The chat function and the interface are very clearly designed, important information about the customer can be saved directly. The part of using templates dramatically facilitates the work. When problems occur, you get direct support from the team. Review collected by and hosted on G2.com.

Unfortunately, you can't reply to a customer after 24 hours, but that's because of Whats App. Review collected by and hosted on G2.com.

Very fast and friendly communication. It's such a great tool to easily communicate with our customers. Review collected by and hosted on G2.com.

Sometimes it's complicated to match all the factors for creating new Templates. Review collected by and hosted on G2.com.

The different templates are super helpful, and I also love the creation of updates and campaigns. Review collected by and hosted on G2.com.

Sometimes there are problems with the use of smileys: the lines slip Review collected by and hosted on G2.com.

Real-time interactions with customers - intuitive surface and working flow - quick and helpful support team Review collected by and hosted on G2.com.

Minor bugs - but there was always a quick solution by the Charles team. Review collected by and hosted on G2.com.

Charles is very intuitive and easy to use with almost no onboarding is required. All of our questions are quickly answered and the team at charles has great ideas on strategic usage of their tool as well. Review collected by and hosted on G2.com.

Some essential features are not there yet, but the team at Charles often has creative ideas for workarounds to solve our problems anyways. You can feel how the tool is getting better every month. Review collected by and hosted on G2.com.

Charles is intuitive and easy to use. Our customer service agents caught on quickly and were able to create value for our customers on day 1. Review collected by and hosted on G2.com.

So far so good! Everything we have brought to their attention the Charles team has addressed and added to their roadmap. We have enjoyed the working relationship and growing together. Review collected by and hosted on G2.com.

Great UX and service offering, super fast onboarding and implementation within hours Review collected by and hosted on G2.com.

Waiting for the final ReCahrge Integration Review collected by and hosted on G2.com.

The team is incredibly involved and motivated to bring our brand forward. Review collected by and hosted on G2.com.

Nothing so far. Everything was to our highest satisfaction. Review collected by and hosted on G2.com.

The team guides you through the tool and takes care of your success. After a detailed onboarding, even if I have a few questions, I can always reach the support through our own Whatsapp group we have. Review collected by and hosted on G2.com.

The tool is fully functional, but some features are in beta phase. The good thing: The team is fixing issues super fast and the tool gets weekly updates. Review collected by and hosted on G2.com.

One can quickly and easily communicate with customers and help... one can directly send a link to buy Review collected by and hosted on G2.com.

Some functions are not yet fully developed Review collected by and hosted on G2.com.