# Chargent Reviews **Vendor:** AppFrontier **Category:** [Billing Software](https://www.g2.com/categories/billing) **Average Rating:** 4.5/5.0 **Total Reviews:** 59 ## About Chargent Chargent is a comprehensive payment solution designed specifically for Salesforce users, facilitating credit card, ACH, and subscription billing processes. This software seamlessly integrates into the Salesforce ecosystem, allowing businesses to manage their payment transactions directly within the platform. By utilizing Chargent, organizations can streamline their revenue capture, reduce manual data entry, and enhance their order and invoicing workflows, ultimately leading to improved operational efficiency. Targeted primarily at businesses that rely on Salesforce for customer relationship management, Chargent caters to a diverse range of industries, including e-commerce, SaaS, and subscription-based services. Its robust capabilities make it an ideal choice for organizations looking to simplify their payment processes while maintaining a high level of control over their financial transactions. With Chargent, users can easily manage their billing cycles, automate payment collections, and reduce the risk of errors associated with manual data handling. One of the standout features of Chargent is its extensive connectivity to over 30 payment gateways, including popular options like Braintree, CyberSource, Authorize.net, PayPal, and Stripe. This wide array of integrations ensures that users can select the payment methods that best suit their needs and preferences. Additionally, Chargent offers specialized integrations for enhanced functionalities, such as wallet capabilities through PayPal and card surcharging via InterPayments. These features provide flexibility and convenience for both businesses and their customers. Chargent also includes an Automated Collections module, which is designed to manage failed payment retries and send email links for card updates automatically. This functionality significantly reduces subscription churn by ensuring that payment issues are addressed promptly and efficiently. By automating these processes, organizations can focus on their core operations rather than getting bogged down in payment-related tasks. Since its inception in 2008, Chargent has gained the trust of thousands of organizations and millions of end users. Developed by AppFrontier LLC, a company based in San Francisco, Chargent continues to evolve, providing users with a reliable and effective payment solution that integrates seamlessly with Salesforce. This commitment to innovation and user satisfaction positions Chargent as a valuable asset for any organization looking to optimize its payment processing capabilities. ## Chargent Pros & Cons **What users like:** - Users appreciate the **robust connectivity** of Chargent, enabling real-time payment tracking and secure processing across multiple gateways. (1 reviews) - Users appreciate the **data accuracy** of Chargent, benefiting from real-time payment tracking and secure processing. (1 reviews) - Users value the **easy payment processing** with Chargent, appreciating real-time tracking and secure transactions. (1 reviews) - Users value the **secure payment processing** of Chargent, ensuring safety and reliability in transactions. (1 reviews) - Users appreciate the **tracking ease** of Chargent, effectively monitoring real-time payments and secure processing effortlessly. (1 reviews) **What users dislike:** - Users find the setup of Chargent to be **costly and complex** , creating challenges for effective use. (1 reviews) - Users find the **difficult setup** of Chargent to be costly and complex, impacting their overall experience. (1 reviews) - Users find Chargent to be **expensive and complex to set up** , which may deter some potential buyers. (1 reviews) ## Chargent Reviews ### 1. Chargent : A robust payment solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Chargent?** chargent support multiple gateways, it track real time payments and secure payment processing **What do you dislike about Chargent?** chargent's main dawbak is that it is costly and complex to setup **What problems is Chargent solving and how is that benefiting you?** chargent simplify payment processing by integrating with salesforce and Real time payment status updates ### 2. Reliable and easy payment processing in Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Chargent?** That Chargent can be configured with recurring billing and subscriptions, removes an exta step. **What do you dislike about Chargent?** Better for established companies, a lot of the functions aren't as necessary for small businesses. **What problems is Chargent solving and how is that benefiting you?** Chargent integrates with a number of popular payment gateways. ### 3. Chargent Payment Processing on Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Rich B. | Salesforce Configurator/Administrator , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Chargent?** AppFrontier built a highly flexible product in terms of the various Gateways it could support. In a Franchise Business Model, having the ability to leverage multiple gateways for different business units in the same Salesforce Org was a key requirement. Chargent also provided flexibility to lock down supported Payment Methods per Gateway such as ACH & Credit Card. **What do you dislike about Chargent?** There was not enough support for building custom payment portals although they did provide a generic that could be adjusted to some extent with CSS. As long as you have someone on your team handy with Visualforce and CSS, you'll have a good start. **Recommendations to others considering Chargent:** The support from AppFrontier was a huge help with the implementation. They were very receptive to feedback and enhancements. Typically once a month I would receive communication of new features coming up. They also provided releases 2-4 times a year that were pretty straight forward to handle. I would get familiar with their support site as much of your questions can be answered there. **What problems is Chargent solving and how is that benefiting you?