We've been useing Chaser for almost 3 years in our accountancy firm. Our industry in the UK is known for bad payers and chasing clients for payment used to be a painfully manual process at month end. I use Chaser on a daily basis.

The customer support is fantastic. It is so refreshing to have the same person consistenty looking after you.

New features get released regularly. If there are small issues or areas that you feel could be improved, simply report them and they get actioned very quickly. They are more than happy to get feedback.

You can segment the client base so that not every client receives the same wording - you can be gentle with some and more aggresive with others.

We are trying out the SMS feature on a sample of clients to see if this is more effective than email.

Set up and integration with Xero is very good and changes come through instantly.

The customer payment portal is worth it on its own. It is such a useful feature and looks professional. It is self service, so clients can download invoices adn generate statements whenever they want, reducing the admin time of us having to send copy invoices. Our payment portal is integrated with Stripe which can also handle direct debits which is very clever. Review collected by and hosted on G2.com.

It would be good if the product roadmap was made public or to have an ideas page where users could vote for features.

It is a bit pricey, but the time savings pay for themselves. Overages were expensive on our old plan but we have now been moved to a slightly more expensive 'base' plan with no overages which is great.

Not a fault of the product itself, but I think once our clients realise that it is automated emails being sent out, the chasers lose their 'power' and get ignored.

Chaser charges a % on top of the Stripe fees for processing card payments which gets expensive, considering we already pay for the payment portal feature. Review collected by and hosted on G2.com.

Chaser has a lot of functionalities such as reporting, sending emails and even collection of money.

It integrates well with Xero and our mailing system, Google.

They alo offer credit control services as well as a no collection no fee debt collection service which is great.

It is very easy to use and implement to our current requirements.

The Customer Support is also amazing, very quick to respond and easy to talk to. Review collected by and hosted on G2.com.

Its limited to sending emails from 1 or 2 accounts, and cant be adapted based on the AM who sold the deal. Review collected by and hosted on G2.com.

- automates the credit control process, from sending reminders to escalating actions, saving valuable time and resources, especially when managing this function on behalf of many clients

- Reminder / chase templates can be easily customised, ensuring a professional and personalised approach to each client's preferences in adopting a tone that's more suited to them.

- Seamlessly integrates with popular accounting software like Xero and QuickBooks, minimising manual data entry and errors.

- Provides insights into customer payment behavior, helping our us identify potential late payers and take proactive measures for our clients.

- Customer support is great & it is easy to set up / implement Review collected by and hosted on G2.com.

- I had issues with the automated nature of chases which could not be turned off. Especially when bookkeeping hadn't been updated. However, this has now been resolved and you can just chase manually if you wish.

- I would love to see integration with the likes of NetSuite to be used by larger SMEs. Review collected by and hosted on G2.com.

Chaser is a simple, easy to use platform for alot of your Credit Control/Collections requirements. It is easy on the eye with easy navigation but comes with a reactive and helpful support team. The integration with Xero is great and works a good speed and each element of the Credit Control process is considered from email templates, SMS (for individuals) letters, and the option to use their Collections Team which is professional and quick with communication with updated. Review collected by and hosted on G2.com.

There are many areas of improvement for this system in terms of bolt ons, the internal dialling options, the blockiness of the schedules and the reduction in reporting functionality, however feedback is always welcomed and they continue to development the platform based on the end users wants and needs. Review collected by and hosted on G2.com.

It was very nice to set up and get active Review collected by and hosted on G2.com.

I have not found any part that Ihave not liked so far Review collected by and hosted on G2.com.

I love how simple Chaser is to use and what a real difference it makes to my business on a daily basis.

While we are working on other task's Chaser works away in the background keeping a eye on our debtors and automating so much of the process. Review collected by and hosted on G2.com.

If i had one thing i would like to see, it is more people using Chaser Review collected by and hosted on G2.com.

After the initial set-up of Chaser, the automation will follow up your clients for you which saves a lot of time. You can set up multiple emails that can start out friendly for those who just forgot to pay their invoice and then be more demanding if they have left it a long time. Review collected by and hosted on G2.com.

The user interface could be improved a bit and navigating around the portal can be tricky at times. Review collected by and hosted on G2.com.

The ability to activate and deactivate it with a single click. Review collected by and hosted on G2.com.

Emails are scheduled to be sent even before their deadlines. Review collected by and hosted on G2.com.

You can customise the emails sent out so that you can personalise them to your company. You can use the most appropriate language for your business. You can select the time and frequency of the emails that are sent out to customers.

The setup process is quite easy. We have one member of the team who reviews chaser each week before emails are sent out, checking new customers have gone into the correct schedule.

We use chaser with atleast 3 customers, where we are invoicing weekly. We also use Chaser to send out monthly statements to customers.

We use Chaser alongside Xero, the integration is great and you can sync everyday and also as and when you want to. Review collected by and hosted on G2.com.

I would say the software is quite costly. If you have a lot of customers and want frequent emails going out, you are looking at over £100 per month. Which is more than the cost of our main accounting software, which arguably has more funactionality. Review collected by and hosted on G2.com.

The new letter send out feature is great.

Regular touch points with the client.

The set up support was fantastic.

It integrates really well with Xero Review collected by and hosted on G2.com.

Not a lot. I think it is good value for money, especially when we compare to service levels we've received from outsourced agencies in the past.

Perhaps more expertise/templates to use when you set up (that is very nit picking!) Review collected by and hosted on G2.com.