilder with customized features" 5/5 What do you like best about Chatbot Builder? The process while creating the chatbot, it's pretty easy, just had to select the features and name the sections, entering the welcome messages or auto response was really easy. Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder? As for now I don't think there was something to dislike. Review collected by and hosted on G2.com. What problems is Chatbot Builder solving and how is that benefiting you? Auto responses when our support was away, previous chatbots have that too but chatbot builder made it free for basic messages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FT Firas T. Senior Consultant Consulting Mid-Market (51-1000 emp.) 10/2/2024 "Establish chatbots that share meaningful and direct replies" 4.5/5 What do you like best about Chatbot Builder? Our sales and support teams benefit from the use of Chatbot Builder. Creating AI chatbots to respond to frequent customer questions has given our agents the opportunity to tackle more advanced interactions. Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder? Understanding user interactions with the chatbots can be quite hard. I struggle to monitor particular user paths through the chatbot process and pinpoint spots that need work. Review collected by and hosted on G2.com. What problems is Chatbot Builder solving and how is that benefiting you? Our contact center work has improved with Chatbot Builder providing automated responses to simple customer inquiries. Our people can now focus on tackling complicated challenges and enhancing relationships with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aman J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman J.") AJ Aman J. Software Developer Small-Business (50 or fewer emp.) 10/8/2024 Business partner of the seller or seller's competitor, not included in G2 scores. Guest users or non-business users of the software, not included in G2 scores. "Best AI Bot" 5/5 What do you like best about Chatbot Builder? The best feature I like about Chatbot Builder is making AI bot using data source. Its UI is also good as per the user comfortability. Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder? Sometimes It gives slow response and nothing else. Review collected by and hosted on G2.com. What problems is Chatbot Builder solving and how is that benefiting you? It is helping me in interview preparing and some other task by creating AI Bot Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RG Rafael G. Mid-Market (51-1000 emp.) 1/23/2024 "excellent builder" 5/5 What do you like best about Chatbot Builder? its connectivity and capabilities to connect with different streams Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder? Your documentation is a bit confusing but with a little time it is perfectly understood. Review collected by and hosted on G2.com. What problems is Chatbot Builder solving and how is that benefiting you? it allows me better communication with the users of the platform I use Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Akshaykumar G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshaykumar G.") AG Akshaykumar G. Engineer Information Technology and Services Small-Business (50 or fewer emp.) 1/24/2024 "It is one of the most easy to use software for building chatbot" 4.5/5 What do you like best about Chatbot Builder? the easiness of use, the implementaions is so easy , it provides number of features to build the bots and ease of integration is fantastic . I really like this software Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder? the customer support is good but it needs to be improove on it Review collected by and hosted on G2.com. What problems is Chatbot Builder solving and how is that benefiting you? to create chat bots for analytic purpose which we wanted, it helps solving this problem so easily, dragging and droping menu is awesome Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Chatbot Builder. ### Basic $25.00 Per Month ### Professional $95.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/chatbot-builder/pricing) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots) ##### Explore More [Top tools for creating interactive data dashboards](https://www.g2.com/discussions/top-tools-for-creating-interactive-data-dashboards)[Which tool supports RBA for hybrid cloud environments?](https://www.g2.com/discussions/which-tool-supports-rba-for-hybrid-cloud-environments)[Top-rated KB platforms for large contact centers](https://www.g2.com/discussions/top-rated-kb-platforms-for-large-contact-centers) [Most recommended business travel management software](https://www.g2.com/discussions/most-recommended-business-travel-management-software)[Which emergency management platforms have easy-to-use interfaces requiring minimal training for business resilience teams?](https://www.g2.com/discussions/which-emergency-management-platforms-have-easy-to-use-interfaces-requiring-minimal-training-for-business-resilience-teams)[Pros and Cons Details](https://www.g2.com/products/chatbot-builder/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)