I love that Chargeflow is fully automated, which saves me valuable time. Without Chargeflow, I would have to manually gather all the evidence, which takes a tremendous amount of energy and time. By linking their system with my data, the process is automatically accelerated and improved with AI, so I don't have to do it myself anymore. Additionally, the initial setup was very simple. Review collected by and hosted on G2.com.

I have no points for improvement, but I do find the prices of the alerts quite high. Review collected by and hosted on G2.com.

The organizational charts are helpful in guiding customers through the necessary steps and indicating what additional information is required. Review collected by and hosted on G2.com.

I really wish there were a way to receive alerts or notifications for upcoming due items. It would be even better if there was some kind of Google Calendar integration. Review collected by and hosted on G2.com.

No upfront fees, they only take a cut of money recovered I believe. Very easy to use and to implement. It runs in the background. Hassle free. Review collected by and hosted on G2.com.

A lot of the protection features are behind a paywall. For a small shop like us it might not be as worthy as for big shops. Review collected by and hosted on G2.com.

Chargeflow saved my store. I was dealing with a high chargeback rate, and they automated the entire dispute process. The system is easy to use, the responses are well-crafted, and the support is fast. Since I started using it, I’ve been winning most disputes automatically. I chose Chargeflow because no other platform offered such a complete integration with Shopify + PayPal + Stripe. Best tool in the market. Review collected by and hosted on G2.com.

There was one case where a customer opened two disputes for the same order. I won the first one and got charged the success fee, but then lost the second one later. I think there should be a better way to handle duplicate disputes so sellers don't get penalized twice. Other than that, it works great. Review collected by and hosted on G2.com.

The fraud and risk checks allow us to identify suspicious orders at an early stage. Additionally, it automatically gathers all customer and order information from our platform, which greatly reduces the time we spend on manual data entry. The automatic submission to the card networks is also convenient, as we no longer have to send responses by hand. Review collected by and hosted on G2.com.

Occasionally, the dispute status updates are delayed, but this has not led to any significant issues. Review collected by and hosted on G2.com.

Chargeflow has a number of really great qualities. First, they do the job of winning disputes as good as any that I have tried. And I have tried a lot. As a company that sells shoes, where things can go wrong with sizing all of the time, the success rate is very high.

Secondly, the customer service is TOP NOTCH. They respond to any inquires very quickly. They explain as much as requested, and even handle specifics with me directly through email, so I don't have to navigate around the app as much. Review collected by and hosted on G2.com.

I think it's always great to win more cases, but the amount of cases that we win already is pretty good. Review collected by and hosted on G2.com.

I like how Chargeflow's dashboard is super clear. The system automatically drafts and submits dispute responses for chargebacks, which saves a huge amount of time compared to manual writing. The responses are consistently high quality and help improve win rates. The initial setup of Chargeflow was very clear and easy. Review collected by and hosted on G2.com.

Some updates like new chargebacks or status changes could be more immediate. Review collected by and hosted on G2.com.

very easy to setup and use. a set and forget solution for chargeback management Review collected by and hosted on G2.com.

it was hard to decipher Tiktok orders (that flow through shopify) and our regular shopify orders Review collected by and hosted on G2.com.

Really easy to use and to setup. We used it for a few months as a trial and it will definitely be something we look to continue. Review collected by and hosted on G2.com.

No real downsides as the costs of use are covered based on whether its won or not. This makes it a bit of a no brainer. Review collected by and hosted on G2.com.

I use Chargeflow to help me manage disputes for returns on my online Shopify store. I appreciate that the pricing is really good and very user-friendly, especially for new stores like mine. I like how Chargeflow aims to protect us as online stores and found the setup to be relatively simple and quick. I also enjoy the various integrated features for risk management and dispute resolution, like managing a dispute list where I can address issues like buyer review and bank review outcomes. Review collected by and hosted on G2.com.

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