--- title: CertifID Reviews meta\_title: 'CertifID Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 145 reviews by the users' company size, role or industry to find out how CertifID works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 145 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Web Security url: https://www.g2.com/categories/web-security --- ### CertifID Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find CertifID to be **easy to use** , providing a seamless experience for secure identity and wire verification. [(11 mentions)](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=1272736&qs=pros-and-cons#reviews) Users value the **extra layer of security** provided by CertifID, enhancing peace of mind in financial transactions. [(8 mentions)](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=1272579&qs=pros-and-cons#reviews) Users highlight the **verification efficiency** of CertifID, enabling quick and easy ID validation for clients nationwide. [(6 mentions)](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=1272479&qs=pros-and-cons#reviews) Users value the **robust security features** of CertifID, ensuring reliable identity and banking verification against fraud. [(5 mentions)](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=2275624&qs=pros-and-cons#reviews) Users appreciate the **responsive and helpful customer support** from CertifID, making the process smooth and efficient. [(4 mentions)](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=2275664&qs=pros-and-cons#reviews) Users face **verification issues** with wire instructions, leading to confusion and frequent rejections during the process. [(4 mentions)](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=1272818&qs=pros-and-cons#reviews) Users face **access limitations** due to needing both email and phone for sending instructions, complicating the process. [(2 mentions)](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=2407754&qs=pros-and-cons#reviews) Users report that **link management issues** lead to client confusion and increased verification rejections, hindering effectiveness. [(2 mentions)](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=2325091&qs=pros-and-cons#reviews) Users find CertifID **not user-friendly** , often needing to troubleshoot and explain the technology to less tech-savvy customers. [(2 mentions)](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=2018418&qs=pros-and-cons#reviews) Users often express the need for a more **comprehensive pricing structure** instead of multiple individual charges for services. [(1 mentions)](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=1943993&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CertifID ##### 1. Ease of Use Users find CertifID to be **easy to use** , providing a seamless experience for secure identity and wire verification. [ See 11 mentions ](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=1272736&qs=pros-and-cons#reviews) See Related User Reviews SD Stephanie D. Small-Business (50 or fewer emp.) 5.0/5 "CertifID takes the stress out of verifying information!" What do you like about CertifID? I use CertifID to securely verify banking information for payoff wires and to confirm a person’s identity. The platform is easy to use, and helps prot ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Secure Identity Verification for Confident Wire Transfers" What do you like about CertifID? CertifID provides a secure platform for me to identify who I'm dealing with and make sure the secure wire information is sent to whom I intended. It' ##### 2. Protection Users value the **extra layer of security** provided by CertifID, enhancing peace of mind in financial transactions. [ See 8 mentions ](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=1272579&qs=pros-and-cons#reviews) See Related User Reviews SD Stephanie D. Small-Business (50 or fewer emp.) 5.0/5 "CertifID takes the stress out of verifying information!" What do you like about CertifID? I use CertifID to securely verify banking information for payoff wires and to confirm a person’s identity. The platform is easy to use, and helps prot ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Secure Identity Verification for Confident Wire Transfers" What do you like about CertifID? CertifID provides a secure platform for me to identify who I'm dealing with and make sure the secure wire information is sent to whom I intended. It' ##### 3. Verification Efficiency Users highlight the **verification efficiency** of CertifID, enabling quick and easy ID validation for clients nationwide. [ See 6 mentions ](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=1272479&qs=pros-and-cons#reviews) See Related User Reviews JP Janeska P. 5.0/5 "Simplifies ID Verification with Exceptional Support" What do you like about CertifID? I love the ease of requesting payoffs through CertifID, as they assist with follow-ups and ensure the payoff information is legitimate. I appreciate t FP Franck