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AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/2/2025

"CharityEngine is very comprehensive CRM"

5/5

What do you like best about CharityEngine?

CharityEngine is very comprehensive CRM that incorporates regular donation, sustainers, event attendees, eblasts, sms, surveys, donor reports, analytics and so much more. Review collected by and hosted on G2.com.

What do you dislike about CharityEngine?

once in a while, a feature or function in CE just stops working. But CE fixes it pretty rapidly.

Not all data fields are exportable/importable

sharing of P2P fundraising pages on social media should be more dynamic. When shared on social media, the image should be the same one that is on the person's P2P page Review collected by and hosted on G2.com.

What problems is CharityEngine solving and how is that benefiting you?

the canned compare campaign report is not working well and I believe that is being fixed

The starting bid really should be the starting bid, not the current Top Bid. For example, when an auctioneer says "alrighty folks the starting bid on this item is $100, who wants to start by bidding $100.

Event registration e-receipts need to reflect the proper tax-deductible amount if the registrant covers the processing fee. Review collected by and hosted on G2.com.

Response from Meliha Zekovic of CharityEngine

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Thank you for taking the time to share such thoughtful feedback! We’re glad to hear that CharityEngine’s comprehensive platform is helping you manage so many aspects of fundraising in one place. We appreciate your notes on exports, P2P sharing, and event receipts. Our team is actively reviewing these areas to ensure smoother functionality. If you’d like to discuss any of these in more detail, please reach out to feedback@charityengine.net.

DB

Dana B.

Mid-Market (51-1000 emp.)

4/20/2023

"CharityEngine 's payment processing is second to none!"

5/5

What do you like best about CharityEngine?

What I like best about CharityEngine is their expertise in payment processing and sustainer management. Also, their open APIs and Reporting tools make it easy to integrate with some of the other vendor partners we work with in support of our DRTV sustainer program. Review collected by and hosted on G2.com.

What do you dislike about CharityEngine?

Very little to say here. If I had to pick something, I would say that the more help center articles they can produce, the better - there are so many different things you can do with the product. Review collected by and hosted on G2.com.

What problems is CharityEngine solving and how is that benefiting you?

I used CharityEngine at Wounded Warrior Project to drive our Direct Response Television Monthly Donor program. As the payment processing and sustainer management database of record, CharityEngine was very flexible and provided a lot of features and functionality that allowed us to integrate many different vendor partners. It made it much easier for the team to manage everything in the complicated environment we built.

I now oversee Direct Response Television for EasterSeals and will use CharityEngine to build the program from the ground up. Review collected by and hosted on G2.com.

Response from dave.martin@charityengine.net Martin of CharityEngine

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Hi, Dana, and thank you for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate that our software makes payment processing and sustainer management a breeze. I also appreciate that, for larger organizations like yours, our open APIs and reporting makes it easy to integrate with other vendor partners that you work with. And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net.

JH

John H.

Vice President, Direct Response

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

3/17/2023

"Powerful CRM with robust payment processing and recurring donor management, and powerful APIs"

5/5

What do you like best about CharityEngine?

CharityEngine's Billing Engine, which is very powerful, especially as it relates to the ongoing billing of our large file of recurring donors. They have built in tools to ensure these donors remain on file as credit cards expire or become invalid. Our retention rate on recurring donors is very high as a result. Review collected by and hosted on G2.com.

What do you dislike about CharityEngine?

While expected with a product as robust as CharityEngine, it can take some time to train new employees on the software. With that said, though, their Client Services team is always available to help out when needed. Review collected by and hosted on G2.com.

What problems is CharityEngine solving and how is that benefiting you?

Wounded Warrior Project's DRTV fundraising model, which drives our recurring donor growth, is complex and requires many vendors to be in sync at all times. With CharityEngine's strong reporting infrastructure and integration API, keeping these vendors coordinated around donor and transaction data is painless and efficient. Review collected by and hosted on G2.com.

Response from dave.martin@charityengine.net Martin of CharityEngine

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Hi, John, and thank you so much for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate our robust payment processing and recurring donor management capabilities. And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net.

CG

Crystal G.

Small-Business (50 or fewer emp.)

4/4/2023

"Would Recommend"

4.5/5

What do you like best about CharityEngine?

I love the functionality of CE. CE has been very useful to me as a start-up a non-profit organization to have multiple tools at my fingertips. I am appreciative of the ways that I can almost completely run my business through the backend of CE. We are scheduled to launch in the Fall of 2023, but we knew that getting all of our backend items secured would help us tremendously. I couldn't be more grateful for the ways that CE has given me the tools I need to succeed. Review collected by and hosted on G2.com.

What do you dislike about CharityEngine?

CE does require a bit of tech knowledge or experience. I come from a zero-tech-experience background, which has made understanding things a bit more challenging on the forefront. There are some items that I wish were ready "out of the box", and I had to learn the hard way why things weren't appearing as I thought that I had set them up.

CE does offer training and a great implementation team/program. I just felt like there was something missing and I wasn't fully understanding all the aspects of CE as I was "released" from my implementation program. Would have loved to have a deeper training offered so I understood WHY I was doing the things I was. Review collected by and hosted on G2.com.

Response from dave.martin@charityengine.net Martin of CharityEngine

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Hi, Crystal, and thank you for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate that our software makes it easier for you to run your business and gives you the tools you need to succeed. Regarding post-launch training, we recently soft-launched the CharityEngine Academy including three courses for organizations newer to the platform - and we'll be adding many new courses this year. Visit https://academy.charityengine.net to learn more! And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net.

See how CharityEngine improved

RH

Rion H.

Operations Manager

Small-Business (50 or fewer emp.)

2/1/2023

"All in one business solution for nonprofit business."

5/5

What do you like best about CharityEngine?

CharityEngine is user-friendly, comes with full support, and allows all your business needs to be maintained and tracked in one location. It is truly a one-stop shop and more than just a management program. Review collected by and hosted on G2.com.

What do you dislike about CharityEngine?

As a user for almost three years, I have yet to find anything I do not like about CharityEngine. Review collected by and hosted on G2.com.

Response from dave.martin@charityengine.net Martin of CharityEngine

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Hi, Rion, and thank you for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate that our software is user-friendly, comes with full support, and is a one-stop shop for running your fundraising activities. And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net.

JN

Joel N.

Director of Membership

Small-Business (50 or fewer emp.)

3/3/2023

"Charity Engine"

4.5/5

What do you like best about CharityEngine?

Easy, intuitive and very dynamic. It can perform all we need and tracks all our important data. Review collected by and hosted on G2.com.

What do you dislike about CharityEngine?

Charity Engine does not store or catalogue historical data. That would be very helpful. Review collected by and hosted on G2.com.

Response from dave.martin@charityengine.net Martin of CharityEngine

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Hi, Joel, and thank you for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate that our software is easy, intuitive, and very dynamic. And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net.

AP

Andrew P.

Chief of Development

Small-Business (50 or fewer emp.)

10/7/2021

"Great software and great team"

4.5/5

What do you like best about CharityEngine?

My organization needs a software that can provide a lot of data and CharityEngine delivers. Review collected by and hosted on G2.com.

What do you dislike about CharityEngine?

The software offers alot, and can take some time to really understand the tools and how to use them to maximum effect. Review collected by and hosted on G2.com.