--- title: Certn Reviews meta\_title: 'Certn Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 206 reviews by the users' company size, role or industry to find out how Certn works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 206 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- ### Certn Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Certn, highlighting its user-friendly interface and quick onboarding process. [(66 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668747&qs=pros-and-cons#reviews) Users appreciate the **excellent 24/7 customer support** from Certn, ensuring prompt and thorough assistance when needed. [(25 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668800&qs=pros-and-cons#reviews) Users commend Certn for its **speedy background checks** , consistently delivering results in under 24 hours with ease. [(16 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668047&qs=pros-and-cons#reviews) Users appreciate the **easy setup** of Certn, streamlining background checks with intuitive navigation and seamless integration. [(14 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668379&qs=pros-and-cons#reviews) Users appreciate the **verification speed** of Certn, receiving results quickly and efficiently for peace of mind. [(13 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2191800&qs=pros-and-cons#reviews) Users find the **lack of detail** in international checks and final report summaries frustrating and in need of improvement. [(9 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1669324&qs=pros-and-cons#reviews) Users report **verification issues** , citing unclear ID discrepancies and challenges with email communications and process management. [(9 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1669044&qs=pros-and-cons#reviews) Users find the **high cost** of Certn challenging despite improvements in services offered. [(6 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2190898&qs=pros-and-cons#reviews) Users find **poor customer support** frustrating due to slow response times and limited assistance options. [(6 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2106007&qs=pros-and-cons#reviews) Users report significant **process delays** with Certn, leading to prolonged verification times and required follow-ups. [(5 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668257&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Certn ##### 1. Ease of Use Users appreciate the **ease of use** of Certn, highlighting its user-friendly interface and quick onboarding process. [ See 66 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668747&qs=pros-and-cons#reviews) See Related User Reviews ![Kara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara G.") KG Kara G. 5.0/5 "Efficient Background Checks Made Super Simple" What do you like about Certn? I like that Certn is a very easy process with an easy website to navigate. It's easy to set up, very efficient, and the results come back very quick, ![Jelena R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jelena R.") JR Jelena R. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Support and User-Friendly Canadian Platform" What do you like about Certn? This is a Canadian-based company with customer support and an application that is easy to use. ##### 2. Customer Support Users appreciate the **excellent 24/7 customer support** from Certn, ensuring prompt and thorough assistance when needed. [ See 25 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668800&qs=pros-and-cons#reviews) See Related User Reviews ![Jelena R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jelena R.") JR Jelena R. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Support and User-Friendly Canadian Platform" What do you like about Certn? This is a Canadian-based company with customer support and an application that is easy to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing portal" What do you like about Certn? I was looking for 1 portal where I can do background check efficiently CERTN absolutely is an amazing platform which gives me peace of mind during rec ##### 3. Speed Users commend Certn for its **speedy background checks** , consistently delivering results in under 24 hours with ease. [ See 16 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668047&qs=pros-and-cons#reviews) See Related User Reviews ![Kara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara G.") KG Kara G. 5.0/5 "Efficient Background Checks Made Super Simple" What do you like about Certn? I like that Certn is a very easy process with an easy website to navigate. It's easy to set up, very efficient, and the results come back very quick, LM Lina M. 4.5/5 "Effortless Background Checks, Needs Faster Support" What do you like about Certn? I appreciate Certn's ability to streamline the background check process, providing timely results with customizable packages. This feature simplifies ##### 4. Easy Setup Users appreciate the **easy setup** of Certn, streamlining background checks with intuitive navigation and seamless integration. [ See 14 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668379&qs=pros-and-cons#reviews) See Related User Reviews ![Kara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara G.") KG Kara G. 5.0/5 "Efficient Background Checks Made Super Simple" What do you like about Certn? I like that Certn is a very easy process with an easy website to navigate. It's easy to set up, very efficient, and the results come back very quick, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Affordable, Accurate, and Effortless to Use" What do you like about Certn? The pricing is affordable, clean UI, accurate results, simple to use. We use it almost every day. It's simple to learn and implement with the team. ##### 5. Verification Speed Users appreciate the **verification speed** of Certn, receiving results quickly and efficiently for peace of mind. [ See 13 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2191800&qs=pros-and-cons#reviews) See Related User Reviews ![Gerard A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerard A.") GA Gerard A. 4.0/5 "Accurate, Fast, and Reliable Background Checks" What do you like about Certn? I appreciate Certn for its accuracy, speed, and reliability. The background checks they conduct are comprehensive, ensuring that candidates are reliab ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Fast Results and Easy Platform, But Can Be Pricey and Info-Heavy" What do you like about Certn? You can receive results within the same day, which is very convenient. The platform is easy to use and offers a lot of options for background and inte ### 5 Cons or Disadvantages of Certn ##### 1. Lack of Detail Users find the **lack of detail** in international checks and final report summaries frustrating and in need of improvement. [ See 9 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1669324&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unmatched Convenience for Applicant Onboarding" What do you dislike about Certn? When there