** I was able to digitize payment authorizations and collections all through Salesforce. Requesting Payment information could be handled within a couple clicks instead of a manual collection over the phone or in person. While it took a little work, we were able to integrate with Salesforce CPQ & Salesforce Billing. ### 4. Easy Setup - Seamless Integration with Salesforce with Great Customization Options **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon B. | Director of Operations, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Chargent?** Chargent is very simple to install and implement. Because it uses standard and custom objects, there was a lot of flexibility to customize the system and processes to meet our business needs. It also pairs very nicely with FormAssembly. I've used Authorize.net for Salesforce/Form Assembly integrations in the past, but Chargent is much more flexible, customizable and in the flow of our business processes. Chargent allows us to set up one-time or recurring transactions (subscriptions / payment plans) right within Salesforce. It has enormously simplified the way we do business. Setting up a charging terminal in Salesforce was a breeze. Customer support is outstanding as well. **What do you dislike about Chargent?** I honestly can't think of anything. Support has been super helpful and responsive when needs have arisen. Sure there are constraints one must embrace when using any solution, but we've so seldom needed to compromise our processes to accommodate Chargent. When we have, it has always been in the interest of our protection (PCI Compliance, etc.) **Recommendations to others considering Chargent:** Go for it. Make sure your Salesforce System Admin is in on the decision & helps you plan your business processes. Chargent is a tool, and it will only work as well as your use of it ! **What problems is Chargent solving and how is that benefiting you?** Empowering my team to process credit card sales within Salesforce, Tracking payments against Opportunities, using Salesforce as a true subsidiary ledger, allowing our customers to enter credit cards and make purchases through Form Assembly forms. Our business processes are smoother, more direct, and because all records are in salesforce, integrations, reporting and one-to-one parity with other systems is a breeze. ### 5. Best Payment Processor! **Rating:** 5.0/5.0 stars **Reviewed by:** Shahid H. | Salesforce Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** We love chargent's ability to integrate with Salesforce, which is our main cloud computing software. It offers a variety of automation and information, that paints a clear picture for our users. **What do you dislike about Chargent?** With automation, comes challenges when integrating with other applications. It does take a lot of time to tweak and prioritize, but we've had amazing support to assist with this. **Recommendations to others considering Chargent:** When considering chargent, we would recommend to ensure you have a strategic roadmap of what you would like to accomplish from the technical and financial side, with the main platform you are working with. Definitely look further into the reporting requirements, and the ease of adoption with users. **What problems is Chargent solving and how is that benefiting you?** One of our main problems originally, was being able to process directly through Salesforce, and having the information available to us. With Chargent, we were able to do that, properly facilitate transactions/refunds, and much more. ### 6. Time saving product **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah D. | Business Systems Analyst, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** The product works as expected and greatly simplified the gateway implementation in Salesforce with its preconfigured opportunity automation. The team have been quick to help me resolve questions during our initial setup, and the product has evolved to support more gateways since we began using it. **What do you dislike about Chargent?** The gateway provider we use eWay required some fields populated that were unique to that gateway, and this wasn't covered in the documentation, however having said that, the team were able to understand my issue very quickly, and explain to me and how to resolve my issues when I logged a case with them. **What problems is Chargent solving and how is that benefiting you?** Allows us to manage single and recurring donations, along with all the complex transactional scenarios that might arise from this. ### 7. Easy and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** John E. | Sr. Salesforce Administrator, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Chargent?** Using Chargent has saved our accounting team a ton of time each week, and made it easier for our customers. The support from them has been great as well. Our customers have been asking us for an easy way to pay be credit card for years, and now we've been able to give them that. The full integration to FinancialForce means that we don't have to manually make payment updates. The setup was easy, and I was able to do full sandbox testing before deploying to production. Great app. **What do you dislike about Chargent?** The sandbox install expires, which means I can't run full testing when FinancialForce updates without setting it up again. This is the one thing I would like them to change. **Recommendations to others considering Chargent:** I definitely recommend Chargent to others looking for a native Salesforce payment gateway. Definitely talk to the Appfolio team prior to setup so that you know what needs to be done, and have all the details you need to made it work. Once you have everything, the setup and testing is fairly straightforward. **What problems is Chargent solving and how is that benefiting you?** We have been able to give our customers and easy way to pay by credit/debit card, and removed a significant amount of work for our accounting team. ### 8. 2 years of experience using Chargent **Rating:** 4.5/5.0 stars **Reviewed by:** Tamar E. | Senior Financial Analyst, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2017 **What do you like best about Chargent?