# Best Knowledge Base Software ## How Many Knowledge Base Software Products Does G2 Track? **Total Products under this Category:** 235 ### Category Stats (Aug 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** KMS Lighthouse (+2.86%) - Among all products in this category, KMS Lighthouse recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Knowledge Base Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 95,300+ Authentic Reviews - 235+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Knowledge Base Software ![G2 Grid® for Knowledge Base Software plotting products by satisfaction and market presence](https://www.g2.com/categories/knowledge-base-software/grids.png?focus%5B%5D=3437&focus%5B%5D=82623&focus%5B%5D=280&focus%5B%5D=25675&focus%5B%5D=12139&focus%5B%5D=41823&focus%5B%5D=14432&focus%5B%5D=116295) Highlighted products: Slack, Notion, Confluence, ClickUp, Guru, IT Glue, Helpjuice, and Workvivo. Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-base-software/grids.json?focus%5B%5D=slack&focus%5B%5D=notion&focus%5B%5D=confluence&focus%5B%5D=clickup&focus%5B%5D=guru&focus%5B%5D=it-glue&focus%5B%5D=helpjuice&focus%5B%5D=workvivo) **Sponsored** ### Assembly Neos Neos is personal injury case management software with intelligence built into every case file. It combines embedded intelligence, workflow automation, case and document management, native intake, and real-time dashboards to help firms handle more cases and drive better results for their clients. Neos has been consistently recognized as a G2 Leader in Legal Case Management, and its built-in AI, NeosAI, won the 2025 LegalTech Breakthrough Award for LegalTech Generative AI Solution of the Year. Key Features & Benefits Embedded Intelligence: Unlimited AI can generate documents, create summaries, extract and auto-populate data into Neos fields, and seamlessly analyze and compare documents, plus capture immediate answers to case questions, saving your firm up to 75 hours per week. Collaboration & Communication: In-app calling, texting, emailing, and calendar management with full communication tracking. Streamlined Intake: Customizable intake forms, 24/7 intake, and AI-powered data extraction directly into case fields for a seamless transitions into a case. Secure Anywhere Access: Role-based permissions, encryption, and Microsoft Azure-backed AI with no third-party retention. Document Management: AI-enabled generation, templates, bulk sending, and full-text and OCR-enabled search across case files. Real-Time Insights: Custom dashboards, automated reporting, and performance audits to reduce per-case cost. Rich Integrations: Works with RingCentral/Zoom Phone, QuickBooks®, Office 365®, DocuSign®, LawToolBox, and more. Training & Support: 95%+ customer satisfaction, fast ticket resolution, and on-demand training resources. Neos has evolved and will continue to disrupt and transform the legal sector to meet the changing needs of modern law firms. Learn more at https://www.assemblysoftware.com/neos [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2038&secure%5Bchosen_at%5D=2026-08-02T00%3A46%3A08Z&secure%5Bdisplayable_resource_id%5D=352&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=1237231&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1237231&secure%5Bresource_id%5D=2038&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fknowledge-base-software&secure%5Btoken%5D=54428f73d78f47e0ffde9d54f5ccc76469a6de42c813a707869a98cac8f43914&secure%5Burl%5D=https%3A%2F%2Fwww.assemblysoftware.com%2Fneos%3Futm_source%3Dg2%26utm_medium%3Dreferral%26utm_campaign%3Dg2-clicks-consultation-q2-2026&secure%5Burl_type%5D=custom_url) ### [Slack](https://www.g2.com/pt/products/slack/reviews) Slack é o seu espaço de trabalho único que conecta você com as pessoas e ferramentas com as quais você trabalha todos os dias, não importa onde você esteja ou o que faça. Com o Slack, você obtém mensagens em tempo real através de chamadas e chat, um registro pesquisável de todos os seus arquivos e conversas, e integrações com um número crescente de bots e aplicativos úteis. Agora todos podem finalmente estar na mesma página e realizar seu trabalho. Slack: É onde o trabalho acontece. **Average Rating:** 4.5/5.0 **Total Reviews:** 37,487 #### How Do G2 Users Rate Slack? - **the product tem sido um bom parceiro comercial?:** 9.1/10 (Category avg: 9.0/10) - **Qualidade do Suporte:** 8.8/10 (Category avg: 8.8/10) - **Outras Integrações:** 8.6/10 (Category avg: 8.3/10) - **Facilidade de Uso:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind Slack? - **Vendedor:** [Salesforce](https://www.g2.com/pt/sellers/salesforce) - **Website da Empresa:** www.salesforce.com - **Ano de Fundação:** 1999 - **Localização da Sede:** San Francisco, CA - **Twitter:** @salesforce 579,511 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Engenheiro de Software, Gerente de Projetos - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 41% Small, 41% Medium #### What Do G2 Reviewers Say About Slack? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Slack incrivelmente **fácil de usar** , promovendo uma colaboração e integração perfeita dentro de seu fluxo de trabalho diário. - Os usuários apreciam os recursos de **colaboração eficaz em equipe** no Slack, facilitando a comunicação organizada e o gerenciamento de tarefas. - Os usuários adoram a **comunicação eficiente** com equipes em diferentes fusos horários, permitindo respostas rápidas e colaboração eficaz. - Os usuários apreciam as **extensas integrações** do Slack, melhorando a colaboração e permitindo uma automação perfeita entre plataformas. - Os usuários valorizam a **organização rica em recursos** do Slack, melhorando a comunicação da equipe com canais categorizados e integrações perfeitas. ##### Cons - Os usuários enfrentam **problemas de notificação** com o Slack, levando à perda de mensagens importantes e alertas excessivos de inúmeros canais. - Os usuários expressam preocupação com **recursos ausentes** , particularmente com a funcionalidade de organização e busca no Slack. - Os usuários expressam frustração com os **recursos limitados** do Slack, particularmente em relação ao histórico de mensagens e ferramentas de organização. - Os usuários acham as **notificações esmagadoras** e o gerenciamento de mensagens no Slack estressantes, impactando a comunicação e a eficiência da equipe. - Os usuários acham a **gestão de canais esmagadora** com muitas notificações, histórico de mensagens limitado e respostas perdidas. #### What Are Recent G2 Reviews of Slack? **["Comunicação de Equipe Organizada com Pesquisa Poderosa, Integrações e Resumos de IA do Slack"](https://www.g2.com/pt/survey_responses/slack-review-13183206)** **Rating:** 5.0/5.0 stars _— Diana C._ [Read full review](https://www.g2.com/pt/survey_responses/slack-review-13183206) **["Uma Plataforma Completa"](https://www.g2.com/pt/survey_responses/slack-review-13175821)** **Rating:** 4.5/5.0 stars _— Larissa M._ [Read full review](https://www.g2.com/pt/survey_responses/slack-review-13175821) #### What Are G2 Users Discussing About Slack? - [Quais integrações você encontrou mais eficazes para otimizar a comunicação no Slack?](https://www.g2.com/pt/discussions/what-integrations-have-you-found-most-effective-for-streamlining-communication-in-slack) - 20 comments, 4 upvotes - [Para que é usado o Slack?](https://www.g2.com/pt/discussions/what-is-slack-used-for) - 22 comments, 7 upvotes - [Is Slack a good tool?](https://www.g2.com/pt/discussions/is-slack-a-good-tool) - 21 comments, 23 upvotes - [O que é único sobre o Slack?](https://www.g2.com/pt/discussions/what-is-unique-about-slack) - 11 comments, 4 upvotes - [O que o software Slack faz?](https://www.g2.com/pt/discussions/what-does-slack-software-do) - 29 comments, 1 upvote ### [Notion](https://www.g2.com/products/notion/reviews) Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work. **Average Rating:** 4.6/5.0 **Total Reviews:** 12,368 #### How Do G2 Users Rate Notion? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Quality of Support:** 8.5/10 (Category avg: 8.8/10) - **Other Integrations:** 7.7/10 (Category avg: 8.3/10) - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Notion? - **Seller:** [Notion](https://www.g2.com/sellers/notion-2026-07-28) - **Company Website:** www.notion.com - **Year Founded:** 2016 - **HQ Location:** San Francisco, California - **Twitter:** @NotionHQ 518,653 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=399e9697986146b6547e3d94bc17ba8f8319eab9f75fe02bef5adbd86876f603&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnotionhq%2F&secure%5Burl_type%5D=linkedin_company_website) 5,802 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Student - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 62% Small, 24% Medium #### What Do G2 Reviewers Say About Notion? _AI-generated summary from verified user reviews_ ##### Pros - Users find Notion's **ease of use** enhances collaboration and organization, making workflows more intuitive and efficient. - Users appreciate the **versatile features** of Notion, enhancing organization and productivity across various projects and documentation. - Users appreciate the **AI integration** in Notion, enhancing organization and automating repetitive tasks effectively. - Users find Notion **intuitive and easy to use** , significantly improving organization and enhancing overall productivity for their businesses. - Users value the **organizational capabilities** of Notion, enhancing workflow and productivity through versatile features and AI tools. ##### Cons - Users find the **learning curve challenging** , often struggling with navigation and editing in Notion's expansive features. - Users find Notion's **limited features** restrictive, hoping for enhanced design options and AI integration improvements. - Users find Notion's interface **difficult to navigate** , with a steep learning curve for new users and formatting challenges. - Users find Notion lacking in **essential features** , leading to workarounds and a less optimized experience for complex tasks. - Users struggle with **usage limitations** , particularly when managing larger projects and basic document creation tasks in Notion. #### What Are Recent G2 Reviews of Notion? **["Notion Keeps Everything Organized in One Clean, Customizable Workspace"](https://www.g2.com/survey_responses/notion-review-13190952)** **Rating:** 5.0/5.0 stars _— Ayushi S._ [Read full review](https://www.g2.com/survey_responses/notion-review-13190952) **["Notion Brings Notes, Projects, and Databases Together in One Intuitive Workspace"](https://www.g2.com/survey_responses/notion-review-13191326)** **Rating:** 5.0/5.0 stars _— Het C._ [Read full review](https://www.g2.com/survey_responses/notion-review-13191326) ### [Confluence](https://www.g2.com/products/confluence/reviews) Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward. **Average Rating:** 4.1/5.0 **Total Reviews:** 4,248 #### How Do G2 Users Rate Confluence? