--- title: Chargebee Reviews meta\_title: 'Chargebee Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 989 reviews by the users' company size, role or industry to find out how Chargebee works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 989 scale: '5' date\_modified: '2026-08-12' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Chargebee Reviews & Product Details Visit Website Chargebee is the billing and monetization platform built for the AI economy. From fast-scaling startups to global enterprises, we help companies capture, optimize, and scale revenue — no matter their GTM strategy or pricing model. Whether you’re experimenting with usage-based pricing, launching AI-powered products, or expanding globally, Chargebee gives you the flexibility and automation to grow with confidence. Chargebee is trusted by businesses of all sizes, including Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger, and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2. To learn more about how Chargebee can help unlock and maximize revenue growth, visit Chargebee.com. * * * Product Website Chargebee Seller [Chargebee](https://www.g2.com/sellers/chargebee) Discussions [Chargebee Community](https://www.g2.com/products/chargebee/discuss) Languages Supported German, English, French, Italian, Portuguese, Spanish Solution Type All-in-One Overview by IT Tools Show More ## Pricing Pricing provided by Chargebee. ### Starter Starting at $0.00 [ View More Pricing Information ](https://www.g2.com/products/chargebee/pricing) ## Chargebee Integrations (30) What do users say about integrations? 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LJ Logan J. Head of Operations Small-Business (50 or fewer emp.) 7/21/2026 "Truly a last resort tool for multi-entity billing -- avoid it if you can!" 0/5 What do you like best about Chargebee? Chargebee is broadly useful for multi-entity businesses who need a billing solution, as it's functionally the only tool in the market that serves this need. Other than literally doing that, it is awful. Review collected by and hosted on G2.com. What do you dislike about Chargebee? Chargebee's UI is by far the most complicated and unintuitive I have ever used in my entire life. Settings that you would expect to work with a single click, like auto-renewal, require manual intervention on every invoice. Adding products is as complicated as solving a Rubik's cube. Getting in touch with their support takes days, and most support agents will tell you that they either don't know how to solve your problem or they are uninterested in doing so. Chargebee will even do stuff like delete your password, encourage you to create a new password, and then tell you that you can't use your old password to change your password because they deleted that password. All-In is one of the worst tools I've ever used. I actually think they need to burn down the app and start over if they want this to be successful. I desperately hope that someone creates an alternative to this wretched service. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Chargebee is literally plugging a hole in my billing system that allows multi-entity and multi-currency billing. It does that at a very basic level. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JM Jim M. President Small-Business (50 or fewer emp.) 1/2/2026 "Avoid Chargebee at all Costs, All they care about is getting you to sign up and pay for a year" 0/5 What do you like best about Chargebee? There is sadly very little to like about chargebee Review collected by and hosted on G2.com. What do you dislike about Chargebee? Promise their system is robust and can handle any needs. Couldn't handle our simple billing needs and then tried to force us to pay for an entire year. Complicated pricing for their service and a lot of fine print in everything they do. Missing very basic things you would expect from any billing solution, back end is complicated and simple tasks take longer than using something like Quickbooks Online. Everything is centered around subscriptions not recurring billing. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? We approached chargebee with simple billing needs. We have clients that sign up for custom marketing packages that we have to invoice or charge a payment on file each month for the same amount until their package changes. Was told our needs were simple and easy to handle. Promised their system would be more efficient to setup and their system would save us time updating our clients payment methods when they expire or are updated, and that we could have more options on our payment processor. We were using Quickbooks Online, stuck with their payment processor and lacing simple things in QBO like the ability to retry payments through auto dunning etc. Sales team promised all simple tasks, and the ability to integrate with QBO and sync data etc. Signed up on their started monthly plan. Discovered quickly everything was centered around subscriptions, no easy way to generate one off invoices, and couldn't even handle a simple task like setting up a recurring subscription that charged a client on the last day of the month in arrears for that month's services. Since we didn't have a limited set of "plans" and most of our customers had various items each client wold require a lot of manual work getting the pricing setup because everything is tied to subscriptions and plan pricing with limited options to customize. Spent several days and countless hours trying to find workarounds to get it to work, but finally gave up. Took the time to share issues with their team, and no solutions just workarounds that required more manual effort. Their pricing structure is based on ARR and gets expensive with overage charges if you have fewer clients that you need to bill higher amounts for. If you run a gym or sell software subscriptions for low value and only offer a couple plans / prices and you want to bill in advance and have client prepay and don't need the ability to do a one off invoice then maybe their solution will fit. Otherwise, don't assume anything just because it's a well know billing solution. To make matters worse, When I tried