Chargebee Reviews & Product Details

The ease of use for my team and me. The UX has been improved and it is easy to navigate through the different areas. It works really well for our products and allows us to create a lot of unique subscription plans we have for our customers. The freedom to add additional plans works really well for us and allows us to continue to grow.

The responsiveness of the Chargebee team when you have queries is great. They are quick to get back to you and provide the support we need Review collected by and hosted on G2.com.

I do not like that we have to filter between customer view and subscription view when having to do some actions for customers. This would be great if it was all on one page. Review collected by and hosted on G2.com.

Admin panel and capabilites. There are plenty of options and configurations and flexibility.

There are so many customizable options that I think Chargebee can fit almost any business.

The API is super extensive and even though it is somewhat difficult to implement, the documentation is good enough to keep you on the right track. The statistics and graphs do give you a good idea of how your business is performing without having to implement another tool for that specific purpose. Great!

The UI is fantastic, the only think I would appreciate is having a Mobile App to use together with the platform. Review collected by and hosted on G2.com.

We are not there yet, but would love to see how their pricing affects.

Referral programs would be fantastic.

The support team for integrations is not so helpful as they will mostly support you if you are a paying customer.

It would be great if it had an initial onboarding tutorial so that one can get started inmediately on the right track by focusing on your specific usecase - otherwise it seems sort of overwhelming. Review collected by and hosted on G2.com.

I like how you can set up recurring payments and easily invite people to update their payment information without having to call the client. It is really easy to identify who is a paying customer and who is not. This helps to separate who i need to reach out to in terms of sales calls and customer service calls. I like how you can pause a subscription without cancelling the account all together. This allows me to come back and get those users back on board.

When pulling up client information, I look at chargebee first as it is the most accurate and up to date in terms of thier subscription info. I constantly get questions about billing and this is the best and easiest way to pull that info. Review collected by and hosted on G2.com.

I wish that i could make more notes on the account regarding payments. I also wish that i can easily search by phone number. Usually this does not work because phone numbers are sometimes in different formats. It can sometimes be hard to find a user if they leave a voicemail because the only info i have to look up the customer is the phone number.

I wish I could resend invoices or receipts. I have a lot of businesses that use our platform and thier finance people need this info and they are not usually on the account. The only person receiving invoice emails are the account users. Review collected by and hosted on G2.com.

Quality. The product back-end works flawlessly and the UI is usable and information-rich. In day-to-day use, Chargebee supports our sales and support efforts without any fuss. Our engineers are pleased with the quality and completeness of the API.

Speed. Chargebee is responsive both in the UI and the back-end. Review collected by and hosted on G2.com.

Subscriptions and payment processing are challenging tasks and configuring Chargebee to get the job done seems more challenging than it should have been. We've had to compromise on a few things and accept some bugs.

The build-in, user-facing javascript for checkout and subscription management is more limited than we would like and we've struggled with that. Apple Pay support has never worked using these modules despite support calls.

Internationalization could be improved. We support 7 languages and would be happy to contribute to Chargebee's translations but don't have an easy way to do that.

The UI has a learning curve. Common tasks are not intuitive but are repeatable and manageable once learned. Review collected by and hosted on G2.com.

The platform is extremely intuitive and has tons of tools for almost every edge case your customers can throw at you. This combined with the ability to customize the platform to your specific business needs has a ton of value, especially for an organization that has not yet reached 'enterprise' level. Providing the ability to sell or resell a SaaS solution as a small business is key, given the shift of the market towards subscription and service products, vs traditional one time purchase commodities. Review collected by and hosted on G2.com.

The right documentation can be tricky to find sometimes. Granted, when a company expands their product at the rate Chargebee has, this is an acceptable negative. Thankfully, the support team is almost always instantly available to help bridge this negative gap. Review collected by and hosted on G2.com.

The Chargebee API and SDK. It was so easy to integrate the javascript SDK in to our app - took us literally a day and most of that time was spent configuring package options / pricing tiers that we were going to send to Chargebee.

We also utilised the API to auto setup customers that had signed up and keeping that information up to date.

Also, allowed us the flexibility to have Stripe and GoCardless without needing to change any code on our site. Review collected by and hosted on G2.com.

The Admin UI can be a little clunky on times but once your used to using it you don't notice so much. Some features in the top pricing tier of Chargebee didn't seem to warrant such a big package - we upgraded just so we could have Quotes.

The support for Chargebee is literally non-existent. I logged a support ticket with them on the 3rd of Feb - was told a customer success manager would contact me. I've chased numerous times and I'm still awaiting a response... Review collected by and hosted on G2.com.

Ease of use and flexibility. Chargebee is quick to implement and train a staff on. The integration with Quickbooks is a huge time saver and allows the staff to complete things a highly-paid accountant/controller usually would need to accomplish. Review collected by and hosted on G2.com.

Can be overly complex at times. The platform can be finicky at times requiring things to be done in a very specific order to accomplish a task without very much prompting. Review collected by and hosted on G2.com.

Pretty much any billing feature I could think of was included with ChargeBee. Integrating it with other systems was a breeze and I asked a ton of questions when getting started which the support team were always insanely responsive on. Review collected by and hosted on G2.com.

