We use charles mostly for our pre-sales. The Open Rates are fantastic ( > 85%) and we have really high quality converions. Review collected by and hosted on G2.com.

They are improving all the time to get all the relevant features you know from email marketing. Review collected by and hosted on G2.com.

That we need about 3 hours for the communication before a sale on Whatsapp when it was 3 days with email. Review collected by and hosted on G2.com.

That we as a company just have a 24 hours window to answer the customer and need a response to write again after that. Review collected by and hosted on G2.com.

Charles allows me to meet my customers right where they are at and help them with all their service needs. Review collected by and hosted on G2.com.

Overall it's a great product however a mobile app to answer customers directly from your phone would be a great addition Review collected by and hosted on G2.com.

Charles gave us the possibility to create a help hotline. We could answer frequently asked questions by sending auto-replies. We also used the campaign tool to inform all our participants of upcoming events. Overall our guests were happy that had the convenient possibility to ask for support via WhatsApp Review collected by and hosted on G2.com.

We hosted an event and used Charles also to inform guests on short notice. Sometimes this was a bit tricky as we needed to approve the campaigns by WhatsApp. But better preparation on our side could have solved the need for quick approvals Review collected by and hosted on G2.com.

Mainly the ability to communicate with customers on a personal level and the customer experience, where you can give customers quick feedback on their concerns or questions. Review collected by and hosted on G2.com.

There are no real disadvantages. Perhaps the dashboard with the KPIs could be expanded. Review collected by and hosted on G2.com.

It's an excellent tool to get in contact with our customers via Whatsapp. Also, Charles is busy helping us with customizations such as collecting phone numbers via thank you page or newsletter for our marketing. Review collected by and hosted on G2.com.

Since Charles is at the beginning of their journey, not all features we would need are available. Also its running 99% seamless, so we have some issues here and there but nothing too big. I am sure they will improve everything in the future Review collected by and hosted on G2.com.

The best thing about Charles is that you can write template messages. These templates make communication with client a lot more time efficient, as the often asked questions can simply be answered with a template. Review collected by and hosted on G2.com.

The needed approval time from Facebook for Campaign-Templates is disturbing the workflow, but the Charles-Team has no direct influence on it. Review collected by and hosted on G2.com.

For Heideman, this is a special opportunity to bring the emotional buying experience to our jewelry customers much better than we do via email etc. Very clear tool with many possibilities to communicate and interact with customers.

Turn customers into real fans and also increase the repurchase rate.

Very good customer service with many ideas and very fast response time. We would like to become part of a great success story Review collected by and hosted on G2.com.

That we have not used the tool earlier... Review collected by and hosted on G2.com.

I think it's great to communicate with customers via WhatsApp and simply send them an offer. Review collected by and hosted on G2.com.

There is still no app and a push notification is available. Unfortunately, it only works via Slack. Review collected by and hosted on G2.com.

The product itself but also the incredible support from the Charles team. Charles solves mandy of the issues of e-commerce. This includes providing personalization/communicating with customers in a more familiar chat environment, having a smoother shopping process/better convenience, providing exceptional customer service as well as faciliating repeat purchases. Review collected by and hosted on G2.com.

In Germany/Europe only few people are aware about the possibility to shop through Whatsapp. Thus, consumer education about the service is still needed. Review collected by and hosted on G2.com.