P. Mid-Market (51-1000 emp.) 4.5/5 "Effortless and Accurate Identity and Business Verification With CertifID" What do you like about CertifID? I like the ease of identity and business verification and the whole process is automated - by avoiding manual processes, the tool ensures accuracy and ##### 4. Security Users value the **robust security features** of CertifID, ensuring reliable identity and banking verification against fraud. [ See 5 mentions ](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=2275624&qs=pros-and-cons#reviews) See Related User Reviews SD Stephanie D. Small-Business (50 or fewer emp.) 5.0/5 "CertifID takes the stress out of verifying information!" What do you like about CertifID? I use CertifID to securely verify banking information for payoff wires and to confirm a person’s identity. The platform is easy to use, and helps prot ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Secure Identity Verification for Confident Wire Transfers" What do you like about CertifID? CertifID provides a secure platform for me to identify who I'm dealing with and make sure the secure wire information is sent to whom I intended. It' ##### 5. Customer Support Users appreciate the **responsive and helpful customer support** from CertifID, making the process smooth and efficient. [ See 4 mentions ](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=2275664&qs=pros-and-cons#reviews) See Related User Reviews ![Selina W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Selina W.") SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support Team Makes All the Difference" What do you like about CertifID? Thei support staff to guide us through any issues we may have. JP Janeska P. 5.0/5 "Simplifies ID Verification with Exceptional Support" What do you like about CertifID? I love the ease of requesting payoffs through CertifID, as they assist with follow-ups and ensure the payoff information is legitimate. I appreciate t ### 5 Cons or Disadvantages of CertifID ##### 1. Verification Issues Users face **verification issues** with wire instructions, leading to confusion and frequent rejections during the process. [ See 4 mentions ](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=1272818&qs=pros-and-cons#reviews) See Related User Reviews KP Kendra P. Small-Business (50 or fewer emp.) 5.0/5 "Strong Protection for Us and Our Clients" What do you dislike about CertifID? Sometimes it’s difficult to get a lender’s direct line or cell phone number when I need to send wire instructions. ![Selina W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Selina W.") SW Selina W. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support Team Makes All the Difference" What do you dislike about CertifID? Sometimes, the inability to be able to verify wire instructions ##### 2. Access Limitations Users face **access limitations** due to needing both email and phone for sending instructions, complicating the process. [ See 2 mentions ](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=2407754&qs=pros-and-cons#reviews) See Related User Reviews MC MARY C. 5.0/5 "Effortless Security and Efficiency" What do you dislike about CertifID? I would love integration with Qualia. I'd like for me to be able to put the buyer/borrower's email and phone number in the file then to be able to sen JP Janeska P. 5.0/5 "Simplifies ID Verification with Exceptional Support" What do you dislike about CertifID? It would be great to be able to send wiring instructions either to a phone or an email. You need to have both to be able to send them. And there are a ##### 3. Link Management Users report that **link management issues** lead to client confusion and increased verification rejections, hindering effectiveness. [ See 2 mentions ](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=2325091&qs=pros-and-cons#reviews) See Related User Reviews ![Alison B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alison B.") AB Alison B. Enterprise (\> 1000 emp.) 5.0/5 "Secure, Fast Wire Transfers—Some Customer Hesitation" What do you dislike about CertifID? The downside is customers being leery of using. The fact that it has to go to their cell phone in addition to their email. Also, there seems to be som ![Teri G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teri G.") TG Teri G. Small-Business (50 or fewer emp.) 4.5/5 "User-Friendly and Secure, But Clients Struggle with Verification Process" What do you dislike about CertifID? Sometimes it is very difficult to get our buyers/sellers/borrowers to figure out what they need to do once the link is sent to them, often times leadi ##### 4. Not User-Friendly Users find CertifID **not user-friendly** , often needing to troubleshoot and explain the technology to less tech-savvy customers. [ See 2 mentions ](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=2018418&qs=pros-and-cons#reviews) See Related User Reviews ![Ashley O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley O.") AO Ashley O. Small-Business (50 