--- title: Certn Reviews meta\_title: 'Certn Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 206 reviews by the users' company size, role or industry to find out how Certn works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 206 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- ### Certn Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Certn, highlighting its user-friendly interface and quick onboarding process. [(66 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668747&qs=pros-and-cons#reviews) Users appreciate the **excellent 24/7 customer support** from Certn, ensuring prompt and thorough assistance when needed. [(25 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668800&qs=pros-and-cons#reviews) Users commend Certn for its **speedy background checks** , consistently delivering results in under 24 hours with ease. [(16 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668047&qs=pros-and-cons#reviews) Users appreciate the **easy setup** of Certn, streamlining background checks with intuitive navigation and seamless integration. [(14 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668379&qs=pros-and-cons#reviews) Users appreciate the **verification speed** of Certn, receiving results quickly and efficiently for peace of mind. [(13 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2191800&qs=pros-and-cons#reviews) Users find the **lack of detail** in international checks and final report summaries frustrating and in need of improvement. [(9 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1669324&qs=pros-and-cons#reviews) Users report **verification issues** , citing unclear ID discrepancies and challenges with email communications and process management. [(9 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1669044&qs=pros-and-cons#reviews) Users find the **high cost** of Certn challenging despite improvements in services offered. [(6 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2190898&qs=pros-and-cons#reviews) Users find **poor customer support** frustrating due to slow response times and limited assistance options. [(6 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2106007&qs=pros-and-cons#reviews) Users report significant **process delays** with Certn, leading to prolonged verification times and required follow-ups. [(5 mentions)](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668257&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Certn ##### 1. Ease of Use Users appreciate the **ease of use** of Certn, highlighting its user-friendly interface and quick onboarding process. [ See 66 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668747&qs=pros-and-cons#reviews) See Related User Reviews ![Kara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara G.") KG Kara G. 5.0/5 "Efficient Background Checks Made Super Simple" What do you like about Certn? I like that Certn is a very easy process with an easy website to navigate. It's easy to set up, very efficient, and the results come back very quick, ![Jelena R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jelena R.") JR Jelena R. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Support and User-Friendly Canadian Platform" What do you like about Certn? This is a Canadian-based company with customer support and an application that is easy to use. ##### 2. Customer Support Users appreciate the **excellent 24/7 customer support** from Certn, ensuring prompt and thorough assistance when needed. [ See 25 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668800&qs=pros-and-cons#reviews) See Related User Reviews ![Jelena R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jelena R.") JR Jelena R. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Support and User-Friendly Canadian Platform" What do you like about Certn? This is a Canadian-based company with customer support and an application that is easy to use. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing portal" What do you like about Certn? I was looking for 1 portal where I can do background check efficiently CERTN absolutely is an amazing platform which gives me peace of mind during rec ##### 3. Speed Users commend Certn for its **speedy background checks** , consistently delivering results in under 24 hours with ease. [ See 16 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668047&qs=pros-and-cons#reviews) See Related User Reviews ![Kara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara G.") KG Kara G. 5.0/5 "Efficient Background Checks Made Super Simple" What do you like about Certn? I like that Certn is a very easy process with an easy website to navigate. It's easy to set up, very efficient, and the results come back very quick, LM Lina M. 4.5/5 "Effortless Background Checks, Needs Faster Support" What do you like about Certn? I appreciate Certn's ability to streamline the background check process, providing timely results with customizable packages. This feature simplifies ##### 4. Easy Setup Users appreciate the **easy setup** of Certn, streamlining background checks with intuitive navigation and seamless integration. [ See 14 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668379&qs=pros-and-cons#reviews) See Related User Reviews ![Kara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara G.") KG Kara G. 5.0/5 "Efficient Background Checks Made Super Simple" What do you like about Certn? I like that Certn is a very easy process with an easy website to navigate. It's easy to set up, very efficient, and the results come back very quick, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Affordable, Accurate, and Effortless to Use" What do you like about Certn? The pricing is affordable, clean UI, accurate results, simple to use. We use it almost every day. It's simple to learn and implement with the team. ##### 5. Verification Speed Users appreciate the **verification speed** of Certn, receiving results quickly and efficiently for peace of mind. [ See 13 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2191800&qs=pros-and-cons#reviews) See Related User Reviews ![Gerard A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerard A.") GA Gerard A. 4.0/5 "Accurate, Fast, and Reliable Background Checks" What do you like about Certn? I appreciate Certn for its accuracy, speed, and reliability. The background checks they conduct are comprehensive, ensuring that candidates are reliab ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Fast Results and Easy Platform, But Can Be Pricey and Info-Heavy" What do you like about Certn? You can receive results within the same day, which is very convenient. The platform is easy to use and offers a lot of options for