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Quality of Support:** 8.1/10 (Category avg: 8.8/10) - **Other Integrations:** 8.5/10 (Category avg: 8.3/10) - **Ease of Use:** 8.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Confluence? - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** www.atlassian.com - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian 106,496 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2a96146f2051a6b8a9a49a13db5b2aa2c98263324b90f1bc18b4ceec70d380b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlassian&secure%5Burl_type%5D=linkedin_company_website) 21,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Medium, 34% Large #### What Do G2 Reviewers Say About Confluence? _AI-generated summary from verified user reviews_ ##### Pros - Users find Confluence to be incredibly **easy to use** , enhancing productivity and simplifying document management significantly. - Users value Confluence for its **seamless team collaboration** , enhancing productivity and communication across workflows. - Users value the **clear organization and ease of use** in Confluence, enhancing documentation and collaboration effortlessly. - Users appreciate the **seamless integrations** of Confluence, enhancing collaboration and simplifying document management significantly. - Users value the **collaboration efficiency** of Confluence, facilitating alignment and document sharing across teams seamlessly. ##### Cons - Users find Confluence **not intuitive** , especially with its search feature and navigation when managing large content. - Users often experience **slow performance** with Confluence, particularly when managing extensive content or large attachments. - Users find **page management frustrating** due to slow performance, messy organization, and a confusing permissions system. - Users find the **learning curve steep** , particularly for advanced features and the complex permission system. - Users find the **complexity** of Confluence challenging, especially with sharing permissions and navigating document management. #### What Are Recent G2 Reviews of Confluence? **["Reliable All-in-One Documentation Hub with Seamless Jira Integration"](https://www.g2.com/survey_responses/confluence-review-13194625)** **Rating:** 5.0/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/confluence-review-13194625) **["The Ultimate Source of Truth for Engineering and Product Teams"](https://www.g2.com/survey_responses/confluence-review-12546661)** **Rating:** 4.5/5.0 stars _— Bibhuti Bhusan S._ [Read full review](https://www.g2.com/survey_responses/confluence-review-12546661) #### What Are G2 Users Discussing About Confluence? - [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) - 3 comments, 1 upvote - [How is Confluence being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-confluence-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 2 comments - [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) - 3 comments, 1 upvote - [How is confluence different from Jira?](https://www.g2.com/discussions/how-is-confluence-different-from-jira) - 2 comments, 1 upvote - [What are the benefits of confluence?](https://www.g2.com/discussions/what-are-the-benefits-of-confluence) - 2 comments ### [ClickUp](https://www.g2.com/fr/products/clickup/reviews) ClickUp est le premier espace de travail convergé par l'IA au monde, réunissant toutes les applications de travail, les données et les flux de travail. ClickUp élimine toutes les formes de dispersion du travail pour fournir 100 % de contexte et un lieu unique pour que les humains et les agents travaillent ensemble. Fiable par plus de 20 millions d'utilisateurs dans le monde, ClickUp a pour mission de maximiser la productivité humaine. **Average Rating:** 4.6/5.0 **Total Reviews:** 12,941 #### How Do G2 Users Rate ClickUp? - **the product a-t-il été un bon partenaire commercial?:** 9.0/10 (Category avg: 9.0/10) - **Qualité du support:** 8.8/10 (Category avg: 8.8/10) - **Autres intégrations:** 8.4/10 (Category avg: 8.3/10) - **Facilité d’utilisation:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind ClickUp? - **Vendeur:** [ClickUp](https://www.g2.com/fr/sellers/clickup) - **Site Web de l'entreprise:** ClickUp.com - **Année de fondation:** 2017 - **Emplacement du siège social:** San Diego, California - **Twitter:** @clickup 69,539 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=12451d66d580078c16b08985ccc98dcf8d832565fb04a9665439cfd4f2a74fa7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F12949663%2F&secure%5Burl_type%5D=linkedin_company_website) 1,526 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** PDG, Chef de projet - **Top Industries:** Marketing et publicité, Logiciels informatiques - **Company Size:** 77% Small, 19% Medium #### What Do G2 Reviewers Say About ClickUp? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs louent ClickUp pour sa **facilité d'utilisation** , améliorant la collaboration et l'efficacité de la gestion de projet sans effort. - Les utilisateurs apprécient les **capacités robustes de gestion des tâches** de ClickUp, améliorant l'organisation, la productivité et l'efficacité globale du flux de travail. - Les utilisateurs apprécient les **fonctionnalités robustes et la flexibilité** de ClickUp, ce qui améliore considérablement la productivité et la visibilité des projets au sein des équipes. - Les utilisateurs apprécient la **flexibilité et l'intégration complète** de ClickUp, améliorant l'efficacité du travail d'équipe et de l'exécution des projets. - Les utilisateurs apprécient la **collaboration efficace** de ClickUp, permettant un travail d'équipe fluide et une gestion des tâches sur une seule plateforme. ##### Cons - Les utilisateurs trouvent **les fonctionnalités manquantes** frustrantes dans ClickUp, surtout lorsque des outils cruciaux sont restreints par des paywalls et des limites. - Les utilisateurs trouvent que la **est difficile, nécessitant du temps pour s'adapter et maîtriser le système.** - Les utilisateurs trouvent que ClickUp a **des fonctionnalités limitées** , manquant d'intégrations et de fonctionnalités complexes, ce qui impacte l'utilisabilité et la flexibilité. - Les utilisateurs trouvent l'interface de ClickUp **pas intuitive** , ce qui complique la découverte des fonctionnalités et l'expérience utilisateur globale. - Les utilisateurs signalent des **temps de chargement lents** dans ClickUp, ce qui affecte l'efficacité globale et l'expérience utilisateur. #### What Are Recent G2 Reviews of ClickUp? **["Meilleur outil de gestion de projet et tableau de bord sur la planète"](https://www.g2.com/fr/survey_responses/clickup-review-6899099)** **Rating:** 4.5/5.0 stars _— Katrina J._ [Read full review](https://www.g2.com/fr/survey_responses/clickup-review-6899099) **["Garde notre collecte de preuves SOC 2 organisée"](https://www.g2.com/fr/survey_responses/clickup-review-13195013)** **Rating:** 4.0/5.0 stars _— Paco O._ [Read full review](https://www.g2.com/fr/survey_responses/clickup-review-13195013) #### What Are G2 Users Discussing About ClickUp? - [Quelles caractéristiques de ClickUp en font un choix privilégié pour la gestion de projet dans les équipes agiles ?](https://www.g2.com/fr/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams) - 6 comments, 6 upvotes - [À quoi sert ClickUp ?](https://www.g2.com/fr/discussions/what-is-clickup-used-for) - 10 comments, 4 upvotes - [Does Google use ClickUp?](https://www.g2.com/fr/discussions/does-google-use-clickup) - 4 comments, 3 upvotes - [Qui utilise ClickUp ?](https://www.g2.com/fr/discussions/who-uses-clickup) - 14 comments, 4 upvotes - [ClickUp est-il vraiment gratuit ?](https://www.g2.com/fr/discussions/is-clickup-really-free) - 12 comments, 3 upvotes ## FAQs About Knowledge Base Software Generated using AI Last updated: June 3, 2026 ### Leading knowledge base software for SaaS businesses Based on G2 reviews, these products are frequently used to centralize team knowledge, documentation, and searchable internal resources. - [Confluence](https://www.g2.com/products/confluence) — centralized documentation with Jira-linked workflows. - [Notion](https://www.g2.com/products/notion) — flexible workspace for docs and databases. - [Slack](https://www.g2.com/products/slack) — searchable conversations and knowledge sharing. - [ClickUp](https://www.g2.com/products/clickup) — docs, tasks, and process visibility. ### What's the most user-friendly knowledge base service Based on G2 reviews, these products are repeatedly described as easy to adopt, simple to navigate, and approachable for everyday documentation. - [Confluence](https://www.g2.com/products/confluence) — structured pages for shared team knowledge. - [Notion](https://www.g2.com/products/notion) — intuitive pages for notes and docs. - [Slack](https://www.g2.com/products/slack) — fast search across shared conversations. - [ClickUp](https://www.g2.com/products/clickup) — centralized workspace for docs and tasks. ### Best knowledge base software for IT companies Based on G2 reviews, these products are commonly used to document technical processes, centralize knowledge, and support team collaboration. - [Confluence](https://www.g2.com/products/confluence) — technical documentation with strong Jira context. - [Notion](https://www.g2.com/products/notion) — organized internal docs and project knowledge. - [Slack](https://www.g2.com/products/slack) — searchable team knowledge inside conversations. - [ClickUp](https://www.g2.com/products/clickup) — project documentation with shared visibility. ### What should buyers look for in knowledge base software According to verified users, buyers consistently look for fast search, organized