** its easy to create automatically, Its is very easy to refund the borrower through the same chargent order just by clicking to refund. Chargent gives you all the information that is needed for that transaction, ID, date, amount charged and created date. **What do you dislike about Chargent?** I dont like that chargent doesnt have the good description of the name itself. It only shows the numbers and the latest number is the one that is the lates transaction. But as we are working with a lot of chargents searching for the right transaction is always difficult. **Recommendations to others considering Chargent:** Be aware that the support team is not always responsive and it takes time for them to get back to you. Chargents are easy to use, easy to refund. **What problems is Chargent solving and how is that benefiting you?** the main business problems in our company. We are like a lending company that is always involved with the borrowers and their daily transactions. ### 9. Flexible product for processing payments in salesforce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** Chargent has really one purpose: Processing payment in salesforce, and it does that well. It's flexible because you can build your own customization or rely on its basic out of the box features. It can process many gateways--it sends either one-time or batched payment info to one of many payment gateways and returns the response to Salesforce. It will run off of Opportunities or Orders. It comes with a simple card update email notification to customers that is helpful. You set up your opportunities to get caught in a nightly batch for recurring gifts or to send email reminders when a card is expiring. All the data is managed in salesforce Has some validation built in to stop bad data entry. **What do you dislike about Chargent?** Because you have almost total control, the learning curve is a bit steep for an admin and the docs are thorough but maybe not simple. It would be nice to have more control over the queries for nightly jobs that charge recurring. It is a bit limiting in that it doesn't have a "listener" for data from your processor. Therefore it can't take advantage of new account updating feature on many processors (the ones that try to keep recurring payment info up to date without relying on the customer to update their info). The interface for data entry is just the salesforce record, so the UI is salesforce-limited. You can build your own Visualforce or other interface. **Recommendations to others considering Chargent:** Fully test out your use case and make sure the nightly batches work the way you need them to. **What problems is Chargent solving and how is that benefiting you?** Processing cards & EFT (one-time and recurring donations) in salesforce, automated recurring, automated emails to expiring cards is all done easily. ### 10. Very effective authorize integration **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon T. | Lead Software Engineer, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** This works very well to connect salesforce to authorize. It allowed us to find problems with transactions that did not go through very easily. **What do you dislike about Chargent?** Nothing. It has been very effective and easy to use. There hasn't been any downtime or bugs. When we had a question or issue, support was very effective. **Recommendations to others considering Chargent:** It is a very good product that fully provides what it says it does. **What problems is Chargent solving and how is that benefiting you?** This allowed us to integrate easily with authorize.net to process payments replacing something highly complicated. ### 11. Great value. Great support **Rating:** 4.0/5.0 stars **Reviewed by:** Jared H. | Executive Director, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Chargent?** Very helpful and responsive customer support. They followed up on a problem that involved an integration with another platform where it was probably a problem with the other platform, but they still made the extra effort to get it solved when the other platform didn't respond. **What do you dislike about Chargent?** I'd love an easier way to set up with paypal, but I think the current requirements are because of paypal, not chargent. **What problems is Chargent solving and how is that benefiting you?** We're a non-profit taking donations. Chargent has been a great, affordable solution. ### 12. Chargent Payment Processing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** The solution works. It processes credit cards and checks without any issue. The team was extremely helpful in providing changes/customizations we needed to make the tool work for us. They were timely and professional. **What do you dislike about Chargent?** The system relys on values stored on the Opportunity to process the payment. This means that changing of the amount to charge or credit card requires an update to Salesforce before processing. I would much prefer the values be temporarily stored in the Visual Force page, iframe or such and process without updating any salesforce fields. **What problems is Chargent solving and how is that benefiting you?** Our existing processor in Salesforce was developed by us and was not PCI compliance. We chose to install the Changent process to become PCI compliance by removing all Credit Card and processing of such from Salesforce. The product accomplished this outcome and also provided us a solution for payment plan processing. ### 13. Solid & Flexible product to manage recurring payments **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny C. | CRM Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2017 **What do you like best about Chargent?