--- title: Chargebee Reviews meta_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 983 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 983 scale: '5' date_modified: '2026-07-21' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Chargebee Reviews **Vendor:** Chargebee **Category:** [Subscription Management Software](https://www.g2.com/categories/subscription-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 983 ## About Chargebee Chargebee is the billing and monetization platform built for the AI economy. From fast-scaling startups to global enterprises, we help companies capture, optimize, and scale revenue — no matter their GTM strategy or pricing model. Whether you’re experimenting with usage-based pricing, launching AI-powered products, or expanding globally, Chargebee gives you the flexibility and automation to grow with confidence. Chargebee is trusted by businesses of all sizes, including Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. To learn more about how Chargebee can help unlock and maximize revenue growth, visit Chargebee.com. ## Chargebee Pros & Cons **What users like:** - Users appreciate the **ease of use** of Chargebee, noting its user-friendly interface and efficient billing management. (146 reviews) - Users value Chargebee's **comprehensive subscription management features** , enhancing efficiency and productivity in their business operations. (109 reviews) - Users praise the **exceptional customer support** at Chargebee, noting prompt responses and helpful resolutions to inquiries. (105 reviews) - Users appreciate the **user-friendly billing management** of Chargebee, enhancing efficiency in payment and subscription handling. (92 reviews) - Users value the **seamless integrations** of Chargebee, enhancing automation and making billing processes efficient and smooth. (71 reviews) - Users appreciate the **robust and customizable features** of Chargebee, enhancing their SaaS business management effectively. (68 reviews) - Users appreciate the **easy integrations** offered by Chargebee, seamlessly connecting with various payment gateways and accounting software. (62 reviews) - Payment Processing (53 reviews) - Automation (49 reviews) - Customer Management (47 reviews) **What users dislike:** - Users face challenges with **limited customization** options and a steep learning curve for essential features in Chargebee. (42 reviews) - Users experience **poor customer support** with Chargebee, leading to delays and unresolved issues during critical processes. (42 reviews) - Users experience **access limitations** with Chargebee, facing issues that disrupt workflows and hinder development processes. (38 reviews) - Users find Chargebee **expensive** , especially with high costs for advanced features and essential reporting needs. (32 reviews) - Users find the **missing features** in Chargebee frustrating, leading to confusion and inefficiencies in their workflow. (32 reviews) - Users notice **feature limitations** in Chargebee, particularly in customization options and automated integration processes. (31 reviews) - Users report severe **billing issues** with Chargebee, including accidental deletion of customer payment tokens leading to major revenue losses. (30 reviews) - Users find Chargebee's interface to be **not intuitive** , complicating navigation and quick access to crucial information. (30 reviews) - Users often face **integration issues** with Chargebee, complicating setup and limiting functionality across various platforms. (26 reviews) - Users find **access restrictions** frustrating, particularly when adjusting existing subscriptions or enabling certain features. (24 reviews) ## Chargebee Reviews ### 1. Use chargebee for subscription management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Chargebee?** One stop solution for subscription management. Chargebee API documentation is very good. **What do you dislike about Chargebee?** Generating backdated invoice is difficult **What problems is Chargebee solving and how is that benefiting you?** Chargebee is one stop platform for subscription management so, we use chargebee for all the subscription management stuffs ### 2. Easy and comprehensive system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** I mainly utilize the subscriptions features. I appreciate how easy the set up on the backend is, and how painless the system is to use. **What do you dislike about Chargebee?** Lack of dashboard functionality - I'd like the ability to build out full dashboards with transactions. **What problems is Chargebee solving and how is that benefiting you?** Ease in the user signups and the backend development. ### 3. Easy to use many options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** Best about chargebee is the ease of use of the online program. It's very easy to keep tabs on all your members, their information and all your subscriptions. It's also easy to send out emails to customers **What do you dislike about Chargebee?** Even though a subscription is cancelled, auto billing does not automatically turn off. That sometimes results in unfair charges to customers who actually have already cancelled their subscription **What problems is Chargebee solving and how is that benefiting you?** It helps us run our membership administration. It makes the management of our membership administration a lot easier. We are nog necessarily more productive . But it is helpful. ### 4. Absolute the best support team ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Niels C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Chargebee?