Your support team is really great, and you have a good product overall. My main issue is with smaller improvements that don’t seem to be implemented. For example, it would be very helpful to add a “Due Date” column to the invoice list, ideally with configurable/variable columns so users can choose what they want to see.

Invoice Template can't be changed in one small detail: at the top of the Invoice, replace Invoice Amount with Amount Due. Review collected by and hosted on G2.com.

Not friendly to mistakes in subscription details - we can't change important details, should delete and start again. Review collected by and hosted on G2.com.

Billing automations and dealing with ad-hoc variations. The response rate of their support team is great and will try as much as possible to fully understand you issue at hand. Fully integrated with our product which is complex enough, but still does the job most of the time. It was pretty easy to pick up as well and they have good help guides. Review collected by and hosted on G2.com.

Sometimes it's difficult to immediately figure out the specific reason for failed charges depending on the payment gateway. Review collected by and hosted on G2.com.

The platform is very user-friendly and straightforward, even if you don’t have prior billing management experience. As a CSM, I use it a lot in my daily work, and it was simple to pick up right from the start. Now it feels second nature—everything I need is within easy reach, and the layout makes navigation quick and intuitive. The support team is also very responsive and helpful whenever I have questions. Review collected by and hosted on G2.com.

It would be great to have more options for bulk operations, as this would save a lot of time when handling repetitive tasks. I’d also appreciate more flexibility around retroactive tax refunds and applying tax information to invoices. Having these features built in would make the workflow even smoother. Review collected by and hosted on G2.com.

Chargebee provides outstanding integration options with robust APIs and webhooks, making it easy to connect with our internal applications. One of the standout features of Chargebee is its clear and intuitive interface for managing subscriptions and billing, which is much simpler to use than our previous system, Taxbill. From an administrative standpoint, Chargebee is well-organized, straightforward to configure, and offers clear instructions. This greatly facilitated our setup, testing, and transition to production. Review collected by and hosted on G2.com.

The AI chatbot support is still lacking in effectiveness. Despite following all the recommended steps, the chatbot was unable to resolve my issue, which meant I had to submit a support ticket and wait for a response. Improving the AI assistant, particularly for admin and developer-level troubleshooting, would significantly enhance the overall experience. Review collected by and hosted on G2.com.

I find Chargebee incredibly user-friendly with its easy-to-use interface, especially when it comes to searching for payments. Its ease of use significantly simplifies my daily workload, and it's very simple to set up, which is a big plus. The system's efficiency in handling payments, managing refunds, and tackling subscription-related tasks enhances my productivity. I appreciate the detailed response system it provides, as it aids in avoiding disputes by offering comprehensive refund and invoice management options. Overall, Chargebee contributes greatly to the seamless running of our daily business operations. Review collected by and hosted on G2.com.

I think Chargebee could be a little less finicky when it comes to handling spam payments and disputes. It can be challenging to deal with, and receiving alerts a bit faster would improve the experience. I wish it could notify me more promptly about these issues, similar to how Ethoca or Verify operate. Review collected by and hosted on G2.com.

It theoretically offers the services we need (the ability to offer paywalled content to subscribers). Review collected by and hosted on G2.com.

Not only does the WordPress plugin they provided us not work, they have flat out refused to fix the problem and claimed that we designed it and must fix it ourselves. Customer service is byzantine and inevitably ends with them simply repeating the problem back to us and marking the issue as resolved. A truly maddening company, extremely difficult to work with. Review collected by and hosted on G2.com.

Well-organized entities and good integration with other environments Review collected by and hosted on G2.com.

Massive updates sometimes require too much work Review collected by and hosted on G2.com.

I like Chargebee's instant payment solution as it helps me collect payments from customers and parents easily. The setup process was simple, and the support team is very good, offering help 24*7 with instant solutions. Review collected by and hosted on G2.com.

It took time to settlement Review collected by and hosted on G2.com.

I've been using Chargebee for a few months now and I found it very easy and intuitive. It offers a lot of flexibility in subscription plans, pricing, automating billing and payments, and the integrations. It almost never requires any manual intervention. You can create plans with flat, tiered or flexible pricing which really helps. I particularly found the integration with our analytics tool very useful. I found the tool very intuitive but as someone new in the field, their AI chatbot is a life saver. I almost never have to reach out to customer support as I get the answers from the chatbot itself. Unlike other chatbots, it doesn't just have pre-fed automated responses, which actually makes it useful. The customer support is also really nice and is very instant. And they are also very helpful and will send the information via email if you cannot be present for a chat. It can also handle international taxes very well and we don't have a lot to worry about it. Review collected by and hosted on G2.com.

There are some features that are locked behind a more expensive plan. For example, if you have an existing tiered plan with price A as flat for let's say 10 units and price B for more units, and you want to add a custom price C instead of B while creating a new subscription, then you can not type in the price manually. You can add a discount or you might just have to create a new plan first. There are workarounds for issues like this but this seems like a basic feature that should be available for all of Chargebee's plans. Also the chatbot isn't aware of the plan you are on and might suggest solutions that would work only on the best plan from Chargebee. You can, however let it know the plan you're on and then you get the appropriate recommendations.

They have also launched a new product catalogue which might fix some issues like this but I didn't get a chance to try it yet. Review collected by and hosted on G2.com.

We recently transitioned from Recurly to Chargebee and, even though we're still in the early stages of setting things up, our experience has already improved. With Recurly, support was frustratingly slow; issues were rarely resolved quickly, and starting a chat usually meant waiting for a follow-up by email. In contrast, my experience with Chargebee has been much smoother. When I encountered a problem and reached out to their support team via email, they responded promptly and resolved the issue right away. Review collected by and hosted on G2.com.

Nothing yet and hopefully never. So far things are going well. Review collected by and hosted on G2.com.