Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Great UI and Fast, Efficient Support from CertifID"
5/5
What do you like best about CertifID?

It's great UI makes inputting and requesting information easy. Our representative at CertifID (David Ernest) is also great to respond to any support needs quickly and efficiently Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Sometimes the Banking Information Request/Collect will have questions that customers don't remember. Especially if they have many assets, sometimes they don't remember when they owned a certain car, etc. Review collected by and hosted on G2.com.

Response from Michelle Artreche of CertifID

David is fantastic and we're so lucky to have him on the team! Really glad the UI and the AIM+ integration have made collecting banking info and verifying identity easier for your closings. We hear you on the security questions sometimes tripping up clients with a lot of assets, and that's helpful feedback for us to keep improving. Thank you for sharing!

MC
MARY C.
"Effortless Security and Efficiency"
5/5
What do you like best about CertifID?

I like how quickly and easily I can perform tasks with CertifID, as it doesn't ask for too much information. I appreciate quickly getting on, entering a few things, and then the rest just happening. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

I would love integration with Qualia. I'd like for me to be able to put the buyer/borrower's email and phone number in the file then to be able to send instructions out easily through there without having to log into CertifID separately and re-enter the file, address, names, etc. Review collected by and hosted on G2.com.

Response from Michelle Artreche of CertifID

Hi Mary,

Really glad the experience feels that easy, that's exactly what we're going for. The Qualia integration feedback is noted and we know that's a pain point for a lot of teams having to re-enter file info. Thanks for taking the time to share this!

Alison B.
AB
Alison B.
Assistant Escrow Officer
Enterprise (> 1000 emp.)
"Secure, Fast Wire Transfers—Some Customer Hesitation"
5/5
What do you like best about CertifID?

Being able to send wire instructions securely, verifying payoff wire instructions, confirming customer's wire instructions. So easy and quick to use. Most all mortgage companies are in their database, even ones you wouldn't thing would be. Example: Hard money lenders. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

The downside is customers being leery of using. The fact that it has to go to their cell phone in addition to their email. Also, there seems to be some type of glitch where customers have to copy the link and paste it into their URL for it to work. Review collected by and hosted on G2.com.

Ashley O.
AO
Ashley O.
Operations Manager | Licensed Title Agent
Small-Business (50 or fewer emp.)
"Provides Peace of Mind and Secure Transactions"
4.5/5
What do you like best about CertifID?

I really appreciate the peace of mind this provides. Wiring can be a stressful process, but this product helps ease that anxiety thanks to the security and coverage it offers. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

At times, CertifID can seem like an extra set of hurdles, especially if the customer on the other end isn't very tech savvy. The most challenging aspect is often having to explain how the technology works and helping the customer troubleshoot any issues that come up. Review collected by and hosted on G2.com.

Teri G.
TG
Teri G.
Operations Assistant
Small-Business (50 or fewer emp.)
"User-Friendly and Secure, But Clients Struggle with Verification Process"
4.5/5
What do you like best about CertifID?

CertifID is a very user friendly platform for verifying identities and wire instructions, giving us the peace of mind that our wires will be going to the correct party(ies). Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Sometimes it is very difficult to get our buyers/sellers/borrowers to figure out what they need to do once the link is sent to them, often times leading to a rejection of verification. The complaints I hear from our clients range from the verification questions they are asked as they tend to contain very old information to be verified, or the questions do not pertain to them. This again leads to rejections. Review collected by and hosted on G2.com.

FP
Franck P.
IT Support Specialist
Mid-Market (51-1000 emp.)
"Effortless and Accurate Identity and Business Verification With CertifID"
4.5/5
What do you like best about CertifID?

I like the ease of identity and business verification and the whole process is automated - by avoiding manual processes, the tool ensures accuracy and fraud prevention.

With proper verification, CertifID ensures that funds goes to the right place and this gives us peace of mind. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Using CertifID is straightforward and everything has worked. No issues. Review collected by and hosted on G2.com.

KP
Kendra P.
Title Closing Specialist
Small-Business (50 or fewer emp.)
"Strong Protection for Us and Our Clients"
5/5
What do you like best about CertifID?

Protection for both ourselves and our clients. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Sometimes it’s difficult to get a lender’s direct line or cell phone number when I need to send wire instructions. Review collected by and hosted on G2.com.

Response from Michelle Artreche of CertifID

Hi Kendra,

Minimizing risk on every wire, for you and your clients, is exactly what we're here for. We hear you on the lender contact frustrations and appreciate you flagging that. Thanks for the review!

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Secure Identity Verification for Confident Wire Transfers"
5/5
What do you like best about CertifID?

CertifID provides a secure platform for me to identify who I'm dealing with and make sure the secure wire information is sent to whom I intended. It's easy to use and was easy to implement into our process. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

This pricing is a little expensive, but so is wire fraud. I will say they've come out with better pricing recently. Review collected by and hosted on G2.com.

Response from Michelle Artreche of CertifID

You said it better than we could. The cost of fraud is a lot higher than the cost of protecting against it. Really glad the pricing has gotten to a better place for you and that it's been easy to fit into your process. Thanks for sharing this!

SJ
SINNANA J.
Owner of Magnolia Title of Mississippi
Small-Business (50 or fewer emp.)
"Fantastic Tool"
5/5
What do you like best about CertifID?

CertifID has been a fantastic tool for our business. It’s easy to use and provides peace of mind both for me as a business owner and for our clients. I highly recommend it for anyone looking to securely handle wire transfers and protect their transactions. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Honestly, there’s nothing I dislike about it CertifID Review collected by and hosted on G2.com.

Serena D.
SD
Serena D.
Marketing Coordinator
Small-Business (50 or fewer emp.)
"CertifID Provides Peace of Mind and Excellent Support"
5/5
What do you like best about CertifID?

The best thing about using CertifID is the peace of mind and support. It is easy to use for our clients and ourselves. Review collected by and hosted on G2.com.

What do you dislike about CertifID?

Nothing comes to mind as far dislikes. It is pretty straight forward. Review collected by and hosted on G2.com.