** The support, it's fast, very clear and always helps you out even with very complex issues. They for example send you very easy to follow videos how to do things in your situation. **What do you dislike about Chargebee?** Nothing it is working very stable and all features we need are included **What problems is Chargebee solving and how is that benefiting you?** The complex puzzle of subscription business ### 5. Manage subscriptions with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Chargebee?** * The UI is super easy to navigate * Amazing onboarding support - guidance at every stage of setup * Ready to use reporting modules **What do you dislike about Chargebee?** * Need a better integration with Hubspot **What problems is Chargebee solving and how is that benefiting you?** Eases subscription management with automated reminders for on-time renewals and account suspension for non-payment. ### 6. Chargebee Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Chargebee?** Easy to use, you can have separate companies and people create their user profiles. License details are clear, and we can add options when needed. IT would be great if we could put multiple start and end of licenses to freeze it for a certain period. **What do you dislike about Chargebee?** I cannot edit customer info when needed, I cannot easily create a client account or request a password reset for them, nor can I send them their own access link to edit their profile. Would like to have the possibility to give a trial period for options. **What problems is Chargebee solving and how is that benefiting you?** Organize client subscriptions and links to our web interface for user creation and management in a productive and user-friendly manner. Manage multiple company products separately. Would be great to be able to shift clients from one company to another. ### 7. The best subscription management software **Rating:** 5.0/5.0 stars **Reviewed by:** Roshan J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** It has all the features! Dunning, with a click of a button ask the customer to fill out their credit card info. securely, create additional subscriptions, make changes to the current subscription.... **What do you dislike about Chargebee?** Can't generate reports regarding future inventory needed to fulfill future orders (based on the current subscriptions). We deal in physical goods and this is very important to us. **What problems is Chargebee solving and how is that benefiting you?** Automatic billing, processing credit card and follow up if credit card fails. It removes the need for at least one employee needed to do these things. It also automatically generates subscription orders that we fulfill using Shipstation. ### 8. Chargbee has been a vital tool for our business **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** The ease of navigation and the support provided by the team has made using the product a dream. We would not be able to operate our day-to-day runnings without it. **What do you dislike about Chargebee?** At times we have to make changes to our subscriptions by jumping through a few hoops. If we had options to limit the amount of clicks it would assist in making it a easier and faster tool. **What problems is Chargebee solving and how is that benefiting you?** Chargebee is helping us to study our user's subscriptions and keep track of overall numbers and analytics. We use Chargebee to update our user's subscriptions between the options we provide. ### 9. A solid subscription management solution **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** The ability to manage our software via the Chargebee invoice is smooth and works well. We enjoy the ability to allow for all recurring charges to be automatically processed each month. **What do you dislike about Chargebee?** The invoicing options are a bit limited. It would be nice if we were able to edit an existing invoice, adjust the invoice date, service period dates, or NET terms after an invoice has already been generated. **What problems is Chargebee solving and how is that benefiting you?** Chargebee solves all our billing needs and benefits us by keeping our recurring revenue current. We enjoy the ease of usability with the Chargebee and it's features. ### 10. Great software with robust features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Chargebee?** The interface is simple and allows me to access customer information at a moment's notice easily. I use the software on a regular basis to address billing issues and assist customers with their signups. **What do you dislike about Chargebee?** Filtering information can be a bit of a challenge if you're unfamiliar with the interface. Since they regularly update, things move around quite a bit. However, past the initial learning curve, it's quite a smooth process. **What problems is Chargebee solving and how is that benefiting you?** As a CSM, I check in on customer's subscriptions regularly in order to help them to get the most out of their account and recommend potential upgrades and add-ons. Chargebee helps me to quickly and efficiently access this information. I also use the interface to analyse our churn on a quarterly basis to assist the CSM team's efforts. ### 11. Solid billing portal for subscriptions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** Chargebee is easy to navigate, has a clean interface, and gets the job done. **What do you dislike about Chargebee?