--- title: CharityEngine Reviews meta_title: 'CharityEngine Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 61 reviews by the users' company size, role or industry to find out how CharityEngine works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 61 scale: '5' date_modified: '2026-08-07' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # CharityEngine Reviews **Vendor:** CharityEngine **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 61 ## About CharityEngine CharityEngine is the only native all-in-one CRM built for nonprofits. CharityEngine's complete fundraising and donor management platform allows nonprofits to centralize and leverage their data to enrich donor relationships, raise more money, and increase their impact on the world. Our solution offers forms, advocacy campaigns, text-to-give, email marketing and automation, events, e-commerce, peer-to-peer fundraising, data and workflow automation, real-time personalization, and so much more. As a PCI-certified payment processor, CharityEngine allows your donors to give easily, securely, and offers best-in-class transaction rates. CharityEngine powers the good to be great. ## CharityEngine Pros & Cons **What users like:** - Users commend the **outstanding customer support** from CharityEngine, noting their responsiveness and genuine partnership throughout the process. (24 reviews) - Users commend the **helpfulness of the staff** at CharityEngine, consistently providing excellent support and valuable guidance. (22 reviews) - Users love the **ease of use** of CharityEngine, praising its intuitive design and seamless onboarding experience. (19 reviews) - Users praise CharityEngine's **exceptional support and comprehensive features** , making the onboarding process smooth and effective. (13 reviews) - Users value the **all-in-one solutions** of CharityEngine, simplifying donor management with comprehensive, integrated functionalities. (11 reviews) - Users appreciate the **consolidated campaign management** in CharityEngine, making donor management more efficient and effective. (8 reviews) - Donor Management (8 reviews) - Easy Setup (8 reviews) - Platform Quality (8 reviews) - Users value the **comprehensive email marketing tools** of CharityEngine, enhancing their communication and event management capabilities. (7 reviews) **What users dislike:** - Users experience a **difficult learning curve** with CharityEngine due to unfamiliar terminology and complex setup processes. (8 reviews) - Users find CharityEngine to be **not user-friendly** , as tasks can be unintuitive and require too many steps. (8 reviews) - Users experience **technical issues** with CharityEngine, including frustrating support and system lags affecting usability. (7 reviews) - Users face a **steep learning curve** with CharityEngine due to unfamiliar terminology and complex setup requirements. (6 reviews) - Users face **complexity in understanding features** and navigating technical integrations, making the experience challenging overall. (6 reviews) - Users notice **missing features** in CharityEngine, impacting customization and functionality, though improvements are anticipated. (6 reviews) - Users find **complexity** challenging, as navigating the system requires mastering various technical skills and dealing with information overload. (5 reviews) - Limited Features (5 reviews) - Users find **complexity issues** in navigating queries and embedding forms, requiring additional skills and learning time. (4 reviews) - Insufficient Information (4 reviews) ## CharityEngine Reviews ### 1. All-in-One, User Friendly Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about CharityEngine?** CharityEngine allows our office to keep track of donors and other contacts, manage email distribution lists and send emails, and generate very specific lists and reports in a single system. The contacts app, in particular, is very user-friendly and easy for staff who don't use CharityEngine daily to navigate and find the information they are looking for. The ability to generate custom reports and create custom dashboards allows our CharityEngine Super Users to easily compile relevant data and reports to share with our less CharityEngine familiar staff in a way that is easy for them to access and understand. Overall, CharityEngine makes it easy to streamline our work and lightens the workload of both our frequent and in-frequent CharityEngine users. **What do you dislike about CharityEngine?** Communication has been a struggle with CharityEngine, especially with regard to new features. Articles in the help center are often incomplete, confusing, unhelpful, or non-existent (though they have improved overall in the past year or two). Additionally, support staff sometimes take quite a while to reply to questions or requests for help. While most of the sections in CharityEngine are relatively user friendly, the permissions section (for administrators to give user's access to certain parts of CharityEngine) is not user-friendly and the long, list-like organization makes it hard to find the settings you are looking for. **What problems is CharityEngine solving and how is that benefiting you?** CharityEngine has enhanced our ability to send emails to specific lists and has allowed us to create tailor-made content targeted to very specific subsets of our audience, which would be very difficult without the system. CharityEngine has also helped our colleagues keep better track of potential donors and potential donation opportunities through the opportunities function. Similarly, the outlook connector function has made it easy to track emails with donors, sponsors, etc. that we want to keep a historical record of without a lot of manual work. Prior to using CharityEngine, our office had to use multiple systems to accomplish what we do solely through CharityEngine, so that has been a huge benefit. **Official Response from dave.martin@charityengine.net Martin:** > Melissa, thanks for submitting this review. It’s great that we’ve been able to streamline your work and lighten the workload of users. But we’d love to talk and figure out how we can improve our product in your eyes! As