** - The ability to be independent of Payment Gateway is a huge benefit. So down the road it is easy to move to a Payment provider with lower fees without having to disrupt existing recurring payments and renewals. This is because Credit Card information is stored fully encrypted in SalesForce, and Chargent passes the information as needed to the Payment Gateway. With other products CC data is often left with the Payment provider leading to disruption should you decide to move. - The product provides a flexible range of payment schedules to suit just about any payment scenario, and includes open ended and time limited payments. - Because you keep control of credit card details, it is easy to report on expiring CC's and manage CC reminder communications, so you don't lose a customer through expiration. Customer support & service is superb. Response is prompt and knowlegable. Documentation is clear. I found them as patient and helpful with advanced configuration questions as with basic end user questions. Since payments are mission critical, responsive support is very important. **What do you dislike about Chargent?** Would like Chargent to offer a simple OOB web-form integration package. Web integration can be done currently with VF and the native SF API. For small organizations without Development resources, something pre-packaged would be helpful. **Recommendations to others considering Chargent:** Include it in your product shortlist, it's definitely worth consideration. **What problems is Chargent solving and how is that benefiting you?** Fundraising campaign utilizing high-volume, small, open-ended recurring payments. Very cost-effective tool for the job. **Official Response from David Hecht:** > Thanks for the review Jenny. Form Assembly has written a connector for Chargent, which many customers are finding works well for situations where an out-of-the-box integration is needed. ### 14. Simplified Payment Management **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin M. | General Manager (President), Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2017 **What do you like best about Chargent?** The ability to not be confined to a single gateway. The presence of the software across many software platforms, and the service the team behind Chargent brings any time you need their assistance. **What do you dislike about Chargent?** Chargent is pretty thorough in the unique niche it plays in. Can't say there's anything more we'd expect of it that it doesn't already provide. **Recommendations to others considering Chargent:** Really flexible and robust payment management solution that works across many platforms. This was the big driver for us to entrust our payments with the AppFrontier team. **What problems is Chargent solving and how is that benefiting you?** Chargent has allowed us to jump to a more cost effective gateway, lowering our transaction fees, and more importantly it was the critical piece of software that allowed us to have seamless payment management across our software stack. The simplicity of it being native to salesforce.com is a great advantage to the speed in which you can deploy the solution and the limitless opportunities you then have to leverage Chargent to empower your team to optimize your customers' experience. ### 15. Best App We've Integrated with Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin G. | Managing Partner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** Efficiency. We have better reporting options that allow us to engage with our customers faster and with greater confidence. **What do you dislike about Chargent?** Probably not the best question for us as we have found a pretty solid solution with Chargent. However, as we continue to navigate different options with them I'm sure we can find some constructive feedback. **Recommendations to others considering Chargent:** Call and speak with them before starting. Great help. **What problems is Chargent solving and how is that benefiting you?** Efficiency in payment processing. Reporting solutions -- better data. Workforce -- we can utilize our employees in other areas as opposed to the manual force of our previous billing solution. ### 16. Solid, reliable and well designed. **Rating:** 5.0/5.0 stars **Reviewed by:** Hayden W. | CEO, Broadcast Media, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** It just works. And the way it is designed makes it highly adaptable to meet all our business needs. **What do you dislike about Chargent?** Refunding transactions causes irregularities in our records. Some terminology not clear. **Recommendations to others considering Chargent:** Still easily the best solution out there. We have recommended to several other organisations who have adopted it and found it for better than other options. **What problems is Chargent solving and how is that benefiting you?** Processing donations, recurring transactions, and all other business transactions. Integration of payment system into Salesforce has made information more readily available across the team and allowed more automation for our organisation. ### 17. Good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** Chargent's integration with salesforce is great! We wouldn't be able to operate our partner and community portals without it. It integrates with all of the different gateways that we, and our partners use. the error logging is so so descriptive and complex, it definitely helps our development team troubleshoot ny errors that may come up from time to time with users making and receiving payments. **What do you dislike about Chargent?** Additional transparency into our accounts would be great. we also had some problems when we first started using it, and it would be good to have a etter setup guide. **Recommendations to others considering Chargent:** Set up a trial asap **What problems is Chargent solving and how is that benefiting you?** online payments integrated with our salesforce platform is so necessary for us, and chargent does that unlike anyone else. ### 18. Chargent - good functionality, a bit lacking in support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** Chargent supports a wide variety of payment processors, so that works well for us. We can shop around and get the best rate without worrying about what our SF integration will work with. It also integrates well with Form Assembly. **What do you dislike about Chargent?