CenturyLink Managed Services Reviews & Product Details

CenturyLink Managed Services Overview

What is CenturyLink Managed Services?

CenturyLink® Managed Services provides skilled IT professionals across a variety disciplines to help you get the most from your IT ecosystem. Leverage skilled and experienced technical specialists, support managers and technical advisors to manage your network, hybrid hosting environments, applications and business continuity strategy and execution. Network Management – our network technicians can help maintain and manage your network ecosystem so your IT team can focus on innovating your core business offerings. Get the most from every mile, ensuring that your network is secure, reliable, and connecting your business to your partners and customers. Infrastructure Management – To keep pace with today’s rapidly changing technology, you need a trusted infrastructure partner helping you align your legacy and modernized IT infrastructure systems with your business objectives. Embracing a managed IT infrastructure model allows you to deploy modern technology reliably with the assurance it will respond to your business needs. CenturyLink IT experts can manage your infrastructure on-site or remotely, so that your systems keep pace as your business needs change. Multi-Cloud Management experts can help optimize your workloads and connectivity across your hybrid cloud environments for optimizing governance, agility and security without sacrificing availability or resources. Operating System Management experts can help maintain and manage your Windows and Red Hat Cloud servers 24x7. Application Management & Development – Optimize the applications that you rely on to run your business with CenturyLink Application Management & Development services. Application Development and Maintenance, Managed Applications (Database and Web Applications) services. Business Continuity Management – Mitigate risk, protect your brand, and avoid the enormous cost of IT downtime that can result from natural or manmade disasters. Our disaster recovery managed services allow you to restore normal business operations within minutes of failure, giving you greater confidence that your applications and data are secure.

CenturyLink Managed Services Details
Languages Supported
English, Spanish
Product Description

Leverage skilled and experienced technical specialists, support managers and technical advisors from CenturyLink to manage your network, hybrid hosting environments, applications and business continuity strategy and execution.


Seller Details
Seller
CenturyLink
Ownership
NYSE:CTL
Company Website
Phone
-1951
Year Founded
1930
HQ Location
Monroe, LA
Total Revenue (USD mm)
$22,401
Twitter
@CenturyLink
39,044 Twitter followers
LinkedIn® Page
www.linkedin.com
32,386 employees on LinkedIn®
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CenturyLink Managed Services Reviews

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Financial Operations Coordinator
Staffing and Recruiting
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Billing is easy to understand. Customer service is easy to reach and very helpful. Services are very clear and reliable. Easy to create and access customer portal. Can download invoices from customer portal. Can also make changes and contact customer service from customer portal. Have access to all past invoices up to 2 years. Can have multiple service locations on one account for easy billing payments (helpful for large corporations.) Review collected by and hosted on G2.com.

What do you dislike?

Billing dates do not always line up with the previous month. 20 days billing cycle. If you have multiple accounts, if your account information is not specified or lost by vendor, there will possibly be a number of misapplied payment, which can be a real headache to resolve. And misapplied payments can result in account possibly being suspended if not noticed and handled in a timely manner. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Great product! make sure that, when paying, please provide all account information. If not, your company could possibly end up with misapplied payments if you have multiple account with this company. Customer account is easy to access. Customer Service is very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Servicing multiple locations on one bill Review collected by and hosted on G2.com.

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Principal Systems Engineer
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The cost savings for the service versus having to have our own network support staff is ver attactive to a small business. Review collected by and hosted on G2.com.

What do you dislike?

CenturyLink is a large company with many divisions that have internal communication issues Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

CenturyLink managed hosting solves all of our internet presence needs without having to hire specialized staff and support onsite infrastructure. Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that you can record conference calls and that it easily links up with Webex. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that the recordings are difficult to find and you have to use a different site to access them, it seems counter intuitive. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Our vendors are off-shore, and it helps us manage our weekly meetings on a timely manner. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Wifi is important for everything I need to do. Review collected by and hosted on G2.com.

What do you dislike?

Raising prices and not advising users of the change so that I have to call in and threaten to cancel to get the price lowered. Why would you not just lower the price, you'll have happier customers. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Lower wifi cost. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Able to work from home. Bonus. Review collected by and hosted on G2.com.

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UG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ability to do so much. There are many components. Staff has access to some and management others. Review collected by and hosted on G2.com.

What do you dislike?

It can be a lot to learn at first. New users will need training Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Application and customer information is housed here as well as caller info. Information hoosting is great. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

System runs as expected, handles day to day tasks. Review collected by and hosted on G2.com.

What do you dislike?

Support for this software left much to be desired, and eventually led to discontinued use. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

General hosting services provided, but discontinued use after lack of support for difficulties faced. Review collected by and hosted on G2.com.