an FYI, we recently launched monthly Product Showcase webinars to make sure our customers are up-to-date on the latest features from CharityEngine (this is complimented by video tutorials of new features). In addition, we recently reorganized our Customer Service Team and are seeing much faster response times on customer service tickets. Lastly, in early 2023, we completely revamped the articles in our Help Center and launched the CharityEngine Academy - full of free courses for users to take. Regardless, we'd love to chat about the steps we can take to ensure your experience is amazing. Just email our Customer Success Team at success@charityengine.net and we’ll make sure any of your concerns are addressed. ### 2. Powerful CRM with robust payment processing and recurring donor management, and powerful APIs **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Vice President, Direct Response, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2023 **What do you like best about CharityEngine?** CharityEngine's Billing Engine, which is very powerful, especially as it relates to the ongoing billing of our large file of recurring donors. They have built in tools to ensure these donors remain on file as credit cards expire or become invalid. Our retention rate on recurring donors is very high as a result. **What do you dislike about CharityEngine?** While expected with a product as robust as CharityEngine, it can take some time to train new employees on the software. With that said, though, their Client Services team is always available to help out when needed. **What problems is CharityEngine solving and how is that benefiting you?** Wounded Warrior Project's DRTV fundraising model, which drives our recurring donor growth, is complex and requires many vendors to be in sync at all times. With CharityEngine's strong reporting infrastructure and integration API, keeping these vendors coordinated around donor and transaction data is painless and efficient. **Official Response from dave.martin@charityengine.net Martin:** > Hi, John, and thank you so much for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate our robust payment processing and recurring donor management capabilities. And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net. ### 3. High Powered, Low Cost **Rating:** 4.0/5.0 stars **Reviewed by:** Sara D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about CharityEngine?** Provides an all-in-one system that doesn't require piecing together different elements from multiple different vendors. It's a one-stop shop that has some very powerful tools. What makes that even more impressive is that their pricing structure is very reasonable. When we were in the market for a new CRM system, pricing was very important to us as a nonprofit organization. Their costs were significantly lower than other vendors we looked at who offered less functionality. **What do you dislike about CharityEngine?** The system can be buggy. Support tends to be good about fixing the bugs, but not always about communicating when the fix will be implemented. It would be nice to get some follow-up from Support with an exact release date of the fix. **What problems is CharityEngine solving and how is that benefiting you?** Our old system was very disconnected. There was never good data between email subscribers and advocates and donors. With CharityEngine, that's all tied together in one system and we can build a more complete view of our constituents than we could in our old system. **Official Response from dave.martin@charityengine.net Martin:** > Hi, Sara, and thank you for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate that our software is high-powered and low-cost. That's a great combination. And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net. ### 4. All-in-one platform to streamline data and efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Aimee L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about CharityEngine?** It’s ideal to have an all-in-one platform with elements that connect: contact management (including visibility between a contact and their employer), donations, email management, web forms, event management and advocacy. We can create almost any kind of data report you can think of with some practice, and those with more experience can build reports for those with almost no database experience to do reporting, analytics, choose a segmented audience for an email, etc. They have a lot of out-of-the-box solutions for basic web form building. They were also very hands-on during implementation to thoroughly assess our data that came from several different sources. **What do you dislike about CharityEngine?** While I love that they’re constantly looking for how to improve the system, it sometimes comes to the detriment of communication back to users about what has changed and how it can benefit us (or even communication internally on when features are available). There’s been some slow growth in that area. Customer support is great, but can sometimes take a while to get a resolution. While they have extensive documentation in their help center, it’s a little cumbersome to navigate if you’re trying to find something very specific, and I’m sure it’s hard for them to keep it up-to-date due to new features. Webform building is challenging if you want to modify elements outside of their out-of-the-box solutions; if you have experience with HTML, that may not be an issue for you. **What problems is CharityEngine solving and how is that benefiting you?