Joanne J.
JJ
Joanne J.
Electronic Health Record Coordinator
Mid-Market (51-1000 emp.)
"Cerner Behavior Health (EHR) is below average for behavioral health systems"
2/5
What do you like best about Cerner?

Progress Noting functionality is highly configurable and can be attached to specific user templates and profiles. Individualized levels of security is also highly configurable with menu groups, user-specific access control, homepage templates, credentials, and other ways to control what a clinician/staff member can see and do. Review collected by and hosted on G2.com.

What do you dislike about Cerner?

The billing module is very difficult for my organization to use as we work with a variety of both commercial and state PMAP/Medicare/Medical Assistance payors. We have to use a 3rd party clearing house and the Cerner product requires a lot of manual editing and managing of claims that might be rejected due to non-clinical reasons.

The reporting functionality on the older Cerner behavioral health product is not useful. We have seen a preview of the newer Millennium product, but even that does not allow as much configuration and ease of use as other behavioral health EHR products. Currently, in order to do clinical, billing, and operational reporting for our organization we have to use Microsoft Access databases that draw exported data (.csv files) from the Cerner product, but the reports have to be run and acted upon through Mircosoft products.

Additionally, the support from Cerner headquarters has been very poor. We have had an issue with promoting (a small upgrade with additional Cerner software) that is impacting some of our clinical documentation and communicated the importance of getting this fixed ASAP to Cerner. Their support has been spotty (some weeks we get phone calls and attention, then others we receive no communication for 3 weeks at a time). The issues has been going on 3 months and still we have no timeline from them about when we can get it fixed, even after our attempts to contact and get updates at least twice a week. Review collected by and hosted on G2.com.

Elizabeth H.
EH
Elizabeth H.
Researcher
Enterprise (> 1000 emp.)
"Works decently but wouldn’t consider outstanding"
2.5/5
What do you like best about Cerner?

It's easy to find information of specimen locations. Decently easy to use. Review collected by and hosted on G2.com.

What do you dislike about Cerner?

Levels of access needed to be able to use certain features it seems. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Cerner EMR"
4/5
What do you like best about Cerner?

Cerner is generally straightforward and easy to use. There are not a lot of hidden things that are difficult to find. It is easy to learn whether or not you have experience working with electronic medical records. Review collected by and hosted on G2.com.

What do you dislike about Cerner?

You can only have two patient charts opened at a time, which poses a challenge if you are trying to multitask or your tasks necessitate having multiple charts open simultaneously. It would be helpful to have to ability to have more than two charts open at a time. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Cerner Review"
4/5
What do you like best about Cerner?

There are tabs for various departmental results such as lab, dietary, pharmacy, so that everything is well organized. Review collected by and hosted on G2.com.

What do you dislike about Cerner?

Cerner only provides infrastructure for many functions. You need to have an IT team build functions for templates. Cerner doesn't do that build for you. Review collected by and hosted on G2.com.

David W.
DW
David W.
Researcher
Enterprise (> 1000 emp.)
"Massive and Secure System that needs high maintenance"
4/5
What do you like best about Cerner?

Cerner has tons of features and can be tailored to the needs of your business. Great security features as well. Review collected by and hosted on G2.com.

What do you dislike about Cerner?

It requires a lot of maintenance to manage if using it at high volumes, which is how it is used at my workplace. It also takes some time to learn how to use optimally. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"cerner- too many ways to do the same task"
2/5
What do you like best about Cerner?

I like that you can really customize the program. Review collected by and hosted on G2.com.

What do you dislike about Cerner?

There are many things that i dislike, but the biggest concern I have is the fact that there seems to be multiple ways to carry out the same task. This leads to people being on different pages and sometimes things getting lost in the shuffle. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Pre Services Team Lead"
2.5/5
What do you like best about Cerner?

Cerner Electronic Medical Record (EMR) is user friendly and supported by many facilities. Review collected by and hosted on G2.com.

What do you dislike about Cerner?

Cerner is a few years behind in technology updates. Whereas competitors like Epic have been able to advance many features and become more user and technology friendly. Review collected by and hosted on G2.com.

Jereme W.
JW
Jereme W.
Postdoctoral Researcher
Enterprise (> 1000 emp.)
"High Functioning but High Maintenance"
2.5/5
What do you like best about Cerner?

Security features, functionality, and ability to integrate with a variety of platforms are some of best qualities about Cerner. Review collected by and hosted on G2.com.

What do you dislike about Cerner?

Perhaps because of its large infrastructure due to the massive amounts of information on our system, it can often be slow and buggy. It has to be maintained well by large IT team. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Take care of your health, with the promptness of sifting."
4.5/5
What do you like best about Cerner?

The system of cerner can define the progress of your health before situations of risk, recognize orders of ultrasounds by means of computerized scanner, apply editions in real time for radiographies at complete body level, act under financing of bank collaboration with amortizations of credit of insurances, backups of monetary impulse for surgeries of emergencies, Accuracy of references for foreign medicines, application of inventory of web purchases in the cart, progress of prioritization of assisted business health, acceptance of license of pharmaceutical procedure, balance the dimensions of implementation of medical general revision equipment of my company, which conditioned greater networks of assurance of electronic operation. Review collected by and hosted on G2.com.

What do you dislike about Cerner?

Cerner brings in its system an error of formation of credit notes to validate the legitimacy of the program of payments of the users, doing that the users must pass for a precise order of follow-up of adjustment of tariffs and commissions of services of qualification of beds, medical equipments, electronic polls, digital signature of récipes for the purchase of inputs particular of the client, indispositions of domain of portfolios of commercial assets, they increase the des configuration of the panel of attentions web of the platform of this application, preventing that an impeccable operative management is realized, on having had deficiencies of administrative internal control. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"An impressive management of corporate health control is established with cerner."
4.5/5
What do you like best about Cerner?

Cerner software, encodes your data automatically, defines a presentation report relationship, regulates the medical practice indexes in your company, manufactures intuitive care for the user, manages computerized medical record tracking levels, alternates through information backup positions, recognizes the possibilities of medical report transfer, manages the personalization of chronological appointment supports, provides message positioning loads through e-mail, incorporates internal control definitions for medical material shipping, drug order load tracking, are recognized by the performance of this platform in my company. Review collected by and hosted on G2.com.

What do you dislike about Cerner?

It is not completely secure your web assistance dialing, because the alternative supply of data storage in the cloud includes deficiencies in control of digital assets, preventing that the content processed by the sifting system is safely stored, increasing the possibility of suffering loss of reports, inefficient follow-up redactions for product purchase offers, coding errors of certified prescription management reports, incomplete coordination of corporate welfare unbalance the quality of processing achieved by this server, altering the order of achievements of your application. Review collected by and hosted on G2.com.