CERVIS Reviews & Product Details

the flexibility, imbed in our webpage... Review collected by and hosted on G2.com.

GUI a tad difficult to follow at first... Review collected by and hosted on G2.com.

Amazing customer service, flat pricing. They are always so quick with help tickets and we have had some custom features added to our software for minimal fees. I love that I can have as many leadership members as I need (staff that manage their volunteers) and block off the rest of the agency / the configuration ability from them. Really great comprehensive software. Any updated features are pushed to all users with updates, and pricing doesn't ever go up. Review collected by and hosted on G2.com.

Some features lacking, and some staff complaints about ease of use. I find it very user friendly after training. Review collected by and hosted on G2.com.

It’s basic. It doesn’t have a whole lot of flash so that gets the job done. Review collected by and hosted on G2.com.

Probably the same thing. It’s basic and gets it done but it’s too basic. Not as good as icontacts or something like that. Review collected by and hosted on G2.com.

The ability to sort and pull stats from data Review collected by and hosted on G2.com.

Far too long of a registration process. We lose a lot of volunteers or get negative feedback about the registration process Review collected by and hosted on G2.com.

The staff of CERVIS Technologies' Customer Service team has always been incredible to us. From the time we started shopping for a new Volunteer Management Software System through implementing the new system they have always been right by our side willing and able to coach us along. Review collected by and hosted on G2.com.

We are slightly limited on how much we can customize the graphics. But, we created landing pages with links to skirt around that issue. Review collected by and hosted on G2.com.

I like how easy it is to import/export data, and that my volunteers can sign themselves up for most activities. Review collected by and hosted on G2.com.

It isn't easy for volunteers to sign up groups of people. It either needs to be done on the back-end by me, or they need to individually register every volunteer. Review collected by and hosted on G2.com.

CERVIS is a great all-in-one program allowing volunteer managers the ability to monitor and track volunteers in one program. It also allows you to email and attach documents. The customer service support team is one of the best I have ever worked with. They are prompt, patient and very detailed. Review collected by and hosted on G2.com.

Our program runs a bit different than most and because of this, I needed to create our program backwards, which was challenging but doable. Their support team was amazing in helping me to make this work for our program. I can only assume they would help others to adapt to make it work for you. Once it is was done, it has been seamless.

I wish we could attach all of our documents without running out of space. Review collected by and hosted on G2.com.

It is easy to communicate with volunteers through CERVIS and helps us keep accurate, clean data on our volunteer program. The ability to upload a picture to each volunteer profile really helps with larger programs like ours (2,000+ volunteers). The events feature makes it easy to set up large scale events with several shifts. The email feature makes it easy to contact volunteers by groups. I have used other database management systems in the past and this one is by far the best. It is very intuitive and easy to use. The customer service function is exceptional. Never had to wait more than a few hours to get a question resolved. Review collected by and hosted on G2.com.

There is no save option when you are creating events with lots of shifts. We found a way around it, but not without learning the hard way. That is the only thing I dislike about CERVIS. Review collected by and hosted on G2.com.

Cervis has great customer service and is an affordable tool in helping non-profit's manage a large volume of volunteers for events. For example, when I worked at Salvation Army, I solely managed around 600 volunteers during our busiest time, the holiday season. There were so many events from the Thanksgiving and Christmas holiday meal services at two shelters, the bell ringers at 40+ prime locations, the volunteer support needed with gift collection at malls and distribution at the warehouse during the Angel Tree program. All this coordination and management would not been a success without the help from Cervis. You can print volunteer sign-in sheets for the events, print volunteer schedules for the program directors, as well as event volunteer participation reports. Imagine trying to do all that work that includes training volunteers, taking volunteer registration over the phone and tracking their schedules using a spreadsheet. I highly recommend this product for non-profits. Review collected by and hosted on G2.com.

I honestly don't have any complaints about the product. Review collected by and hosted on G2.com.

The advanced technology allows the food bank to be viewed as a progressing in the technology world and also streamlines the process of volunteer sign-in and retention. Review collected by and hosted on G2.com.

I do not have enough experience using the technology, however, I would imagine that those who are not tech-savvy or not as comfortable with touch screens may have more difficulties using CERVIS. Review collected by and hosted on G2.com.