I will have to say that they have great support. They are also very knowledgeable. Review collected by and hosted on G2.com.
I think that making their object more versatile would be great. Such as using it on custom objects. Review collected by and hosted on G2.com.
Quick and effective . Chargent made it possible to allow customers to make quick payment Review collected by and hosted on G2.com.
Too many field in the object. Lots of pick and chose needs to done Review collected by and hosted on G2.com.
The package is very flexible and customizable for my organization. Review collected by and hosted on G2.com.
Documentation for more advanced features could be better. Review collected by and hosted on G2.com.
We were able to see everything we needed directly in Salesforce without any added confusion for all users Review collected by and hosted on G2.com.
Just had some challenges with the learning curve but nothing major Review collected by and hosted on G2.com.
Good integration with Salesforce, allows us to do what we want to do easily. Responsive customer support. Review collected by and hosted on G2.com.
Still working out some of the recurring charges, will know more in a few months. Review collected by and hosted on G2.com.
Easily connects to gateways, pre-built structure. It just requires login and password. Review collected by and hosted on G2.com.
Inability of multiple pricebooks use in SF. Review collected by and hosted on G2.com.
Hello Carla
Thank you for your review!
You should be able to use multiple pricebooks in Salesforce to drive the Charge Amount in Chargent, assuming you are using Opportunities and the standard Salesforce products / price book functionality.
Hit up our support for pointers on how to set it up, if that is still a need.
Best,
David
Easy to install and assign to our users. No issues since we started using Chargent. Review collected by and hosted on G2.com.
Not much to dislike. As mentioned, its an easy to install/setup product and easy to apply to our users. Review collected by and hosted on G2.com.
It's easy to use and does what we need it to do Review collected by and hosted on G2.com.
Nothing, seems like a great system and really gives us everything that we need. Review collected by and hosted on G2.com.
It helped to streamline our client onboarding process so that another process can live within our firms' Salesforce org. Review collected by and hosted on G2.com.
The integration was heavy from the beginning and with our implementation with custom objects took quite a few tries to get properly set up. Review collected by and hosted on G2.com.
Setup is a breeze when using an existing gateway, i.e. Authorize.net Review collected by and hosted on G2.com.
There are issues when using other 'outside the box' gateways. There were issues with the integration outside of Authorize.net and therefore challenges with testing and the trail can't be extended. Review collected by and hosted on G2.com.