** Support is a bit lacking - Chargent only has one support staff, so if he's busy our out of hte office, you may be SOL. They also need to be better at updating customers on changes, etc. **What problems is Chargent solving and how is that benefiting you?** Chargent is managing our recurring billing, and takes away the need for us to individually batch daily donations. The automatic batching and charging of donations is excellent and we really enjoy the ability to have some of our very busy day back! ### 19. Payment Request will make things easy for your team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** Pay Request and automating it's functions **What do you dislike about Chargent?** The knowledgebase could be better. I wish it was a bit easier to setup pay request and customize it to my liking. **Recommendations to others considering Chargent:** Use pay request right away if you have any kind of recurring billing. **What problems is Chargent solving and how is that benefiting you?** Our billing team was essentially working directly out of a Paypal account a few years and we made the decision to go to Salesforce and pick up Chargent to allow us to track and work our billing as a team. Chargent makes this very easy and we have recently added payment request to allow customers to update billing themselves when a transaction fails or if their card expires. This has freed up a lot of time for our team. ### 20. Simply great! **Rating:** 5.0/5.0 stars **Reviewed by:** Brett G. | President, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2017 **What do you like best about Chargent?** Easy setup for both internal charging and customer facing **What do you dislike about Chargent?** we have only had positive experiences with chargent. have implemented it for ourselves and a number of customers. **What problems is Chargent solving and how is that benefiting you?** manage payments through Salesforce. clients use for online registrations. ### 21. Chargent does what it says **Rating:** 4.5/5.0 stars **Reviewed by:** Dave S. | Director of Platform Development, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2017 **What do you like best about Chargent?** - Documentation is very detailed and easy to understand. - Easy to configure and integrate. - UI is simple and responsive. **What do you dislike about Chargent?** No issues. The integration was smooth all around. **What problems is Chargent solving and how is that benefiting you?** We needed a solution on our SalesForce app to integrate with our payment gateway so that internal users could manage payments and refunds. Chargent fit the bill. ### 22. good Product **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Software Integration Engineer, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** It's easy to set up and handles all the security for me **What do you dislike about Chargent?** nothing i can think of. it works, it's fast, it was easy to set up **Recommendations to others considering Chargent:** it's easy and it stays up to date with standards **What problems is Chargent solving and how is that benefiting you?** quicker development time ### 23. 50/50 **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2017 **What do you like best about Chargent?** the fact that all you need to see can be shown on the opening page **What do you dislike about Chargent?** you can't set up payments for varying amounts so the process can continue instead of doing a payment by count and having to go back in and reset amount... too time consuming and if you miss the task reminder the payment does not get transacted. **Recommendations to others considering Chargent:** Give it a go!! **What problems is Chargent solving and how is that benefiting you?** Payments, registration dates and general detail updates ### 24. Great Order Application for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Brandt M. | Information Technology Director, Furniture, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2017 **What do you like best about Chargent?** Ease of Integration, flexibility and the ability to integrate with custom objects made this app a no brainer for our company. Their team was extremely helpful and attentive during and after launch. **What do you dislike about Chargent?** A few more default processing companies would be nice, but it by no means limits the product. **Recommendations to others considering Chargent:** This platform has everything you need for processing orders in Salesforce. We reviewed several products and most had limitation for objects and integration was spotty at best. Chargent really nailed it. **What problems is Chargent solving and how is that benefiting you?** We have several different processes for running a transaction, and we are able to utilize Chargent to consolidate those payments. ### 25. Super flexible Payment System for Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Chris G. | Senior Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Chargent?** The flexibility of the payment architecture is hands down the best on the AppExchange. Because the solution is truly native, it allows for all types of unique solution builds, from workflow to accepting on multiple gateways, so complex receipting and recurring payment possibilities. It really is refreshing to see an AppExchange solution for payment processing be as flexible as Salesforce itself. **What do you dislike about Chargent?** It would be nice to expand the documentation for more complex use cases - as well as provide perhaps some accelerators for different payment and receipting models. **Recommendations to others considering Chargent:** Switch if you want your payment processing on the Salesforce platform to just work! **What problems is Chargent solving and how is that benefiting you?** We are a Salesforce Consulting Partner (Silver Tier), so we have helped multiple customers with implementation across all types of business problems. ### 26. Functional and integrates with many platforms but needs more support and a bigger community **Rating:** 3.5/5.0 stars **Reviewed by:** Jason M. | Director of Donor Services, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** It works with Cybersource and FormAssembly! **What do you dislike about Chargent?