--- title: Certinia PS Cloud Reviews meta\_title: 'Certinia PS Cloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 674 reviews by the users' company size, role or industry to find out how Certinia PS Cloud works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 674 scale: '5' date\_modified: '2026-08-11' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- ### Certinia PS Cloud Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Certinia PS Cloud, enjoying seamless navigation and integrated project management. [(63 mentions)](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1758285&qs=pros-and-cons#reviews) Users value the **efficiency in project management** with Certinia PS Cloud, significantly saving time in operations. [(41 mentions)](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759161&qs=pros-and-cons#reviews) Users value the **seamless reporting capabilities** of Certinia PS Cloud, enhancing efficiency throughout the professional-services lifecycle. [(38 mentions)](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1760333&qs=pros-and-cons#reviews) Users value the **user-friendly integration** of Certinia PS Cloud, simplifying management of projects and resources effectively. [(36 mentions)](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1758556&qs=pros-and-cons#reviews) Users value the **native Salesforce integration** of Certinia PS Cloud, enhancing seamless functionality across various business sizes. [(29 mentions)](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759883&qs=pros-and-cons#reviews) Users find the **learning curve steep** with Certinia PS Cloud, citing challenges in understanding the software without formal training. [(28 mentions)](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759150&qs=pros-and-cons#reviews) Users find the **complex usability** of Certinia PS Cloud challenging, especially with its steep learning curve and cluttered interface. [(20 mentions)](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759379&qs=pros-and-cons#reviews) Users find **difficult customization** of Certinia PS Cloud hampers efficiency, requiring extensive skills and time for configuration. [(17 mentions)](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1758193&qs=pros-and-cons#reviews) Users experience **slow performance** with Certinia PS Cloud, leading to frustrations in functionality and productivity challenges. [(17 mentions)](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759344&qs=pros-and-cons#reviews) Users find the **missing features** in Certinia PS Cloud limit usability and resource management capabilities. [(16 mentions)](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759668&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Certinia PS Cloud ##### 1. Ease of Use Users appreciate the **ease of use** of Certinia PS Cloud, enjoying seamless navigation and integrated project management. [ See 63 mentions ](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1758285&qs=pros-and-cons#reviews) See Related User Reviews ![Manoj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manoj G.") MG Manoj G. Enterprise (\> 1000 emp.) 4.5/5 "Platform you already know, only better" What do you like about Certinia PS Cloud? I like how well it integrates with Salesforce ecosystem & they also keep in pace with salesforce new features & upgrades ![Yassin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yassin O.") YO Yassin O. Enterprise (\> 1000 emp.) 4.5/5 "Automated Project Management Tool within the Clouds" What do you like about Certinia PS Cloud? like the continued focus on connecting the full professional-services lifecycle in one place. The relationship between opportunities, projects, resour ##### 2. Project Management Users value the **efficiency in project management** with Certinia PS Cloud, significantly saving time in operations. [ See 41 mentions ](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759161&qs=pros-and-cons#reviews) See Related User Reviews ![swarit s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "swarit s.") SS swarit s. Mid-Market (51-1000 emp.) 3.5/5 "Comprehensive Features with a Steep Learning Curve and Pricey Setup" What do you like about Certinia PS Cloud? This platform offers a comprehensive end-to-end service ecosystem, seamlessly integrating project management, resource scheduling, and customer succes ![Pablo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo R.") PR Pablo R. Enterprise (\> 1000 emp.) 5.0/5 "Seamless Salesforce Integration Elevates Project Management" What do you like about Certinia PS Cloud? What I like best about Certinia PS Cloud is its deep integration with Salesforce, which creates a unified platform for both project and financial data ##### 3. Reporting Users value the **seamless reporting capabilities** of Certinia PS Cloud, enhancing efficiency throughout the professional-services lifecycle. [ See 38 mentions ](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1760333&qs=pros-and-cons#reviews) See Related User Reviews ![Naman A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naman A.") NA Naman A. Small-Business (50 or fewer emp.) 5.0/5 "Enabling streamlined handoffs and