Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Makes things safer with ease."
3.5/5
What do you like best about CertifID?

That all the information is safe in a simple way. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

The Login, and requiring a cell phone. I use this for work and a lot of people I work with don't want to be using their personal cell phones for work issues. Also working with older people, it can be frustrating to walk them through the process without seeing the customer's standpoint. I wish there was a way to be able to see what the consumer is seeing to be able to walk them through the steps easier and advise. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Super easy to use and love the security it provides!"
5/5
What do you like best about CertifID?

Very intuitive to use, and helps the clients feel secure in providing their information. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Nothing at all! Haven't run into any problems or issues. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Certifid is extremely user friendly for both my company and my customers."
4/5
What do you like best about CertifID?

Certified is extremely easy to use. Once I gather my client's information, it's a quick process to send instructions. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Some clients dislike having to "jump through hoops" to receive their proceeds. Once we educate them on why it's important, they are usually ok. The more we use the system and educate the customers, the better the experience is all around. Review collected by and hosted on G2.com.

Response from Katie Stewart of CertifID

Yes! Education is so important. We love that CertifID is helping to educate your buyers and that once sellers are educated they can appreciate the CertifID process as well. Thanks for being a great customer!

MC
Meshiah C.
Escrow Agent
Mid-Market (51-1000 emp.)
"Very Informative"
5/5
What do you like best about CertifID?

I think the best thing is the support received when using CertifID. They are very informative and always willing to help if you run into something. It has a smooth process and is easy to use! Review collected by and hosted on G2.com.

What do you dislike about CertifID?

I can think of anything I dislike about CertifID. Review collected by and hosted on G2.com.

Response from Katie Stewart of CertifID

Thank you for this feedback, Meshiah! We take great pride in our customer support, so we appreciate hearing that it is your favorite part.

Verified User in Insurance
UI
Verified User in Insurance
Mid-Market (51-1000 emp.)
"Very user friendly!!"
5/5
What do you like best about CertifID?

I like that the system is very user friendly, for both the title company and the customers. It's also nice that we can reassure the customers that this is a secure site and that is it's also insured! It eases everyone's mind! Review collected by and hosted on G2.com.

What do you dislike about CertifID?

I honestly can't think of one thing I dislike about CertifID. I get great feedback from our customers as well. Review collected by and hosted on G2.com.

Response from Katie Stewart of CertifID

This is wonderful feedback! We are so glad that you and your customers feel safe using CertifID! Thank you for letting us know!

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Great security"
4.5/5
What do you like best about CertifID?

It is very easy to use. It is great for the business that I work for because there are fraudsters out there and it is secure. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Sometimes it does not link to my file. There are sometimes outages and we have to resend everything. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"I appreciate the security and simpleness."
4/5
What do you like best about CertifID?

It is helpful that we are able to ask customers for their information without it feeling awkward.. However, sometimes it is hard to obtain all of their contact info needed to send them the CertifID link. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

I don't like that I have to use my program.. I wish I could have an app where I can share a little easier. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Incredibly User Friendly"
5/5
What do you like best about CertifID?

This is one of the most user-friendly portals I have ever used, for both the sending and receiving sides. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

I have yet to find something that I do not like. Review collected by and hosted on G2.com.

Elizabeth T.
ET
Elizabeth T.
Escrow Coordinator
Small-Business (50 or fewer emp.)
"Great, Fast and Easy!"
5/5
What do you like best about CertifID?

How fast an easy it is. I also like how it will tell you that a phone is either a landline or cell so you can make sure that they will recieve the text Review collected by and hosted on G2.com.

What do you dislike about CertifID?

i dislike that it makes you put an underwriter all the times you send instructions- i dont know why that matters Review collected by and hosted on G2.com.

Response from Katie Stewart of CertifID

Hi Elizabeth, thank you so much for your feedback! We are so glad that you are enjoying CertifID and that it is helping keep you and your clients secure. Also, regarding the underwriter field, please reach out to support@certifid.com and we should be able to make adjustments for you! Thanks!

Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"I would recommend CertifID because of the security and the support you receive."
5/5
What do you like best about CertifID?

That information is guaranteed/verified, and easy to integrate into your system. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Can be very sensitive, easy to fail-have an issue with the link depending on the device used to verify. Review collected by and hosted on G2.com.