Easy to handle as admin with many options to configure without customization. Support and service are providing excellent experience. Review collected by and hosted on G2.com.

Better documentation on the configuration options by Certinia would be appreciated. Review collected by and hosted on G2.com.

Natively built on salesforce and all in one platform -- not much need for using external systems Review collected by and hosted on G2.com.

Development releasing things too quickly, could use more testing/feedback for newer features Review collected by and hosted on G2.com.

Utilisation reporting, project financial analysis, ability to tailor software to our requirements Review collected by and hosted on G2.com.

Improve & simplify resources for users learning how to do something new in the software Review collected by and hosted on G2.com.

Quarterly release, always updated UI, quick bug fixings, attractive UI for resource management. Review collected by and hosted on G2.com.

I personally dislike nothing, it offers very useful tools and workspaces to the users. Review collected by and hosted on G2.com.

The integration with Salesforce is useful for project management and financial operations within one system Review collected by and hosted on G2.com.

Slow page loading time and user interface complex and clunky Review collected by and hosted on G2.com.

Fascinating with it's bank reconciliation. Review collected by and hosted on G2.com.

They should improve on mobile interface. Review collected by and hosted on G2.com.

Quite easy to get started but will take time learn and utilise all the features.

Extensive customization options and resource optimization, and integrates seamlessly with Salesforce.

Not used customer support yet so can't comment. Review collected by and hosted on G2.com.

Found it a bit complex when trying to customise and implementing Review collected by and hosted on G2.com.

Being able to see a project's status, resource utilization, and financial performance in real time is one of FinancialForce PSA's main advantages. Users can use this to make data-driven decisions and track key performance indicators instantly. Enabling users to anticipate project profitability and detect possible problems before they happen, the enhanced forecasting skills are equally amazing. Its flexibility and scalability also make the software a good choice for businesses of all kinds, and its mobile accessibility and Salesforce connection further enhance its allure. It is easy to use and easy to implement.

Customer support is good. Review collected by and hosted on G2.com.

In particular, for individuals who are unfamiliar with the Salesforce platform, some customers have complained that the program can be complicated and challenging to use. The loading time of the page is longer. Review collected by and hosted on G2.com.

Easy to use - especially if you have Salesforce background, the tool is customizable and the customer support team is helpful in showing us where we can best leverage upgrades and new features. There is good visibility to the entire organization to show Project workflow, progress, and financials that isn't limited to just services management. Review collected by and hosted on G2.com.

Datasets in Certinia do not always feed into data vizualization tools one to one causing issues in reporting and requiring additional effort to smooth out data points. End users occasionally will complain about the large number of required fields needed in reporting which leads to breaks in time tracking and analytics due to data hygiene. Review collected by and hosted on G2.com.

Due to its foundation in the Salesforce platform, it is user-friendly. It has features like quick customer service and the ability to manage workers, customers, projects, finances, etc. It is quite simple to integrate with the other programs and put into practice. PS Cloud is used extremely frequently.

Customer support is good. Review collected by and hosted on G2.com.

I believe the PS Cloud could benefit even more by the addition of some completely new items. Since I've seen a lot of customisations made to PSA by customers, it may be helpful to you to obtain some fresh ideas if Certenia conducted some study on its clientele to find out what customisations they are making! Review collected by and hosted on G2.com.