Improved profit margins" What do you like about Certinia PS Cloud? It's agentic AI integrations help core workflows to automate manual tasks and drastically cut resource matching times by matching employee skills agai ![Yassin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yassin O.") YO Yassin O. Enterprise (\> 1000 emp.) 4.5/5 "Automated Project Management Tool within the Clouds" What do you like about Certinia PS Cloud? like the continued focus on connecting the full professional-services lifecycle in one place. The relationship between opportunities, projects, resour ##### 4. User-Friendly Users value the **user-friendly integration** of Certinia PS Cloud, simplifying management of projects and resources effectively. [ See 36 mentions ](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1758556&qs=pros-and-cons#reviews) See Related User Reviews ![Yassin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yassin O.") YO Yassin O. Enterprise (\> 1000 emp.) 4.5/5 "Automated Project Management Tool within the Clouds" What do you like about Certinia PS Cloud? like the continued focus on connecting the full professional-services lifecycle in one place. The relationship between opportunities, projects, resour ![Shiv S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiv S.") SS Shiv S. Mid-Market (51-1000 emp.) 5.0/5 "An automated tool for managing professional services." What do you like about Certinia PS Cloud? I like best about Certinia PS Cloud is how easy it is to configure and use, thanks to its native integration with the Salesforce platform. You get the ##### 5. Salesforce Integration Users value the **native Salesforce integration** of Certinia PS Cloud, enhancing seamless functionality across various business sizes. [ See 29 mentions ](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759883&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.0/5 "Business Systems Manager " What do you like about Certinia PS Cloud? I still like that Certinia is built on the Salesforce platform and using Einstein reporting to solve complex business scenarios. ![Pablo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo R.") PR Pablo R. Enterprise (\> 1000 emp.) 5.0/5 "Seamless Salesforce Integration Elevates Project Management" What do you like about Certinia PS Cloud? What I like best about Certinia PS Cloud is its deep integration with Salesforce, which creates a unified platform for both project and financial data ### 5 Cons or Disadvantages of Certinia PS Cloud ##### 1. Learning Curve Users find the **learning curve steep** with Certinia PS Cloud, citing challenges in understanding the software without formal training. [ See 28 mentions ](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759150&qs=pros-and-cons#reviews) See Related User Reviews ![Yassin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yassin O.") YO Yassin O. Enterprise (\> 1000 emp.) 4.5/5 "Automated Project Management Tool within the Clouds" What do you dislike about Certinia PS Cloud? One area Certinia PS Cloud could improve is making corrections and reversals easier to manage. For example, when timecards are created against the wro ![swarit s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "swarit s.") SS swarit s. Mid-Market (51-1000 emp.) 3.5/5 "Comprehensive Features with a Steep Learning Curve and Pricey Setup" What do you dislike about Certinia PS Cloud? The platform is quite complex and comes with a steep learning curve. The premium pricing is also a concern, and the deployment process tends to be ver ##### 2. Complex Usability Users find the **complex usability** of Certinia PS Cloud challenging, especially with its steep learning curve and cluttered interface. [ See 20 mentions ](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759379&qs=pros-and-cons#reviews) See Related User Reviews ![swarit s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "swarit s.") SS swarit s. Mid-Market (51-1000 emp.) 3.5/5 "Comprehensive Features with a Steep Learning Curve and Pricey Setup" What do you dislike about Certinia PS Cloud? The platform is quite complex and comes with a steep learning curve. The premium pricing is also a concern, and the deployment process tends to be ver ST Samarth T. Mid-Market (51-1000 emp.) 4.0/5 "Best tool available on Salesforce Marketplace for PSA." What do you dislike about Certinia PS Cloud? Not very detailed documentation is available. The available one is also not very structured. We have to rely a lot on Financial Force Support than hav ##### 3. Difficult Customization Users find **difficult customization** of Certinia PS Cloud hampers efficiency, requiring extensive skills and time for configuration. [ See 17 mentions ](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1758193&qs=pros-and-cons#reviews) See Related User Reviews ![Girish A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Girish A.") GA Girish A. Mid-Market (51-1000 emp.) 5.0/5 "Powering Services Excellence with Certinia PS Cloud" What do you dislike about Certinia PS Cloud? Project has ton of data captured in Certinia. The ability to provide project status report is too clumsy. With AI, there is high possibility to now ha ![Deepthi