to part ways because I was tired of spending so much time and also realized their solution even if they could somehow address all of our issues, it would require more time and headache setting up and maintaining than we would ever save anywhere else, rather than respecting their solution wasn't a good fit for our needs within a week after we signed up they tried to claim we agreed to a 1 year term and are saying they are going to continue sending us invoices for the next 12 months. I never signed a contract they claimed I agreed to those terms when I signed up which I never saw and regardless it just shows all they care about is getting you signed up and then trying to collect money without any accountability to provide a solution that works for your needs. I don't normally take the time to leave negative reviews, I believe in giving people grace but in this case I feel I need to because their billing actions are completely unacceptable and their service and support frankly leaves a lot to be desired especially for the price they charge. Let this be a warning to all to look elsewhere. Or know 100% and have tested their solution to meet all your needs before signing up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Arliegh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arliegh B.") AB Arliegh B. C Small-Business (50 or fewer emp.) 2/5/2026 "Complex Setup, Unfair Revenue Share" 1/5 What do you like best about Chargebee? I like that Chargebee, despite being a bit complex to use, allows us to really dive into what's working for our business and what's not. It provides a simple way to bill customers, which is beneficial. Review collected by and hosted on G2.com. What do you dislike about Chargebee? I think that Chargebee is a very complex system for the everyday user, especially internally. And I think that them taking a revenue share is a pretty unfair tactic used by them where they're basically gonna make a percentage of the revenue of our company based on how much we bill. It was not very easy. It was actually quite complex and took a ton of back and forth to actually migrate all of our data over, and it took quite a few months. So it was not easy. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Chargebee allows me to manage billing effectively and review key statistics for our company. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![The Cincinnati R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "The Cincinnati R.") TR The Cincinnati R. Web and Media Editor Small-Business (50 or fewer emp.) 12/3/2025 "Avoid at all costs" 0/5 What do you like best about Chargebee? It theoretically offers the services we need (the ability to offer paywalled content to subscribers). Review collected by and hosted on G2.com. What do you dislike about Chargebee? Not only does the WordPress plugin they provided us not work, they have flat out refused to fix the problem and claimed that we designed it and must fix it ourselves. Customer service is byzantine and inevitably ends with them simply repeating the problem back to us and marking the issue as resolved. A truly maddening company, extremely difficult to work with. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? We wanted to provide users with subscriber-only WordPress content but were required to use a service that syncs with Authorize.net. Chargebee was the only option approved by our university. Review collected by and hosted on G2.com. Show More Response from Tanvi Manchanda of Chargebee [Editedit](https://www.g2.com/survey_responses/chargebee-review-12041103/official_response/edit) Hi there, we’re truly sorry to hear about the challenges you’ve been facing, and we appreciate you taking the time to share your feedback. The experience you described is not the level of service we strive to deliver at Chargebee, and we are actively working to resolve the problems you've encountered. Ravi from our team reached out to you via email on Monday, December 8. We would like to connect directly with you, and we would appreciate if you could respond to Ravi’s email so we can continue to assist you promptly. Thank you for your patience, and again, we’re sorry for the inconvenience you’ve experienced. Current UserValidated ReviewerSource: Organic ![Morgane B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Morgane B.") MB Morgane B. 12/29/2025 "Costly Reporting Overshadows Tailored Billing" 1/5 What do you like best about Chargebee? I like the possibility to tailor subscriptions and add-ons to our software. It's necessary to bill our customers according to their usage. Review collected by and hosted on G2.com. What do you dislike about Chargebee? I find the reporting catastrophic. I needed help for basic reporting, and you need to pay $299/month extra just to have a basic report of your customers' payments and add-ons information. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Chargebee helps us by invoicing customers on monthly invoices and tailoring subscriptions and add-ons to our software, making it necessary for billing our customers according to their usage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Edward G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward G.") EG Edward G. CEO Small-Business (50 or fewer emp.) 3/1/2025 "My account is being held hostage!!☠️☠️☠️" 0/5 What do you like best about Chargebee? i have not been happy with using the product Review collected by and hosted on G2.com. What do you dislike about Chargebee? We are are tech startup that has been lied to since starting our account. After paying $400/month for over 2 years i finally found out about the started plan with no upfront cost and as a prerevenue company this would have been immensely better. after requesting to switch we were delayed and invoiced at the paid plan pricing and after objecting to the invoices our account was diabablized and we could not access the account. One of our ealy adopter clients messaged asking not to renew her annual plan after being diagnosed with cancer and i cannot access the account to cancel her subscription! This is terrible. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? creating subsciptions and invoicing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 10/30/2024 "Unstable product and unreliable support without ownership" 0/5 What do you like best about Chargebee? Chargebee is a very advanced tool with many overviews, account hierarchy, billing portal, and more. Some features distinguish Chargebee from others. It's also an open solution where you can connect many different payment providers. Review collected by and hosted on G2.com. What do you dislike about Chargebee? We experienced many critical bugs which deleted payment data of customers, created a data leak by sending invoices to the wrong customers, and releasing features with bugs to production. The worst part is that their support is unreliable and doesn't take ownership. Your account manager is gone after the agreement is signed, and support doesn't follow through with their actions. While Chargebee is an advanced solution, it has many bugs which are not acceptable for any self respecting company. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? We needed insights into our subscriptions. and a solution which supported multiple levels in account hierarchy. Chargebee does all this and makes it easy accessible. This provides us the insights and possibility without having to code it ourselves. Review collected by and hosted on G2.com. Show More Response from Tanvi Manchanda of Chargebee [Editedit](https://www.g2.com/survey_responses/chargebee-review-10430215/official_response/edit) Hi, we are really sorry to hear about the issues you’ve experienced. The experience you described does not reflect the level of service we strive to deliver, and we want to help make it right. If you could reach out to us directly at reviews@chargebee.com, we would like to address these issues promptly and ensure a better experience going forward. Thank you. Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/2/2024 "BEWARE: Migrating To Chargebee Could Literally Put You Out Of Business!" 0.5/5 What do you like best about Chargebee? The platform interface is easy to use and includes some good features that accommodate customized sales workflows. Review collected by and hosted on G2.com. What do you dislike about Chargebee? After a month preparing for our initial onboarding, Chargebee made the one absolute worst mistake possible -- they ACCIDENTALLY DELETED ALL OUR CUSTOMER PAYMENT TOKENS. We noticed the issue because all of our customer payments began failing. Chargebee told us that we would have to ask each of our customers for new payment information, which in my mind meant an inevitable loss of 50-70% annual recurring revenue. We anticipated that a large number of our customers would either cancel their subscriptions in this economic climate or simply wouldn't respond despite our efforts to contact them. With this one mistake, Chargebee effectively cut off all our recurring customer payments, truly the lifeblood of our company. Our entire organization began preparing for massive cost cutting and the very real prospect of going out of business. Full story below: For the past two years, we were using another subscription management platform, but after a very aggressive sales process at the end of last year, the Chargebee team convinced us to switch over. The initial onboarding process went fine, as we spent weeks preparing for the platform migration. This included exporting all our customer, subscription, invoice, and payment tokens (which are stored in Braintree). When it was finally time to do the migration, things seemed to go smoothly, but soon after we noticed that payments were failing. We initially reached out to Braintree to understand what was happening. They mentioned that the tokens were deleted. We asked them to restore the tokens, but they said that they received deliberate requests to delete the tokens and they were not recoverable. I finally asked who made those requests and it turns out all the API calls to delete the tokens came from Chargebee. After bringing this up to Chargebee, Chargebee admitted the mistake and tried to get Braintree to restore the tokens, to no avail. They suggested that we start reaching out to all our customers to get new payment information, but this didn't seem like a viable solution. The next few weeks were the most stressful weeks in the history of our company. I ultimately had to leverage my personal connections to reach the head of Braintree to get a senior technical resource on their side to restore the tokens. Unfortunately, not all the tokens could be restored. And then we had to painstakingly fix the remaining subscriptions and recoup all the missed payments that happened while our tokens were gone. I reached out to the CEO of Chargebee explaining the cost this incident had on our company: \* Lost revenue from tokens that could not be restored \* Use of political capital to find and engage with the executive leadership at Braintree \* Extensive hours spent by my team and myself to investigate, troubleshoot, engage with Braintree, resolve and test the issue \* Psychological distress and anxiety among our entire company However, all three emails were ignored and we were not compensated in any way for what happened. Hopefully they don't treat all of their clients this way, and more importantly are more careful in their migration processes. Incidents like this can truly derail a small business and potentially put them out of business. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? Subscription billing and management Review collected by and hosted on G2.com. Show More Response from Tanvi Manchanda of Chargebee [Editedit](https://www.g2.com/survey_responses/chargebee-review-9601985/official_response/edit) We deeply regret the issues you experienced during your onboarding with Chargebee. We understand the severity of the mistake and sincerely apologize for it. We do not take this lightly. Our team has implemented process changes to prevent similar incidents in the future and will also contact you to schedule a call. We value your feedback and are dedicated to learning from this experience to better serve you and all our customers. 