# Certainly Reviews **Vendor:** Certainly **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 11 ## About Certainly Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across the platforms you run your business on, and we have customers and partners in over 20 countries worldwide. With its no-code Chatbot Builder, the Certainly Conversational AI Platform offers a fun and easy building experience. The product offers high-quality user experiences across channels, seamless integrations with dozens of business systems, and a powerful, proprietary AI that detects any language and offers ready-to-use content in 14+ languages. Certainly is trusted by brands such as Carlsberg, Tiger of Sweden, Booking.com, Rockwool, Trustpilot, Siksilk, Deloitte, Zendesk, and AKQA. For more info about pricing, or to get a personalized introduction to our services, contact us directly at sales@certainly.io or call us on +45 88 74 22 70. ## Certainly Pros & Cons **What users like:** - Users highlight the **responsiveness and versatility** of Certainly, making integration and customization a breeze. (3 reviews) - Users highlight the **automation capabilities** of Certainly, praising its responsive support and seamless integrations. (3 reviews) - Users value the **easy integrations** of Certainly, enhancing their platform's functionality and customization options. (3 reviews) - Users praise the **seamless integrations** with platforms like Zendesk and ChatGPT, enhancing customization and responsiveness. (3 reviews) - Users value the **easy AI integration** that enhances platform usability and improves customer interactions effectively. (2 reviews) - Artificial Intelligence (2 reviews) - Customer Support (2 reviews) - NLP Capabilities (2 reviews) - Solutions (2 reviews) - AI Efficiency (1 reviews) **What users dislike:** - Users find **manual training limitations** frustrating, wishing for easier bot customization and navigation support for beginners. (2 reviews) - Users find it frustrating that they cannot **manually upload responses** to train the bot, limiting customization efforts. (1 reviews) - Users have noticed some **data analytics issues** requiring rework, though updates indicate improvements are on the way. (1 reviews) - Users are frustrated with the **inability to upload spreadsheets** and manually train bots, complicating their workflow. (1 reviews) - Users are frustrated by the **lack of manual uploading capabilities** for training bots on the Certainly platform. (1 reviews) - Difficult Navigation (1 reviews) - Downtime (1 reviews) - Inaccuracy (1 reviews) - Inadequate Reporting (1 reviews) - Lack of Resources (1 reviews) ## Certainly Discussions - [What is Certainly used for?](https://www.g2.com/discussions/what-is-certainly-used-for) - [View Certainly pricing details and edition comparison](https://www.g2.com/products/certainly/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-24+14%3A28%3A21+-0500&secure%5Bsession_id%5D=6ea8f8fd-64db-4cbd-b5a0-812278ac7267&secure%5Btoken%5D=75f3e8936632d122f7db76ec030cc070a3dab33aa82ed49d76c9f86dd55b5609&format=llm_user) ## Certainly Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Templates** - Library - Customization - Optimization **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Artificial Intelligence** - Learning - Language - Conversational AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Multichannel** - Web - Email - Mobile **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Certainly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,689 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - 4.7/5.0 (1,085 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)