** Chargebee's support documentation could be better, and there chat assistant needs some work. **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps me easily see an overview of customer billing agreements and invoice history. ### 12. Great product, great API, easy to integrate. **Rating:** 5.0/5.0 stars **Reviewed by:** Jon G. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2020 **What do you like best about Chargebee?** I really like the time machine. It speeds up integration considerably and is also great for checking if changes are doing what you expect. **What do you dislike about Chargebee?** Overall, chargebee has the features we need but like any off the shelf software, customization can be limited at times so sometimes we have to change to fit the chargebee workflow instead of changing the chargebee workflow to fit us. **Recommendations to others considering Chargebee:** Learn how to use the time machine. It’s a great time saver. **What problems is Chargebee solving and how is that benefiting you?** Chargebee works great for reoccurring subscriptions. It eliminates the need to be PCI compliant and reduces churn. ### 13. Makes work easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Chargebee?** Customer Support team, Reporting, Easy to use, Easy integration **What do you dislike about Chargebee?** Sometimes I need a report in a different format which chargebee doesnot support, and few features I would like to have that I am not able to get. **What problems is Chargebee solving and how is that benefiting you?** Invoicing Reporting ### 14. Meets all our needs - Wish there was better off-line payment tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Lessie P. | Data Integrations specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** I like that the user can have their own portal. They can change their payment settings, payment method, etc in their own portal. We no longer are needed as an intermediary for that data. **What do you dislike about Chargebee?** I wish there was better off-line payment tracking. For those clients that refuse to pay via cc or ach, I wish there was a way to track those checks received manually as paid. **What problems is Chargebee solving and how is that benefiting you?** All our billing is in one place. The user also has access to their payment information, subscription information, invoices, etc within their own unique portal. ### 15. Chargebee helps manage the subscriptions well. Roll backs and everything is great. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** Roll backs and everything is great. Can easily manage my customers. **What do you dislike about Chargebee?** Less number of analytics reports. Would like a few more insights. **What problems is Chargebee solving and how is that benefiting you?** Chargebee streamlines our subscription management and recurring billing. The fact that we can charge globally is amazing. ### 16. Easy to use, was able to integrate into business no problemo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** In my use case, the best thing that I like about chargebee is that I am able to bulk re-process failed payments. **What do you dislike about Chargebee?** At the time of writing this, there is no mobile application; so I've had to either use the mobile browser OR use the MAKE app, connecting the API. **What problems is Chargebee solving and how is that benefiting you?** My business allows customers to be able to use a single sign on account, go through the checkout process, and then decide if they would like to pay with a card OR with PayPal. ### 17. Excellent tool for our business! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew J. | Operations Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Chargebee?** Helps us collect recurring revenue easily from all of our website clients. Easy for me (who does not process the actual billing) to log in and check on a customer's status. **What do you dislike about Chargebee?** Can have some finicky controls around anything that's not recurring subscriptions. We use Xero in tandem with Chargebee for a full-featured invoicing solution. **What problems is Chargebee solving and how is that benefiting you?** Helps us tackle the issue of recurring billing easily for our MereChurch clients. It's a very set-and-forget solution for both us and the client, and they can update their own info in Chargebee if need be. ### 18. Easy to use for sales and tech people alike. **Rating:** 4.0/5.0 stars **Reviewed by:** Victor T. | Tech Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Chargebee offers everything you could expect from a recurring billing software. It's easy to use for sales and tech people alike. And being able to easily offer multiple payment methods to our users is perfect when you have both amateur and professional users. **What do you dislike about Chargebee?** Pricing, being based on a percentage of revenue, is probably ideal for small businesses, but becomes increasingly difficult to justify as the company grows. **What problems is Chargebee solving and how is that benefiting you?** It helps us easily manage invoices and subscribtions automatically (by our users from our app) and manually (by our sales team from Chargebee's website). ### 19. Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Agne C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** It is amazing tool for subscription management. Makes it easy and fits different pricing setups. Having a SaaS business without chargebee would be much harder. It provides a good view into your revenue. **What do you dislike about Chargebee?