In built translation. So i represent a global company through digital channels. Being that webchat is a free service available across the globe (unlike telephony) we used to receive so many inbound coms from non English speakers. Its company policy to communicate solely in English, so these coms were macro-ed away. So, after a years hiatus where the webchat contract moved to Manilla, we've begun using ChatBeacon. All i can say is wow. it couldn't be more intuitive. I also personally enjoy the fact i can handle multiple transactions at once, it takes a lot of pressure off my role and has brought a certain freedom. Review collected by and hosted on G2.com.

Not much. All i do is utilize the software to do the best job i can. But after meetings with my colleagues and managers, there needs to be more customization and categorization options. But as I say, I can get my job done, so I'm marginally happy. Review collected by and hosted on G2.com.

First off, it is so much more prettier and streamline than the previous application (ITYX)we used. Our old application was so dated and looked like it was made in the 90s. ChatBeacon is great as I can easily communicate with my customers and share information. I've had to contact support for an enquiry and they were brilliant, they were able to assist me efficiently and wasn't the robotic support you get from some companies. Review collected by and hosted on G2.com.

I think it's great so far, there's nothing I can say I dislike. Review collected by and hosted on G2.com.

Chat Beacon is very easy to use and the chat bot is awesome. I like the Stats it gives on the visitors. Review collected by and hosted on G2.com.

Price is a little high but it is worth it. There could be more Customization, other than that I like everything ChatBeacon has to offer. Review collected by and hosted on G2.com.

I love how easy it is to add it to our website. Makes it very easy for viewers to contact us through our website. The quality of the video calls is amazing too and much better than Skype than we previously used. This makes our customer service overall better than our previous methods to do so. Review collected by and hosted on G2.com.

Because it is relatively new, not everyone is accustomed to this interface, so I have to teach all of my assistants or people who have to use it about it. It becomes hard at some point because they are not used to adding HTML code to a website and sometimes have also deleted a part of the HTML code, adding more work for me to do. Review collected by and hosted on G2.com.

I use ChatBeacon for my faculty website so that I can redirect my students and potential employers better. Instead of them contacting me for information or getting lost on my website, they simply use ChatBeacon to get automated responses to common questions. During the office hours, my assistant manages ChatBeacon's responses and takes over the conversation if the visitors are not satisfied with the automated responses. Review collected by and hosted on G2.com.

I have been using ChatBeacon for about a year and I haven't found any bugs or problems in it. I wish they had a discounted plan for educators or students. Review collected by and hosted on G2.com.

The fact that ChatBeacon has multiple browser support makes it especially useful for the business. It is compatible with Chrome, Internet Explorer, Safari and most other browsers, meaning it doesn't matter what your preference is, you can use it. It's easy to send automated responses, however if a question requires more detail, you can take over to interact. Review collected by and hosted on G2.com.

Missing features from the previous version after the update Review collected by and hosted on G2.com.

It's so easy to set up and use, the interface and layout are extremely user friendly and you can use control the software on the go. The support is excellent and can help you with any issues. Review collected by and hosted on G2.com.

I haven't found many issues with ChatBeacon yet, the chat bots are great and any glitches can be improved with the updates. Review collected by and hosted on G2.com.

I’ve done a lot of research trying to find the best Chat software for my needs. What sets Chat Beacon apart is how easy it is to set up exactly what we want and more importantly how professional they are are whenever I talk to them. They treat you with great respect and I felt like I was their main customer! To me, this is the best Chat System in the industry. I highly recommend Chat Beacon! You won’t find a better product! Review collected by and hosted on G2.com.

Nothing to dislike! They have tech support for all smartphones and computers! Review collected by and hosted on G2.com.

The easiest way for inter-departmental communication and communication with our customers is to provide an easy pop-up on my department's website. Chatbeacon has been a boon because it is so light weight and even after its integration in our website, our website loads pretty fast. ChatBeacon goes beyond simple chatting with features such as video calling and a very professional customer care service. Review collected by and hosted on G2.com.

Honestly, there isn't anything to dislike about Chatbeacon. It delivers all that it promises and beyond. I wish it had a special corporate plan though. Review collected by and hosted on G2.com.

ChatBeacon gives us the ability to customize almost any visual aspects of the user experience. This is ideal for our company since we serve many clients who have different needs. Review collected by and hosted on G2.com.

With the recent upgrade to ChatBeacon, there are some features from the last version that we miss. Review collected by and hosted on G2.com.