Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Easy out the box solution, but limited customization"
3/5
What do you like best about Chargebee Retention?

Relatively easy to install and get set up being an out-the-box solution rather than building something in-house.

User-friendly to configure without having a technical coding background.

It has saved us revenue. Review collected by and hosted on G2.com.

What do you dislike about Chargebee Retention?

Find the flow of information between Chargebee Billing and Chargebee Revenue a little limited considering the two products are purchased from the same company.

Very limited amount of different landing pages/segmentation that can be done unless a much higher subscription is purchased which our volume of revenue doesn't justify (essentaily the pricing structure isn't great for us).

I don't particularly like the reporting, tend to take exports and do outside of the system.

The landing page does seem to load slowly from a customer experience perspective (i.e. when one of our customers clicks cancel). Review collected by and hosted on G2.com.

Michelle M.
MM
Michelle M.
Mid-Market (51-1000 emp.)
"Great system, even better implementation team"
5/5
What do you like best about Chargebee Retention?

The ability to quickly and easily set up different scenarios to target different cohorts just can't be beat. We also had a really great implementation specialist, Kyle, who was with us every step of the way and was quick to point out ways to better our strategy within Retention to get the data we need. Review collected by and hosted on G2.com.

What do you dislike about Chargebee Retention?

Some of the reporting is a bit difficult to drill into - in one screen you can only go 1 layer deep, but running the same report from a different screen gets you multiple layers to drill into. So the data is there, Chargebee just needs to provide access throughout the different presentations...which I'm sure is probably already on their roadmap! Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Great start, still some work to do"
3/5
What do you like best about Chargebee Retention?

The workflows and automation that allow you to customize the customer journey are great. The reporting in-platform is helpful as well. Implementation was a breeze. Review collected by and hosted on G2.com.

What do you dislike about Chargebee Retention?

Any data extraction/customization of reports married with third-party information is the equivalent of pulling teeth at this point. Would love a more robust way to get data out/marry it with other data. Review collected by and hosted on G2.com.

Response from Tanvi Manchanda of Chargebee Retention
Edit edit

Hi, thank you for your review! We're glad to hear that Chargebee Retention has been helpful for your business, and we appreciate your feedback on the reporting and data extraction. While our product currently allows you to call a webhook for events like cancellations and offer acceptances, we understand that a simpler way to access and integrate data would be more convenient. We're working on improving this in future updates, and your input is crucial in guiding those enhancements.

Pramod N.
PN
Pramod N.
VP Product Management
Small-Business (50 or fewer emp.)
"Chargebee Retention (Brightback)"
4.5/5
What do you like best about Chargebee Retention?

This tool helps merchants to automate customer retention and helps reducing churn or cancelation of subscriptions Review collected by and hosted on G2.com.

What do you dislike about Chargebee Retention?

Nothing much, infact service got better after CB acquisition. More improvements can happen in reporting areas to compete with other products Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Potential but poor user experience for setup"
2.5/5
What do you like best about Chargebee Retention?

Potential to help reduce churn with online cancellations. Review collected by and hosted on G2.com.

What do you dislike about Chargebee Retention?

The setup is confusing and is not intuitive. Review collected by and hosted on G2.com.

Response from Tanvi Manchanda of Chargebee Retention
Edit edit

Hi, Thank you for sharing your feedback. We are always looking to better understand our customers' experiences and would love an opportunity to get your feedback. Would you be open to meeting with someone from our product team to share your insights and challenges further? If so, please reach out to me at reviews@chargebee.com, and I will coordinate that meeting.

Verified User in Internet
UI
Verified User in Internet
Mid-Market (51-1000 emp.)
"Helpful tool"
5/5
What do you like best about Chargebee Retention?

It's quite matured tool, has various options.

Team is also helpful Review collected by and hosted on G2.com.

What do you dislike about Chargebee Retention?

Takes longer time for the resolutions on the queries. Review collected by and hosted on G2.com.

Ahmed A.
AA
Ahmed A.
Subject Matter Expert
Small-Business (50 or fewer emp.)
"A cancel experience so good that customer won't quit"
4/5
What do you like best about Chargebee Retention?

Bright back allows us to configure targeting rules to present customer groups with offers that will drive result . Present my customers with customized options to pause their account , skip payment , get a free month , accept a discount , talk with my team and more . Review collected by and hosted on G2.com.

What do you dislike about Chargebee Retention?

I didn't see any downsides in using this app , Review collected by and hosted on G2.com.