Justin S.
JS
Justin S.
Attorney and Owner
Small-Business (50 or fewer emp.)
"CertifID is easy to use and hassle free"
5/5
What do you like best about CertifID?

CertifID is easy for clients to use and allows us to wire out without worrying about wire fraud. They also provide insurance which is an added benefit for firms that wire. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

CertifID may be a bit pricey in comparison with what competitors offer. Review collected by and hosted on G2.com.

Response from Will Looney of CertifID

Hi Justin — Thank you for sharing! We're grateful we can help give you and your clients peace of mind. Please don't hesitate to reach out if you ever need support.

Kathy S.
KS
Kathy S.
Small-Business (50 or fewer emp.)
"CertifID is so easy to use, and easy to instruct the consumer how to use!"
5/5
What do you like best about CertifID?

I love CertifID! My customers are secure in the process and it is an ease of mind for my company! I am the admin also and use the features myself. It is so simple! Review collected by and hosted on G2.com.

What do you dislike about CertifID?

I haven't found anything I dislike about CertifID. Review collected by and hosted on G2.com.

Response from Will Looney of CertifID

Kathy -- we are so glad we can provide a seamless and secure process for you and your customers! Should you ever have an questions or need support, don't hesitate to reach out to our team.

Amy J.
AJ
Amy J.
Paralegal
Small-Business (50 or fewer emp.)
"Easy & Efficient & Now Loan Payoffs"
5/5
What do you like best about CertifID?

I appreciate the ease of submitting a request for information to people. It asks for specific information but its kept to a minimum. It is easy for us to explain to our clients what to expect and they have had success using it. The fact that we can now search for loan payoff banking information is even better! I feel so secure with other people's money now! Review collected by and hosted on G2.com.

What do you dislike about CertifID?

We have only come across one problem and that was a bank that had recently merged with another bank, and we were approved with 2 different sets of instructions that were obtained through CERTIFID and they were both returned. We ended up not feeling safe wiring the proceeds so we cut a check the thrid time. Review collected by and hosted on G2.com.

Barbara M.
BM
Barbara M.
Small-Business (50 or fewer emp.)
"PROCESS STREAMLINES WIRING INSTRUCTION PROCESS"
4/5
What do you like best about CertifID?

It streamlines the process and makes sending/receiving wiring details a lot easier. I like that it's all controlled within the ProForm/SoftPro software. I like the follow-up CertifID provides once the steps are complete. It is quite user friendly. I appreciate having additional identity-checks in place to assist our transactions. Overall, I'm glad we are taking these steps to make our work flow more consistent. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

* You cannot have a "Failed" CertifID request "fixed." Requests just have to be resent.

* If you are entering an LLC in ProForm, you have to go back in and ADD the primary name of the managing LLC partner. Then, send your wiring instructions/requests. Then, you go to the CertifID 360 option, choose his/her name from your dropdown list, and send. But because we don't want the name(s) of the LLC managers in ProForm where we actually place the name of the LLC, you have to go back into ProForm and change it back to the LLC's name after you have received a "CertifID" notice. So. it's just inconvenient. But definitely doable. It's just if you forget to remove the member(s) names(s) and replace it with the LLC name again, your internal documents waiting to be signed at closing will have the wrong name(s) on it. Review collected by and hosted on G2.com.

Response from Claudia Lee of CertifID

Thank you so much for sharing your feedback, and we're glad that you're having a good experience overall. On your two questions:

1. That's correct once a request is "failed" it cannot be revised. You might also find it valuable to contact support@certifid.com for any insights into the reason for the fail, which will help you decide whether to send a new request and any tips for your client that might have held up the request for legitimate reasons.

2. CertifID verifies the identity of individuals, not businesses (which could employ numerous individuals). For the situation you describe with ProForm, make sure the business entity has an individual tied to it. Our SoftPro integration is able to pull in the business but if there is no contact information for an individual tied to the business then the request can't be sent out with that info. Hope that helps, and please don't hesitate to contact us at support@certifid.com to help get this working better for you.