It's not a dislike but it's a powerful tool so you need to make sure you understand it before sending out notifications by accident like I have done in the past! Completely my fault though. Review collected by and hosted on G2.com.

I work on the Chargebee platform on a day-to-day basis, the UI is very intuitive and easy to use. When this was implemented in our organization, our team was able to understand its features immediately and started working with it right away. It is one of the best subscription management systems in the market. Review collected by and hosted on G2.com.

There are times when there is a slight delay in the Freshworks CRM - Chargebee integration. The most difficult aspect of working with Chargebee is login workflow, we have to go to the Chargebee main webpage, login with our credentials, and then select a particular. In a fast-paced environment, it is quite hectic to follow this process. It would be great if there is an Account URL common to our organization and by searching for the same, we must be able to access our portal direclty. Review collected by and hosted on G2.com.

I like that it was easy to get up and running with Chargebee. The administrative panel is easy to understand. As I went through the implementation, it felt like they've thought of everything. Review collected by and hosted on G2.com.

Right now, a user can only have a single trial and subscription. This would be a bigger problem for me, but the Chargebee team tells me they are working on this limitation and by the time I'll have users with multiple subscriptions this will likely be resolved.

I wish it had a direct integration with Auth0. Review collected by and hosted on G2.com.

Their apis are properly structured. I like this a lot.

Their apis are properly structured. I like this a lot.Their apis are properly structured. I like this a lot.Their apis are properly structured. I like this a lot.

Their apis are properly structured. I like this a lot.

Their apis are properly structured. I like this a lot.Their apis are properly structured. I like this a lot.Their apis are properly structured. I like this a lot.Their apis are properly structured. I like this a lot.Their apis are properly structured. I like this a lot.Their apis are properly structured. I like this a lot. Review collected by and hosted on G2.com.

There are some use cases which chargebee doesn't offer like multi branding

There are some use cases which chargebee doesn't offer like multi branding

There are some use cases which chargebee doesn't offer like multi branding

There are some use cases which chargebee doesn't offer like multi branding

There are some use cases which chargebee doesn't offer like multi branding

There are some use cases which chargebee doesn't offer like multi branding

There are some use cases which chargebee doesn't offer like multi branding

There are some use cases which chargebee doesn't offer like multi branding

There are some use cases which chargebee doesn't offer like multi branding

There are some use cases which chargebee doesn't offer like multi branding Review collected by and hosted on G2.com.

Super useful and fast! They have also a cool startup program, they permit to you use Chargebee for free to try it. After that the price is super honest.

I love also the user experience, it is super simple to manage and you can also edit the email. You can edit more or a less all the parts. Review collected by and hosted on G2.com.

Almost nothing! They could add the possibility to export data in pdf, because at the moment you can only export your data in csv. Sometimes business consultant need something more simple to read.

I suggest to update the limit for a startup to use it for free and verify if the startup as a scalable business. They could provide a better service and support to a limited number of startups that really need it. Review collected by and hosted on G2.com.

Positive sides:

- very good, convenient, and understandable design, which makes it easy to customize the program

- it was very easy to integrate into our software

- simplify work with stripe

- quality of work of technical support and customer service

- always ready to help with difficulties and understand the client's pain

- special thanks for your understanding and help during the total lockdown Review collected by and hosted on G2.com.

Negative sides:

- can be very tricky until the first purchase

- there is no way to change the price of the tariff plan in real-time (you need to create a new tariff and link it to all customers) Review collected by and hosted on G2.com.

Chargebee offers so many amazing user facing, analytics, and accounting features that would take way too long to build on your own. As a product manager, I feel so much more control over my subscription business as I can really dig into the data, run sales, and manage my users without having to bother a developer for help.

The Chargebee team is also very passionate about their product, and are committed to helping you succeed. It's a pleasure working with them. Review collected by and hosted on G2.com.

My main regret is that we didn't move our subscription business onto Chargebee sooner. We spent months building a fraction of the features that exist in Chargebee, even though our core competency is not a subscription platform. Now that we are on Chargebee we can instead focus our developers on building user-facing features to grow our business. Review collected by and hosted on G2.com.

The user interface is relatively intuitive for certain things, like checking a customer's balance due or whether they have unpaid invoices Review collected by and hosted on G2.com.

None of the integrations work very well (Salesforce, Sage Intacct, etc) and the customer support to resolve the issues is horrible. The reporting is also sub-par and, in some instances, non-existent on certain metrics like ARR. Forget revenue recognition, which they say they have but is completely inaccurate. Chargebee can't even produce an Accounts Receivable Aging Schedule as of a specific date. The support team often doesn't understand basic financial concepts nor do they respond in a timely manner. Generally speaking, Chargebee over promises and under delivers. Review collected by and hosted on G2.com.

The flexibility to allow the customisation of the system based on your requirements, the support team are always on hand if needed and I have found the help center articles excellent.

I also particularly like the integrations with other software i.e LeadDyno and Hubspot. Review collected by and hosted on G2.com.

Has a bit of a learning curve when you first use it but it gets easier with prolonged use. Review collected by and hosted on G2.com.