** Prior to CharityEngine, we had several separate platforms for different tasks, so switching to CharityEngine has helped streamline subscription costs and efficiency, resolved disconnected data, and helped my colleagues to all be using the same platform. Examples of connections we were never able to identify previously: a contact who took advocacy action is also a donor, or that their employer is part of our alliance, or that someone who attended an event is now reading our emails and what they’re clicking on. We can also do advanced segmentation for email campaigns based on any element to tailor our marketing communications. I also like the systems in place to automatically manage emails (suppress bad emails, allow options for contacts to manage their email preferences, etc.) **Official Response from dave.martin@charityengine.net Martin:** > Hi, Aimee, and thank you for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate that our software connects the various fundraising activities in a single platform allowing for streamlined data and staff efficiency. And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net. ### 5. Would Recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Crystal G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about CharityEngine?** I love the functionality of CE. CE has been very useful to me as a start-up a non-profit organization to have multiple tools at my fingertips. I am appreciative of the ways that I can almost completely run my business through the backend of CE. We are scheduled to launch in the Fall of 2023, but we knew that getting all of our backend items secured would help us tremendously. I couldn't be more grateful for the ways that CE has given me the tools I need to succeed. **What do you dislike about CharityEngine?** CE does require a bit of tech knowledge or experience. I come from a zero-tech-experience background, which has made understanding things a bit more challenging on the forefront. There are some items that I wish were ready "out of the box", and I had to learn the hard way why things weren't appearing as I thought that I had set them up. CE does offer training and a great implementation team/program. I just felt like there was something missing and I wasn't fully understanding all the aspects of CE as I was "released" from my implementation program. Would have loved to have a deeper training offered so I understood WHY I was doing the things I was. **What problems is CharityEngine solving and how is that benefiting you?** Event Management Form Creation Donor Management Auctions Quickbooks Integration Reporting Email Campaigns Volunteer Management. CE has been a crucial aspect to having everything at my fingertips that was required in order to successfully run a NP organization. **Official Response from dave.martin@charityengine.net Martin:** > Hi, Crystal, and thank you for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate that our software makes it easier for you to run your business and gives you the tools you need to succeed. Regarding post-launch training, we recently soft-launched the CharityEngine Academy including three courses for organizations newer to the platform - and we'll be adding many new courses this year. Visit https://academy.charityengine.net to learn more! And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net. ### 6. All in one business solution for nonprofit business. **Rating:** 5.0/5.0 stars **Reviewed by:** Rion H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about CharityEngine?** CharityEngine is user-friendly, comes with full support, and allows all your business needs to be maintained and tracked in one location. It is truly a one-stop shop and more than just a management program. **What do you dislike about CharityEngine?** As a user for almost three years, I have yet to find anything I do not like about CharityEngine. **What problems is CharityEngine solving and how is that benefiting you?** CharityEngine is resolving its previous communication issues on new products and services by offering demos and discussions. This is very helpful when looking for new ways of growing our business and reaching into new areas of our industry. **Official Response from dave.martin@charityengine.net Martin:** > Hi, Rion, and thank you for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate that our software is user-friendly, comes with full support, and is a one-stop shop for running your fundraising activities. And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net. ### 7. Charity Engine **Rating:** 4.5/5.0 stars **Reviewed by:** Joel N. | Director of Membership, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about CharityEngine?** Easy, intuitive and very dynamic. It can perform all we need and tracks all our important data. **What do you dislike about CharityEngine?** Charity Engine does not store or catalogue historical data. That would be very helpful. **What problems is CharityEngine solving and how is that benefiting you?** Database management and also member outreach and engagement. CE makes things very intuitive and automation helps tremendously. **Official Response from dave.martin@charityengine.net Martin:** > Hi, Joel, and thank you for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate that our software is easy, intuitive, and very dynamic. And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net. ### 8. CMS is okay, be prepared to do a lot of re-learning **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about CharityEngine?** Flexible layout of dashboards and quick links **What do you dislike about CharityEngine?** Not industry-standard language, overwhelming to use at first **What problems is CharityEngine solving and how is that benefiting you?** Automated jobs allow us to keep donor information as clean as possible, making things easier for everyone that touches that record and all transactions related to it. **Official Response from dave.martin@charityengine.net Martin:** > Jessica, thanks for submitting this review. It’s great that enjoy the flexible layout of dashboards and quick links. But we’d love to talk and figure out how we can improve our product in your eyes - specifically around non-industry standard language! Do you want to chat about the steps we can take? Just email our Customer Success Team at success@charityengine.net and we’ll make sure any of your concerns are addressed. ### 9. Very Customizable, Somewhat Complicated **Rating:** 3.0/5.0 stars **Reviewed by:** Kristen H. | Research & Education Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about CharityEngine?** CE can do almost anything. It's helpful to have so many functions from web pages to donations to contact management all in one place. **What do you dislike about CharityEngine?