H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepthi H.") DH Deepthi H. Enterprise (\> 1000 emp.) 5.0/5 "Analytics at ease" What do you dislike about Certinia PS Cloud? Not intuitive of datasets, difficult to add new objects ##### 4. Slow Performance Users experience **slow performance** with Certinia PS Cloud, leading to frustrations in functionality and productivity challenges. [ See 17 mentions ](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759344&qs=pros-and-cons#reviews) See Related User Reviews ![Iulian E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Iulian E.") IE Iulian E. Mid-Market (51-1000 emp.) 0.0/5 "Inefficient System for High-Transaction Businesses & Unresponsive Customer Service" What do you dislike about Certinia PS Cloud? The implementation process is not progressing forward because it seems like they think they are the keepers of the truth and don't ask enough question ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Super Administrator since 2015" What do you dislike about Certinia PS Cloud? If your company processes \> 1000 billing events over month end, the generation process might get stuck in a "Waiting for status..." loop, often due ##### 5. Missing Features Users find the **missing features** in Certinia PS Cloud limit usability and resource management capabilities. [ See 16 mentions ](https://www.g2.com/products/certinia-ps-cloud/reviews?filters%5Bsentiment_snippet%5D=1759668&qs=pros-and-cons#reviews) See Related User Reviews ![Deepthi H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepthi H.") DH Deepthi H. Enterprise (\> 1000 emp.) 5.0/5 "Analytics at ease" What do you dislike about Certinia PS Cloud? Not intuitive of datasets, difficult to add new objects SP Spencer P. Mid-Market (51-1000 emp.) 4.0/5 "Great Product, Lots of Options, Great End-to-End Option" What do you dislike about Certinia PS Cloud? Development releasing things too quickly, could use more testing/feedback for newer features ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 10/30/2023 "Review" 4.5/5 What do you like best about Certinia PS Cloud? Out of the box features and processes are very useful and not require too much customization during our initial use of the capability. Our business users can use at least about 80% of the functionalities from day 1. Review collected by and hosted on G2.com. What do you dislike about Certinia PS Cloud? so far, most features are usable, however there are still some small limitations related to customizable functions that our business users have asked for, though we managed to find workarounds for a few. Review collected by and hosted on G2.com. What problems is Certinia PS Cloud solving and how is that benefiting you? Our business users love the single timesheet page to view their multiple projects, including easy view of project tasks that are associated to the projects assigned. Billing events are automated and easily retrievable for financial reconciliation and invoicing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chris M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris M.") CM Chris M. General Manager Asset Operations Mid-Market (51-1000 emp.) 6/18/2023 "Capable product with great supporty" 4.5/5 What do you like best about Certinia PS Cloud? "out of the box" features met 90% of business requirements. easily to configure to meet specific needs. Review collected by and hosted on G2.com. What do you dislike about Certinia PS Cloud? material purchases managed via separate application to PSA module. Review collected by and hosted on G2.com. What problems is Certinia PS Cloud solving and how is that benefiting you? resource management and financial forecasting - real time visibility of organisation capability and capacity across key resources. ability to improve financial forecasts Review collected by and hosted on G2.com. Show More 12/14/2023 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Enterprise (\> 1000 emp.) 2/9/2022 "Works great!" 4/5 What do you like best about Certinia PS Cloud? Our ability to adjust to our internal stakeholder needs with FF has been extremely valuable! Review collected by and hosted on G2.com. What do you dislike about Certinia PS Cloud? The system can sometimes be more complex than necessary. Review collected by and hosted on G2.com. What problems is Certinia PS Cloud solving and how is that benefiting you? Automating simple processes and giving teams time to focus on customers has been outstanding. We notice the benefits every day. Review collected by and hosted on G2.com. Show More 12/8/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") EI Verified User in Internet Mid-Market (51-1000 emp.) 11/3/2021 "Great PSA system" 5/5 What do you like best about Certinia PS Cloud? FF PSA allows medium and large PS organizations to run their business using the out-of-the-box features. New features and bug fixes are rolled out on a regular basis. Without the need to customize the application, PSA upgrades are very seamless and practically impactless to our business. After re-vamping the scheduling and resource management processes and expanding FF PSA capabilities, we definitely noticed an increase in