AI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

6/20/2016

"Easy To Use - Simple Interface"

4.5/5

What do you like best about Chase Payment Solutions?

The fields are simple - the processing is quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Chase Payment Solutions?

There are some fields that are arbitrary and are not necessary to complete a transaction - this is not initially clear when beginning to use. Review collected by and hosted on G2.com.

JA

Jhonatan A.

Ecommerce Manager

Publishing

Enterprise (> 1000 emp.)

10/7/2015

"It's helped our credit and collections team tremendously"

5/5

What do you like best about Chase Payment Solutions?

What I like the most about Orbital Payment Gateway is the ease in which I can receive reports and information regarding transactions. The information provided has helped us save time in dealing with issues that stem from customers being overcharged or being charged duplicate transactions.

The orbital view for a specific transaction tells me if the transaction was accepted and what amount was captured and the last four digits of the card used which is plenty of information when trying to resolve the issues above. Review collected by and hosted on G2.com.

What do you dislike about Chase Payment Solutions?

There is nothing specifically that I do not like about Orbital Payment Gateway. We use it alongside Chase Paymentech and it has proven to be perfectly fine for our needs. Review collected by and hosted on G2.com.

Recommendations to others considering Chase Payment Solutions:

Make sure you utilize it with a good payment processor, we utilize Chase Paymentech alongside Orbital for maximum compliance and reliability with our entire check out payments flow. Review collected by and hosted on G2.com.

What problems is Chase Payment Solutions solving and how is that benefiting you?

The business problems we are solving are payment capturing issues that stem from all the components we utilize when making a sale. At the root of it all is our payment gateway which is pertinent to how our checkout flow works. When there is an issue with a customer's payment, we always turn to the Orbital Payment Gateway to find out the root of the issue, often times, the issue can be identified just by looking at the orbital report which has saved us countless hours of trying to determine what was charged wrong and where. Review collected by and hosted on G2.com.

KE

K_Ellen13 e.

owner self employed

Food & Beverages

Small-Business (50 or fewer emp.)

1/6/2016

"Excellent! "

5/5

What do you like best about Chase Payment Solutions?

Customer service has been excellant and terminal is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Chase Payment Solutions?

Sometimes updates aren't downloaded properly so i have to call in to have fixed. Review collected by and hosted on G2.com.

CL

Chris L.

Founder & CEO

Small-Business (50 or fewer emp.)

12/13/2015

"Stopped using chase"

3/5

What do you like best about Chase Payment Solutions?

Chase obviously is one of the larger merchant service providers, so that made it easy to connect with their API. Review collected by and hosted on G2.com.

What do you dislike about Chase Payment Solutions?

They charge you an arm and a leg to work with them. Very expensive over time. Review collected by and hosted on G2.com.

UI

Verified User in Internet

Small-Business (50 or fewer emp.)

3/6/2015

"Not very impressed, better options from competitors."

2/5

What do you like best about Chase Payment Solutions?

Customer service responsiveness & availability. The platform back-end was easy to understand and use. Review collected by and hosted on G2.com.

What do you dislike about Chase Payment Solutions?

Lack of development help. Was not fully compatible with our eCommerce platform which led to a lot of redundancy in processing and recording payments in two systems. Review collected by and hosted on G2.com.

Recommendations to others considering Chase Payment Solutions:

If you are using for eCommerce purposes, make sure it is compatible with your platform. If not ask them to direct you to their developers to help you, otherwise it will just increase redundancy. Also check if the options to integrate the Paymentech as a payment gateway are not gonna cost you anything. Review collected by and hosted on G2.com.

What problems is Chase Payment Solutions solving and how is that benefiting you?

We used paymentech while running an eCommerce business to process payments and credits. Review collected by and hosted on G2.com.