** Importing could be improved. Now you can not import stuff for your live site to test site. So if you want to test changes on your existing clients you will have to import them separately. **What problems is Chargebee solving and how is that benefiting you?** Easier subscription management. Upsell management and increase revenue by charging pro-rate for uogrades. Revenue tracking and all team enablement to issue invoices. ### 20. Terrible customer experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Chargebee?** The product has multiple features, however there is a lack of support and customer service **What do you dislike about Chargebee?** Chargebee have a terrible sales, onboarding and customer success team. I do not see how they retain any customers. The product is good but if you have any issues the team are not accomdating and the customer success might as well be non existent. **What problems is Chargebee solving and how is that benefiting you?** Bringing multilple revenue / billing products together **Official Response from Tanvi Manchanda:** > Hi, we are truly sorry to hear about your recent experience with Chargebee, and genuinely appreciate your feedback. Our goal is to ensure a seamless experience for our customers, and we regret that we didn’t meet those expectations. We'd appreciate an opportunity to make things right. If you're open to it, please reach out to us directly at reviews@chargebee.com, and I will ensure your concerns are addressed promptly. ### 21. Richest and most flexible subscription management software that exists **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Chargebee?** The option to configure different types of plans, free trials, raising singular invoices or recording offline payments (along with a test site), along with the option to send emails directly to customers from the dashboard is immensely helpful. It makes it an all-in-one solution to manage your saas subscriptions. Also, the revenue analytics are the cherry on top! **What do you dislike about Chargebee?** 1. Unexpected downtime in accessing their dashboard. 2. More flexible filters and sorting options in their dashboard screens would be immensely helpful, today we export the data and analyze in excel. **What problems is Chargebee solving and how is that benefiting you?** Manage subscriptions of customers, integrate with payment gateways, and customer emails about their subscriptions. Revenue analytics to view your MRR and Churn and always be on top of those numbers ### 22. Chargebee Review **Rating:** 3.5/5.0 stars **Reviewed by:** Brenda B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** It is easy to find customer data and the type of plan associated with each account. This helps us provide fast support to users that need to know their account status. **What do you dislike about Chargebee?** We cannot automatically charge users who enter a new and valid card what they are overdue & restart their monthly billing. The button to reactivate is a little hidden. **What problems is Chargebee solving and how is that benefiting you?** Chargebee handles all of our customer plans, ranging from monthly to yearly, and sends POs to our customers. This automation helps us to focus our efforts on our product. ### 23. Fantastic Platform - Perfect combo of Stability, Flexibility, and Support **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Chargebee?** The platform is extremely intuitive and has tons of tools for almost every edge case your customers can throw at you. This combined with the ability to customize the platform to your specific business needs has a ton of value, especially for an organization that has not yet reached 'enterprise' level. Providing the ability to sell or resell a SaaS solution as a small business is key, given the shift of the market towards subscription and service products, vs traditional one time purchase commodities. **What do you dislike about Chargebee?** The right documentation can be tricky to find sometimes. Granted, when a company expands their product at the rate Chargebee has, this is an acceptable negative. Thankfully, the support team is almost always instantly available to help bridge this negative gap. **Recommendations to others considering Chargebee:** Do it. They will make the product fit to your needs. **What problems is Chargebee solving and how is that benefiting you?** We have been able to better support our customers and provide a solution unique in our industry. The scalability we are able to accomplish Chargebee is incredible. Over time as we have grown more accustomed to the platform and learning its niche features, it has assisted us in opening up additional revenue streams, ones that were not even considered as viable before onboarding. ### 24. Powerful but expensive; platform is improving over time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Chargebee?** Chargebee seems to be improving the platform over time. We used to have a lot more bugs and workflow blocker issues, but lately there's a lot less complaints from our admin team who daily use it and even some complements. The platform is pretty powerful and handles a lot of exception use cases that are important to our business. Overall it's very robust and fully featured solution for SaaS business. However as we grow, we will look have to other options that are not priced on billing $. **What do you dislike about Chargebee?