** It can be a challenging system to learn. It's helpful to have some html knowledge, although not necessary. It's not as intuitive as I would like it to be, and support can take a while at times (it's good support, they just seem to be low-staffed). **What problems is CharityEngine solving and how is that benefiting you?** CE has given us a way to create registration forms on our website while keeping all of the participant info in one place. It has allowed us to do some pretty advanced email campaigns as well. ### 10. Great software and great team **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew P. | Chief of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about CharityEngine?** My organization needs a software that can provide a lot of data and CharityEngine delivers. **What do you dislike about CharityEngine?** The software offers alot, and can take some time to really understand the tools and how to use them to maximum effect. **What problems is CharityEngine solving and how is that benefiting you?** We are always adapting to our donors and CharityEngine has been a great partner. ### 11. Works well for our Foundation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about CharityEngine?** The support staff are very responsive and helpful. **What do you dislike about CharityEngine?** Navigating between the apps seems a bit cumbersome, but we are still in the very early stages of using it, so haven't learned all the tricks yet! **What problems is CharityEngine solving and how is that benefiting you?** We did not have a CRM in place prior to working with Charity Engine, so now we have all our contacts in one place and we anticipate greatly improved marketing, with targeted emails. ## CharityEngine Discussions - [How much does Charity Engine cost?](https://www.g2.com/discussions/how-much-does-charity-engine-cost) - 1 comment - [What is Charity Engine software?](https://www.g2.com/discussions/what-is-charity-engine-software) - 1 comment - [View CharityEngine pricing details and edition comparison](https://www.g2.com/products/charityengine-charityengine/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A14%3A07+-0500&secure%5Bsession_id%5D=f7f741cd-6a15-4e7b-8d7c-a24b5e8e0cc2&secure%5Btoken%5D=b313881087caba79ca87321f08acca8369a7125d5b277402110d46b43c9e6577&format=llm_user) ## CharityEngine Integrations - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [WealthEngine](https://www.g2.com/products/wealthengine/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## CharityEngine Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Administration** - Reporting & Statistics - Interaction Tracking - Automation - Donor Profiles - Contribution Tracking - Goal Setting/Tracking **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization - Ad hoc Reporting - Activity Dashboard **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities - Registration Management - Event Management - Auction Management - Pledge Management - Forms Management - Donor Management - Alumni Management - Volunteer Management - Gift Matching Management - Grant Management - Membership Management - Website Management - Receipt Management - Contact Management **Donor Management** - Moves Management - Pledge Tracking - Acknowledgments & Communications - Multi-Channel Communication - Donor Management - Receipt Management - Email Management - Volunteer Management - Registration Management - Gift Matching Management - Event Management - Grant Management - Attendance Management - Contact Management - Pledge Management - Forms Management - Campaign Management **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics - Registration Management - Email Management - Committee Management - Calendar Management - Donor Management - Volunteer Management - Contact Management - Fundraising Management - Task Management - Forms Management - Membership Management - Workflow Management **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting - Activity Tracking - Donation Tracking **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Additional Functionality** - Online Giving - Summary Reports - Mobile Access - Email Marketing - Customizable Forms - Customizable Branding - Historical Trend Analysis - API - Recurring Giving - Customizable Fields - Reporting/Analytics - For Nonprofits - Recurring/Subscription Billing - Mobile Giving - Customizable Reports - Event Ticketing - Third-Party Integrations - AI Copilot - Campaign Planning - Access Controls/Permissions - Personalization - Credit Card Processing - Payment Processing - Generative AI - Data Import/Export **Additional Functionality** - Mobile Giving - Accounting Integration - Online Forms - Dashboard - Recurring Giving - Customizable Reports - Mobile Access - AI Copilot - Customizable Branding - Donor Discovery - Generative AI - Event Scheduling - Alerts/Notifications - Email Reminders - Credit Card Processing - CRM - Electronic Payments - ACH Payment Processing - Social Media Integration - Campaign Analytics - Access Controls/Permissions - Customizable Fields - Customizable Forms - Third-Party Integrations - API - For Nonprofits - Payment Processing - Data Import/Export **Reporting & Analytics** - Reporting - Dashboards - Automated Reports - Summary Reports - Customizable Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS - Event Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Social Media Integration - Accounting Integration - Website Integration **Additional Functionality** - Donation Tracking - Data Import/Export - Customer Database - Task Scheduling - Email Templates - API - For Nonprofits - Real-Time Notifications - Access Controls/Permissions - AI Copilot - Contact Database - Customizable Fields - Email Tracking - Interaction Tracking - Activity Tracking - Generative AI - Reminders - Campaign Planning - CRM - Document Storage - Mobile Access - Campaign Segmentation - Customizable Forms - Electronic Payments - Customizable Templates - Reporting & Statistics - Credit Card Processing - Web Forms ## Top CharityEngine Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (563 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - 3.9/5.0 (638 reviews)