or fewer emp.) 4.5/5 "Provides Peace of Mind and Secure Transactions" What do you dislike about CertifID? At times, CertifID can seem like an extra set of hurdles, especially if the customer on the other end isn't very tech savvy. The most challenging aspe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Peace of Mind" What do you dislike about CertifID? The only downside is that you have to get creative sometimes when you need to verify wiring instructions from a company and not a person. Payoffs are ##### 5. Complex Pricing Users often express the need for a more **comprehensive pricing structure** instead of multiple individual charges for services. [ See 1 mentions ](https://www.g2.com/products/certifid/reviews?filters%5Bsentiment_snippet%5D=1943993&qs=pros-and-cons#reviews) See Related User Reviews ES Elizabeth S. Small-Business (50 or fewer emp.) 5.0/5 "CertifID security is worth every penny!" What do you dislike about CertifID? I wish there was a more comprehensive fee schedule. Not an individual charge for each product every time. People don't like paying to send us wiring ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 10/19/2022 "Simple to execute, missing a few small convenient items." 3.5/5 What do you like best about CertifID? Ease of sending out requests to our clientele. Review collected by and hosted on G2.com. What do you dislike about CertifID? Not intelligent enough to handle LLCs or Trusts, the troubleshooting for a client comes back to us, people unequipped to troubleshoot technical problems, the lack of address verification in the Wire confirmation for a seller. Review collected by and hosted on G2.com. What problems is CertifID solving and how is that benefiting you? The time it takes to email encrypted wiring instructions to a customer is now significantly shortened, reducing fraud risk. Review collected by and hosted on G2.com. Show More Response from Claudia Lee of CertifID [Editedit](https://www.g2.com/survey_responses/certifid-review-7233834/official_response/edit) Thank you for your feedback! CertifID software is currently designed for validation of the identities of individuals. We're exploring validation of businesses as well in the future. We're glad that you are enjoying the product overall, and thanks again for providing your review! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 12/29/2022 "We have been very pleased with CertifID's customer service." 5/5 What do you like best about CertifID? I love how safe our customers feel with the 2 factor authentication. Tyler DeKryger has been fantastic. Review collected by and hosted on G2.com. What do you dislike about CertifID? It took a while to get used to, but I don't really have any dislikes now. Review collected by and hosted on G2.com. What problems is CertifID solving and how is that benefiting you? We never knew if our buyer's received wiring instructions before but now we know as soon as they open them! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KM Kaitlyn M. Attorney Small-Business (50 or fewer emp.) 10/19/2022 "Very reassuring and secure" 5/5 What do you like best about CertifID? I like how the prompt is very simple and easy to fill out, and it makes our office feel comfortable in knowing the information is being obtained securely. Review collected by and hosted on G2.com. What do you dislike about CertifID? I wish it was more widely used, but that comes with time! Review collected by and hosted on G2.com. What problems is CertifID solving and how is that benefiting you? Wire fraud, benefits us so we can feel more comfortable in wiring funds to clients. Review collected by and hosted on G2.com. Show More Response from Claudia Lee of CertifID [Editedit](https://www.g2.com/survey_responses/certifid-review-7232823/official_response/edit) Thank you so much for sharing your feedback! We are glad you're having a good experience with the product -- and agree with you 100% about being more widely used!!! If you know others who can benefit from CertifID software, please share the love - see link below! Thank you again for your review. [See how CertifID improved](https://marketing.certifid.com/referral-program) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 7/15/2022 "Overall easy to use" 4.5/5 What do you like best about CertifID? simple to put in the request. Convenient that the approval comes directly to the file, no additional email is needed. Review collected by and hosted on G2.com. What do you dislike about CertifID? When there is an error - and the approval does not drop in the file. Not a big deal just an extra step to log in to the portal. The issue was fixed quickly- so great customer response. Review collected by and hosted on G2.com. What problems is CertifID solving and how is that benefiting you? I think mostly it is that extra layer of security for the company and the clients we work with. Security in this business is a valuable resource. I don't know that performance has changed but I see it as a valuable resource. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 10/20/2022 "Protected and easy way to obtain wire instructions" 5/5 What do you like best about CertifID? Ease of access for all levels of tech savviness. Review collected by and hosted on G2.com. What do you dislike about CertifID? We (the company) is charged for sending out the request even if the party does not choose to use the service. Review collected by and hosted on G2.com. What problems is CertifID solving and how is that benefiting you? As a closer of real estate transactions, people's lives truly rely on the money they receive from the sale of their home. Knowing that CertifID further eliminates human error and fraud is comforting as a company as well as a comfort to our clients. Review collected by and hosted on G2.com. Show More Response from Claudia Lee of CertifID [Editedit](https://www.g2.com/survey_responses/certifid-review-7239140/official_response/edit) Thanks for sending your feedback! Your CertifID Customer Success Manager is at the ready to help if there are any transactions you want to check on pricing for. Please don't hesitate to reach out at success-team@certifid.com. Thanks again for submitting your review. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jackie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie C.") JC Jackie C. Lawyer Small-Business (50 or fewer emp.) 8/5/2022 "CertifID has helped give all of us involved in the transaction peace of mind!" 3.5/5 What do you like best about CertifID? Easebility and ability to ask questions of the technicians! They have been so helpful with onboarding our team and explaining everything to us. They are the best and we appreciate them! Review collected by and hosted on G2.com. What do you dislike about CertifID? Fortunately, there has not been anything I have come across yet and dislike. They have been working diligently to answer questions and help our team members to make our transactions seamless. Review collected by and hosted on G2.com. What problems is CertifID solving and how is that benefiting you? Verifying wire instructions and it is easing our minds so much!! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MC Margaret C. Escrow Officer Mid-Market (51-1000 emp.) 12/2/2021 "The verification step that CertifID provides is Priceless!" 5/5 What do you like best about CertifID? We are dealing w/peoples money regarding their most significant investment in life, and with that, one can never be too careful. Most people have no issues w/the process, and when they do, it is easy to walk them through the problem. I would recommend this service time and time again!! Review collected by and hosted on G2.com. What do you dislike about CertifID? The only issue I have had personally is to relay exactly what is needed by the person completing the information. It can not be done by anyone other than the recipient of the transfer. I have learned to be very specific with the details when using this service. Other than that, I do not have any complaints! Review collected by and hosted on G2.com. Recommendations to others considering CertifID: The process is worth the extra step and time to complete. Our customers especially feel at ease with this extra security step when sending their proceeds or sending our wire instructions out. Review collected by and hosted on G2.com. What problems is CertifID solving and how is that benefiting you? Bypassing Fraudsters is the most critical problem that we solve with w/this process. The direct verification that CERTIFID provides our customers before sending large sums of money is the most significant benefit of the entire process. Review collected by and hosted on G2.com. Show More Response from Katie Stewart of CertifID [Editedit](https://www.g2.com/survey_responses/certifid-review-5173042/official_response/edit) Margaret, thank you so much for this feedback. We are so thrilled to hear that CertifID is helping secure your client's money! We appreciate your feedback about being very specific with the details and we are always working to improve the process for the recipient. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Victoria M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria M.") VM Victoria M. Delinquency Coordinator Small-Business (50 or fewer emp.) 12/2/2021 "Great Service, Easy to Use" 4.5/5 What do you like best about CertifID? I love how easy the service is to use. It is super user-friendly and offers a clean-cut design that none of our clients have ever had an issue with. CertifID is our most preferred service of this nature. Review collected by and hosted on G2.com. What do you dislike about CertifID? I do not have a lot of negative things to say about the website. It would be a great feature if we could send a request and a client provides all of their banking information rather than just providing them to us over the phone and then confirming through CertifID. Review collected by and hosted on G2.com. Recommendations to others considering