** Expensive and had a somewhat steep learning curve for our admins **What problems is Chargebee solving and how is that benefiting you?** Subscription billing ### 25. Great service **Rating:** 4.0/5.0 stars **Reviewed by:** Lee T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** Chargebee is an excellent service that helped us get our subscription service up and running fast and reliably. It has worked great for us, and it's flexible enough so it was able to keep up with changes that have been to our business model on our journey. **What do you dislike about Chargebee?** Nothing I can think of at the moment. Works pretty well. **What problems is Chargebee solving and how is that benefiting you?** It helps us with managing our whole billing process and gives us great insights. It allows us to focus on our core solution and not the billing part. ### 26. Chargebee for Memberships **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** The ease of use for our members. They can pause, cancel, or update their membership easily. **What do you dislike about Chargebee?** The backend billing user interface. It's not simple or clear. **What problems is Chargebee solving and how is that benefiting you?** Chargebee handles all of our monthly subscription billing. ### 27. Expansive usage, good support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Chargebee?** The option to control subscriptions in fine detail, billing options, support assistance, plenty of integrations **What do you dislike about Chargebee?** The reporting could still use some work, especially in providing options to show tables with monthly/yearly overviews **Recommendations to others considering Chargebee:** Ensure that your data structure is in line with what Chargebee expects; if need be, break up the integration into separate parts if you need to import large amounts of data. **What problems is Chargebee solving and how is that benefiting you?** Ensure one source of truth, better subscription management, more structured product management ### 28. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Chargebee?** Good product, ok expericen with account manager **What do you dislike about Chargebee?** Nothing to report, overall ok solution for our needs **What problems is Chargebee solving and how is that benefiting you?** Saas subscription billing ### 29. Amazing platform and very easy for membership overviews **Rating:** 5.0/5.0 stars **Reviewed by:** Joep L. | CEO, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** All specific membership data! With a few clicks you can see how well you are performing. Also revenue wise the overview is very clear. **What do you dislike about Chargebee?** For me there could be a better follow up in unpaid invoices. For our platform it would be nice to somehow "freeze" the account when invoice are unpaid. The member activly should fix the payment. **What problems is Chargebee solving and how is that benefiting you?** We did not had a working credits system before now with chargebee we have a very good to which can provide us these specific tasks ### 30. User friendly and the team is very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Tanya C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Chargebee?** Automated invoicing and emails. Ease of Use **What do you dislike about Chargebee?** Refunding an invoice and unable to reprocess the payment of that same invoice with a new payment method **What problems is Chargebee solving and how is that benefiting you?** Saves time with the automated invoicing ### 31. Great subscription management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Chargebee?** As a developer, I really like their API and SDK. In particular, their webhook handling and reporting seems really good - it's very easy to see what was sent, and to replay messages if needed. **What do you dislike about Chargebee?** The branding options are a bit limited, and the email customisation feature is a bit clunky (although it is fairly powerful and flexible) **What problems is Chargebee solving and how is that benefiting you?** Securely capturing and storing customer payment details; managing voucher codes; managing communication with customers about upcoming payments, failures, and updating card details ### 32. Reliable and easy to navigate platform for finances and keeping track of our products/services. **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria S. | Affiliate Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Easy to customize to suite your needs. Information is very straightforward and laid out in easy to view methods. There are a lot of filters in place to make searching for something specific much easier to locate. **What do you dislike about Chargebee?** Overall I haven't seen any major things that have caused a big hindrance to our operations. I don't like that you can't change/customize the Subscription Key ID. **What problems is Chargebee solving and how is that benefiting you?** Providing us with ways to keep track of billing and managing our subscriptions and offered service-tiers. ### 33. chargbee developer **Rating:** 4.5/5.0 stars **Reviewed by:** Taras D. | Lead Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Subscription Management: Chargebee offers a comprehensive set of features to manage subscriptions effectively. It enables businesses to customize subscription plans, handle free trials, prorate charges, and more. **What do you dislike about Chargebee?