is a discrepancy with the ID, the system does not offer clear details about the issue. It is unclear whether the applicant failed to provid ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Exceptionally User-Friendly Experience" What do you dislike about Certn? Maybe provide more details on what each test is available ##### 2. Verification Issues Users report **verification issues** , citing unclear ID discrepancies and challenges with email communications and process management. [ See 9 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1669044&qs=pros-and-cons#reviews) See Related User Reviews ![Gerard A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerard A.") GA Gerard A. 4.0/5 "Accurate, Fast, and Reliable Background Checks" What do you dislike about Certn? I think if the time frame for background checks could be provided, it would be very helpful. Currently, some candidates' verifications are completed i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unmatched Convenience for Applicant Onboarding" What do you dislike about Certn? When there is a discrepancy with the ID, the system does not offer clear details about the issue. It is unclear whether the applicant failed to provid ##### 3. Expensive Users find the **high cost** of Certn challenging despite improvements in services offered. [ See 6 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2190898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Fast Results and Easy Platform, But Can Be Pricey and Info-Heavy" What do you dislike about Certn? Some of the services offered on the site are somewhat expensive. When applicants are asked to submit their information and they enter it incorrectly, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy to use Back Check" What do you dislike about Certn? The increasing costs year over year has been a little tough but they have increased the services provided which helps mitigate that ##### 4. Poor Customer Support Users find **poor customer support** frustrating due to slow response times and limited assistance options. [ See 6 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2106007&qs=pros-and-cons#reviews) See Related User Reviews LM Lina M. 4.5/5 "Effortless Background Checks, Needs Faster Support" What do you dislike about Certn? I find the customer service to be lacking, with slow response times, which can be frustrating when I need quick support or assistance with an issue. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Quick turnaround." What do you dislike about Certn? One area for improvement would be enhancing the platform to allow users to see who is performing activities, especially if any changes are made to the ##### 5. Process Delays Users report significant **process delays** with Certn, leading to prolonged verification times and required follow-ups. [ See 5 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668257&qs=pros-and-cons#reviews) See Related User Reviews ![Ciera B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ciera B.") CB Ciera B. 5.0/5 "Simplifies Hiring with Easy Background Checks" What do you dislike about Certn? I find the speed at which some background checks are processed by Certn to be inconsistent. While sometimes the results come back in about 15 minutes, ![Howard H M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Howard H M.") HM Howard H M. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use backgrond check system!" What do you dislike about Certn? The delivery timeframe for our international BGCs was not respected ## Top-Rated Alternatives [ ![Checkr](https://images.g2crowd.com/uploads/product/hd_favicon/c9d304ee8b6dabf3c1fcb082188993d7/checkr.svg "Checkr") Checkr 4.5/5(456) ](https://www.g2.com/products/checkr/reviews) [ ![VICTIG Background Checks](https://images.g2crowd.com/uploads/product/hd_favicon/1173f73c1add818e84ff1183eed84a92/victig-screening-solutions.svg "VICTIG Background Checks") VICTIG Background Checks 4.7/5(513) ](https://www.g2.com/products/victig-background-checks/reviews) [ ![HireRight](https://images.g2crowd.com/uploads/product/hd_favicon/af2fbffc75ccc5347421dca86db0c7ee/hireright.svg "HireRight") HireRight 3.9/5(197) ](https://www.g2.com/products/hireright/reviews) [ View All Alternatives ](https://www.g2.com/products/certn/competitors/alternatives) ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 4/2/2025 "CERTN is the most ideal background testing company!" 5/5 What do you like best about Certn? The CERTN team is available 24/7 for support. Turn around time is also very impressive and the report it produces is very thorough and concise. Review collected by and hosted on G2.com. What do you dislike about Certn? Not applicable. CERTN has been our go to criminal record testing company for many years. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Ensuring we hire quality candidates for our many safety sensitive roles within the company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") AM Verified User in Music Small-Business (50 or fewer emp.) 4/2/2025 "Excellent Background Check Software for Fast & Reliable Screening" 5/5 What do you like best about Certn? We love Certn for its speed, reliability, and ease of use. It delivers fast and accurate background checks, easy-to-use for both our clients and employees. The intuitive platform makes the process simple to use for everyone. Review collected by and hosted on G2.com. What do you dislike about Certn? Not a dislike, more of a suggestion..... Backend could have an undated easier to navigate admin panel Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Faster background checks for our employees, making the hiring process faster. Review collected by and hosted on G2.com. Show More 4/8/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/2/2025 "Certn Background Check" 5/5 What do you like best about Certn? Easy to use for both users. Quick results Review collected by and hosted on G2.com. What do you dislike about Certn? Nothing to dislike about Certn, works great as is! Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Making sure we are conducting a thorough check on candidates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ravi C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi C.") RC Ravi C. Brand Ambassador Small-Business (50 or fewer emp.) 11/18/2024 Guest users or non-business users of the software, not included in G2 scores. "Review for Certn" 4/5 What do you like best about Certn? User friendly and wide range of options to use. The customer support is really helpful. Review collected by and hosted on G2.com. What do you dislike about Certn? Nothing so far everything is good with Certn. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Easily completeing the background Checks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite TD Tracy D. Mid-Market (51-1000 emp.) 10/31/2023 "Why there's no Other Choice" 5/5 What do you like best about Certn? I find Certn user friendly, easy to access and the results you are looking to receive are fast. There is no log processing time or wait time. You simple enter in the required information and you get the results. Easy as 1,2 3. I like this because the person doesn't need to be running around to different places - I do it from my office. All this with the cost of the service makes it a simple choice foe me. I won't be going anywhere else for this service. Review collected by and hosted on G2.com. What do you dislike about Certn? With using Certn - I have had no isues with any of the features that is offered. It is a program more companies should utilize. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? the benefits are that we can use this ourselves without needing to send people into get it. The results are quick and with this there is no loss in time to get people to work. Review collected by and hosted on G2.com. Show More 12/1/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shradha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shradha J.") SJ Shradha J. HR Manager Mid-Market (51-1000 emp.) 1/2/2024 "Fastest and Trustworthy Reports" 5/5 What do you like best about Certn? The whole process is very easy. During the process we have received prompt support form Certn. The reports received to us are trustworthy and acceptable everywhere. All the features available are very useful in assesing employees as well as candidates. We are going to use this feature for all of our new hires. The website is designed with ease of implementation in mind. The website is an excellent ease of integration with other services. Due to all this obviously our frequency of use will increase surely. Great Service !!! Review collected by and hosted on G2.com. What do you dislike about Certn? There is nothing to say about dislike about them. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Our clint were not accepting the other reports due to trust issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kathy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kathy M.") KM Kathy M. Mid-Market (51-1000 emp.) 10/31/2023 "CERTN is great!" 5/5 What do you like best about Certn? Easy to use, ease of implementation, get results quickly and helps with the recruitment process, team members like that we are ensuring their safety by background checking Review collected by and hosted on G2.com. What do you dislike about Certn? Nothing at this time everything has been working great Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Ensuring we are hiring people that do not have a criminal record. We did not do the background checks before and a team member stole a tractor from our company. He tried to sell it on marketplace and that is how we caught him. When we looked into his background at that point he had several sheets of charges for theft. Review collected by and hosted on G2.com. Show More 12/1/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JF Jozef F. Small-Business (50 or fewer emp.) 7/26/2023 "Easy to integrate identity verification solution" 5/5 What do you like best about Certn? As a system integrator of Trustmatic in the apps we build,I find the ease of system integration crucial, as we frequently undertake this process.. Regarding the product itself, I particularlyappreciate the high rate of successful verification sessions and personalization possibilities of the platform, so we easily tailor the design to our clients’ needs. In addition, the team is very helpful and always listening. They keep on improving the product and coming up with new advancements. Review collected by and hosted on G2.com. What do you dislike about Certn? There’s nothing that comes to my mind so far. In case of some minor issues, the tech support from was helpful and solved the problems. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? We use Trustmatic as an identity verification software that we integrate into the apps we build. Our client base is mainly professional sport clubs and sport betting companies & apps and it is necessary to secure remote identity verification with KYC compliance for them. Therefore, we use Trustmatic as our IDV vendor solving identity verification of our clients’ users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Keilen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keilen M.") KM Keilen M. People & Culture Coordinator Mid-Market (51-1000 emp.) 9/27/2022 "US and Canadian Background Checks" 5/5 What do you like best about Certn? I like that Certn's platform is simple, user friendly, and the checks are done promptly and in great detail. The support team is also very quick to respond and provides great resources. In terms of user experience on the candidate's end, I have received feedback that the instructions to have your background check done are clear and succinct, and leave little room for error or misinterpretation. Review collected by and hosted on G2.com. What do you dislike about Certn? It would be really helpful if we could add our own notes to the final application once it has been completed. That way, if it has been tagged as 'review,' we could add our own findings and ensure we have everything documented in the Employee's profile. I also think that the final report summaries could be better laid out/easier to read. Right now, I find it takes time to figure out what section I want to look for. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Certn is solving the issue of prompt, secure, and detailed background checks. It has helped our company do checks for both American and Canadian new hires all on one platform. Certn has also solved the problem of lag time when doing background checks for candidates. There have been no issues or doubts that we will receive results before the first day of employment. If any issue arises, the application status is real-time and I know to follow up when/if needed. Review collected by and hosted on G2.com. Show More Response from Gabe velenosi of Certn [Editedit](https://www.g2.com/survey_responses/certn-review-7143014/official_response/edit) Hi Keilin, we appreciate your feedback and are pleased to hear that you are enjoying our platform. In terms of being able to add notes to the final application once it has been completed, you can add a comment in the 'Applicant Info: Comments' field. I understand that someone from our Customer Success team has been in touch with you, so I hope that you are now commenting away! 6/28/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BN Barbara N. Director of Operations Small-Business (50 or fewer emp.) 1/8/2024 "Certn is integrated with Vanta" 5/5 What do you like best about Certn? We find Certn's multiple service offerings useful for background checks. We selected Certn because they are integrated with Vanta, a software we use for compliance monitoring. Review collected by and hosted on G2.com. What do you dislike about Certn? We do not have enough hires to have an answer to this question. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? We need to do background checks on new staff. Certn does that. Review collected by and hosted on G2.com. 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