content structure, and one place to keep documentation current. Recent reviews also highlight the value of templates, version history, permissions, and collaboration tools that reduce repeated questions and help new team members ramp faster. Integrations matter too, especially when documentation needs to connect with project, communication, or workflow tools already used by the team. At the same time, reviewers often warn that navigation can become messy if pages, spaces, or channels are not maintained. In practice, buyers seem to favor tools that balance ease of use with enough structure to keep knowledge discoverable as content grows. ### What features define modern knowledge base According to verified users, modern knowledge base tools are defined by searchable content, structured organization, and collaboration that keeps information current. Across recent reviews, commonly mentioned capabilities include templates, version history, permissions, AI-assisted search or summaries, and the ability to centralize documents, guides, and process information in one place. Users also value flexible page hierarchies, linked content, and integrations with workflow or communication tools so teams can find answers without switching between systems. Just as important, reviewers repeatedly mention that the best experience depends on maintaining clear organization over time. Without good structure, even strong search and collaboration features can become harder to use as documentation expands. ### [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,260 #### How Do G2 Users Rate Guru? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Quality of Support:** 9.4/10 (Category avg: 8.8/10) - **Other Integrations:** 9.0/10 (Category avg: 8.3/10) - **Ease of Use:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Guru? - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru\_HQ 4,242 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ff193313849e591b470d6c852ca2cf23c86f159e6390dcb3ef3d9dcf8302d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5129180%2F&secure%5Burl_type%5D=linkedin_company_website) 2,537 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Medium, 29% Large #### What Do G2 Reviewers Say About Guru? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Guru impressive, thanks to its intuitive interface and straightforward navigation. - Users appreciate the **speed and reliability** of Guru, enhancing workflow efficiency with easily accessible, verified information. - Users love Guru for its **comprehensive information management** , making it easy to capture, organize, and retrieve knowledge effectively. - Users value the **easy access** to information with Guru, enhancing daily productivity and training efficiency. - Users value the **accuracy of information** provided by Guru, enabling quick, reliable answers within their workflow. ##### Cons - Users find the **search functionality can be slow** , particularly when managing extensive content and collections. - Users find the **search inefficient** , often experiencing slow results and irrelevant matches despite having saved content. - Users encounter **search functionality issues** with slow results and poor keyword recognition, complicating information retrieval. - Users find the **inefficient searching** in Guru frustrating as it often provides generic results and requires constant team effort. - Users find **organizational challenges** in Guru, with slow search and complicated content management for larger collections. #### What Are Recent G2 Reviews of Guru? **["Automated Verification Keeps Our Knowledge Repository Trustworthy"](https://www.g2.com/survey_responses/guru-review-12959405)** **Rating:** 5.0/5.0 stars _— Dairon P._ [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) **["A fast and user-friendly knowledge platform with room to grow"](https://www.g2.com/survey_responses/guru-review-11254414)** **Rating:** 5.0/5.0 stars _— Iasmin L._ [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) #### What Are G2 Users Discussing About Guru? - [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments - [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote - [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments - [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote ### [IT Glue](https://www.g2.com/pt/products/it-glue/reviews) O IT Glue é a primeira plataforma de documentação especificamente construída para as necessidades dos profissionais de TI. Com o IT Glue, sua equipe terá informações sobre ativos de TI, fornecedores e software, juntamente com senhas, contatos e SOPs, tudo em uma única interface. A documentação pode ser vinculada a outras, proporcionando uma experiência contínua, onde sua equipe tem tudo o que precisa ao alcance, sem ter que alternar entre aplicativos. O IT Glue é confiável por equipes de TI em mais de 16.000 organizações em mais de 70 países. O IT Glue facilita a documentação ao consolidar e integrar com as ferramentas de monitoramento, emissão de tickets e Microsoft que os técnicos usam todos os dias. Centenas de modelos de documentação prontos para uso garantem que você comece com facilidade, sua equipe cria documentação em um formato consistente, e nossa busca avançada torna tudo fácil de encontrar. O IT Glue é certificado SOC 2, Tipo II, e vem com uma riqueza de recursos de segurança, incluindo hospedagem de senhas à prova de host, permissões de segurança granulares tanto em nível de grupo quanto individual, controle de versão, um trilho de auditoria imutável e mais. Com o IT Glue, os usuários podem: • Organizar e gerenciar ativos de TI • Formalizar processos e práticas de TI • Criar SOPs editáveis e artigos de Base de Conhecimento • Definir relações entre ativos, licenciamento, fornecedores, senhas e mais • Criar listas de verificação para processos e procedimentos de alto nível e repetíveis • Carregar ou anexar vários tipos de arquivos, como arquivos de áudio e vídeo, imagens e links externos • Compartilhar credenciais de forma segura • Automatizar o preenchimento de formulários de senha ou logins **Average Rating:** 4.6/5.0 **Total Reviews:** 714 #### How Do G2 Users Rate IT Glue? - **the product tem sido um bom parceiro comercial?:** 9.0/10 (Category avg: 9.0/10) - **Qualidade do Suporte:** 8.8/10 (Category avg: 8.8/10) - **Outras Integrações:** 8.4/10 (Category avg: 8.3/10) - **Facilidade de Uso:** 9.1/10 (Category avg: 8.8/10) #### Who Is the Company Behind IT Glue? - **Vendedor:** [Kaseya](https://www.g2.com/pt/sellers/kaseya) - **Website da Empresa:** www.kaseya.com - **Ano de Fundação:** 2000 - **Localização da Sede:** Miami, FL - **Twitter:** @KaseyaCorp 17,411 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website) 5,471 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Proprietário, Presidente - **Top Industries:** Tecnologia da Informação e Serviços, Segurança de Redes e Computadores - **Company Size:** 70% Small, 26% Medium #### What Do G2 Reviewers Say About IT Glue? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do IT Glue, desfrutando de acesso rápido à documentação centralizada de TI para uma gestão eficiente. - Os usuários consideram a **flexibilidade na gestão de documentos** do IT Glue inestimável para otimizar a documentação de clientes e os processos de suporte. - Os usuários valorizam as **integrações eficazes** do IT Glue, melhorando o fluxo de trabalho e simplificando a organização das tarefas empresariais. - Os usuários valorizam a **organização eficaz** do IT Glue, tornando o rastreamento de ativos e a documentação sem esforço entre as equipes. - Os usuários adoram as **integrações fáceis** com outras plataformas, melhorando a funcionalidade e simplificando o acesso à informação no IT Glue. ##### Cons - Os usuários frequentemente experimentam **desempenho lento** no IT Glue, afetando a produtividade e causando frustração durante tarefas importantes. - Os usuários acham frustrante que o IT Glue careça de **recursos ausentes** como seções personalizáveis e acesso móvel aprimorado para documentos. - Os usuários acham que a **funcionalidade de busca é insuficiente** , enfrentando dificuldades com a velocidade e precisão ao localizar documentos de forma eficaz. - Os usuários acham a **curva de aprendizado desafiadora** , muitas vezes se sentindo sobrecarregados pela complexidade e precisando de prática para usar efetivamente. - Os usuários destacam **limitações de pesquisa** no IT Glue, mencionando resultados inconsistentes e desempenho lento, especialmente em dispositivos móveis. #### What Are Recent G2 Reviews of IT Glue? **["O IT Glue mantém o conhecimento da equipe organizado e fácil de encontrar."](https://www.g2.com/pt/survey_responses/it-glue-review-12875692)** **Rating:** 4.5/5.0 stars _— Darren ._ [Read full review](https://www.g2.com/pt/survey_responses/it-glue-review-12875692) **["Poderoso sem ser muito rígido."](https://www.g2.com/pt/survey_responses/it-glue-review-8372185)** **Rating:** 5.0/5.0 stars _— Ivy S._ [Read full review](https://www.g2.com/pt/survey_responses/it-glue-review-8372185) #### What Are G2 Users Discussing About IT Glue? - [Para que é usado o IT Glue?](https://www.g2.com/pt/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What's new with IT Glue?](https://www.g2.com/pt/discussions/what-s-new-with-it-glue) - [O que é Glue em tecnologia da informação?](https://www.g2.com/pt/discussions/what-is-glue-in-information-technology) - 1 comment - [Para que serve a cola?](https://www.g2.com/pt/discussions/what-is-it-glue-used-for) - 1 comment - [O que é o ITGlue?](https://www.g2.com/pt/discussions/what-is-itglue) - 1 comment ### [Helpjuice](https://www.g2.com/products/helpjuice/reviews) Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing. **Average Rating:** 4.7/5.0 **Total Reviews:** 380 #### How Do G2 Users Rate Helpjuice? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Quality of Support:** 9.5/10 (Category avg: 8.8/10) - **Other Integrations:** 7.8/10 (Category avg: 8.3/10) - **Ease of Use:** 9.1/10 (Category avg: 8.8/10) #### Who Is the Company Behind Helpjuice? - **Seller:** [Helpjuice](https://www.g2.com/sellers/helpjuice) - **Year Founded:** 2011 - **HQ Location:** Miami, FL - **Twitter:** @HelpJuice 769 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=710d41e209b3347dcf40c943bdb65801628dedbe6b413eeb56169319c7c2682b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1879314%2F&secure%5Burl_type%5D=linkedin_company_website) 36 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Technical Writer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Medium, 39% Small #### What Do G2 Reviewers Say About Helpjuice? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Helpjuice, praising its user-friendly interface and quick setup for knowledge bases. - Users value the **exceptional customer support** from Helpjuice, appreciating the fast assistance and ongoing tips provided. - Users commend the **amazing customer support** from Helpjuice, consistently highlighting timely assistance and valuable feedback. - Users appreciate the **intuitive interface** of Helpjuice, which simplifies content management and enhances team collaboration. - Users value the **customization options** of Helpjuice, enhancing their knowledge base's effectiveness and organization. ##### Cons - Users experience **limited customization options** , feeling forced into AI features and facing unclear pricing for requests. - Users face **editing difficulties** due to an outdated interface and bugs that hinder efficient content management. - Users face **formatting issues** and limited translation options in Helpjuice, making documentation somewhat difficult to navigate. - Users believe **AI limitations** hinder overall functionality, preferring more effective and informative search capabilities. - Users find the **learning curve steep** , as the interface and organization can be confusing and require time to master. #### What Are Recent G2 Reviews of Helpjuice? **["Versatile, fair in price, and with clever URL matching"](https://www.g2.com/survey_responses/helpjuice-review-13045550)** **Rating:** 4.0/5.0 stars _— Florian S._ [Read full review](https://www.g2.com/survey_responses/helpjuice-review-13045550) **["A knowledge base people actually use instead of asking the same questions"](https://www.g2.com/survey_responses/helpjuice-review-13065437)** **Rating:** 4.5/5.0 stars _— Phil J._ [Read full review](https://www.g2.com/survey_responses/helpjuice-review-13065437) #### What Are G2 Users Discussing About Helpjuice? - [What is knowledge base for?](https://www.g2.com/discussions/helpjuice-what-is-knowledge-base-for) - [What is knowledge base for?](https://www.g2.com/discussions/what-is-knowledge-base-for) - [What information is maintained in knowledge base?](https://www.g2.com/discussions/what-information-is-maintained-in-knowledge-base) - [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software) - [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for) ### [Workvivo](https://www.g2.com/pt/products/workvivo/reviews) A sede da Workvivo oferece às equipes de Comunicação, RH e TI uma plataforma de experiência do funcionário impulsionada por IA que nenhum intranet tradicional pode oferecer, com o HQ Agent ajudando cada funcionário a encontrar respostas confiáveis e a agir em segundos com busca e execução de tarefas agenticas. O Seer transforma o feedback e o sentimento dos funcionários em inteligência de pessoas acionável, tornando a Workvivo o elo perdido na transformação da IA: uma plataforma conectada para busca empresarial, conhecimento, comunicações, engajamento e escuta dos funcionários. O HQ Agent fornece uma interface de conversação única em todo o conhecimento, ferramentas e serviços do local de trabalho. Os funcionários podem fazer perguntas em linguagem natural, receber respostas confiáveis e citadas, encontrar informações relevantes em fontes conectadas e completar tarefas diárias sem precisar buscar em vários sistemas. A Workvivo também usa IA para fortalecer a comunicação e o engajamento. A criação de conteúdo impulsionada por IA, personalização, resumos, podcasts e Jornadas do Funcionário automatizadas ajudam as organizações a alcançar, informar e engajar funcionários de linha de frente, híbridos, remotos e de escritório. O Seer reúne escuta dos funcionários, análise de sentimento, pesquisas, benchmarking e insights da força de trabalho, ajudando os líderes a entender o que os funcionários precisam, identificar questões emergentes e agir mais rapidamente. Construída como uma sede conectada para o trabalho, a Workvivo combina comunicações internas, intranet moderna, engajamento de funcionários, busca agentica, conhecimento, ferramentas de trabalho e inteligência de pessoas. Ela se integra com plataformas incluindo Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira e mais. Confiada por organizações globais, incluindo Amazon, Ryanair, Bupa, White Castle e Motherson, a Workvivo by Zoom é reconhecida por clientes e analistas da indústria como líder em engajamento de funcionários, intranet e comunicações internas. **Average Rating:** 4.8/5.0 **Total Reviews:** 2,613 #### How Do G2 Users Rate Workvivo? - **the product tem sido um bom parceiro comercial?:** 9.7/10 (Category avg: 9.0/10) - **Qualidade do Suporte:** 9.5/10 (Category avg: 8.8/10) - **Outras Integrações:** 10.0/10 (Category avg: 8.3/10) - **Facilidade de Uso:** 9.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Workvivo? - **Vendedor:** [Zoom](https://www.g2.com/pt/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Website da Empresa:** www.zoom.com - **Ano de Fundação:** 2011 - **Localização da Sede:** San Jose, CA - **Twitter:** @zoom 1,042,714 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea58933ffb5ea1e88769e70b1323ea336f3f35193bdf38ad87831cfc56794a9a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2532259%2F&secure%5Burl_type%5D=linkedin_company_website) 13,494 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Associado SPS, Engenheiro de Software - **Top Industries:** Serviços ao Consumidor, Tecnologia da Informação e Serviços - **Company Size:** 57% Large, 29% Medium #### What Do G2 Reviewers Say About Workvivo? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Workvivo, desfrutando de sua interface intuitiva e interações naturais e envolventes. - Os usuários apreciam o **ambiente envolvente** do Workvivo, promovendo conexões pessoais e unidade da equipe através de experiências compartilhadas. - Os usuários apreciam o **engajamento aprimorado dos funcionários** do Workvivo, promovendo conexões através de marcos pessoais e profissionais compartilhados. - Os usuários valorizam o Workvivo por sua capacidade de melhorar a **comunicação** , promovendo a unidade e o engajamento entre equipes remotas e híbridas. - Os usuários apreciam o **reconhecimento de pares solidário** no Workvivo, melhorando as conexões pessoais e celebrando conquistas dentro das equipes. ##### Cons - Os usuários frequentemente experimentam **tempos de carregamento lentos** e problemas de desempenho do aplicativo, impactando sua satisfação geral com o Workvivo. - Os usuários expressam preocupação com a **falta de notificações eficazes** , levando à perda de atualizações importantes e alertas irrelevantes. - Os usuários acham os **problemas de notificação** no Workvivo frustrantes, com atualizações importantes muitas vezes se perdendo entre postagens menos relevantes. - Os usuários acham a **interface não amigável** , experimentando frustração com seu design, configurações e problemas de desempenho. - Os usuários têm dificuldades com **notificações excessivas** , muitas vezes perdendo anúncios importantes devido a atualizações avassaladoras do Workvivo. #### What Are Recent G2 Reviews of Workvivo? **["Um lugar para tudo — comunicação simplificada"](https://www.g2.com/pt/survey_responses/workvivo-review-8259550)** **Rating:** 5.0/5.0 stars _— Jaya S._ [Read full review](https://www.g2.com/pt/survey_responses/workvivo-review-8259550) **["Uma Plataforma, Zero Atualizações Perdidas — Workvivo Mantém Nossa Equipe Distribuída Alinhada"](https://www.g2.com/pt/survey_responses/workvivo-review-13154575)** **Rating:** 5.0/5.0 stars _— Sayon R._ [Read full review](https://www.g2.com/pt/survey_responses/workvivo-review-13154575) #### What Are G2 Users Discussing About Workvivo? - [Estou tentando usar o Workvivo para comunicações internas, mas não tenho certeza de como engajar minha equipe de forma eficaz. Alguma sugestão?](https://www.g2.com/pt/discussions/i-m-trying-to-use-workvivo-for-internal-communications-but-i-m-not-sure-how-to-engage-my-team-effectively-any-suggestions) - 4 comments, 2 upvotes - [What is Workvivo used for?](https://www.g2.com/pt/discussions/what-is-workvivo-used-for) - 6 comments, 2 upvotes ### [GitBook](https://www.g2.com/products/gitbook/reviews) GitBook enables teams to easily manage, share and publish their knowledge through a documentation platform designed for the entire organization. Packed with powerful features, GitBook supports any form of rich text, programming languages and visual assets. - Easily create and publish beautiful looking docs without any design or code required - Organize your knowledge and have your team working from a central place - Keep your GitHub workflows in sync with our native integration - Support for both save / merge (async) and real-time collaboration on any doc. GitBook is free for open-source projects, non-profit orgs and students. **Average Rating:** 4.7/5.0 **Total Reviews:** 199 #### How Do G2 Users Rate GitBook? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Quality of Support:** 9.4/10 (Category avg: 8.8/10) - **Other Integrations:** 8.2/10 (Category avg: 8.3/10) - **Ease of Use:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind GitBook? - **Seller:** [GitBook](https://www.g2.com/sellers/gitbook) - **Year Founded:** 2014 - **HQ Location:** Covina, US - **Twitter:** @GitBookIO 7,713 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=36b01bf1163283ca25766ded84902875e543d0542247f623343d1b10a51e154c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgitbook&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Small, 14% Medium #### What Do G2 Reviewers Say About GitBook? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **clean and user-friendly interface** of GitBook, making documentation easy and efficient for all team members. - Users praise GitBook for its **intuitive interface** , making technical documentation accessible and collaboration seamless. - Users appreciate the **exceptional collaboration and user-friendly interface** of GitBook, making documentation effortless and efficient. - Users highlight the **super responsive team** and GitBook's user-friendly nature that empowers small organizations effectively. - Users appreciate the **clean and organized structure** of GitBook, making collaboration and documentation effortless. ##### Cons - Users report encountering **software bugs** that affect usability, though support is responsive in addressing issues. - Users find that **billing issues** can arise due to high costs, especially for those without an OSS. - Users find **complexity** to be a challenge initially, though they appreciate the product's overall quality. - Users find the **difficult automation** of GitBook frustrating, as it necessitates manual updates for documentation changes. - Users would prefer **more advanced formatting options** in GitBook to enhance their writing experience. #### What Are Recent G2 Reviews of GitBook? **["Best tool to document college major/minor projects and code blocks without any mess"](https://www.g2.com/survey_responses/gitbook-review-13106092)** **Rating:** 4.5/5.0 stars _— Krishnakant R._ [Read full review](https://www.g2.com/survey_responses/gitbook-review-13106092) **["Clean, Easy-to-Update Documentation with GitBook"](https://www.g2.com/survey_responses/gitbook-review-13139361)** **Rating:** 4.5/5.0 stars _— Muzammil M._ [Read full review](https://www.g2.com/survey_responses/gitbook-review-13139361) #### What Are G2 Users Discussing About GitBook? - [Is GitBook private?](https://www.g2.com/discussions/is-gitbook-private) - [Is GitBook made by GitHub?](https://www.g2.com/discussions/is-gitbook-made-by-github) - 1 comment - [Is GitBook opensource?](https://www.g2.com/discussions/is-gitbook-opensource) - 1 comment - [What is GitBook used for?](https://www.g2.com/discussions/what-is-gitbook-used-for) ### [Yext](https://www.g2.com/products/yext/reviews) Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,091 #### How Do G2 Users Rate Yext? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Quality of Support:** 8.5/10 (Category avg: 8.8/10) - **Other Integrations:** 8.1/10 (Category avg: 8.3/10) - **Ease of Use:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Yext? - **Seller:** [Yext](https://www.g2.com/sellers/yext) - **Company Website:** www.yext.com - **Year Founded:** 2006 - **HQ Location:** New York - **Twitter:** @yext 21,811 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98acc97eae887b263557e152faff38f7c2d8480bd93436a7dcac0628d2d9eb7f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F515401%2F&secure%5Burl_type%5D=linkedin_company_website) 2,517 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 37% Large, 30% Medium #### What Do G2 Reviewers Say About Yext? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Yext, with a welcoming interface and simple navigation that enhances their experience. - Users find Yext exceptionally **helpful** for ensuring consistency and quick updates across multiple platforms in their business. - Users value Yext's **centralized management** , simplifying the updating of business information across multiple platforms efficiently. - Users commend Yext's **helpful customer support** , which excels in resolving issues and ensuring user satisfaction. - Users value the **efficiency and speed** of Yext, appreciating its ability to manage business information seamlessly across platforms. ##### Cons - Users often find Yext's interface **complex to navigate** , leading to a steep learning curve for new users. - Users report a **steep learning curve** with Yext, though support and documentation help ease the transition. - Users experience a **difficult learning curve** with Yext, finding navigation and edits challenging and confusing. - Users find **difficult navigation** a challenge, especially due to overwhelming filters and confusing initial setups. - Users find Yext's **limited features** frustrating, wishing for an iOS app and more customization options. #### What Are Recent G2 Reviews of Yext? **["Transparent Listings Management with Industry-Leading Publisher Reach"](https://www.g2.com/survey_responses/yext-review-12638314)** **Rating:** 5.0/5.0 stars _— Liz J._ [Read full review](https://www.g2.com/survey_responses/yext-review-12638314) **["Yext: A Robust Platform for SEO Clients"](https://www.g2.com/survey_responses/yext-review-12810984)** **Rating:** 5.0/5.0 stars _— Ben H._ [Read full review](https://www.g2.com/survey_responses/yext-review-12810984) #### What Are G2 Users Discussing About Yext? - [What is Yext used for?](https://www.g2.com/discussions/yext-what-is-yext-used-for) - [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments - [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments - [What does YEXT cost?](https://www.g2.com/discussions/what-does-yext-cost) - [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments ### [Perplexity](https://www.g2.com/products/perplexity/reviews) Perplexity is an AI-powered search engine designed to transform how users discover and interact with information. By processing user queries through advanced language models, it delivers concise, conversational answers backed by verifiable sources. Each response includes citations and links to original content, enabling users to verify information and delve deeper into topics. This approach streamlines the search experience, moving beyond traditional search engines that present numerous links for users to sift through. Key Features and Functionality: - Conversational Search Interface: Users can ask questions in natural language and receive direct, concise answers. - Real-Time Web Integration: The platform searches the web in real-time to provide up-to-date information. - Source Citations: Each response includes citations and links to original sources, ensuring transparency and credibility. - Multiple AI Model Integration: Perplexity integrates cutting-edge AI models, including OpenAI's GPT models and Anthropic's Claude, allowing users to choose the model that best fits their specific needs. - Freemium Model: Offers a free version with access to a proprietary large language model, while the paid Perplexity Pro subscription provides access to advanced models like GPT-4, Claude 3, Mistral Large, Llama 3, and an experimental Perplexity model. Primary Value and User Solutions: Perplexity addresses the inefficiencies of traditional search engines by providing direct, concise answers to user queries, eliminating the need to sift through numerous links. Its integration of multiple AI models and real-time web search capabilities ensures that users receive accurate and current information. The inclusion of source citations enhances transparency and trustworthiness, making it a valuable tool for researchers, professionals, and the general public seeking reliable information efficiently. **Average Rating:** 4.4/5.0 **Total Reviews:** 316 #### How Do G2 Users Rate Perplexity? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Quality of Support:** 8.2/10 (Category avg: 8.8/10) - **Other Integrations:** 10.0/10 (Category avg: 8.3/10) - **Ease of Use:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Perplexity? - **Seller:** [Perplexity AI](https://www.g2.com/sellers/perplexity-ai) - **Year Founded:** 2022 - **HQ Location:** San Francisco, California - **Twitter:** @perplexity\_ai 494,413 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=40a76650374be19b3f8dd70bffa77a9ac8c72520b65762b4127272d0d6bf35f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fperplexity-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 1,405 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small, 16% Medium #### What Do G2 Reviewers Say About Perplexity? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Perplexity, finding initial setup and navigation incredibly simple and convenient. - Users appreciate the **ease of use and quick implementation** of Perplexity, making it a convenient research tool. - Users find Perplexity's **helpful quality content** and quick access to factual data invaluable for research and learning. - Users find the **easy setup** of Perplexity exceptionally convenient, allowing for quick and hassle-free implementation. - Users love Perplexity's **multi-modal capabilities** , enhancing research with customizable assistants and fast, reliable answers. ##### Cons - Users find **usage limitations** with Perplexity, expressing concerns over subscription constraints and the need for more detailed responses. - Users feel that Perplexity needs **improvement in question answering** and handling complex topics more effectively. - Users note the need for **improved context understanding** , as responses can be oversimplified and lack accuracy. - Users find **AI limitations** in Perplexity affect accuracy and understanding of human language, diminishing overall experience. - Users often face **inaccurate data** from Perplexity, leading to unreliable information and requiring frequent verification. #### What Are Recent G2 Reviews of Perplexity? **["Fast, Source-Backed Answers That Save Time on Technical Research"](https://www.g2.com/survey_responses/perplexity-review-13166768)** **Rating:** 5.0/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/perplexity-review-13166768) **["Transparent Sources and Great Follow-Up Questions Make It Feel Conversational"](https://www.g2.com/survey_responses/perplexity-review-13190859)** **Rating:** 5.0/5.0 stars _— Divya D._ [Read full review](https://www.g2.com/survey_responses/perplexity-review-13190859) ### [Document360](https://www.g2.com/products/document360/reviews) Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 528 #### How Do G2 Users Rate Document360? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Quality of Support:** 9.5/10 (Category avg: 8.8/10) - **Other Integrations:** 8.1/10 (Category avg: 8.3/10) - **Ease of Use:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Document360? - **Seller:** [Kovai Limited](https://www.g2.com/sellers/kovai-limited) - **Company Website:** www.kovai.co - **Year Founded:** 2009 - **HQ Location:** London - **Twitter:** @BizTalk360 1,920 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=12245f53ec3f5ad2cbbb0bbd7a824af70b3bad9851082c25ea45dd1355e57e44&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkovaico%2F&secure%5Burl_type%5D=linkedin_company_website) 330 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Technical Writer, Senior Technical Writer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Medium, 39% Small #### What Do G2 Reviewers Say About Document360? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Document360, highlighting its user-friendly interface and efficient setup process. - Users value the **versatile customization** and powerful features of Document360, enhancing their documentation systems seamlessly. - Users value the **efficient customer support** from Document360, praising their fast resolution of issues and knowledgeable agents. - Users highlight the **versatility and customization** of Document360, enabling seamless integration and enhanced documentation efficiency. - Users value the **versatile and customizable user interface** of Document360, enhancing the overall user experience significantly. ##### Cons - Users desire improvements to **missing features** such as enhanced visual editing and better handling of long documents. - Users find **editing difficulties** in Document360, noting issues with lag and formatting inconsistencies when working with documents. - Users experience **editing limitations** with Document360, citing issues like lag and clunky tools when managing content. - Users criticize Document360 for its **high costs** , noting that essential features are often locked behind expensive tiers. - Users note that **limited customization** options make it challenging for non-developers to tailor their experience effectively. #### What Are Recent G2 Reviews of Document360? **["Document360 Makes Knowledge Sharing Easy with Intuitive Management and Powerful Search"](https://www.g2.com/survey_responses/document360-review-13065059)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/document360-review-13065059) **["Simplifying Documentation Management with Document360"](https://www.g2.com/survey_responses/document360-review-12229699)** **Rating:** 4.0/5.0 stars _— Vignesh S._ [Read full review](https://www.g2.com/survey_responses/document360-review-12229699) #### What Are G2 Users Discussing About Document360? - [What is Document360 used for?](https://www.g2.com/discussions/what-is-document360-used-for) - 1 comment ### [Bloomfire](https://www.g2.com/products/bloomfire/reviews) Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowering users to access, manage, and collaborate on knowledge efficiently and effectively. Bloomfire’s AI-powered search and content authoring transform how teams interact with data and ensure that organizational assets and critical information are easily accessible and actionable. Bloomfire supports enterprise companies in scaling their knowledge management programs across teams, departments, and org-wide deployments and serves businesses across all industries – including healthcare, finance, government, manufacturing, and retail. With a focus on operational excellence, Bloomfire is an established, trusted partner to Fortune 500 companies and other industry leaders. The AI-driven platform delivers nearly 2 million answers each month, emphasizing its value and credibility. Key functionality includes: · AI-Powered Enterprise Search: Get direct, trusted answers from Ask AI and find relevant documents and articles across all your integrated platforms with intuitive search. ·AI-Powered Authoring Tools: Advanced authoring tools streamline knowledge creation and ensure your content fits the unique needs of your business. Use generative AI to create and refine insights from your original work, ensuring all published information is high quality and optimized for search. · Scalable Architecture & Award-Winning Implementation: With flexible structure and navigation components like communities, groups, and boards, Bloomfire is designed to grow with your organization, offering a seamless integration and implementation process. **Average Rating:** 4.6/5.0 **Total Reviews:** 500 #### How Do G2 Users Rate Bloomfire? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Quality of Support:** 9.2/10 (Category avg: 8.8/10) - **Other Integrations:** 8.3/10 (Category avg: 8.3/10) - **Ease of Use:** 9.1/10 (Category avg: 8.8/10) #### Who Is the Company Behind Bloomfire? - **Seller:** [Bloomfire](https://www.g2.com/sellers/bloomfire) - **Company Website:** www.bloomfire.com - **Year Founded:** 2010 - **HQ Location:** Austin, TX - **Twitter:** @Bloomfire 6,350 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae0116c5377d30a37d720aa084d6c0b0e545b5de27434cb59030c9ef03e9788b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F851196%2F&secure%5Burl_type%5D=linkedin_company_website) 91 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Manager, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Medium, 30% Large #### What Do G2 Reviewers Say About Bloomfire? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Bloomfire, finding it user-friendly and efficient for information retrieval. - Users enjoy the **easy access** of Bloomfire, appreciating its intuitive interface and organized information for efficient knowledge sharing. - Users value the **remarkable AI support** and intuitive interface of Bloomfire, enhancing knowledge sharing and accessibility. - Users admire the **intuitive search functionality** of Bloomfire, enhancing knowledge access and collaboration across departments. - Users value the **remarkable AI support** in Bloomfire, enhancing knowledge access and simplifying search processes. ##### Cons - Users often face **inefficient search** , leading to frustration with results that can be unpredictable or incomplete. - Users are frustrated by the **inefficient search functionality** in Bloomfire, leading to disappointing experiences and inconsistencies. - Users feel that the **limited customization** options hinder their ability to tailor Bloomfire to specific needs. - Users express frustration with **limited reporting** , making it challenging to track engagement and insights effectively. - Users find the **search functionality inconsistent** , often leading to disappointment with inaccurate results and missed insights. #### What Are Recent G2 Reviews of Bloomfire? **["Bloomfire Makes Research Easier with Clear, Informative and Helpful Answers"](https://www.g2.com/survey_responses/bloomfire-review-12214340)** **Rating:** 4.5/5.0 stars _— Isobelle I._ [Read full review](https://www.g2.com/survey_responses/bloomfire-review-12214340) **["The One-Stop Platform for Seamless Collaboration"](https://www.g2.com/survey_responses/bloomfire-review-12365942)** **Rating:** 5.0/5.0 stars _— Meg S._ [Read full review](https://www.g2.com/survey_responses/bloomfire-review-12365942) #### What Are G2 Users Discussing About Bloomfire? - [What is Seva used for?](https://www.g2.com/discussions/what-is-seva-used-for) - 1 comment - [What is Talla used for?](https://www.g2.com/discussions/what-is-talla-used-for) ### [Spekit](https://www.g2.com/pt/products/spekit/reviews) Spekit é a Plataforma de Aceleração de Representantes que transforma o conhecimento de GTM e a inteligência de negócios unificada em insights no fluxo de trabalho, coaching, ações e experiências prontas para o comprador, para que as equipes de receita possam acelerar rapidamente, manter a velocidade e ganhar mais. **Average Rating:** 4.6/5.0 **Total Reviews:** 298 #### How Do G2 Users Rate Spekit? - **the product tem sido um bom parceiro comercial?:** 9.7/10 (Category avg: 9.0/10) - **Qualidade do Suporte:** 9.4/10 (Category avg: 8.8/10) - **Outras Integrações:** 8.8/10 (Category avg: 8.3/10) - **Facilidade de Uso:** 9.1/10 (Category avg: 8.8/10) #### Who Is the Company Behind Spekit? - **Vendedor:** [Spekit Inc.](https://www.g2.com/pt/sellers/spekit-inc) - **Website da Empresa:** spekit.com - **Ano de Fundação:** 2018 - **Localização da Sede:** Denver, Colorado - **Twitter:** @spekitapp 1,169 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5133d1612b1e4a30a8e13c2da6aa461db87d20bd163b1f4a0a87ec0391e88dc4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18421890%2F&secure%5Burl_type%5D=linkedin_company_website) 97 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Executivo de Contas, Gerente de Contas - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 68% Medium, 21% Large #### What Do G2 Reviewers Say About Spekit? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham a **facilidade de uso** do Spekit inestimável, melhorando a integração e simplificando efetivamente o processo de integração. - Os usuários apreciam a **entrega de treinamento imediata e eficaz** do Spekit, agilizando a integração e apoiando o coaching orientado para o desempenho. - Os usuários valorizam as **integrações perfeitas** do Spekit, aumentando a eficiência e tornando o processo de integração muito mais suave. - Os usuários valorizam os **recursos que economizam tempo** do Spekit, permitindo um treinamento eficiente e acesso imediato a informações essenciais. - Os usuários apreciam a **navegação intuitiva** do Spekit, permitindo acesso rápido aos materiais de treinamento e criação de conteúdo sem interrupções. ##### Cons - Os usuários enfrentam **dificuldades de navegação** com o Spekit, experimentando atrasos e desafios para encontrar informações relevantes rapidamente. - Os usuários acham que a **funcionalidade de busca ineficiente** do Spekit limita sua capacidade de encontrar informações específicas rapidamente. - Os usuários acham os **recursos ausentes** frustrantes, impactando a utilidade geral e a personalização do Spekit. - Os usuários enfrentam uma **curva de aprendizado** significativa com o Spekit, exigindo tempo e treinamento para utilizar totalmente seus recursos. - Os usuários acham a **funcionalidade de busca inadequada** do Spekit frustrante, muitas vezes levando a desafios na localização de informações específicas. #### What Are Recent G2 Reviews of Spekit? **["As Salas de Negociação da Spekit são uma Grande Melhoria no meu Processo de Vendas"](https://www.g2.com/pt/survey_responses/spekit-review-12848777)** **Rating:** 4.0/5.0 stars _— Evan S._ [Read full review](https://www.g2.com/pt/survey_responses/spekit-review-12848777) **["Salas de Negociação que Mantêm os Clientes Organizados Durante Todo o Ciclo de Vendas"](https://www.g2.com/pt/survey_responses/spekit-review-12853922)** **Rating:** 4.5/5.0 stars _— Cole D._ [Read full