** Pricing: Some users find Chargebee's pricing to be on the higher side, especially for small businesses or startups with tight budgets. **What problems is Chargebee solving and how is that benefiting you?** Automated Billing: Managing recurring billing can be complex, especially when dealing with different plans, pricing tiers, and billing cycles. Chargebee automates this process, reducing manual effort and the possibility of errors. ### 34. Clean, effective platform for tracking customer Subscriptions **Rating:** 4.5/5.0 stars **Reviewed by:** Jomar F. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Chargebee?** The UI is clean and straightforward, quickly displaying all pertinent information per account. Writing notes per account and tracking activity fast is a significant plus. **What do you dislike about Chargebee?** It would be nice for customers to enroll multiple users to access their account. CS and Accounting require some lift to work with customers to change over account ownership. **What problems is Chargebee solving and how is that benefiting you?** Integration of subscription management and MRR data with Salesforce to produce valuable Reports. ### 35. Centralising data management and payment portal controller **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Chargebee?** One stop shop for large subscription model organisations. Very good data controls. Reliable all important subscription renewal/reminder efforts. Good detailed interaction interfaces such as letters, e-reminder-shots with clients. **What do you dislike about Chargebee?** The reports are good, yes, but we do prefer the classical forms that are now being removed. And we have inquired though not resolved the need for a clear, monthly gross total income report (no MRR, accruals etc). **What problems is Chargebee solving and how is that benefiting you?** One stop shop with all the payment APIs in place. Very easy to set up scripts for the website – that is a big plus. We can set up plans and make flexible modes within those plans with add-ons. That is a very useful area of the CB experience ### 36. Very easy to use and complete solution for payment. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Chargebee?** We use Chargebee for our SAAS app and it is super useful for payment processing and collecting from our customer. **What do you dislike about Chargebee?** The API of the Chargebee is little bit complicated. The document needs to be robust and clear for every steps. It is sometimes very confusing. **What problems is Chargebee solving and how is that benefiting you?** The main problem thay is solved by Chargebee is same page checkout UI. It is very useful in case of SAAS app. ### 37. Everything we need to manage our SaaS customers and their subscriptions **Rating:** 5.0/5.0 stars **Reviewed by:** Account O. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Chargebee?** Because we were self funded, their free account provided us with an economical way to get up and running. Their hosted pages reduce the dev time to go to market and their webhooks enable us to setup an account in minutes. **What do you dislike about Chargebee?** The only part of ChargeBee I dislike is the AI powered help chat function. However, after you actually bypass the automated help, their support is excellent. **What problems is Chargebee solving and how is that benefiting you?** ChargeBee successfully manages customer sign-up from our website, subscription management through their portal, billing, data sync between ChargeBee and our CMS, customer account management from within our application. ### 38. Was more affordable at first but now seems to be charging alot. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** The first thing I want to mention that I like about this app is the Convenience. Second, I would like to point out that the platform is very user-friendly. Lastly, it doesn't have many glitches or downtime. **What do you dislike about Chargebee?** Price. Price. Price. It should be based on how much revenue you bring in yearly. Not only from the beginning. If I bring in say $25k for the 2nd year I should be charged the same amount for if I was to bring in $75k the 3rd Year. **What problems is Chargebee solving and how is that benefiting you?** Keeping track of my paying clients and subscriptions. This helps because it is easier to manage while not spending hours each day of all the pending transactions. ### 39. Ready to Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly Y. M. | CEO and Cofounder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Chargebee?** Chargebee is flexible and has the building blocks we need at this stage and scaling **What do you dislike about Chargebee?** Onboarding to any software is not the thing you want to do when you want to move quickly. The time was worth it. **What problems is Chargebee solving and how is that benefiting you?** Chargebee allows us to test different subscription plans by customer, prorate subscriptions, manage thousands of new users at a time. We also now have a better tool to manage our growth and report our successes. ### 40. Chargebee Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chargebee?** Being able to sync to QBO and other apps. **What do you dislike about Chargebee?** It can be quirky. Can't remove a discount when editing the subscription. When the pdf invoice prints the last client's info is covered by the discount box information. We have made support tickets several times for this. Doesn't always allow you to back date. **What problems is Chargebee solving and how is that benefiting you?