background and inte ### 5 Cons or Disadvantages of Certn ##### 1. Lack of Detail Users find the **lack of detail** in international checks and final report summaries frustrating and in need of improvement. [ See 9 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1669324&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unmatched Convenience for Applicant Onboarding" What do you dislike about Certn? When there is a discrepancy with the ID, the system does not offer clear details about the issue. It is unclear whether the applicant failed to provid ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Exceptionally User-Friendly Experience" What do you dislike about Certn? Maybe provide more details on what each test is available ##### 2. Verification Issues Users report **verification issues** , citing unclear ID discrepancies and challenges with email communications and process management. [ See 9 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1669044&qs=pros-and-cons#reviews) See Related User Reviews ![Gerard A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerard A.") GA Gerard A. 4.0/5 "Accurate, Fast, and Reliable Background Checks" What do you dislike about Certn? I think if the time frame for background checks could be provided, it would be very helpful. Currently, some candidates' verifications are completed i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unmatched Convenience for Applicant Onboarding" What do you dislike about Certn? When there is a discrepancy with the ID, the system does not offer clear details about the issue. It is unclear whether the applicant failed to provid ##### 3. Expensive Users find the **high cost** of Certn challenging despite improvements in services offered. [ See 6 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2190898&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Fast Results and Easy Platform, But Can Be Pricey and Info-Heavy" What do you dislike about Certn? Some of the services offered on the site are somewhat expensive. When applicants are asked to submit their information and they enter it incorrectly, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy to use Back Check" What do you dislike about Certn? The increasing costs year over year has been a little tough but they have increased the services provided which helps mitigate that ##### 4. Poor Customer Support Users find **poor customer support** frustrating due to slow response times and limited assistance options. [ See 6 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=2106007&qs=pros-and-cons#reviews) See Related User Reviews LM Lina M. 4.5/5 "Effortless Background Checks, Needs Faster Support" What do you dislike about Certn? I find the customer service to be lacking, with slow response times, which can be frustrating when I need quick support or assistance with an issue. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Quick turnaround." What do you dislike about Certn? One area for improvement would be enhancing the platform to allow users to see who is performing activities, especially if any changes are made to the ##### 5. Process Delays Users report significant **process delays** with Certn, leading to prolonged verification times and required follow-ups. [ See 5 mentions ](https://www.g2.com/products/certn/reviews?filters%5Bsentiment_snippet%5D=1668257&qs=pros-and-cons#reviews) See Related User Reviews ![Ciera B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ciera B.") CB Ciera B. 5.0/5 "Simplifies Hiring with Easy Background Checks" What do you dislike about Certn? I find the speed at which some background checks are processed by Certn to be inconsistent. While sometimes the results come back in about 15 minutes, ![Howard H M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Howard H M.") HM Howard H M. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use backgrond check system!" What do you dislike about Certn? The delivery timeframe for our international BGCs was not respected ## Top-Rated Alternatives [ ![Checkr](https://images.g2crowd.com/uploads/product/hd_favicon/c9d304ee8b6dabf3c1fcb082188993d7/checkr.svg "Checkr") Checkr 4.5/5(456) ](https://www.g2.com/products/checkr/reviews) [ ![VICTIG Background Checks](https://images.g2crowd.com/uploads/product/hd_favicon/1173f73c1add818e84ff1183eed84a92/victig-screening-solutions.svg "VICTIG Background Checks") VICTIG Background Checks 4.7/5(513) ](https://www.g2.com/products/victig-background-checks/reviews) [ ![HireRight](https://images.g2crowd.com/uploads/product/hd_favicon/af2fbffc75ccc5347421dca86db0c7ee/hireright.svg "HireRight") HireRight 3.9/5(197) ](https://www.g2.com/products/hireright/reviews) [ View All Alternatives ](https://www.g2.com/products/certn/competitors/alternatives) FH Farah H. Recruitment Consultant Small-Business (50 or fewer emp.) 10/14/2025 "User-Friendly Interface and Fast, Accurate AI Responses with Certn" 5/5 What do you like best about Certn? The interface is very user friendly. The AI bots have most of the answers to my questions, I love getting immediate responses. Review collected by and hosted on G2.com. What do you dislike about Certn? I can't think of any downsides to Certn, the price is definitely right for this expedient level of service. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Certn is able to fulfill the rigorous background check requirements for our clients, including the international background check. We like being able to see the minute by minute updates of each background check. Cost was a major factor in our decision to switch providers and we are happy with the savings. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 5/21/2025 "Quick turnaround." 5/5 What do you like best about Certn? Impressive quick turnaround on receiving basic criminal check. Maryse is always proactive and efficient in responding to inquiries, and the information provided is consistently thorough and helpful. Even when Maryse was away, David stepped in and handled everything just as efficiently. Review collected by and hosted on G2.com. What do you dislike about Certn? One area for improvement would be enhancing the platform to allow users to see who is performing activities, especially if any changes are made to the setup. This would improve transparency and help track any adjustments more efficiently. Another area for improvement would be creating a dropdown list for tagging the correct dept. for billing purposes. This would streamline the process and reduce the chance of errors. Lastly, it would also be helpful if the support team could provide more consistent information when we reach out for inquiries or support. A refresh of product knowledge across the team would ensure more reliable and accurate responses. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Certn is effectively addressing the issue of lengthy basic criminal background check processing times, significantly reducing the wait from over 24hrs to a much quicker turnaround. Review collected by and hosted on G2.com. Show More 5/28/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 11/19/2025 "Unmatched Convenience for Applicant Onboarding" 5/5 What do you like best about Certn? The convenience of sending it to our new applicants is truly unmatched. Review collected by and hosted on G2.com. What do you dislike about Certn? When there is a discrepancy with the ID, the system does not offer clear details about the issue. It is unclear whether the applicant failed to provide a document or submitted two different documents. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? This process saves us a significant investment of both time and effort. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 11/25/2025 "Affordable, Accurate, and Effortless to Use" 5/5 What do you like best about Certn? The pricing is affordable, clean UI, accurate results, simple to use. We use it almost every day. It's simple to learn and implement with the team. Review collected by and hosted on G2.com. What do you dislike about Certn? Nothing I can think of, it does what it says. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Helping us recruit the best candidates by ensuring we have an accurate snapshot of their background. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kate K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate K.") KK Kate K. Talent Acquisition Specialist Enterprise (\> 1000 emp.) 11/24/2022 "Certn Review" 5/5 What do you like best about Certn? Certn is a Canadian company so they understand our needs and have products specific to Canadian customers. They offer all the products we need with lots of flexibility if our needs change. Their chat and support teams are quick to respond, and they are open to making changes to improve our experience. Alot of companies brag about their support during the sales process and it never lives up to it, Certn is the exception! Review collected by and hosted on G2.com. What do you dislike about Certn? Overall Certn is excellent. If we could ask for one thing to improve, it would be the ability for candidates or recruiters to update information after it's been submitted. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Certn has drastically reduced the turnaround time for credit checks, criminal record checks and references for new hires, thereby reducing our time to fill. It has improved our candidate experience as well. Review collected by and hosted on G2.com. Show More 6/4/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Stuart S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stuart S.") SS Stuart S. General Manager - Integrator Small-Business (50 or fewer emp.) 11/19/2025 "Effortless to Use and Consistently Reliable" 5/5 What do you like best about Certn? Ease of use and reliability of information they find. Review collected by and hosted on G2.com. What do you dislike about Certn? Rarely, it has taken a while to get information back but that's usually because of where the employee has lived. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Background checks for our potential employees. Our office has cash and pharmaceutical grade drugs in it so background is very important. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Enterprise (\> 1000 emp.) 10/22/2025 "Outstanding Customer Service, Easy to Navigate" 4.5/5 What do you like best about Certn? Customer service is really helpful, and very quick to respond. Using the website is very easy and straightforward. Review collected by and hosted on G2.com. What do you dislike about Certn? Occasionally the website will have small technical issues but typically this doesn't interfere with the user experience. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Helps us receive background checks quickly to reduce hiring delays. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller CC Calvon C. Registration Coordinator Small-Business (50 or fewer emp.) 5/6/2025 "Excellent Support and Service" 5/5 What do you like best about Certn? The quick response time and follow up has been exceptional from Certn representatives. Certn's live chat feature has also been extremely helpful for our administrators and clients in helping to troubleshoot criminal record check requests. They are also prompt with communications regarding system updates and down times. Review collected by and hosted on G2.com. What do you dislike about Certn? Nothing to dislike about the support and assistance received. Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Providing criminal record checks for our applicants and automatically integrating the completed checks into our clients' application forms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![joseph a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "joseph a.") JA joseph a. operations assistant Small-Business (50 or fewer emp.) 9/3/2025 Guest users or non-business users of the software, not included in G2 scores. "Cheaper and faster PCC from CERTN" 5/5 What do you like best about Certn? Pricing from certn was almost half when compared to our old service provider for PCC Review collected by and hosted on G2.com. What do you dislike about Certn? Nothing much, Once the pcc is done, it is confusing at first to find the PCC certificate Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? time delay in getting pcc is solved at a better price Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Chris T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris T.") CT Chris T. Service Desk Supervisor Enterprise (\> 1000 emp.) 6/11/2025 "Great company, Great support and easy to use" 5/5 What do you like best about Certn? Certn support is amazing. We get assistance right away without delay, and they are always so friendly. The application is easy to use, and I never have an issue. Review collected by and hosted on G2.com. What do you dislike about Certn? I have not seen a downside. to Certn. Easy to use and friendly service Review collected by and hosted on G2.com. What problems is Certn solving and how is that benefiting you? Cert makes our job so much easier. They do all the work. We just sit back and watch the criminal record checks come in. We also use this on an international level for ID and credit checks. Review collected by and hosted on G2.com. 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