** Lots of work with triggers for recurring functionality often leading to errors. **Recommendations to others considering Chargent:** Build a bigger community so we can start supporting each other! **What problems is Chargent solving and how is that benefiting you?** Credit card processing. No benefits yet~ ### 27. Powerful and Flexible billing solution for SalesForce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** Support and ease of implementation. The team has been helpful from the beginning and is very responsive when I need assistance **What do you dislike about Chargent?** Greater flexibility on the payment request page. Some additional customization of the payment gateway and it's functionality would be useful **Recommendations to others considering Chargent:** Test it out in your sandbox environment and follow all the instructions carefully when setting up the payment request page. **What problems is Chargent solving and how is that benefiting you?** Enabling recurring billing and credit card charges directly through SalesForce. ### 28. Fantastic service **Rating:** 4.5/5.0 stars **Reviewed by:** Parker R. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2017 **What do you like best about Chargent?** We use Chargent for our customer facing billing and have enjoyed it quite a lot. Integration into Salesforce was easy and the process is simple for our agents to perform. **What do you dislike about Chargent?** Nothing. It really has been a great product. **What problems is Chargent solving and how is that benefiting you?** Being able to easily take a credit/debit card as payment for services. Before we went to Chargent, we were using a mobile banking application on a case to case basis. This become too much to deal with. Chargent was perfect for our needs. ### 29. Chargent makes credit card transaction easy in Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Brian K. | Manager, Business Systems, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2017 **What do you like best about Chargent?** It is so simple to charge our customers right from a salesforce opportunity using chargent. It is simple to setup and use **What do you dislike about Chargent?** I have not had any problems with chargent. If you email them a question they are always quick to respond. **What problems is Chargent solving and how is that benefiting you?** Now we can quickly bill our clients as soon as they sign a contract which saves time and helps us collect money faster ### 30. Powerful payment processing for Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Chris G. | Salesforce Solution Architect, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Chargent?** The ability to accept payments, and have all of the information tracked within Salesforce. **What do you dislike about Chargent?** Implementation is relatively simple, but customization is a little difficult. **Recommendations to others considering Chargent:** It is simple enough to implement, but if you are customizing for your business, be aware of the time and resources required. **What problems is Chargent solving and how is that benefiting you?** Allowing payments to be handled within Salesforce. ### 31. Great product for capturing billing data in Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie P. | Vice President and Corporate Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about Chargent?** We really like Chargent because it allows us to have automated recurring billing right inside of Salesforce. It works as expected so no complaints **What do you dislike about Chargent?** There is an issue with how it handles ACH payments (it doesn't update the status when an ACH ends up failing) **What problems is Chargent solving and how is that benefiting you?** Automated monthly billing of customers. We don't have to duplicate Salesforce data in to our merchant services account, and we can see payment history right inside of Salesforce **Official Response from David Hecht:** > Thanks for the review Eddie. We have added a "Transaction Sync" feature to update the settlement status of ACH / Direct Debit transactions later on. It currently works on USAePay and some of our newer payment gateway integrations. ### 32. Complicated System **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** There really isn't much about Chargent that I did like. Chargent is a difficult system to use and train on and easy to make errors that result in unauthorized charges. **What do you dislike about Chargent?** The set-up and layout. The fact that it is so easy to create errors within the system **Recommendations to others considering Chargent:** Make sure you train adequately. Limit user access. **What problems is Chargent solving and how is that benefiting you?** The ability to interface with Salesforce. **Official Response from David Hecht:** > Thank you for the review and feedback. Sorry to hear there have been issues with errors and unauthorized charges. If you would consider working with the support team, there are a number of options for locking things down using the validation rules and other features built into Salesforce. Please get in touch with us via email or phone and we will try to assist. ### 33. CC Transactions via PayPal **Rating:** 4.5/5.0 stars **Reviewed by:** Scott R. | Chief Technology Officer, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** Well thought out with solid integrations **What do you dislike about Chargent?** Interface needs a little face lift. I'm using the Chargent within Salesforce. **Recommendations to others considering Chargent:** Feature functions compared to others along with the number of gateway options should definitely put it on your short list. Their support has been exceptional. Not very often I get to say that about one of my vendors. **What problems is Chargent solving and how is that benefiting you?** Payment Gateway. ### 34. Integration piece **Rating:** 5.0/5.0 stars **Reviewed by:** Emily C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Chargent?** Reliable connection between eway and salesforce. Great support and really fast replies on all emails and requests. **What do you dislike about Chargent?