CertifID: I would advise that you consider how much you may be impacted by wire fraud. Even if wire fraud is not an issue within your arena, CertifID can be a great wire to store and necessary client banking information with ease and security. Review collected by and hosted on G2.com. What problems is CertifID solving and how is that benefiting you? It gives our clients peace of mind that their information is being sent safely and securely. Using CertifID has also helped us cut down on fraudulent wire incidents! Review collected by and hosted on G2.com. Show More Response from Katie Stewart of CertifID [Editedit](https://www.g2.com/survey_responses/certifid-review-5172988/official_response/edit) Hi Victoria, Thank you so much for this feedback. We are so glad you and your clients get peace of mind when using CertifID! I also wanted to mention that you now have access to be able to collect a client's bank information instead of confirming them! Let us know if you have any specific questions about that by emailing support@certifid.com. We can't wait to hear what you think! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MP Matthew P. Escrow Accounting Associate Mid-Market (51-1000 emp.) 12/2/2021 "Top Quality Service" 5/5 What do you like best about CertifID? CertifID is simple to use, and the user interface allows me to process my requests quickly. Being able to link an account to our files is very convenient. The customer service is knowledgeable and always professional. Review collected by and hosted on G2.com. What do you dislike about CertifID? I would like to have additional information when I have a failed CertifID; generic reasons that don't give too much customer detail as to why a customer failed would be helpful. The customer service should help in extreme cases, rather than minor incidents when a recipient fails a request. What comes to mind is when recipients are out of the country, behind a VPN, or having device issues, I feel these examples could be provided in an email to us when the recipient fails. Review collected by and hosted on G2.com. Recommendations to others considering CertifID: N/A Review collected by and hosted on G2.com. What problems is CertifID solving and how is that benefiting you? Verifying a customer's identity to confirm their instructions gives me peace of mind when wiring funds, whether it's a small amount or a large sum of money. CertifID has also made transactions easier when dealing with other companies as it gives them peace of mind. Review collected by and hosted on G2.com. Show More Response from Katie Stewart of CertifID [Editedit](https://www.g2.com/survey_responses/certifid-review-5172872/official_response/edit) Hi Matthew, thank you so much for this feedback. We are working right now on being able to share some of that failure information with you through CertifID so you do not need to contact Customer service each time! We will certainly send an email announcement when it is live. Thank you so much for this feedback! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RF Rob F. Escrow Assistant Small-Business (50 or fewer emp.) 12/2/2021 "Certifid has been great to use!" 5/5 What do you like best about CertifID? I like how you are notified immediately when someone completes the request. This allows us and our accounting department to better serve the customer by releasing the wire faster. Review collected by and hosted on G2.com. What do you dislike about CertifID? This may be possible to do and I just have not learned how, but I would like if there was a feature where if a wire has been rejected, say for an account number placed in the wrong space or numbers transposed, that you can go back in to the original request and re-submit. Instead I believe you have to send a new request. Review collected by and hosted on G2.com. Recommendations to others considering CertifID: I would advise others to feel confident in using certifid, to familirize yourself with how to initiate the certifid. To understand the possible scenerios where a certifid might be rejected and how to fix. Review collected by and hosted on G2.com. What problems is CertifID solving and how is that benefiting you? I would say the problems I am solving is that we are making a safe and reliable experience for the parties involved. They can trust Certifid and that it is a secure platform to use. The benefits are pretty much the same in that we are using a trusted safe and secure product to our customers. Review collected by and hosted on G2.com. Show More Response from Katie Stewart of CertifID [Editedit](https://www.g2.com/survey_responses/certifid-review-5172825/official_response/edit) Hi Rob! Thank you so much for this feedback, we are so glad that CertifID is an easy secure platform for you to use. To answer your question, you are correct that you have to send a new request, but you CAN duplicate the original request and only change the field that had the issue. 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