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CR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

They provide hosted services or infrastructure as a service Review collected by and hosted on G2.com.

What do you dislike?

They still are growing and so don't have good Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Trying to consolidate our reporting systems and data Review collected by and hosted on G2.com.

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Cloud Services Engineer
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The security surrounding the facility entrance was spectacular and gave you the sense that you and your data would be well protected when inside the facility. Review collected by and hosted on G2.com.

What do you dislike?

The lack of an external security fence made me very uneasy about the facility. Not to mention being right off a main road with easy access to it. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

They were stellar before, now they have a bit of work to do to get back up to par. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We migrated from a facility of similar type in chicago. It was and is still a gigantic leap from the site in chicago where we previously hosted systems. The benefit so far was providing a centralized location that many customers valued over the original location. Review collected by and hosted on G2.com.

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UG
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

this is a really high performance tool. This is used for an IT infrastructure and is flexible, allowing high performance while managing business. we also receive great support on this tool from the consulting community. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that we did not have another option in deciding on a tool but this has worked so far so no complaints with them. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I recommend getting your business infrastructure set up FIRST, then deciding what needs will have to be met, then look at all tool options. Also, be clear with the consulting team, they can be very helpful! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

we did not have an IT infrastructure to manage business are were realizing that we needed something with high back up and that we did not need to internally set up or manage, which the consulting team has done for us! Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

For a business looking for managed hosting there's few choices that can really compare as far as the variance and stability provided by CenturyLink. Robust service, redundancy, 24/7 monitoring, and easy to use web portal. Review collected by and hosted on G2.com.

What do you dislike?

There are some other services that provide a wider range of products within the hosted environment, while I personally do not use some of these services I could certainly understand end users need and desire of these products. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If reliability and support are important to your hosting needs, it's most certainly a solution to consider. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Redundancy of hosted environment, and the modern hardware within the data center have proven to be of great value, businesses of any size can benefit from this solution. Review collected by and hosted on G2.com.

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Fullstack Developer
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What i liked the most from using their services in general was everything i had in their infrastructure was under the sight of experts in the area who could easily bring up a solution if i ever needed some sort of help in anything related to the services the bring in a fast and secure way.

Ademas las distintas infreestructuras y servicios ofrecidos realmente satisfacen una capacidad funcional que permite el agil reconocimiento de los componenetes criticos de una organizacion. Review collected by and hosted on G2.com.

What do you dislike?

At this time i had no major issues when i used their services, although i would've liked them to be a little more cheap. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you're looking for someone with deep experience and willing to help, you should take a look at their services and ask for a quote so you can talk with them what you need, they will lead you in the way you need, either you user their services or not. Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

best uptime/security. We have been using Savvis as a datacenter for our DR and now production systems. They have a very professional staff who know how to keep our site up at all times. can always see my up time via their portal. great reports. Review collected by and hosted on G2.com.

What do you dislike?

I have been pretty happy using Savvis. They have strict security to get in to the data center and although this is needed, they require to revalidate your card if you have not been there in 3 months. we do most of our stuff remotely so having to stop and get revalidated takes up too much time. i understand why these procedures are in place but maybe there is a better way. Review collected by and hosted on G2.com.

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Associate Creative Director, User Experience
Internet
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Reliability/up time was pretty good. Very few issues with that and when outages did happen, the response time to get things back up and running was pretty good. Good at responding to emergency situations, which is exactly what you need from a managed hosting/colo provider! Service team was always pleasant and eager to help. Review collected by and hosted on G2.com.

What do you dislike?

Non-emergency requests were handled pretty slowly and customer service team didn't seem to have visibility into past issues. I would call about the same issue multiple times in a year, and every time, they had difficulty figuring out what to do. Many third party vendors handle the savvis provided software, many times providing outdated versions of the software. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

As far as providers go, Savvis is pretty good for the price. Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Response for support is typically very good, and their uptime record is excellent (for the datacenters I deal with). Review collected by and hosted on G2.com.

What do you dislike?

Whenever an outage takes place, they are slow to provide reasons why, and will not provide ETA's on resolutions. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Whenever it comes to a COLO Data Center I have found Savvis offers all the modern technologies and staffs their data centers with good, knowledgable people. Review collected by and hosted on G2.com.

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VP Enterprise Solutions
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Very stable and high-quality data center environments. Overall support is knowledgeable and good to work with. Review collected by and hosted on G2.com.

What do you dislike?

none at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

A solid organization and data center. One that has been very reliable overall for our colocation requirements. Review collected by and hosted on G2.com.

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Sr Director of Services Delivery
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Support services have been good. Reliable uptime. Review collected by and hosted on G2.com.

What do you dislike?

Don't have any issue right now. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

They're a good company with solid services. Review collected by and hosted on G2.com.

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