--- title: Chatbot Builder AI Reviews meta\_title: 'Chatbot Builder AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how Chatbot Builder AI works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 53 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- ### Chatbot Builder AI Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **outstanding customer support** of Chatbot Builder AI, providing quick and effective assistance whenever needed. [(2 mentions)](https://www.g2.com/products/chatbot-builder-ai/reviews?filters%5Bsentiment_snippet%5D=1562023&qs=pros-and-cons#reviews) Users praise the **helpful customer support** of Chatbot Builder AI, providing quick solutions and guidance when needed. [(2 mentions)](https://www.g2.com/products/chatbot-builder-ai/reviews?filters%5Bsentiment_snippet%5D=1562082&qs=pros-and-cons#reviews) Users find the **ease of use** of Chatbot Builder AI remarkable, appreciating its friendly interface and quick support. [(1 mentions)](https://www.g2.com/products/chatbot-builder-ai/reviews?filters%5Bsentiment_snippet%5D=1562003&qs=pros-and-cons#reviews) Users appreciate the **ease of implementation** with Chatbot Builder AI, enjoying user-friendliness and excellent customer support. [(1 mentions)](https://www.g2.com/products/chatbot-builder-ai/reviews?filters%5Bsentiment_snippet%5D=1562027&qs=pros-and-cons#reviews) Users find the **intuitive design** of Chatbot Builder AI remarkably easy to use, enhancing their overall experience. [(1 mentions)](https://www.g2.com/products/chatbot-builder-ai/reviews?filters%5Bsentiment_snippet%5D=1561901&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Chatbot Builder AI ##### 1. Customer Support Users highlight the **outstanding customer support** of Chatbot Builder AI, providing quick and effective assistance whenever needed. [ See 2 mentions ](https://www.g2.com/products/chatbot-builder-ai/reviews?filters%5Bsentiment_snippet%5D=1562023&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product, great support." What do you like about Chatbot Builder AI? The ease of use and implementation of Chatbot Builder AI are fantastic. It's user-friendly and the customer support is outstanding. Whenever I encount ![Matthew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew A.") MA Matthew A. Small-Business (50 or fewer emp.) 5.0/5 "Brian is soo rich in knowledge" What do you like about Chatbot Builder AI? CBB I've been with since July last year the reason being at first was flexibility but now they have literally become a juggernaut and in a couple year ##### 2. Helpful Users praise the **helpful customer support** of Chatbot Builder AI, providing quick solutions and guidance when needed. [ See 2 mentions ](https://www.g2.com/products/chatbot-builder-ai/reviews?filters%5Bsentiment_snippet%5D=1562082&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product, great support." What do you like about Chatbot Builder AI? The ease of use and implementation of Chatbot Builder AI are fantastic. It's user-friendly and the customer support is outstanding. Whenever I encount ![Matthew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew A.") MA Matthew A. Small-Business (50 or fewer emp.) 5.0/5 "Brian is soo rich in knowledge" What do you like about Chatbot Builder AI? CBB I've been with since July last year the reason being at first was flexibility but now they have literally become a juggernaut and in a couple year ##### 3. Ease of Use Users find the **ease of use** of Chatbot Builder AI remarkable, appreciating its friendly interface and quick support. [ See 1 mentions ](https://www.g2.com/products/chatbot-builder-ai/reviews?filters%5Bsentiment_snippet%5D=1562003&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product, great support." What do you like about Chatbot Builder AI? The ease of use and implementation of Chatbot Builder AI are fantastic. It's user-friendly and the customer support is outstanding. Whenever I encount ##### 4. Implementation Ease Users appreciate the **ease of implementation** with Chatbot Builder AI, enjoying user-friendliness and excellent customer support. [ See 1 mentions ](https://www.g2.com/products/chatbot-builder-ai/reviews?filters%5Bsentiment_snippet%5D=1562027&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product, great support." What do you like about Chatbot Builder AI? The ease of use and implementation of Chatbot Builder AI are fantastic. It's user-friendly and the customer support is outstanding. Whenever I encount ##### 5. Intuitive Users find the **intuitive design** of Chatbot Builder AI remarkably easy to use, enhancing their overall experience. [ See 1 mentions ](https://www.g2.com/products/chatbot-builder-ai/reviews?filters%5Bsentiment_snippet%5D=1561901&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great product, great support." What do you like about Chatbot Builder AI? The ease of use and implementation of Chatbot Builder AI are fantastic. It's user-friendly and the customer support is outstanding. Whenever I encount ## Top-Rated Alternatives [ ![Botpress](https://images.g2crowd.com/uploads/product/hd_favicon/b0bcdaac035b8ee31609366c73c04498/botpress.svg "Botpress") Botpress 4.5/5(509) ](https://www.g2.com/products/botpress/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Qualified](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg "Qualified") Qualified 4.9/5(1,540) ](https://www.g2.com/products/qualified/reviews) [ View All Alternatives ](https://www.g2.com/products/chatbot-builder-ai/competitors/alternatives) ![Ken C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken C.") KC Ken C. Small-Business (50 or fewer emp.) 1/22/2024 "My review for chatbotbuilder.io" 5/5 What do you like best about Chatbot Builder AI? My experience with Chatbotbuilder.io has been nothing short of extraordinary. The platform's user-friendliness is unmatched, offering a seamless and accessible interface. The standout feature is the exceptional customer support, personally led by Ryan and his team, setting a new standard in the industry. Chatbotbuilder.io boasts an impressive array of features from the get-go, a stark contrast to other platforms. Ryan's hands-on leadership is genuinely remarkable, with a sincere desire for user success evident in every interaction. The ease of use, coupled with the authentic culture cultivated by Ryan and his team, makes it stand out. In my 30 days with Chatbotbuilder.io, I've raised customer support standards in my country, thanks to effortless chatbot building. The platform's easy integration with channels like Instagram and Facebook, requiring zero coding, is a game-changer. The community and support provided surpass anything I've experienced, positioning Chatbotbuilder.io as the future leader in chatbot development. Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder AI? Learning new software and being new to AI but it is like an iPhone it is intuitive for the most part & what is not is very easy to get not only an answer but a quick answer from either Ryan, his team or the community. Review collected by and hosted on G2.com. What problems is Chatbot Builder AI solving and how is that benefiting you? It addresses the complexities of chatbot development by offering a remarkably user-friendly platform. The immediate access to extensive features has significantly streamlined my bot-building process, eliminating the need for additional integrations. What sets it apart is the outstanding customer support, led by Ryan and his team, ensuring prompt and effective solutions to any challenges. What other platform's CEO actively engages with users, creating a supportive community culture that enhances the overall experience? In essence, Chatbot Builder AI's solutions to development hurdles have saved me time, improved functionality, and fostered a positive and collaborative environment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon B.") JB Jon B. CMO Small-Business (50 or fewer emp.) 7/10/2024 "Hands Down THE Most Powerful and Flexible AI chatbot builder" 5/5 What do you like best about Chatbot Builder AI? - ease of use - leverages AI without having to be a genius - powerful from idea to implementation - simple deployment - awesome support community - Ryan B - the chatbot King Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder AI? I had to "re-train" my mind on whats possible. It's a different paradigm. Review collected by and hosted on G2.com. What problems is Chatbot Builder AI solving and how is that benefiting you? First time ever that "AI" chatbot actually works the way you would want an AI chatbot to work... without a whole bunch of flows and nodes that break over time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dom J. T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dom J. T.") DT Dom J. T. Small-Business (50 or fewer emp.) 1/8/2024 "Unlocking Success: Chatbot Builder AI's Unparalleled User Experience" 5/5 What do you like best about Chatbot Builder AI? What I appreciate most about Chatbot Builder AI is its remarkable user-friendliness. The platform's accessibility and the quality of their customer support, led by the exceptional Ryan and his team is unparalleled with anyone else in the industry. The wealth of features available right from the start is uber impressive. Unlike other platforms I've worked with in the past, there is no way in hell that the CEO of the company would get on a chat with you and debug and problem solve your build, Chatbot Builder AI is a different story. Ryan's leadership is genuinely remarkable. From the moment you engage with him, it's abundantly clear that he cares deeply about you as an individual. His sincere desire for your success, both in serving your customers and having a fulfilling experience using Chatbot Builder AI, shines through. It is exuded by not only him, but also his team. Thanks Ya'll. Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder AI? As for drawbacks, I can confidently say that I haven't encountered any significant issues or concerns and the ones I have the team has jumped in and helped me solve them immediately. Review collected by and hosted on G2.com. What problems is Chatbot Builder AI solving and how is that benefiting you? Chatbot Builder AI addresses a critical need for me by enabling me to create chatbots more efficiently. This, in turn, allows me to offer time and cost-saving solutions to my clients promptly. The platform's ease of use has substantially reduced the time and money I invest in the process. Ultimately, the most significant benefit for me is the valuable time and money saved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Josh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh C.") JC Josh C. Advisor Small-Business (50 or fewer emp.) 6/14/2024 "Newbie learning chatbot building for first time- The best ever!" 5/5 What do you like best about Chatbot Builder AI? The support and features of Chatbotbuilder.Ai is far beyond anything I could have ever imagined. This is a community of people who care about the wins for everyone. There's so much support that is offered , it's remarkable. The actual build and features and integration are miles ahead of any platform out there Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder AI? honestly, I've found the platform to be exceptional Review collected by and hosted on G2.com. What problems is Chatbot Builder AI solving and how is that benefiting you? I am new to chatbots as I learned the hard way on a different platform. Once I found chatbotbuilder.ai I was instantly blown away. The youtube tutorials , discord, facebook, personal outreach from the support team has helped me land an incredible client. Ryan is the best ever! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Asta S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asta S.") AS Asta S. Founder Small-Business (50 or fewer emp.) 12/6/2023 "The best chatbot builder platform hands down" 5/5 What do you like best about Chatbot Builder AI? I have been with chatbot builder for a year now and I will be continuing to be with this platform indefinitely, I was able to build chatbots that have enabled me to raise the bar in my country Fiji 🇫🇯 for customer support in businesses. Integrating my chatbots into channels such as instagram or Facebook is so dam easy and requires zero coding knowledge. The community and support are beyond anything I've experienced before in this space and I see everyone wanting to be using chatbot builder in the very near future as this has already surpassed other building platforms which have been around for many many years. The evolution of this platform is moving extremely fast and is delivering like no other. Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder AI? Zero, None, There is nothing to dislike. Review collected by and hosted on G2.com. What problems is Chatbot Builder AI solving and how is that benefiting you? It enables me to build the worlds most advanced chatbots with ease. The possibilities are endless and my ability to imagine new ways to use this is the only restriction there is. Review collected by and hosted on G2.com. Show More 12/12/2023 Current UserValidated ReviewerSource: Organic ![Craig C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig C.") CC Craig C. CEO Small-Business (50 or fewer emp.) 12/6/2023 "The AI Chatbot Builder That’s Helping Anyone Build A Powerful AI Chatbot With Ease" 5/5 What do you like best about Chatbot Builder AI? The list is long and it starts with the Ryan the founder. Not only is he smart but he truly cares about this industry and his clients. He has built a strong community and he is active daily doing training, answer questions and the dude never sleeps. I've been building chatbots for 7 years and I have used every other major chat building tool out there and nothing comes close to Chatbot Builder AI. With the rise of AI, everyone is trying to figure out how to utilize it for their business and there is a very steep learning curve. But not with CBB. You can literally sign up for an account connect any channel you want whether it be instagram, webchat, sms, google my business and easily connect to open ai in less than 30 minutes. CBB even pays for your open ai tokens. The value is insane and it gives us chatbot builders a leg up on the competition. If you want to get into Chatbot Building and AI then look no further than CBB. With the speed of their feature releases which are based on what the community asks for to the ease of use and top tier support, you can't go wrong! You can get your questions answered from the discord server community any time day or night. The competitors better watch out because CBB is coming full force! Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder AI? To be absolutely honest, there is nothing I dislike about CBB. There are always features I wish were here yesterday but I know they are coming. CBB is a solid platform with a solid team and an engaging community. Review collected by and hosted on G2.com. What problems is Chatbot Builder AI solving and how is that benefiting you? They have solved the ease of use factor. AI is very complicated and connecting it to Zapier and using API's is something most don't have the technical skill to handle. Watching a simple how to video has you up and running with an AI chatbot in no time. Of course there are more advanced features you can learn if you want to but it's not necessary if you want to get up and running quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JP John P. Small-Business (50 or fewer emp.) 12/15/2023 "Best Chatbot Builder Solution, Best Leader, Best Team, Best Culture, Hands Down" 5/5 What do you like best about Chatbot Builder AI? I love the ease of use, of the platform, The Customer support is A1, The features what is already available to you out the gate is amazing. The leadership of Ryan and his team is simply amazing. The culture they have and is still creating in incredible. I have been a part of other platform solutions and have known the owner/leader and they would be cordial and engaging, but you would wonder or question the sincirity of it. Do they really care about me as a subscriber and really want me to win, and help me to help my customers win. That is not the case with Ryan. You can tell in an instant from talking to him that he genuinely cares for you as an individual and he genuinely wants you to succeed so you can help your customers or you do well and have the greatest experience while you are using chat bot builder Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder AI? I can honestly say that there is no big major issues that I have come across and or experienced. There is nothing about the platform that gives me pause to not continue to use them. Review collected by and hosted on G2.com. What problems is Chatbot Builder AI solving and how is that benefiting you? It is helping me to build more chat bots that can help my clients save time and money and I can provide those solutions for my clients in record time. It is saving me time and money because of the ease of use. So the biggest thing for me is saving me time and money Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Meredith H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meredith H.") MH Meredith H. Owner Small-Business (50 or fewer emp.) 1/22/2024 "Are you tired of wandering around in the dark? Then its time to find the light of ChatBotBuilder.ai" 5/5 What do you like best about Chatbot Builder AI? I cannot even begin to cover everything i love about CBB From the very top on down, everyone on the team are supportive, open and available to all users. They use their own product, the demos are off the charts and the platform is amazing updates come out weekly help is a question away, there is even a chatbot that helps walk you thru things too Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder AI? the discord takes some getting used to if you arent a gamer But its worth it to get it figured out, for the help you can get there Review collected by and hosted on G2.com. What problems is Chatbot Builder AI solving and how is that benefiting you? I am a tech geek. CBB gives me a platform that isnt just a chatbot, its so much more Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BP Brah P. Small-Business (50 or fewer emp.) 2/7/2024 "Amazing AI Chatbot Platform For Beginners, Intermediate and Advanced Chatbot Builders" 5/5 What do you like best about Chatbot Builder AI? The product is great for beginners, intermediate and advanced bot builders looking to expand their knowledge and skills in AI chatbots but the community makes the product a lot better. Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder AI? When I first joined I didn't like that the community was small but now it is starting to grow very fast. Review collected by and hosted on G2.com. What problems is Chatbot Builder AI solving and how is that benefiting you? Chatbot Builder AI is helping to make chatbot a lot more human. It is removing that robotic feel that has plaqued many chatbot products for a very long time. The fact that you can build one chatbot with prompts and functions and get that bot to work on different platforms is a game changer. Review collected by and hosted on G2.com. Show More 2/18/2024 Current UserValidated ReviewerSource: Organic ![Ryan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan M.") RM Ryan M. Small-Business (50 or fewer emp.) 12/6/2023 "Changing the game with AI for Business" 5/5 What do you like best about Chatbot Builder AI? Ease of Use, Ease of Implementation, Customer Support, Number of Features, Ease of Integration Review collected by and hosted on G2.com. What do you dislike about Chatbot Builder AI? Not having enough time to make more chatbots! Review collected by and hosted on G2.com. What problems is Chatbot Builder AI solving and how is that benefiting you? I am easily able to integrate CBB AI with my social media channels, website, and am even working on text messaging, email and phone services to help my business and to help others' businesses! Instead of me having to frequently answer questions on my own time, I can have CBB AI answer all of them for me around the clock! My business has a very complicated pricing structure that makes it easy for users (and me) to figure out that pricing instantly. I can have the chatbot acquire customer information, filter out leads, and help me make sales. Heck, it even knows my calendar and can schedule leads for me! Review collected by and hosted on G2.com. 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