I like best about Certinia PS Cloud is how easy it is to configure and use, thanks to its native integration with the Salesforce platform. You get the full power of Salesforce capabilities, and most tasks can be completed with just a few clicks through its clean, user-friendly interface.

The UI is intuitive, making it easy to navigate for both new and experienced users. It supports seamless time tracking, resource management, and project management, all within a single, scalable platform.

Implementation is straightforward, and the tool adapts well as business needs grow. Customer support has been excellent, and the platform has become a core part of our daily operations—we use it frequently across teams. Review collected by and hosted on G2.com.

I've noticed that the loading time of the page is too much, thus there may be certain things that may be done better. Review collected by and hosted on G2.com.

I like Certinia PS Cloud, easy to use for its seamless integration with Salesforce, offering a unified project management experience.

It provides real-time visibility into project performance and resource utilization.

Its automation features streamline time tracking, billing, and approvals, boosting efficiency.

we frequently use it and have good customer support Review collected by and hosted on G2.com.

some configurations can be complex and require deep product knowledge.

The user interface can feel overwhelming for new users without proper training.

Additionally, certain customizations may require developer support, limiting flexibility for admins. Review collected by and hosted on G2.com.

The platform is easy to manage and easy to implement as an admin, offering a wide range of configuration options without the need for customization. Support and service have been excellent, contributing to a great overall experience. The addition of the Team Schedule view in Projects has been especially valuable—it provides a clear, one-screen overview of all project assignments, making it easy to understand and manage workloads."

It is Review collected by and hosted on G2.com.

improved documentation options from Certinia would be highly beneficial and appreciated Review collected by and hosted on G2.com.

It provides real-time visibility into project financials, resource utilization, and time tracking—all within the Salesforce ecosystem—making it highly efficient for services teams. Review collected by and hosted on G2.com.

One common dislike about Certinia PS Cloud is its complexity and steep learning curve, especially for new users. The system is highly configurable, which is powerful—but it can also make setup, customization, and troubleshooting time-consuming. Review collected by and hosted on G2.com.

Ease of use and customer support and training Review collected by and hosted on G2.com.

Not intuitive of datasets, difficult to add new objects Review collected by and hosted on G2.com.

it is easy to use because it is built on the Salesforce platform. It has some features like managing staff, customers, projects, financials, etc, and quick customer support.it is very easy to implement and easy to integrate with the other applications as well. The frequency of use PS Cloud is very quick. Review collected by and hosted on G2.com.

i don't think so, there is any drawback . Review collected by and hosted on G2.com.

PS Cloud covers almost all the requirements a company could have to maintain a good customer relationship. Particularily the new features added to the Time Entry recently are really great. It is very easy to use, even for a new user who is not familar with the PSA Architecture happens to understand it nicely very soon. I have implemented PSA for a few customers and its quite simple to implement. Customer support that Certenia provides is absolutely great. My final comments would be, I recommend using PSA!! Review collected by and hosted on G2.com.

I feel some altogether new objects can be added to the PS Cloud to even more better. I have seen quite a few customizations that many a customers do to PSA, so if Certenia could do some research on their customers about what customizations they are doing on PSA, that might help you to get some new ideas! Review collected by and hosted on G2.com.

I like the Planner and Gantt views, which provide consumers with an in-depth picture, as well as the use of lightning components.

Feature preview webinars help you get to know the latest release features. Review collected by and hosted on G2.com.

Delay in response from the Product Support team.

Sometimes there is a lack of information on certain topics. Review collected by and hosted on G2.com.

I appreciate that Certinia's data architecture is intuitive and objects have clear relationships to each other. As a data analyst supporting the team that uses Certinia that is helpful in my reporting. Review collected by and hosted on G2.com.

It can be frustrating to quickly find answers to issues online. Because we have many custom objects the Certinia updates are a complicated process. Review collected by and hosted on G2.com.

I like the Workspaces, and how they're configured for each of the typical services-related personas (e.g., Project Manager, Resource, etc.). They are highly configurable and ensure that when each person logs in, they land on a view that gives them precisely what they need at a glance. They can navigate easily from a single page, view their most desired reports or dashboard parts, see their schedule, enter time, approve time, and more. Additionally, it's a powerful resourcing tool, particularly for Resource Managers in larger organizations where there's a need to fill requests quickly and efficiently daily. The suggested resource feature, and the many ways you can filter your resources to find the best fit, by skill or certification, for example, are spectacular. Review collected by and hosted on G2.com.

The limitations I see most often are related to the inability to adequately or accurately integrate schedules in Certinia with external tools, such as Outlook Calendar. Additionally, I find that customers do not initially like the Gantt page layout as it can be challenging to find the real estate needed to see all of the columns of data and the Gantt calendar visual simultaneously. However, with proper training, and use, most people grow accustomed to the page layout. Review collected by and hosted on G2.com.