billable utilization and revenue run rates. Recently, we implemented revenue reporting and forecasting in FF PSA. This requires Analytics, which is an additional license, but the benefits of being able to see updates to the forecast almost in real-time, especially in a global organization, outweigh the cost by order of magnitude. Review collected by and hosted on G2.com. What do you dislike about Certinia PS Cloud? As FF PSA is running on top of the SF.com platform, it uses some of the same objects. E.G. on the SF.com opportunity page, PSA is using at least 8 out of 50 available lookup objects. If there are other applications, which are also using the page, we quickly reached the hard limit of 50 and now we need to get rid or migrate the objects to another type. Review collected by and hosted on G2.com. What problems is Certinia PS Cloud solving and how is that benefiting you? Our global organization migrated the scheduling of PS resources, skills management, calendars, projects, revenue reporting, revenue forecasting and associated dashboards and reports from spreadsheets to PSA. We definitely notices higher billable utilization and significantly more transparency with business reporting from FF PSA Review collected by and hosted on G2.com. Show More 4/27/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MS Michael S. Director of Salesforce Operations Mid-Market (51-1000 emp.) 2/7/2022 "Professional Services Automation at it's Finest" 5/5 What do you like best about Certinia PS Cloud? I love the ease of use for our Professional Services team. We have a very complex business process and PSA allowed us to consolidate 5 different systems for 5 different business units into one single source of truth for our PS teams. The system is highly configurable and allowed us to customize the platform to meet a variety of business needs. Review collected by and hosted on G2.com. What do you dislike about Certinia PS Cloud? Project creation using the ClickLink package has been spotty. While it works most of the time, there are some bugs and errors we cannot troubleshoot due to ambiguous error messages. It has been difficult for the FF team and us to resolve this issue which is still ongoing. Review collected by and hosted on G2.com. Recommendations to others considering Certinia PS Cloud: I strongly recommend having an experience FF/PSA implementation consultant when rolling out PSA. Once the initial setup is complete and your teams are using the tool, maintenance and administration are relatively low but training is critical for the end users. Review collected by and hosted on G2.com. What problems is Certinia PS Cloud solving and how is that benefiting you? With PSA for FF, we are able to have a single system for not only our Professional Services team for project management, time writing, forecasting etc. but we also use it for internal time writing for our R&D teams. We never got RevRec off the ground due to an internal limitation but we hope to one day re-visit that functionality. Review collected by and hosted on G2.com. Show More 2/8/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Suria Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suria Z.") SZ Suria Z. Assistant Director Enterprise (\> 1000 emp.) 6/22/2022 "Product that is tailored based on customer's feedback" 4.5/5 What do you like best about Certinia PS Cloud? FinancialForce PSA can capture the tasks needed to be performed by a persona on one page. A single page holds so much information without navigating to a different object! Review collected by and hosted on G2.com. What do you dislike about Certinia PS Cloud? The current inability to extract planners to excel or the ability to report on the planner without taking a screenshot. Where there is a filter, there should also be the ability to save a user's combination so that they don't have to populate values onto the filter each time. Review collected by and hosted on G2.com. Recommendations to others considering Certinia PS Cloud: Be vocal about the things that are meaningful to you. While FinancialForce may not have answers to everything, they certainly do try to make the platform better each time Review collected by and hosted on G2.com. What problems is Certinia PS Cloud solving and how is that benefiting you? Making resource management more intuitive/smart. Project managers are sometimes hesitant to use the resource/project planning tools directly within FinancialForce without manually planning them offline, either on Excel or another software. They feel that the existing tools within FinancialForce is limited or rigid. With a more intuitive staffing capability, this will encourage PMs to input data directly into FinancialForce. Review collected by and hosted on G2.com. Show More 12/22/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Mid-Market (51-1000 emp.) 7/29/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Flexible and complete project management tool" 4.5/5 What do you like best about Certinia PS Cloud? Its flexibility, friendly user interface and advanced reporting capabilities. Additionally PSA can be easily configured to meet unique business needs without having to use custom code, leveraging