Ease of use. Easy to edit and find everything that I need. Review collected by and hosted on G2.com.

I find that the home screen contains a lot of metrics that dont really provide the data that I need to see. It would be useful to be able to configure the home screen to my requirements. Review collected by and hosted on G2.com.

We had a problem with TikTok launching our chargebee pages that required some urgency to resolve. Even though we are likely a small customer for them, the support team recognized the urgency and importance to our business and helped us get to the bottom of the issue quickly. The support engineer was friendly, and the team provided us excellent feedback (including a detailed solution to the problem). Review collected by and hosted on G2.com.

Sometimes when we ask Chargebee a detailed question (not a support ticket) the immediate response is to schedule a meeting where we need to reiterate the question to get the ball actually rolling. Now I understand they want to make sure they clarify the question, which makes sense, but sometimes I think we could skip the first meeting and get into the details of the question right away. We are pretty good at trying to understand the product in detail before we ask a question, so the benefit of the doubt could be given. Not a big deal, but something to understand. Review collected by and hosted on G2.com.

I use Chargebee for subscriptions for Receipts Calendar, and it makes interfacing with Stripe more transparent. The dashboard gives me clarity on all the subscriptions with a granular view, which is so helpful since I'm a visual person. It's great because I can see everything immediately upon logging in, without the need to search or scroll. I also really like the customer service. The initial setup was very easy, with the onboarding call process being seamless and personalized. Review collected by and hosted on G2.com.

There isn't anything I dislike about Chargebee, yet! Review collected by and hosted on G2.com.

quick support, chat support, new features Review collected by and hosted on G2.com.

sometimes test page is not supporting every test case Review collected by and hosted on G2.com.

We’ve been using Chargebee to manage our subscriptions, and it’s been a fantastic experience. The platform is versatile and flexible, making it easy to adapt to our needs as we grow. The interface is straightforward and easy to understand, so we were able to get started without any headaches or long onboarding.

What we really appreciate is how smoothly Chargebee handles even complex billing scenarios, like recurring payments or customized pricing plans. It also connects well with the other tools we use, which saves us a lot of time and manual work.

Their support team is another big plus. Always helpful, quick to respond, and genuinely invested in solving any issues. Overall, Chargebee has made managing our subscriptions much simpler, letting us focus on running the business instead of worrying about billing. Review collected by and hosted on G2.com.

While we’re very happy with Chargebee overall, there are a few areas where we see room for improvement. Some of the technical limitations we’ve encountered are likely common to most subscription management tools, but they can occasionally require workarounds. The coupon system, for example, could be a bit more advanced and flexible.

Additionally, the data extraction and reporting features could benefit from an extra layer of complexity or customization. This would help reduce our reliance on external tools like Excel for deeper data analysis and insights. Review collected by and hosted on G2.com.

Chargebee’s interface is incredibly user-friendly, making it a breeze to set up. The support team was excellent, handling everything from invoicing to payment management. While it may seem complex, I appreciate its robust reporting features. Review collected by and hosted on G2.com.

Some connections or synchronizations, like those with ActiveCampaign, aren’t working properly. I reported these issues two years ago, but they haven’t been resolved. Additionally, for my small business, the software is quite expensive. Review collected by and hosted on G2.com.

It is a software suitable for invoices.. Review collected by and hosted on G2.com.

It is not very clear when it comes to upload old invoices, information of errors are not well explain, it does not help to be autonomous. There are fields which are optional but at the end they mandatory.. It's confusing, mostly when I fixed one issue and get to fix another

It is impossible to back dated an invoice on a subscription which started earlier but created later after the subscription itself.

The Add Charge : it is impossible to add more lines items and no draft view are proposed, same on Create Quick Charge, invoices are created directly without proposing to be in the Add to unbilled charges section

The Add One-Time Charges and Quick Charges is ok, but it does not adapt for MRR Review collected by and hosted on G2.com.

I find Chargebee easy to learn and use. The documentation is very detailed, which really helps in understanding and navigating the system. Review collected by and hosted on G2.com.

I find that many of our reporting requirements are not supported in Chargebee. Even though there's an option to build reports, consolidation is not available across multiple categories. Review collected by and hosted on G2.com.

Recently, we tried to migrate to QuickBooks, and let me tell you, it was an abomination. During those weeks, I have never missed a software like I missed Chargebee.

We are a high-risk business in the US and sometimes face legal and administrative issues because of this. However, Chargebee has made our life easier. You can collect a payment in seconds, and they don't judge you.

The payment collection features and tax adherence are top-notch compared to other software, like QuickBooks Payments. You don't have to recreate a subscription to add taxes. It will just modify the subscription you have. This is great to save time and for businesses who have little experience in US taxing.

Another thing that is great is their customer support team. When they respond, they send a how-to video. Not all customer services reps do that.

They've saved us countless hours of administrative work. Thank you so much!!!! Review collected by and hosted on G2.com.

So far so good. If I found one thing, I will let you guys know. Review collected by and hosted on G2.com.

The Team support on the Onboarding and the UI/UX is too Good Review collected by and hosted on G2.com.

Particularly their is no negative side but pricings may or should be in consideration if long term users come in Review collected by and hosted on G2.com.