review](https://www.g2.com/pt/survey_responses/spekit-review-12853922) #### What Are G2 Users Discussing About Spekit? - [Para que é usado o Spekit?](https://www.g2.com/pt/discussions/what-is-spekit-used-for) ### [Hudu](https://www.g2.com/products/hudu/reviews) Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentation—covering everything from systems, processes, and policies to credentials, SOPs, and asset records. With Hudu, teams can ensure that important information is always organized, easy to access, and kept up to date, making day-to-day work smoother and decision-making faster. While originally built for internal IT departments and MSPs, Hudu is flexible enough to support a wide range of industries, including finance, healthcare, education, and construction. Its structure can be tailored to fit the needs of any organization, whether you're managing internal infrastructure, supporting clients, or coordinating distributed teams. Teams can build custom asset layouts to track hardware, software, or industry-specific data. Knowledge base articles and SOPs support rich formatting, embedded content, and reusable templates to keep documentation consistent and easy to follow. Passwords and OTPs are stored securely with full access controls and history tracking for auditability and compliance. Hudu supports detailed permission management, so teams can control access at a granular level across departments, roles, or clients. It integrates with popular tools like Microsoft 365, ConnectWise, HaloPSA, NinjaOne, N-able, and many more to automatically sync key data and reduce manual entry. A browser extension and mobile app make it easy to access or update documentation on the go, whether in the office or the field. For more advanced workflows, Hudu offers a powerful API, allowing teams to automate documentation or integrate with internal systems. Organizations with strict security requirements can also choose to deploy Hudu on-premises with full control over their environment. With Hudu, teams can reduce onboarding time, cut down on repetitive questions, and ensure processes are followed consistently. It replaces scattered documentation with a centralized source of truth that’s easy to manage and scale. If your team depends on shared knowledge to operate efficiently, Hudu helps you keep it organized, accessible, and secure—no matter your industry or size. **Average Rating:** 4.7/5.0 **Total Reviews:** 357 #### How Do G2 Users Rate Hudu? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Quality of Support:** 9.2/10 (Category avg: 8.8/10) - **Other Integrations:** 8.2/10 (Category avg: 8.3/10) - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind Hudu? - **Seller:** [Hudu](https://www.g2.com/sellers/hudu) - **Company Website:** hudu.com - **Year Founded:** 2018 - **HQ Location:** Fort Collins, Colorado - **Twitter:** @HuduHQ 500 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd7243ca000fd7ce62c7bef4ec50540123054ff52d1cbcfbf577ed4f6c2d53fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhudu-technologies%2F&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small, 12% Medium #### What Do G2 Reviewers Say About Hudu? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **clean and simple interface** of Hudu, enhancing ease of use and overall efficiency. - Users appreciate the **intuitive interface and comprehensive features** of Hudu, making IT data organization effortless and efficient. - Users value Hudu's **seamless integrations** and support, simplifying knowledge management and enhancing productivity effortlessly. - Users praise Hudu's **easy setup** , allowing quick implementation and tailoring to meet specific business needs. - Users appreciate Hudu's **clean and simple design** , making it easy to customize and setup for their needs. ##### Cons - Users feel Hudu is **missing key features** , like a unified search and improved customizability for efficiency. - Users note that the **poor integration** process can complicate setup and limit functionality compared to competitors. - Users suggest that **UX improvement** is needed, especially regarding search and navigation in larger environments. - Users note the **limited features** of Hudu, wishing for broader support and improved integrations with other tools. - Users experience **integration issues** with Hudu, wishing for better support and compatibility with various tools and platforms. #### What Are Recent G2 Reviews of Hudu? **["Self-Hosted Documentation with a Clean API and Flexible MSP Asset Modeling"](https://www.g2.com/survey_responses/hudu-review-12577291)** **Rating:** 5.0/5.0 stars _— Mark H._ [Read full review](https://www.g2.com/survey_responses/hudu-review-12577291) **["Secure Self-Hosting, Great UI, and Seamless HaloPSA Integration"](https://www.g2.com/survey_responses/hudu-review-12997857)** **Rating:** 5.0/5.0 stars _— Anthony R._ [Read full review](https://www.g2.com/survey_responses/hudu-review-12997857) #### What Are G2 Users Discussing About Hudu? - [What is Hudu used for?](https://www.g2.com/discussions/what-is-hudu-used-for) - 1 comment - ‹ Prev‹ Prev - 1 - [2](/categories/knowledge-base-software?order=g2_score&page=2#product-list) - [3](/categories/knowledge-base-software?order=g2_score&page=3#product-list) - [4](/categories/knowledge-base-software?order=g2_score&page=4#product-list) - [5](/categories/knowledge-base-software?order=g2_score&page=5#product-list) - … - [15](/categories/knowledge-base-software?order=g2_score&page=15#product-list) - [16](/categories/knowledge-base-software?order=g2_score&page=16#product-list) - [Next ›Next ›](/categories/knowledge-base-software?order=g2_score&page=2#product-list) Spotlight Categories [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp) [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) [Field Service Management Software](https://www.g2.com/categories/field-service-management) [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service) [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) Similar Categories - [IT Documentation](/categories/it-documentation) - [Q&A Platforms](/categories/q-a-platforms) - [Standard Operating Procedures](/categories/standard-operating-procedures) - [Work Instructions](/categories/work-instructions) [Browse Knowledge Base Themes](/categories/knowledge-base-software/themes) ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash") NP Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash) Updated April 9, 2026 Knowledge base software stores and organizes information about a business's products, services, and processes in a centralized, searchable repository, serving as a single source of truth accessible across the organization. These tools support a range of content types, from training documentation and project timelines to meeting notes, and offer powerful search and categorization capabilities to help employees find accurate information quickly. ### Core Capabilities of Knowledge Base Software To qualify for inclusion in the Knowledge Base category, a product must: - Allow users to create editable articles, upload file types (audio, video, images, external links), or support both - Provide cloud storage space for content - Allow users to search for specific content - Streamline content organization through tagging, taxonomy systems, folders, or AI-powered categorization ### How Knowledge Base Software Differs from Other Tools Knowledge base software is often compared to wiki tools, though the two differ in scope and governance. Wikis encompass a broader range of business topics and offer open, collaborative editing, while knowledge bases focus on products, services, and processes, with a smaller group of dedicated contributors managing content quality. Some knowledge bases are deployed specifically as [contact center knowledge base software](https://www.g2.com/categories/contact-center-knowledge-base) to support customer service agents, and many integrate with [enterprise content management (ECM)](https://www.g2.com/categories/enterprise-content-management-ecm) systems for cross-repository search. AI-powered knowledge bases further extend these capabilities by surfacing intelligent recommendations and embedding relevant content directly into team workflows. ### Insights from G2 on Knowledge Base Software Based on category trends on G2, ease of content organization and search accuracy stand out as the most critical factors in knowledge base adoption. These platforms deliver increasing value from AI-powered features that proactively surface relevant articles based on context and user intent, reducing time spent searching for information. Top Tools at a Glance | | Searchable team conversations | User Review "Organized Team Communication with Powerful Search, Integrations, and Slack AI Summaries" | | | Flexible AI workspace documentation | User Review "Notion Keeps Everything Organized in One Clean, Customizable Workspace" | | | Collaborative internal documentation | User Review "Reliable All-in-One Documentation Hub with Seamless Jira Integration" | | | Work management with knowledge context | User Review "Flexible Goal Planning with Mind Maps and Timelines" | | | In-workflow knowledge retrieval | User Review "A fast and user-friendly knowledge platform with room to grow" | | | IT documentation management | User Review "Powerful without being too rigid." | | | Customer and team knowledge sharing | User Review "Versatile, fair in price, and with clever URL matching" | | | Published technical documentation | User Review "Best tool to document college major/minor projects and code blocks without any mess" | | | Multi-platform knowledge visibility | User Review "Yext: A Robust Platform for SEO Clients" | * * * Show More * * * ## How Do You Choose the Right Knowledge Base Software? ### What You Should Know About Knowledge Base Software ### Knowledge Base Software software buying insights at a glance [Knowledge base software](https://www.g2.com/categories/knowledge-base-software) helps organizations create, organize, and manage internal or customer-facing documentation so teams can quickly find reliable answers and standardized information. These platforms centralize product documentation, processes, troubleshooting guides, and training materials in a searchable system, helping companies maintain a consistent