Thank you for leading the way to keep consumers and the industry safer!

BB
Bryan B.
Controller
Mid-Market (51-1000 emp.)
"Wire Fraud Keeps Me Awake at Night"
4.5/5
What do you like best about CertifID?

Regardless of whether it's a payoff or proceeds wire, not only are we getting verification that the beneficiary is legitimate, the wire instructions provided are covered up to $1 million against fraud. We have also included the CertifiD coverage in the underwriting of our Professional Liability and Cyber Fraud insurance policies. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Now that CertifDI has rolled out its payoff validation product, there's nothing to dislike. I get monthly solicitations from similar vendors and CertifID is still the preferred method of wire verification. Review collected by and hosted on G2.com.

Response from Claudia Lee of CertifID

Thank you so much for sharing your feedback! We are so glad that you are finding value in the product and overall experience! We're here if anything comes up that you need help with at support@certifid.com!

AB
Alison B.
Escrow Assistant
Small-Business (50 or fewer emp.)
"Easy to use!"
5/5
What do you like best about CertifID?

Being able to verify wiring instructions with our customers securely. The upside is the transaction is insured so in the slim chance there is wire fraud we as a company are covered but most importantly our customers are covered! Review collected by and hosted on G2.com.

What do you dislike about CertifID?

I don't dislike anything about CERTIFID. The only thing I run into from time to time is customers might be hesitant to trust putting their information online. I especially see this with seniors. So far I haven't had anyone refuse. Review collected by and hosted on G2.com.

MC
Makenzie C.
Mid-Market (51-1000 emp.)
"Amazing service"
5/5
What do you like best about CertifID?

I love that CertfiID is very easy to use and navagate. I also love that it gives our company and clients a piece of mind, especially with all the smamming that goes on nowadays. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

I honestly cant think of anything that I dont like about CertifID. It has been a very helpful and easy service to use and I love having access to it to help our company and clients feel more secure. Review collected by and hosted on G2.com.

Response from Claudia Lee of CertifID

Thank you so much for sharing the feedback! Glad you are finding value in the product and experience!

KC
Kylie C.
Mid-Market (51-1000 emp.)
"simple steps to greater peace of mind"
5/5
What do you like best about CertifID?

It's super easy to use! Whether sending secure wire instructions or verifying wire instructions, it takes just a small amount of information to get that peace of mind. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

I honestly can't think of anything to dislike about CertifID. I personally have not run into any negatives or issues with the website or system in general. It's great! Review collected by and hosted on G2.com.

AK
Amanda K.
Mid-Market (51-1000 emp.)
"so easy and so needed"
5/5
What do you like best about CertifID?

its easy to use and very helpful knowing my wire inst are being sent and secured. the payoff verification feature is nice knowing I am wiring to a non fraud acct. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

if anything could change I'd like to be able to send wire instructions and verify my payoffs thru an integration in my title software instead of having to go to the website. Review collected by and hosted on G2.com.

Response from Claudia Lee of CertifID

Thank you so much for sharing the feedback! CertifID is integrated with several leading title production software providers, including AIM+, Resware, RamQuest, and SoftPro. Please contact us at support@certifid.com if you'd like any help getting things set up.

Wesley R.
WR
Wesley R.
Escrow Assistant
Mid-Market (51-1000 emp.)
"Easy and Safe Wire Instructions"
5/5
What do you like best about CertifID?

It's super easy to use and it keeps our clients safe. I've never had a client not able to safely receive wire instructions. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Honestly, I can't think of anything. The only issue I ever had was a payoff verification. But I received a phone call from a CSR and they were able to help me. Review collected by and hosted on G2.com.

Response from Claudia Lee of CertifID

Thank you so much for sharing the feedback! Glad you are finding value in the product and support experience - they are the best in the biz!