** Allows us to bill our customers ### 41. Powerful and easy to use subscription management **Rating:** 5.0/5.0 stars **Reviewed by:** Robert W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Chargebee has a great set of features that fit almost any size of subscription based business. We have used it since we were quite small and it has grown with us reliably. It just works for the most part and fits in with our application eco system very easily. **What do you dislike about Chargebee?** For very small businesses it may be a little expensive. **What problems is Chargebee solving and how is that benefiting you?** Reliable management of our customer subscriptions and customer billing both online and offline.. ### 42. Great experience using Chargebee for our subscription model **Rating:** 4.0/5.0 stars **Reviewed by:** Craig M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Chargebee?** Ease of use and ability to make changes effortlessly. **What do you dislike about Chargebee?** I haven't yet came across anything I dislike about Chargebee **What problems is Chargebee solving and how is that benefiting you?** Understand our customer base and management of subscriptions ### 43. Easy to use, great customer portal **Rating:** 4.0/5.0 stars **Reviewed by:** Vinnie D. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Chargebee?** At least for us, there's just the right amount of features. CB does what we need, which is to faciliate clients initializing subscriptions and for us to be able to easily manage them and update them. **What do you dislike about Chargebee?** Sometimes the menus can be less than intuitive, where items are in a place that you wouldn't expect. Also, the main site search should include all subscriptions and customers, not just features. **What problems is Chargebee solving and how is that benefiting you?** CB helps us as a small agency to manage a lot of client subscriptions easily. The portal is great; for instance, you can send a nice customized email to a client who needs to update their credit card. ### 44. Happy user of the product - French company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Chargebee?** - Chargebee is very reliable and very easy to use. - We've never had any issue with the software. It runs as expected. - The interface is clean. - We have an integration with a payment gateway to automate the direct debits, it works well, full automated. **What do you dislike about Chargebee?** - It took us a week to do all the settings on our own to get going at the beginning, but the settings were all straight-forward so in the end it was pretty easy. There is also a sandbox environment where you can do all the settings, test them and them deploy them in production. - It can get a bit expensive when you grow **What problems is Chargebee solving and how is that benefiting you?** - Managing our subscriptions - Generating & sending the invoices automatically to our customers - Triggering our payment gateway to get the payment - Following the incoming cash flows ### 45. Easy to use, robust analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Niyathi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** The UI is very intuitive, and there are many different ways to obtain key metrics that we use internally to measure our growth. **What do you dislike about Chargebee?** Some features, like generating coupons and viewing options for Subscriptions, could be more robust **What problems is Chargebee solving and how is that benefiting you?** Chargebee helps me to get an overview of our performance and growth overall, and also gives me the option of deep-diving into various subscriptions and how they are impacting our revenue. ### 46. Easiest SaaS subscription billing platform I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Rob M. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Chargebee?** We went from using WHMCS for our billing platform when we were primarily a Domain Registration reseller. As we've grown over the years, we needed a more robust and reliable platform. Chargebee has been not only the easiest to use, but the platform itself is amazing. Add your product, Add your client, Add your subscription and then Add payment details - DONE! Set and forget, which gave us time to find new clients and not be stuck configuring our billing platform. The support is not only fast and friendly, but the support team stick with any issue until its resolved. I highly recommend Chargebee for any size business that is in the subscription industry. **What do you dislike about Chargebee?** I would love to see more education around getting the best out of Chargebee. I am enrolled on all of the courses, but would like to see more around reporting and best practices. **What problems is Chargebee solving and how is that benefiting you?** Chargebee has removed the headache around recurring billing. Adding plans & subscriptions is easy, and the pro-rata billing is the best invention ever. We have made an additional 20% in revenue by billing pro-rata, as in the past, we just started charging on the next billing date, as calculating the "days before the next invoice" was just too cumbersome. ### 47. Excellent services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Chargebee?** The UI is user-friendly. Website is responsive and the support for customers is on point. There are improvements that are very up to date to the needs of our company. **What do you dislike about Chargebee?