Chain is an AI-powered freight visibility platform designed to automate manual tasks in freight brokerage operations, enabling businesses to scale efficiently. By integrating advanced AI technologies, Chain streamlines processes such as shipment tracking, carrier communication, and compliance management, reducing operational costs and enhancing service delivery. Key Features and Functionality: - Automated Shipment Tracking: Chain's Autopilot feature eliminates the need for manual check calls by automating tracking updates and carrier communications, ensuring real-time visibility and keeping all stakeholders informed. - AI-Driven Freight Visibility: The platform provides accurate estimated times of arrival (ETAs) and automates geofence-triggered updates, maintaining high tracking compliance and reducing the need for manual follow-ups. - Carrier Procurement Automation: Chain simplifies the process of finding reliable carriers by offering AI-driven recommendations based on performance, lane history, and compliance, thereby streamlining carrier sourcing, vetting, and onboarding. - Seamless Integrations: The platform integrates effortlessly with various Transportation Management Systems (TMS) and other essential tools, facilitating a cohesive workflow without the need for extensive setup. Primary Value and Solutions Provided: Chain addresses the inefficiencies inherent in traditional freight brokerage operations by automating repetitive tasks and centralizing communication. This automation leads to significant time savings, with reports indicating that each operations team member can reclaim over 15 hours weekly. Additionally, the platform enhances tracking compliance, with some users achieving rates as high as 90%. By reducing manual interventions and providing real-time, accurate information, Chain empowers freight brokers to handle more shipments without increasing headcount, ultimately improving customer satisfaction and operational scalability.