5/5/2024 Current UserValidated ReviewerSource: Organic ![Roger C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roger C.") RC Roger C. Computer Software Small-Business (50 or fewer emp.) 11/24/2023 "Extremely Disappointed with Chargebee's Customer Support" 0.5/5 What do you like best about Chargebee? The sales porcess, they are good to sell you the platform, but they disappear afer your signup. Review collected by and hosted on G2.com. What do you dislike about Chargebee? Wanted to drop a quick review about my not-so-great experience with Chargebee. Honestly, it's been a bit of a bummer. Right from the get-go, it felt like their main game was all about selling and not really caring about whether we succeed with their platform. I hit them up with some implementation questions over two weeks ago, and crickets. No response. Nada. So, I decided to give their support a nudge, and guess what? They said someone would get back to us. Cool, right? Not so much. It's been radio silence since then. No one bothered to reach out. Spent a solid month getting Chargebee all set up for our needs, only to find out towards the end that their customer support is like a black hole. Not cool, especially when you're banking on a platform to have your back. Long story short, I wouldn't recommend Chargebee.com to my worst enemy at this point. The platform might have its perks, but the headache from their support isn't worth it. Businesses need support that's on the ball, and unfortunately, Chargebee seems to miss the memo. Just thought I'd share this so others know what they might be getting into. Fingers crossed Chargebee takes a good look at their support game and steps it up. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? At the moment, it DOES NOT benefiting us at all. Review collected by and hosted on G2.com. Show More Response from Tanvi Manchanda of Chargebee [Editedit](https://www.g2.com/survey_responses/chargebee-review-8923347/official_response/edit) Hi Roger, thank you for bringing this to our attention. We sincerely apologize for the frustration and disappointment you've experienced. Our team has reached out to you to address any outstanding issues and clarify any questions you may have. We are committed to learning from this and taking the necessary steps to enhance our processes to ensure a more positive experience for all our users. Once again, we appreciate your candid feedback, and we look forward to the opportunity to make things right. Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/1/2024 "Maybe the worst SaaS company I've ever worked with as a customer" 0/5 What do you like best about Chargebee? Very little. The platform generally speaking is poorly built and poorly supported with even worse technical assistance. Review collected by and hosted on G2.com. What do you dislike about Chargebee? How we were incredibly oversold during the sales process. Their support is an absolute joke. Their platform functionality, additionally, leaves much to be desired. The migration process from product catalog 1.0 to product catalog 2.0 was an absolute disaster due to the level of knowledge they had of their own product. We were uncovering MULTIPLE bugs in their software daily. Very slow to correct (if ever). It's software we don't enjoy using -- and feel more "forced" to use every day. We can't believe we're paying for this number of headaches, regardless of price. Buyer beware. Review collected by and hosted on G2.com. What problems is Chargebee solving and how is that benefiting you? I'm still trying to figure out how Chargebee is benefiting us. Items that are VERY simple for revenue management are made nearly impossible. The majority of responses we get are "you can only do that with the API, or manually editing a CSV export. Review collected by and hosted on G2.com. Show More Response from Tanvi Manchanda of Chargebee [Editedit](https://www.g2.com/survey_responses/chargebee-review-9182402/official_response/edit) Thank you for sharing your feedback with us. We understand the frustration you have experienced, and we apologize for the inconvenience caused. We would like to connect with you to help resolve the issues mentioned in your review but because it was left anonymously we are not able to reach out directly. If you'd be open to connecting with our leadership team to talk through your experience, please send me a note at reviews@chargebee.com and I will get that set up. Current UserValidated ReviewerSource: Organic ## Questions about Chargebee? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Chargebee ](https://www.g2.com/products/chargebee/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 4 years ago What is Chargebee and what does Subscription Billing mean? 3 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/chargebee) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity about 5 years ago Do you charge separately for every site that I create in Chargebee? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/site-fees) [ View all Discussions ](https://www.g2.com/products/chargebee/discuss) ## Pricing Options Pricing provided by Chargebee. ### Starter Starting at $0.00 ### Performance Starting at $599.00 ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/chargebee/pricing) Chargebee Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fb56a1f7ff5c917a149630b79f82242e/recurly.png "Product Avatar Image") Recurly 4.1/5(222) [ Compare Now ](https://www.g2.com/compare/chargebee-vs-recurly) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1705b85e1cfa571866791ea4a064a3ab/stripe-billing.jpg "Product Avatar Image") Stripe Billing 4.4/5(141) [ Compare Now ](https://www.g2.com/compare/chargebee-vs-stripe-billing) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8ab72cff7dccba4e6e3820ffcf4b536e/maxio.png "Product Avatar Image") Maxio 4.3/5(831) [ Compare Now ](https://www.g2.com/compare/chargebee-vs-maxio) ##### ##### Chargebee Features Billing Automation Consolidation Adjustments Dunning Collections Dispute Management Escalation Performance Packages Discounts Plan Changes Integration Payments [ View More Features ](https://www.g2.com/products/chargebee/features) ## 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