The ability to customise the chat window on the customer end is great, there are so many options that you can adjust to make sure your customers get the best visual experience when using the chat function. Avoiding confusion for customers trying to contact us is very important and this has been a great help in doing this.

The conversation archiving is also a great feature. The fact that chat beacon hosts and stores all your chat archives makes everything so much easier and as a small company i feel this is more secure than if we had to host them ourselves. Review collected by and hosted on G2.com.

While the customisation of the front end of the live chat is great and give you so many options, it is not the same for the back end. The user interface is not able to be customised and this can affect workflow and the way in which you use the program. Some more detailed customisation when using the program would be great. Review collected by and hosted on G2.com.

The control over the type of chat windows, customizations to colors, sizes, headshots, feedback survey's, and auto-responses (called Bots) that you can program are all amazing tools inside the software. Their hands-on tech support is amazing and they will help you however possible. Review collected by and hosted on G2.com.

The admin UI leaves a lot to be desired. While it has the functionality, the layout is poor and needs serious updating to be up to the standards of today's UI's. It needs to be larger and dynamic, rather than everything crammed in one small window that cannot be enlarged. Like I said, it works but is lacking in the modern design and simple ability to increase the window size.

One set-back from previous versions, was the ability for one user to see all other users under a tab named "Operators". This has been removed and now the users can only see users of that department they are signed in under, where another user that is not a member of the same department will not be visible to begin a chat with.

The other feature that is not available yet, is with the SMS chat function, which is great, but when your office is closed...the system has no way of sending an "offline greeting" to the customer, informing them that your office is closed...so they sit there thinking that you've received their message but are not replying. Review collected by and hosted on G2.com.

I have searched for many weeks for a simple easy to use chat software fore my website. I found out that some companies charge an arm and a leg for such a simple software. ChatBeacon's team was there to find a great price for me with excellent customer care. I am not very tech savy, so I was scared at first but realized with a few minutes of learning it became easy to use. There are so many features on this software that are so useful to my business. It can track where a customer is surfing on your website and super fast live chat (you can see what users are typing before they send the message). There are so many more features on this software that I'm still exploring. Review collected by and hosted on G2.com.

There is nothing negative to say about this software. ChatBeacon is always doing their best to find more innovative ways to be able to connect business owners through chat. The company is releasing a SMS feature to where customers can reach out to businesses through text! I'm super excited for this new feature! Review collected by and hosted on G2.com.

Chat Beacon is so easy to set up, you do not need to have any experience with live chat portals or their inner workings, this makes it great for a small business that want their customers to have a higher level of support. Any problems you do have the support team will be happy to help.

Online support is such an important part of any business and is something that can be used for free by customers all over the world which is why we went with Chat Beacon. A smaller business that has global customer may not be able to provide the best support for non-english speakers but the inbuilt translation feature of ChatBeacon makes sure all our customers get the support they need. Review collected by and hosted on G2.com.

There are no options for customization. I think this would help as some people find the user interface confusion and it can take some getting used to. If you were able to customize this more then i think it would improve individuals workflow and maybe increase efficiency. Review collected by and hosted on G2.com.

I like that it is simple to chat with visitors. Also, I can see my colleagues chat and they can see mine, which allows us to help each other out. Review collected by and hosted on G2.com.

I dislike the information aspect. I wish it would provide more information such as company name of IP address but, I know that is hard to do. Review collected by and hosted on G2.com.

Chat Beacon provides you with an excellent live chat service but there are a few features that means it is more than just this. The team inbox and chat sharing feature really helps communication between the team when dealing with customers and means all correspondence and information about a customer is stored in the one place, making it easy to view the case history. This also helps share responsibility with the wider team and makes sure work is completed by people currently in the office.

There is also an incredibly detailed and helpful knowledge base that has really helped us get the most out of chat beacon. It provides great tutorials and information on getting the most out of it and can clear a lot of things up. Review collected by and hosted on G2.com.

As there is a choice between the different chatbots you use, it can be a little bit confusing as to which one to go for and i found that there was a bit of research outside of the chat beacon website to do. If they more accurately explained the differences and benefits to each one this would be much more helpful. Review collected by and hosted on G2.com.

It's amazing how easy to use it is, it's so simple to get set up and get chatting to customers. It has exceptional quality on video calls which is a great advantage - no one want to be in a chat with a customer if the video/audio keeps dropping out or freezing. If you have agents who spend time outside of the office then they have the option to answer chats on the go, on a phone, so there's no chance of the of customers being accidentally overlooked.

There's also the very useful feature of a 24/7 virtual assistant that can help answer common questions from the chat window, and it's a free feature with the latest version. Review collected by and hosted on G2.com.

There are not a lot of options to customise and when their are they aren't very clear, this is one of the only things that could use some improvement. Other than that we had a very pleasant experience with ChatBeacon.

If you're a small business it can also be a little pricey, but if this isn't an issue then it's smooth sailing. Review collected by and hosted on G2.com.

What we were looking for in the company was a system that allowed us to get closer to our customers easily. At first, ChatBeacon is a lambda chat application but behind this first image that we give it hides a whole other universe, the customization of all the whole chat that it is at the level of the colors or the text is already a good point, but what has struck us the most is their professionalism. In addition the application is really easy to use and allows us to connect to users. Integration is easy with the SightMax team, answering each of our questions with respect and precision. Review collected by and hosted on G2.com.

For the time being, we do not distinguish between problems when using the application. Also for the customization that could be clearer, adding categories for example instead of a single window containing all the customization. Review collected by and hosted on G2.com.

It's so easy to use, it's almost effortless, it's very easily added to websites so customers can start chatting. The video calls are top quality, which is sometime unheard of when in a browser, this makes it a lot easier to communicate effectively. Review collected by and hosted on G2.com.

Customization tools could be clearer and in one single window to allow for more streamlined changes. It can also be a bit pricey if you're only a small business. Review collected by and hosted on G2.com.

I LOVE how chatbeacon also has a live chat on their website as part of their customer service... brilliant! Review collected by and hosted on G2.com.

Pricing. I understand the importance of pricing for a business, but I work part-time and am trying to run a business on the side. At this moment, I can't afford a chat line on my website. If it was free I would love that, but obviously I understand why that can't happen. Review collected by and hosted on G2.com.