You can set up auto bot questions and answers to point the customer in the correct direction to use your website before needing actually to connect with the customer Review collected by and hosted on G2.com.

Nothing! It's great - cannot fault Chaport Review collected by and hosted on G2.com.

Easy to install on my website. Good Support that helps to adjust the details. Review collected by and hosted on G2.com.

The triggering logic for auto-invitations is somewhat simple. You can't combine "and" + "or" condition

The adaptability of the graphics (logo, etc) is limited. Anyway, I like it the way it is. Review collected by and hosted on G2.com.

Chaport was incredibly easy to integrate on my site. The configuration options are better than other chat widgets I've tried. They have a really generous free tier perfect for solo-founders.

I couldn't figure out how to change the first auto-sent message so I reached out to support and they helped me within five minutes and I was able to do what I wanted. Review collected by and hosted on G2.com.

Some of the UX could be improved. There was an 'i' icon which generally means an information tooltip, but it was really the edit button. This was what I reached out to support about. I suggested they change it and they were super friendly about it. Review collected by and hosted on G2.com.

ease of use, optimized for mobiles, they have app for smart phones, auto pop-ups prompting visitors to write their question, you can pre-save replies etc. it increases very much your probability of conversion, which is great for ecommerce Review collected by and hosted on G2.com.

I struggled quite a lot to get the standalone mobile app working - even if I set myself to online, it won´t always do the job. Review collected by and hosted on G2.com.

Ease of use. Simplicity is sometimes underrated, there is no need to over complicate this. Integrations simple and straightforward. Review collected by and hosted on G2.com.

Not a lot as yet. I have been using for 10 days and I cannot see anything that I do not like Review collected by and hosted on G2.com.

Our customers love this instant access, easy for us to communicate directly with them Review collected by and hosted on G2.com.

Not much really, could always be cheaper LOL. Review collected by and hosted on G2.com.

Very easy to use software, and having both desktop and mobile application versions makes it possible to chat through live chat whenever and wherever you are. Review collected by and hosted on G2.com.

What I didn't like about the software is that it doesn't have a compatible version for my iPhone X, so I had to change phones to be able to have the mobile app. Review collected by and hosted on G2.com.

Chaport is easy to use with a beautiful chat widget. I love the fact that the API allows further customization and that we can pull user details within our app. Review collected by and hosted on G2.com.

Just one small issue: Users have to create their own saved replies, and it can not be added by the admin for all users. Although, not a big deal. Review collected by and hosted on G2.com.

I have used chaport live chat feature for API integration. It was very easy to integrate. Review collected by and hosted on G2.com.

Account activation for getting access token was little delayed but after that it was all good. Review collected by and hosted on G2.com.

• Unbeatable pricing plans. Chaport offers FREE,FOREVER and Pro plans. The FREE,FOREVER plan itself offers the features such as collecting visitor emails that helps acquire customers, while many of its competitors charge somewhere between $10-50 per month. If you want to engage more with your customers, its Pro plan offers more advanced features such as Auto-invitations.

• Modern design. UI matters. Let's be frank here: Chaport has a beautiful UI. Its modern and minimal UI style beats most of its competitors. Furthermore, it is very easy to customize the UI to match your theme.

• A robust team on your side. Today, there are dozens if not hundreds of chat support providers in the market. What actually distinguishes these SaaS providers, in our humble opinion, is the support. We had some technical issues on our site and Chaport's team always provided us a fast turnaround. Review collected by and hosted on G2.com.

No matter how much percentage of the market an SaaS provider occupies, no such an app is perfect that solves all. Although Chaport does not support too many third party integrations at this moment, its developers will add more down the road. Talk to them and they listen to you. Review collected by and hosted on G2.com.