AL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

4/11/2023

"Easy to use"

2.5/5

What do you like best about ChargeOver?

It's been easy to use and flexible enough to integrate into our existing systems. Review collected by and hosted on G2.com.

What do you dislike about ChargeOver?

The user interface on both the internal (employee) and external (consumer) side could use updating. Review collected by and hosted on G2.com.

KB

Kaleah B.

Director of Operations

Small-Business (50 or fewer emp.)

4/12/2023

"Works for us!"

5/5

What do you like best about ChargeOver?

The Customization options ensures it works for the unique requirements of our business. Review collected by and hosted on G2.com.

What do you dislike about ChargeOver?

The back-end can feel clunky, and we have a hard time pulling the reports we want. Review collected by and hosted on G2.com.

EP

Elena P.

Billing and Accounts Assistant

Mid-Market (51-1000 emp.)

3/4/2021

"Chargeover proved to be a great match for all of our SaaS recurring billing subscriptions"

4/5

What do you like best about ChargeOver?

Chargeover has helped our company automate all billing. It's been a very valuable asset as it saves us time, it saves us money and most importantly it has removed almost all human errors. Before we started using Chargeover a lot of our processes were manual involving a lot of data entry, many spreadsheets and files.

Their customer support team has been great since day one and they have gone above and beyond to accommodate all of our custom requests. Because of them we were able to implement custom semi monthly billing for our clients that's based on actual usage so our clients only pay for services that they are actually using.

Moreover, I like the interface that Chargeover has since it's fairly easy to use and user friendly. Review collected by and hosted on G2.com.

What do you dislike about ChargeOver?

I would like to see more reporting options in Chargeover as well as the ability for some bulk actions like payments or client edits. Review collected by and hosted on G2.com.

What problems is ChargeOver solving and how is that benefiting you?

The main problem that we have solved since we started using Chargoever is that we have finally found a way to automate the usage upload for services provided to our customers. Moreover we were able to pinpoint our products list and create a system that's efficient and more importantly precise, removing any human error. Review collected by and hosted on G2.com.

CL

Col L.

CEO- www.ratescalc.com

Small-Business (50 or fewer emp.)

3/2/2021

"One of the best decisions we have made for our business"

5/5

What do you like best about ChargeOver?

Unlike many software vendors where you typically get kicked from the sales person to the implementation team to an account manager- the same consultant who has spent time getting to know your business from the initial enquiry sees the process through and is available to us 12 months later supports us and ensures we are getting the best outcome for the purchase. The software (after reviewing several) is affordable and succinct to our business needs and gets “us”. We couldn’t be happier with the Chargeover team- support is responsive and always willing to listen and help- this can be challenging with timelines EG USA vs Australia however the team always gets back to us quickly. The software continues to innovate and we look forward to growing and scaling with the support of Chargeover’s team. Review collected by and hosted on G2.com.

What do you dislike about ChargeOver?

Not a bad word to say here. I really cannot fault the technology, service, support and the commitment to innovation. Review collected by and hosted on G2.com.

What problems is ChargeOver solving and how is that benefiting you?

We handled all SaaS billing processes manually whilst we were building the business- Chargeover (which like any software takes a little time to set up properly now just hums along and has saved myself, a very hard working director at least 5-7 hours a week in onerous administration time that I can now spend on other more important activities- I’m less distracted on finances and more focussed on sales and partnerships. Plus our customers like it also ! Review collected by and hosted on G2.com.

PC

Peter C.

Consultant

Small-Business (50 or fewer emp.)

2/12/2021

"Recurring Billing Solution at Last!"

5/5

What do you like best about ChargeOver?

We run a membership program and were pulling our hair out using Stripe and Authorize.net trying to stay on top of our recurring payments from clients. Charge Over solved all that by allowing us to see everything on one page, it also does automated dunning and it allows clients to update their payment info without having to log in. (by using an email link)

Charge Over took the time to help us migrate all of our existing clients into their platform (at no additional cost) so that we never had to ask our clients to re-enter their payment info. Their support has been impressive helping us with everything from "which button do I click again" to figuring out ways to get both our products on one order form. This took them extra time and attention but now they have a customer for life. We LOVE Charge Over! Review collected by and hosted on G2.com.

What do you dislike about ChargeOver?

I'm sure that I'll find something I don't like, but we've been using it for a month now and it does everything that we want it to so far. Review collected by and hosted on G2.com.

Recommendations to others considering ChargeOver:

Love the software AND the support. Review collected by and hosted on G2.com.

What problems is ChargeOver solving and how is that benefiting you?

Prior to using Charge Over, we had a person on staff who was managing our recurring billing. When this person left our company we went looking for an easier solution to the spreadsheet we were using. The net result is that I'm able to log in to Charge Over twice a week for 5 or 10 minutes to manage all of our recurring billing. Charge Over replaced a person who was spending many hours each week, and was not doing as good of a job as Charge Over does.

We especially like the ability for clients to update their own payment information. No more calling clients and asking for credit card numbers. Charge Over sends them the link automatically (or you can send one off personalized notes.. "hey your payment was declined" ) and then clients enter the info on their end. This is much easier for us and also what our clients prefer anyway. Review collected by and hosted on G2.com.

AC

Andrew C.

Technical Director

Small-Business (50 or fewer emp.)

2/12/2021

"Emerging from the dark ages to the Age of Enlightenment!"

5/5

What do you like best about ChargeOver?