** I wish I had more time to look into the additional features and uses for the business **Recommendations to others considering Chargent:** One on one review of business use and additional features potential **What problems is Chargent solving and how is that benefiting you?** Productivity with transactions and reduction in errors for finance reconciliations ### 35. Best Payment Application **Rating:** 4.0/5.0 stars **Reviewed by:** Pankaj K. | Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2017 **What do you like best about Chargent?** Chargent brofides easy integration with many payment gateways like eway , stripe etc and it is very easy to install and configure. **What do you dislike about Chargent?** Nothis as such to dislike...everything seems cool for my project. **What problems is Chargent solving and how is that benefiting you?** I was able to use it for the recurring billing which was monthly, quaterly or daily. ### 36. Excellent product with a great team working behind **Rating:** 5.0/5.0 stars **Reviewed by:** Vandana R. | Salesforce Technology Lead, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2017 **What do you like best about Chargent?** Easy integration with payment gateways allows our Salesforce team to concentrate on other important implementations. The Chargent team's support is excellent and they always help you resolve issues within no time. **What do you dislike about Chargent?** May be the UI of payment page should be a bit fancy. **Recommendations to others considering Chargent:** This is for everyone who needs no hedache of integrating with Payment gateways **What problems is Chargent solving and how is that benefiting you?** Integrating Salesforce forms with Payment Gateways to receive payments securely. ### 37. Chargent Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** - Flexibility to create automation around recurring, one time payments - Connects to the gateway we needed - Secure - Easy **What do you dislike about Chargent?** - Hard to debug if an issue is a gateway issue or a chargent issue: figure out what error codes mean (gateway responses) - Sending Money doesn't have all the same functionality as accepting payments (can't set up on Recurring) **What problems is Chargent solving and how is that benefiting you?** We are able to accept payments online and bill our customers on a recurring basis straight from Salesforce, which enables us to keep all of our information in one place ### 38. Amazing Tool for Payment - User Friendly, Very Easy to Use. Delivered to a customer, very happy and **Rating:** 5.0/5.0 stars **Reviewed by:** Umesh M. | Technical Lead, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** Easiness, User Friendly behavior and as a developer Implementation is like a charm. **What do you dislike about Chargent?** Cost Schedule is somehow disliked by customer due to Partner and main license cost difference. **What problems is Chargent solving and how is that benefiting you?** Payment for the products which is like a shopping cart creation and payment, Fun like payment for customers and lot of options for cards and payments. ### 39. Excellent Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | Salesforce Certified Administrator, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** Seeing our authorize.net data in Salesforce! **What do you dislike about Chargent?** Nothing! We love using chargent. It has simplified our customer support processes and made it easier for our staff to research payment issues. **What problems is Chargent solving and how is that benefiting you?** We needed a way to see payment data and also be able to process payment with a newly implemented Salesforce instance. ### 40. Chargent has helped us automate the onboarding of new business via Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Chargent?** we enjoy that sales users can work in a single workspace to accomplish most tasks related to on boarding new business, namely collecting initial payment. **What do you dislike about Chargent?** we are very satisfied with Chargent ... can not say anything negative **What problems is Chargent solving and how is that benefiting you?** streamlining the collecting of pos payment through salesforce. ### 41. Systems Director **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** I will have to say that they have great support. They are also very knowledgeable. **What do you dislike about Chargent?** I think that making their object more versatile would be great. Such as using it on custom objects. **What problems is Chargent solving and how is that benefiting you?** Credit card processing via salesfroce has been a breeze with chargent. ### 42. Chargent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh S. | Program Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** Quick and effective . Chargent made it possible to allow customers to make quick payment **What do you dislike about Chargent?** Too many field in the object. Lots of pick and chose needs to done **Recommendations to others considering Chargent:** Can’t think of any suggestions at ththe s time **What problems is Chargent solving and how is that benefiting you?** Credit Card payment ### 43. Works well **Rating:** 4.5/5.0 stars **Reviewed by:** Matt B. | Marketing Data Developer, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** The package is very flexible and customizable for my organization. **What do you dislike about Chargent?** Documentation for more advanced features could be better. **What problems is Chargent solving and how is that benefiting you?** Running payment portals for 50+ micro e commerce sites all from one visual force page. ### 44. Executed without issue in Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** We were able to see everything we needed directly in Salesforce without any added confusion for all users **What do you dislike about Chargent?** Just had some challenges with the learning curve but nothing major **What problems is Chargent solving and how is that benefiting you?