Being able to track contacts and donations in one place is a big benefit. Review collected by and hosted on G2.com.

Some of the naming Convention of the fields and options are different. For example, the review page is known as the error page. It makes it hard to know what to check where when the naming conventions are different. Review collected by and hosted on G2.com.

We are new and have not actually completed the onboarding process yet, but so far are super impressed with the caliber of the team we have worked with! In particular Uzo and Julie have become like family! We just absolutely love the two of them.... So super helpful, friendly and there when we need them! Review collected by and hosted on G2.com.

Really the only thing that has been a little difficult is trying to see the screenshots provided on the training modules. Review collected by and hosted on G2.com.

The interface is user-friendly, the automation will save a lot of time for our team, and features like households will help keep our data cleaner. Review collected by and hosted on G2.com.

I wish the address auto-populate feature was built-in instead of being an extra cost. Review collected by and hosted on G2.com.

The platform is intuitive and user-friendly Review collected by and hosted on G2.com.

Multi-factor Too soon to tell however on first glance, the dashboard is rather basic Review collected by and hosted on G2.com.

It's your one stop shop for a CRM system. It offers a six-degree type of approach to building your customer base. Review collected by and hosted on G2.com.

The system can be a little slow to operate sometimes. Review collected by and hosted on G2.com.

I like how helpful and knowledgeable all the staff are. Review collected by and hosted on G2.com.

I don't like to have to enter in a code upon login Review collected by and hosted on G2.com.

I like their customer support team and the ease of use. The integration is also easy. Review collected by and hosted on G2.com.

I cannot think of a downside of charity engine. Review collected by and hosted on G2.com.

We were utilizing a plethora of softwares/platforms to execute our fundraising. Charity Engine puts everything in one place, which helps with donor management and offers a fuller picture of our donor. The customer support team is very responsive and helpful. Review collected by and hosted on G2.com.

Still some kinks to be worked out but having conversations with the support and experience team makes us feel like we are part of the solution. The platform does take some getting used to (not always user friendly) but with the responsive IT support team and extensive resource library make learning the system more accessible. Review collected by and hosted on G2.com.

Helped us combine three tools into one: CRM, mass email, and events. Management and support are extremely helpful. Transfer from previous systems and onboarding went smoothly. Review collected by and hosted on G2.com.

To maximize the tool, managers will need to master somewhat complex query and form design skills. Review collected by and hosted on G2.com.

The most helpful aspect of CharityEngine is having an all-in-one platform that manages donor relationships, fundraising, communications, and payments seamlessly eliminating the need for multiple systems and real-time reporting. The integration of payment processing directly within the platform has been especially valuable, as it simplifies reconciliation and reduces errors. Review collected by and hosted on G2.com.

The downside to using CharityEngine is not having the ability to customize payment methods. Review collected by and hosted on G2.com.