ChargeOver's interface is clean and well organized. Their documentation (both for the web app and the API) is very comprehensive, and made it easy for me to get things up and running with minimal help required from support. Their support is very responsive, and I always feel like they're invested in us... wanting to do all they can to help us be successful. What I probably like best is that they're a small company based in the US. I know all of their names now, and I have a relationship with them. They're great to work with and are really just 'part of the team'. They're rocking it! Review collected by and hosted on G2.com.

What do you dislike about ChargeOver?

While their APIs give us a good workaround for our desired path to SSO, they don't yet support OAuth or SAML based SSO. In reality, I think we've discovered that we won't really need it, but I think it's a requirement long-term. I know it's on the road-map. Review collected by and hosted on G2.com.

What problems is ChargeOver solving and how is that benefiting you?

Our billing was insanely manual. We have 3500 customers for our subscription based software product... and 4200 users. Invoices used to be generated using mail-merges, and no real history was maintained. This is an upgrade long overdue. In 2 months, we have out-paced our prior pace of collecting renewals by 30 to 40%. Now that we have all the billing and subscription data centralized and automated, we are able to start automating many of our other processes, including build out a customer portal for self-serve, and validating product downloads. ChargeOver is now our central 'point of truth', and we're so happy with the ease of use and powerful flexibility. Review collected by and hosted on G2.com.

AM

Adrianne M.

CEO

Small-Business (50 or fewer emp.)

2/9/2021

"Top-notch customer service + fixed my cash flow issues"

5/5

What do you like best about ChargeOver?

The user experience is the best! It's quick and easy to pay an invoice. Clients have the choice to pay via credit/debit or ACH/eCheck. Our clients are happy and thrilled to have a better experience.

ChargeOver allows me to charge a credit card fee surcharge and collect funds from clients with ease. This fixed my cash flow problem. In the past, we were sometimes not getting money until Net45 but now our clients pay quickly due to the ease of the platform. Clients have also surprised us with paying the entire invoice when they only have to make a payment.

The clients love that they can add several types of payment and alternate each month if they'd like. Review collected by and hosted on G2.com.

What do you dislike about ChargeOver?

It took me a while to get the hang of it due to not understanding the terminology of the platform. However, the ChargeOver team was quick to help me via the Live Chat or even jump on a Zoom call with me. Review collected by and hosted on G2.com.

BH

Ben H.

VP of Sales

Small-Business (50 or fewer emp.)

2/11/2021

"Clean, simple billing interface."

4.5/5

What do you like best about ChargeOver?

The best part of ChargeOver is the simple design. I like the ability to create subscriptions with usage applied for customizable plans. It's really allowed us to bring in new business. I also like the Customer Statement links which I can send to a customer and they can see the status of their account in real time. Review collected by and hosted on G2.com.

What do you dislike about ChargeOver?

I do wish ChargeOver had a better system for helping me get collections from customers. Maybe an alert system as well as some collections agencies I could trust. Review collected by and hosted on G2.com.

Recommendations to others considering ChargeOver:

You can build everything you need into ChargeOver. Review collected by and hosted on G2.com.

What problems is ChargeOver solving and how is that benefiting you?

I have fully customized our subscriptions, plans, and other brand messaging through ChargeOver. The ability to easily create plans has allowed us to fully customize for our customers. Review collected by and hosted on G2.com.

AC

Verified User in Construction

Enterprise (> 1000 emp.)

2/26/2021

"Great program for recurring billing"

5/5

What do you like best about ChargeOver?

I like that our customers have a portal where they can log in, make payments, and view invoice history. Chargeover also offers very robust reporting capabilities. You can sort and filter reports to find exactly what you need. Our old billing software took 4-5 hours to create and send the bills for 3500 customers each month, and Chargeover does it automatically. We've also been able to automate the EOM reporting, which used to take up about an hour on the last day of the month. The dunning emails used to be sent manually with our old software. Chargeover sends them automatically and keeps a log of all emails sent, which is very useful for auditing purposes. Review collected by and hosted on G2.com.

What do you dislike about ChargeOver?

Chargeover did not integrate with my direct mail platform the way I wanted it to - currently there's no way to send the print invoices through the mail without downloading and printing each of them. We had some issues pulling in our payment history. Chargeover's software wants each payment to directly match an invoice, and our old software did not require that. Because of that, we had problems telling Chargeover which payment matched which invoice. Review collected by and hosted on G2.com.

What problems is ChargeOver solving and how is that benefiting you?

Our biggest problem before using Chargeover was volume of inbound phone calls. Our customers had no way to view their bill online, so they would call to ask for their balance. They'd also call to make payments, which just inundated us with calls. Our inbound calls have lightened up, probably because Chargeover makes it easier to view invoices and pay online. We've only used the system for two months, but we're hoping our outstanding receivables will decrease because customers will find it easier to see their account history and make payments. Review collected by and hosted on G2.com.

SM

Sara M.

Administrative Specialist

2/25/2021

"The most helpful team at my fingertips!"

5/5

What do you like best about ChargeOver?

The most important feature of Chargeover is its customizability. The ability to have our needs met is essential to maintaining our desired level of efficiency. The team at Chargeover is prompt in addressing any issues that arise and work tirelessly to provide customized solutions when needed. They seek and value user feedback which proves they are passionate about keeping their customers happy. Review collected by and hosted on G2.com.

What do you dislike about ChargeOver?

There are some issues with the way refunds are handled when syncing with Quickbooks, but I know they are working on making that process better. Review collected by and hosted on G2.com.