source of truth as teams work across more tools and distributed environments. Organizations adopt knowledge base software to reduce knowledge silos, document SOPs, accelerate onboarding, and help employees or customers quickly find answers. Across the G2 reviews analyzed, buyers frequently highlight benefits such as centralized documentation, faster information retrieval, and improved collaboration across teams. The strongest knowledge base platforms combine intuitive authoring tools, powerful search, and integrations that connect knowledge directly to daily workflows. Pricing varies based on user volume, governance capabilities, and advanced administration features. Many vendors offer free or entry-level plans, while higher tiers add analytics, integrations, and stronger content governance for larger organizations. **Top 5 FAQs from software buyers:** - What features should I look for in the best knowledge base software for internal documentation? - How do knowledge base platforms enable powerful search and AI-assisted knowledge retrieval? - What makes a knowledge base solution easy for nontechnical teams to maintain and update? - How do knowledge base tools help with onboarding, SOPs, and support workflows? - What should I expect to pay for top knowledge base software? G2’s top-rated knowledge base software, based on verified reviews, includes [Slack](https://www.g2.com/products/slack/reviews) **,** [Confluence](https://www.g2.com/products/confluence/reviews) **,** [Notion](https://www.g2.com/products/notion/reviews), [ClickUp](https://www.g2.com/products/clickup/reviews), and [IT Glue](https://www.g2.com/products/it-glue/reviews). ### What are the top-reviewed Knowledge Base Software on G2?  [Notion](https://www.g2.com/products/notion/reviews) - Number of Reviews: 4,913 - Satisfaction: 98 - Market Score: 85 - G2 Score: 91 [Slack](https://www.g2.com/products/slack/reviews) - Number of Reviews: 1,208 - Satisfaction: 89 - Market Score: 92 - G2 Score: 91 [Confluence](https://www.g2.com/products/confluence/reviews) - Number of Reviews: 3,929 - Satisfaction: 77 - Market Score: 99 - G2 Score: 88 [ClickUp](https://www.g2.com/products/clickup/reviews) - Number of Reviews: 1,892 - Satisfaction: 77 - Market Score: 85 - G2 Score: 81 [**IT Glue**](https://www.g2.com/products/it-glue/reviews) - Number of Reviews: 519 - Satisfaction: 72 - Market Score: 77 - G2 Score: 75 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Knowledge Base Software #### Feedback Pros: What Users Consistently Appreciate - **Flexible page databases and templates centralize cross-team documentation** - “_Flexible pages, Databases and templates allow everything from notes to project tracking in one clean workspace. Customisation feels intuitive and saves a lot of time once the setup is completed”_ - [Kiran S.](https://www.g2.com/products/notion/reviews/notion-review-12426914), Notion review - **Transforms Communication with Stellar Integrations** - “_I use Slack daily for work, mostly for quick syncs, async updates, and keeping project threads organized, which really helps cut through email chaos. I find Threads extremely useful for keeping chats clean and preventing main channel chaos. The Search feature is fantastic for finding anything fast, eliminating those 'where’d we decide that?' moments. I'm impressed by the integrations with tools like Figma, Jira, and Google Docs, which allow me to work seamlessly without switching tabs or losing context. I appreciate the custom notifications and Do Not Disturb settings that let me control when I'm interrupted. Having all my tools like Figma comments, Jira tickets, and Google Drive built right into Slack makes my workflow smooth and efficient._” - [Souptik D.](https://www.g2.com/products/slack/reviews/slack-review-12459330), Slack review - **AI meeting notes and integrations turn discussions into reusable knowledge** - _“What I like most about Confluence is how it brings everything into one place. It makes documenting processes, sharing knowledge, and collaborating with teams much easier. Instead of information being scattered across emails or chats, it lives in a structured space where everyone can access and update it when needed. I also find the page hierarchy and linking between pages really helpful for organizing information logically. It saves a lot of time when you need to look up something quickly or onboard someone new to a project. Overall, it helps teams stay aligned and keeps knowledge from getting lost.”_ - [Ashutosh J.](https://www.g2.com/products/confluence/reviews/confluence-review-12444610), Confluence review #### Cons: Where Many Platforms Fall Short - **Wide range of tools creates complexity for new users** - _“ClickUp can feel overwhelming at times. There are many features and configuration options, which is helpful, but it also means the system can become cluttered if it is not set up carefully. New users often need guidance to understand how our team uses it.”_ - [Kirsti H.](https://www.g2.com/products/clickup/reviews/clickup-review-12411150), ClickUp review  - **Steep learning curve for first-time Confluence users** - “_When I first started using Confluence, I didn’t understand a lot of the buttons or the sidebar. The interface felt overwhelming at first, so it took me some time to adjust to Confluence and figure out what to do and how to get to where everything is.”_ - Dr. [Akshay M.](https://www.g2.com/products/confluence/reviews/confluence-review-12444378), Confluence review - **Large knowledge bases can require extra effort to stay organized** - “_One drawback is that organising a large number of knowledge cards can sometimes require extra effort to maintain structure. New users may also need a short learning period to fully understand how to manage and verify content effectively.”_ - [Piyush P.](https://www.g2.com/products/guru/reviews/guru-review-12452472), Guru review ### My Expert Takeaway on Knowledge Base Software Knowledge base software delivers the most value when organizations treat it as a structured knowledge system rather than a simple document repository. The strongest implementations organize information so teams can quickly retrieve answers, standardize processes, and reuse institutional knowledge across support, operations, and product workflows. Review sentiment shows strong adoption. Across the 500-review dataset analyzed, the category averages 4.51/5 stars and 9.02/10 likelihood to recommend, alongside strong usability scores for Meets Requirements, Ease of Use, Ease of Setup, Ease of Admin, Ease of Doing Business With, and Quality of Support. These signals suggest buyers see clear operational value once knowledge bases are implemented effectively. Friction usually appears when organizations treat knowledge bases as static document storage. High-performing teams approach knowledge base software with clear governance, defined content ownership, and consistent documentation practices. The best knowledge base platforms balance flexible documentation with strong structure and search, making them increasingly essential infrastructure for teams that rely on fast, reliable knowledge sharing. ### Knowledge Base Software FAQs #### **What is knowledge base software?** Knowledge base software is a system for creating, organizing, searching, and governing company knowledge in one place. Teams use it to publish SOPs, product information, onboarding materials, and common answers so employees or customers can self-serve faster. #### **What is the best knowledge base software?** The best knowledge base software depends on your team’s documentation needs, search capabilities, and governance requirements. On G2, top-rated tools include [Slack](https://www.g2.com/products/slack/reviews), [Notion](https://www.g2.com/products/notion/reviews) **,** [Guru](https://www.g2.com/products/guru/reviews) **,** [ClickUp](https://www.g2.com/products/clickup/reviews) **,** [Confluence](https://www.g2.com/products/confluence/reviews) **,** and [IT Glue](https://www.g2.com/products/it-glue/reviews), each earning strong user ratings around 4.6/5 stars and recognized for flexible documentation, integrations, and scalable knowledge management features. #### **How does knowledge base software help call centers?** Knowledge base software helps call centers reduce handle time by giving agents fast access to approved answers, scripts, and process steps. It improves consistency, speeds ramp time, and makes it easier to update frontline guidance when policies, products, or procedures change. #### **What are the leading knowledge base software for SaaS businesses?** Leading knowledge base software for SaaS businesses typically combines strong documentation features, search capabilities, and integrations with product and support tools. Based on G2 ratings and user reviews, popular options include [Guru](https://www.g2.com/products/guru/reviews) **,** [IT Glue](https://www.g2.com/products/it-glue/reviews) **,** [Bloomfire](https://www.g2.com/products/bloomfire/reviews) **,** and [Confluence](https://www.g2.com/products/confluence/reviews), which consistently receive high satisfaction scores and strong adoption among SaaS and IT teams. #### **What are the reliable knowledge base software for remote teams?** Some of the most reliable knowledge base software for remote teams, based on high G2 ratings and strong user reviews, include: - [Guru](https://www.g2.com/products/guru/reviews) – 4.7/5 rating; strong workflow integrations with Slack and Teams for distributed teams. - [Document360](https://www.g2.com/products/document360/reviews) – ~4.7/5 rating; scalable documentation platform with version control and analytics. - [Slite](https://www.g2.com/products/slite/reviews) – ~4.6/5 rating; designed for asynchronous documentation and remote collaboration. - [Helpjuice](https://www.g2.com/products/helpjuice/reviews) – ~4.7/5 rating; advanced search and customization for internal and customer knowledge bases. These tools consistently rank highly on G2 due to ease of use, strong collaboration features, and reliable knowledge-sharing capabilities, making them well-suited for remote or distributed teams that rely on centralized documentation. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Gauri Pawsey](https://research.g2.com/insights/author/gauri-pawsey) Last updated on March 16, 2026