** Nothing. I can't remember anything that slowed us down in using Chargebee. Over the 3 years of daily that we are using Chargebee there was I think only 1 or 2 instances it was down but it immediately went up again in a few minutes. **What problems is Chargebee solving and how is that benefiting you?** Chargebee has solved the information needed to service our customers better. Identifying the transaction correctly in every hour and every day. Thus resulting accuracy for our reports. ### 48. Fantastic Full-Service Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Michael W. | Co-Founder, President, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** I'm really a fan of the newest UI introduced by Chargebee. In the last 5 years, they have moved 5 decades forward in their design. **What do you dislike about Chargebee?** It's expensive. But all monthly recurring billing platforms are expensive. **What problems is Chargebee solving and how is that benefiting you?** Our old platform required lots of manual intervention. It caused so many billing errors and ultimately gave our customers an unprofessional experience. Chargebee is flawless and automates our entire process. ### 49. Easy to use and manage subscriptions **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chargebee?** Chargebee is easy to use from a UI perspective, you can easily create subscriptions with discount codes, payment frequency, etc. It has a generous startup offer for 1 year **What do you dislike about Chargebee?** It becomes expensive as you grow as it charges a commission on the revenue. Also, most of the basic features are being made available as add-ons which again adds to the cost. Need to add more payment gateway integrations, especially for the Indian market **What problems is Chargebee solving and how is that benefiting you?** It helps us for creating subscriptions for our business as per our desired frequency (monthly, quarterly, annual). Basic growth reports on MRR growth, churn etc is also useful ### 50. Reporting needs massive improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Emily C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Chargebee?** Consistent tracking of the standards SaaS metrics and subscription metrics. **What do you dislike about Chargebee?** Reporting is obismal. You will need to link to another tool to gather useful data and insights . Limited integration customization available. **What problems is Chargebee solving and how is that benefiting you?** It solves the basic function of subscription billing management **Official Response from Tanvi Manchanda:** > Emily, thank you for taking the time to share your feedback. I want to assure you that we're continuously working on improving our reporting features to provide you with more robust options. Would you be open to meeting with someone from our team/your CSM to share your insights and challenges further? If so, please contact me directly at reviews@chargebee.com and I can coordinate the meeting. ## Chargebee Discussions - [What is Chargebee and what does Subscription Billing mean?](https://www.g2.com/discussions/chargebee) - 1 comment, 3 upvotes - [Do you charge separately for every site that I create in Chargebee?](https://www.g2.com/discussions/site-fees) - 1 comment, 1 upvote - [Why should I use Chargebee instead of building my own billing system?](https://www.g2.com/discussions/billing-system) - 2 comments, 1 upvote - [What is Chargebee used for?](https://www.g2.com/discussions/what-is-chargebee-used-for) - 1 comment - [How do you handle a subscription?](https://www.g2.com/discussions/how-do-you-handle-a-subscription) - 1 comment - [View Chargebee pricing details and edition comparison](https://www.g2.com/products/chargebee/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+05%3A06%3A00+-0500&secure%5Bsession_id%5D=78f052e4-35c0-4f4a-beb1-aedd568751d6&secure%5Btoken%5D=07c6a12dcbe6cf1b23b9f3d9f18a74ca126c999ee406decf039c796a680f430e&format=llm_user) ## Chargebee Integrations - 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Accounting & Finance** - Autonomous Task Execution **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Dispute Management - Escalation **Revenue Performance** - Customer Performance - Contract Performance - Revenue KPIs - Pricing & Discounting - Offering **Bill Processing** - Consolidation - Batch Invoicing - Management **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Analysis** - KPIs - Dashboards - Segmentation - Revenue Optimization **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing **Revenue Optimization** - At-Risk Customers - Offer Optimization - Customer Churn - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Revenue Optimization ** - Forecasting - Promotion Programs - Pricing Optimization - Re-evaluation **Integration** - Accounting - Payments - ERP **Pricing** - Standard Price - Discounts - Optimization **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management **Agentic AI - Subscription Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Integration** - ERP and Accounting - Sales and Marketing - Quote-to-Cash - APIs **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Integration - Usage-based billing Software** - Accounting - Payments - ERP **Agentic AI - Billing** - Autonomous Task Execution **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top Chargebee Alternatives - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) - 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