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Channel Sales Manager (CSM)

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Channel Sales Manager (CSM) by Suite Engine is a multi-channel retail management app built within Microsoft Dynamics 365 Business Central. It connects Amazon, Shopify, Walmart, WooCommerce, BigCommerce, and Magento/Adobe to Business Central, managing inventory sync, order processing, fee accounting, and fulfillment workflows from a single system. CSM handles FBA and FBM orders differently based on their operational requirements, posts marketplace fees at the transaction level, and supports multi-channel fulfillment through Amazon MCF. Inventory sync runs from Business Central to connected platforms based on configured sync schedules, with Business Central as the source of truth.

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