I find the speed of Chargeflow really helpful. Previously, we often had problems resolving chargebacks and submitting our comments because we lacked the time due to staff shortages. Chargeflow has enabled us to get everything done on time. Furthermore, we can recover a significant portion of our finances that we would normally have lost. The initial setup was also easier than we thought. It was quite simple and practically took care of itself. Review collected by and hosted on G2.com.

The only thing that could be improved is the workflows, so that they can be more personalized. Review collected by and hosted on G2.com.

The integration capabilities are fantastic. We currently use it with Stripe and Intercom, and it fits perfectly into our workflow. In the past, we also used it with Zendesk, and the transition was smooth.

What I like best is the peace of mind, Chargeflow ensures we are properly handling every single dispute regarding membership dues without our team having to manually gather evidence every time. It’s a "set it and forget it" solution that actually works. Review collected by and hosted on G2.com.

Setting up the rules for different types of disputes would be helpful. Review collected by and hosted on G2.com.

The promise was nice, but implementation has been a nightmare. Review collected by and hosted on G2.com.

- Unclear, incorrect and missing technical documents

- Completely unresponsive tech team (given the lack of decent docs, prompt answers from the tech team are wholly necessary).

- No way to test integration with the chargeflow to make sure out code it doing the right thing and calling the APIs correctly. Review collected by and hosted on G2.com.

I like that Chargeflow is flexible and competitive, making it my top choice. The initial setup was very easy, so easy that even kids would understand it. Chargeflow effectively helps in making the app easy to use and sell through online platforms. Review collected by and hosted on G2.com.

No its way better than anything else i want use it always Review collected by and hosted on G2.com.

I use Chargeflow to automatically handle chargebacks and disputes, which helps me recover lost revenue, keep my chargeback rate low, and save a lot of time so I can focus on growing my business. I like how easy Chargeflow makes the whole chargeback process. Everything is automated, the evidence is handled well, and it saves me a lot of time and stress. Automation saves me a lot of time and prevents mistakes. The evidence is prepared professionally, which improves my win rate and makes the whole process stress-free. Initial setup was pretty easy too. If you are in e-commerce, it's a must-have, so I'd give it a 10. Review collected by and hosted on G2.com.

There is not much to dislike, only the pricing of the alerts is a bit high. The alert pricing feels high because it comes on top of the order value you already lose, combined this can become a high loss per dispute. Review collected by and hosted on G2.com.

Their dashboard is great! Before ChargeFlow, we would have to track chargeback results manually. ChargeFlow makes it pretty simple and easy to view. Review collected by and hosted on G2.com.

One area for improvement is the quality of the evidence package generated for some chargebacks. At times, the information provided can feel somewhat limited or lacking context. That said, Chargeflow is working with the data available to them and does not always have access to the full customer history or internal details that may strengthen a case. Review collected by and hosted on G2.com.

I use Chargeflow for my chargebacks and I find the platform easy to use and easy to navigate. It really makes the process a lot easier and less stressful for me. Their help support is really good, they help you immediately. The price is also very good. Chargeflow saves me hours of work and reduces a lot of stress, making it a really good deal. Every time a chargeback comes in, they do everything to win it, and I know that I win 9 out of 10 times without having to worry. The initial setup of Chargeflow went smoothly with good explanations. I am really more than satisfied and would recommend Chargeflow 10/10 to a friend or colleague. Review collected by and hosted on G2.com.

I can't really name anything that I don't like so far, more of a satisfied fan. Review collected by and hosted on G2.com.

Chargeflow has always met all my needs, but I was always concerned about the percentage of disputes they would win. But in the last few days, even before I received the chargeback, Chargeflow identified it and didn't even let the chargeback reach my account, saving me a lot of money. And besides, it's not a robot that responds to disputes, it's a human like me who analyzes the facts and doesn't do everything in the same way. That's why my rating has changed. Review collected by and hosted on G2.com.

As I said earlier, there is very little to complain about, nothing that would change my opinion of this company as a 10 out of 10. But a nice addition would be integration with lesser-known payment gateways, such as AirWallexPay and Mollie. Review collected by and hosted on G2.com.

Chargeflow has made the dispute process so much easier for me. I no longer need to manually prepare evidence or track deadlines, because everything is handled automatically in the background. The dashboard is clean and simple to use, and the generated evidence files are structured in a very professional way. It genuinely saves me time every week and reduces the stress of managing disputes on my own. Review collected by and hosted on G2.com.

What I dislike is that the win rate hasn’t improved as much as I expected compared to handling disputes manually. There is a slight improvement, but I hope Chargeflow can enhance this area further so we can win more disputes — especially since in many of our cases we clearly have the right to win. Review collected by and hosted on G2.com.

Chargeflow took a huge amount of manual work off my plate. Everything related to chargebacks is automated, the evidence packages are strong, and our win rate improved right away. I barely need to touch anything and I get clear updates on every case. It saves time, removes stress, and gives us a level of consistency we could never get by doing this manually. Review collected by and hosted on G2.com.

I think Chargeflow could be more proactive in helping merchants optimize their chargeback setup. After using the tool for two years, we only discovered on our own that adding proof of delivery photos would significantly improve our outcomes. It would have been helpful if they had flagged that earlier or shared best practices up front. The tool works well, but I would appreciate a more active approach in guiding merchants on how to strengthen their evidence. Review collected by and hosted on G2.com.