Eddie P.
EP
Eddie P.
Vice President and Corporate Counsel
Mid-Market (51-1000 emp.)
"Great product for capturing billing data in Salesforce"
5/5
What do you like best about Chargent?

We really like Chargent because it allows us to have automated recurring billing right inside of Salesforce. It works as expected so no complaints Review collected by and hosted on G2.com.

What do you dislike about Chargent?

There is an issue with how it handles ACH payments (it doesn't update the status when an ACH ends up failing) Review collected by and hosted on G2.com.

Response from David Hecht of Chargent
Edit edit

Thanks for the review Eddie. We have added a "Transaction Sync" feature to update the settlement status of ACH / Direct Debit transactions later on. It currently works on USAePay and some of our newer payment gateway integrations.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Complicated System "
1/5
What do you like best about Chargent?

There really isn't much about Chargent that I did like. Chargent is a difficult system to use and train on and easy to make errors that result in unauthorized charges. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

The set-up and layout. The fact that it is so easy to create errors within the system Review collected by and hosted on G2.com.

Response from David Hecht of Chargent
Edit edit

Thank you for the review and feedback.

Sorry to hear there have been issues with errors and unauthorized charges. If you would consider working with the support team, there are a number of options for locking things down using the validation rules and other features built into Salesforce. Please get in touch with us via email or phone and we will try to assist.

Scott R.
SR
Scott R.
Chief Technology Officer
Enterprise (> 1000 emp.)
"CC Transactions via PayPal"
4.5/5
What do you like best about Chargent?

Well thought out with solid integrations Review collected by and hosted on G2.com.

What do you dislike about Chargent?

Interface needs a little face lift. I'm using the Chargent within Salesforce. Review collected by and hosted on G2.com.

Emily C.
EC
Emily C.
Small-Business (50 or fewer emp.)
"Integration piece"
5/5
What do you like best about Chargent?

Reliable connection between eway and salesforce. Great support and really fast replies on all emails and requests. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

I wish I had more time to look into the additional features and uses for the business Review collected by and hosted on G2.com.

Pankaj K.
PK
Pankaj K.
Salesforce Developer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Best Payment Application"
4/5
What do you like best about Chargent?

Chargent brofides easy integration with many payment gateways like eway , stripe etc and it is very easy to install and configure. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

Nothis as such to dislike...everything seems cool for my project. Review collected by and hosted on G2.com.

Vandana R.
VR
Vandana R.
Salesforce Technology Lead
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Excellent product with a great team working behind"
5/5
What do you like best about Chargent?

Easy integration with payment gateways allows our Salesforce team to concentrate on other important implementations. The Chargent team's support is excellent and they always help you resolve issues within no time. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

May be the UI of payment page should be a bit fancy. Review collected by and hosted on G2.com.

Verified User in Renewables & Environment
UR
Verified User in Renewables & Environment
Small-Business (50 or fewer emp.)
"Chargent Review"
4.5/5
What do you like best about Chargent?

- Flexibility to create automation around recurring, one time payments

- Connects to the gateway we needed

- Secure

- Easy Review collected by and hosted on G2.com.

What do you dislike about Chargent?

- Hard to debug if an issue is a gateway issue or a chargent issue: figure out what error codes mean (gateway responses)

- Sending Money doesn't have all the same functionality as accepting payments (can't set up on Recurring) Review collected by and hosted on G2.com.

Umesh M.
UM
Umesh M.
Technical Lead
Information Technology and Services
Enterprise (> 1000 emp.)
"Amazing Tool for Payment - User Friendly, Very Easy to Use. Delivered to a customer, very happy and "
5/5
What do you like best about Chargent?

Easiness, User Friendly behavior and as a developer Implementation is like a charm. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

Cost Schedule is somehow disliked by customer due to Partner and main license cost difference. Review collected by and hosted on G2.com.

Justin W.
JW
Justin W.
Salesforce Certified Administrator
Computer Software
Small-Business (50 or fewer emp.)
"Excellent Solution"
5/5
What do you like best about Chargent?

Seeing our authorize.net data in Salesforce! Review collected by and hosted on G2.com.

What do you dislike about Chargent?

Nothing! We love using chargent. It has simplified our customer support processes and made it easier for our staff to research payment issues. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Chargent has helped us automate the onboarding of new business via Salesforce."
5/5
What do you like best about Chargent?

we enjoy that sales users can work in a single workspace to accomplish most tasks related to on boarding new business, namely collecting initial payment. Review collected by and hosted on G2.com.

What do you dislike about Chargent?

we are very satisfied with Chargent ... can not say anything negative Review collected by and hosted on G2.com.