the Salesforce platform. More specifcally I'm a fan of the OOTB Utilization Calculations and work, resource & project planners. Review collected by and hosted on G2.com. What do you dislike about Certinia PS Cloud? OOTB the product does not include features for sending Timecard entry reminders or expense entry reminders. Also the functionality to apply quality control on time entry (e.g. has everyone done 40 hrs this week?) could be improved. Review collected by and hosted on G2.com. What problems is Certinia PS Cloud solving and how is that benefiting you? It allows the efficient utilization of human capital by providing project en resource management features, including forward looking KPIs such as utilization and billability. It helps project managers to stay within budget, but also to utilise capacity and budget fully. It gives business inside in capacity & backlog, helping business to run efficient operations. Review collected by and hosted on G2.com. Show More 8/2/2023 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anu M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anu M.") AM Anu M. Enterprise (\> 1000 emp.) 9/11/2023 "PS Cloud has great features for all the teams in Professional Services to manage their job" 4/5 What do you like best about Certinia PS Cloud? 1. Its very much configurable based on the Business needs. 2. Template features are great to create the project 3. New Lighining features for Apporval of timecard and expenses are great Review collected by and hosted on G2.com. What do you dislike about Certinia PS Cloud? 1.Out to the box automation capabilities can be enhanced. 2. Logs of failure can be sometimes challenging to idenfity where exactly error is coming from Review collected by and hosted on G2.com. What problems is Certinia PS Cloud solving and how is that benefiting you? Scheduling the delivery of our Project, Utilization of resources, forecasting etc. Its is similar to Salesforce hnce tool can be learn very easily Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DC Daniel C. CIO Mid-Market (51-1000 emp.) 11/17/2021 "Constantly Improving end-to-end Professional Services Management" 4.5/5 What do you like best about Certinia PS Cloud? The system is well developed and caters to most use cases out of the box or is easily configurable to automate common business processes given the Salesforce platform. The product team is beginning to push the product into more interesting areas and is slowly but surely removing technical debt and outdated features. Review collected by and hosted on G2.com. What do you dislike about Certinia PS Cloud? The ability to access help and information can be limited, especially in Australia. You must rely on an implementation partner to get you up and running, and continue to support you as you use the system as it is very difficult to do so otherwise. The user interface can be confusing to end users and users must invest the time to learn the system and understand how it operates to be able to use it effectively. Review collected by and hosted on G2.com. What problems is Certinia PS Cloud solving and how is that benefiting you? With a combination of PSA and FFA (FF Accounting) we have be able to deliver an end-to-end business solution on a single platform. Review collected by and hosted on G2.com. Show More 2/2/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/19/2023 "Great system - when you can dedicate time and resources to tailor it to your needs" 3.5/5 What do you like best about Certinia PS Cloud? It easily integrates with Salesforce CRM data, and I can monitor the entire lifecycle of a customer and perform interventions as necessary. I've used project management platforms in the past that didn't have as seamless an intergration with data. Review collected by and hosted on G2.com. What do you dislike about Certinia PS Cloud? You have to have team members in place who understand both systems' technical capabilities. There is little information about best practices for the system, and there is a reliance on crowdsourcing these answers in the community. However, that creates the same cycle of issues - knowing the platforms' technical capabilities means you can create a system that works for you; however, leading experts on the product would better voice what a best practice, preferably by industry, is. There's also not a lot of practice test material around the certification. If you take longer than 30 days to study for your certification exam, your sandbox account is shut down, and you have to rebuild. So it is best if you review all the material and then, 30 days before the exam test pilot the system, or spin off your own partial sandbox to have it available for a longer term. Review collected by and hosted on G2.com. What problems is Certinia PS Cloud solving and how is that benefiting you? Data from Salesforce CRM to make informed decisions and be proactive in supporting our customers through their journey. Performance has not increased as the platform itself require revision and management behind the scenes to be a easy interaction for users. Review collected by and hosted on G2.com. 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