** We needed an integration between our custom application and managing the charges to credit cards in our Salesforce org. We have been able to track all charges, reasons, and billing from SFDC now. ### 45. Chargent-Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2017 **What do you like best about Chargent?** Good integration with Salesforce, allows us to do what we want to do easily. Responsive customer support. **What do you dislike about Chargent?** Still working out some of the recurring charges, will know more in a few months. **What problems is Chargent solving and how is that benefiting you?** we are using it to process opportunities that we enter directly into salesforce. it allows us to connect to any gateway. ### 46. Great App! **Rating:** 4.0/5.0 stars **Reviewed by:** Carla C. | Independent IT Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Chargent?** Easily connects to gateways, pre-built structure. It just requires login and password. **What do you dislike about Chargent?** Inability of multiple pricebooks use in SF. **What problems is Chargent solving and how is that benefiting you?** quote to cash flow **Official Response from David Hecht:** > Hello Carla Thank you for your review! You should be able to use multiple pricebooks in Salesforce to drive the Charge Amount in Chargent, assuming you are using Opportunities and the standard Salesforce products / price book functionality. Hit up our support for pointers on how to set it up, if that is still a need. Best, David ### 47. Works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2017 **What do you like best about Chargent?** Easy to install and assign to our users. No issues since we started using Chargent. **What do you dislike about Chargent?** Not much to dislike. As mentioned, its an easy to install/setup product and easy to apply to our users. **What problems is Chargent solving and how is that benefiting you?** Card off-premise charges. Being able to transact without leaving our Salesforce instance. ### 48. Simple and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** It's easy to use and does what we need it to do **What do you dislike about Chargent?** Nothing, seems like a great system and really gives us everything that we need. **Recommendations to others considering Chargent:** It's really allowed us to do what we need to do with Salesforce and website payments **What problems is Chargent solving and how is that benefiting you?** Automation. Linking Salesforce with our online web registration ### 49. Chargent Salesforce use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** It helped to streamline our client onboarding process so that another process can live within our firms' Salesforce org. **What do you dislike about Chargent?** The integration was heavy from the beginning and with our implementation with custom objects took quite a few tries to get properly set up. **What problems is Chargent solving and how is that benefiting you?** Streamlined payment processing for our clients ### 50. Great Solution for Linking Authorize.net and Salesforce **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Chargent?** Setup is a breeze when using an existing gateway, i.e. Authorize.net **What do you dislike about Chargent?** There are issues when using other 'outside the box' gateways. There were issues with the integration outside of Authorize.net and therefore challenges with testing and the trail can't be extended. **What problems is Chargent solving and how is that benefiting you?** Increasing the efficiency of payment tracking and processing. ## Chargent Discussions - [Does Chargent support eChecks / EFT / Bank Transfers?](https://www.g2.com/discussions/features-d1ca4c4e-e2fb-419c-8e9e-9e2d2577b3cc) - 1 comment, 1 upvote - [What buttons does Chargent add to Salesforce, and what do they mean?](https://www.g2.com/discussions/integration-cc52bcd4-682c-4093-8307-3b204f4ed409) - 1 comment, 1 upvote - [How much does Chargent Cost?](https://www.g2.com/discussions/pricing-e2acb931-538d-4aa2-826e-c5088853ff94) - 1 comment, 1 upvote - [Does Chargent support multiple simultaneous payment gateways?](https://www.g2.com/discussions/integrations-4711c22a-04c1-41d7-812a-09b86a8ebf19) - 1 comment, 1 upvote - [Which Payment Gateways does Chargent connect to?](https://www.g2.com/discussions/integrations-5caeaa75-4cd3-4bb0-8059-1957a2b02b41) - 1 comment, 1 upvote - [View Chargent pricing details and edition comparison](https://www.g2.com/products/chargent/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+22%3A46%3A26+-0500&secure%5Bsession_id%5D=06addf4b-feb4-48e9-8be0-2986db137fbd&secure%5Btoken%5D=4de8fa11ec2d82360cc7baf94889db2e71785f5cda668daae1c91c74597da3af&format=llm_user) ## Chargent Features **Billing** - Automation - Consolidation - Adjustments - Blacklisting **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Bill Generation** - Templates - Digital Billing - Recurring Billing **Payments - Embedded Payments** - Processing - Fraud Protection - Payment Methods **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Dunning** - Collections - Dispute Management - Escalation **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **Bill Processing** - Consolidation - Batch Invoicing - Management **Personalization - Embedded Payments** - Customer Onboarding - Checkout Customization - Localization - Merchant Portal **Performance** - Packages - Discounts - Plan Changes **Payment Options** - Multi-Currency - Online payment portal **Integration** - Accounting - Payments - ERP **Setup - Embedded Payments** - Payment Flows - APIs - Dispute Management **Security** - POS Verification **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Analytics - Embedded Payments** - Transactions - Reconciliation - Revenue **Agentic AI - Billing** - Autonomous Task Execution **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Embedded Payments** - Cross-system Integration ## Top Chargent Alternatives - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (446 reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - 4.3/5.0 (1,706 reviews) - [Amazon Pay for Business](https://www.g2.com/products/amazon-pay-for-business/reviews) - 4.5/5.0 (568 reviews)